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Document Title: Quality Manual
System: Quality Management System
Document Authority: Brad Sanders
Document Status: Approved
Current Document Revision Details
3 8/15/2018 Revised Section 9 & Appendix B
Rev Date Description
Brad Sanders Victor Cardenas Kyle Krahenbuhl Kyle Krahenbuhl
Originator Checker Approver Authorizer
DOCUMENT NUMBER
VB-QMS2015-400-9001
Document Title: Quality Manual
System: Quality Management System
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Table of Contents
1 PURPOSE .......................................................................................................................................... 5
2 SCOPE ............................................................................................................................................... 5
3 DEFINITIONS .................................................................................................................................. 5
4 QUALITY MANAGEMENT SYSTEM .......................................................................................... 8
4.1 Organizational Context ............................................................................................................... 8
4.1.1 Mission Statement ........................................................................................................ 9
4.1.2 Internal Context ............................................................................................................ 9
4.1.3 External Context ......................................................................................................... 10
4.2 Interested Parties ....................................................................................................................... 11
4.3 Scope of the QMS ..................................................................................................................... 12
4.4 QMS and Its Processes .............................................................................................................. 13
5 LEADERSHIP ................................................................................................................................. 13
5.1 Leadership and Commitment .................................................................................................... 13
5.2 Client Focus .............................................................................................................................. 14
5.3 Quality Policy ........................................................................................................................... 14
5.4 Roles, Responsibilities and Authorities .................................................................................... 14
6 PLANNING ..................................................................................................................................... 14
6.1 Actions to Address Risks and Opportunities ............................................................................ 14
6.2 Quality Objectives .................................................................................................................... 14
6.3 Planning of Changes ................................................................................................................. 15
7 SUPPORT ........................................................................................................................................ 15
7.1 Resources .................................................................................................................................. 15
7.1.1 Considerations ........................................................................................................... 15
7.1.2 People ......................................................................................................................... 15
7.1.3 Infrastructure ............................................................................................................. 15
7.1.4 Environment ............................................................................................................... 15
7.1.5 Monitoring and Measurement Resources ................................................................... 16
7.1.6 Organizational Knowledge......................................................................................... 16
7.2 Competence ............................................................................................................................... 16
7.3 Awareness ................................................................................................................................. 17
7.4 Communication ......................................................................................................................... 17
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7.5 Documented Information .......................................................................................................... 17
7.5.1 Hierarchy ................................................................................................................... 17
7.5.2 External Origin Information ...................................................................................... 18
8 OPERATIONS ................................................................................................................................ 18
8.1 Operational Planning and Control ............................................................................................. 18
8.2 Requirements for Products and Services .................................................................................. 19
8.2.1 Client Communication ................................................................................................ 19
8.2.2 Determining the Requirements for Products and Services ......................................... 19
8.2.3 Review of the Requirements for Products and Services ............................................. 19
8.3 Design and Development of Products and Services ................................................................. 20
8.3.1 General ....................................................................................................................... 20
8.3.2 Design and Development Planning ............................................................................ 20
8.3.3 Design and Development Inputs ................................................................................. 20
8.3.4 Design and Development Controls ............................................................................. 20
8.3.5 Design and Development Outputs .............................................................................. 20
8.3.6 Design and Development Changes ............................................................................. 21
8.4 Control of Externally Provided Processes, Products and Services ........................................... 21
8.4.1 General ....................................................................................................................... 21
8.4.2 Type and Extent of Control ........................................................................................ 21
8.4.3 Information for External Providers ............................................................................ 22
8.5 Production and Service Provision ............................................................................................. 22
8.5.1 Control of Production and Service Provision ............................................................ 22
8.5.2 Identification and Traceability ................................................................................... 23
8.5.3 Client or External Provider Owned Property ............................................................ 23
8.5.4 Preservation ............................................................................................................... 23
8.5.5 Post-Delivery Activities .............................................................................................. 23
8.5.6 Control of Changes .................................................................................................... 23
8.6 Release of Products and Services .............................................................................................. 23
8.7 Control of Nonconforming Outputs .......................................................................................... 24
9 PERFORMANCE EVALUATION ............................................................................................... 24
9.1 Monitoring, Measurement, Analysis and Evaluation ................................................................ 24
9.1.1 General ....................................................................................................................... 24
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9.1.2 Client Satisfaction ...................................................................................................... 24
9.1.3 Analysis and Evaluation ............................................................................................. 24
9.2 Internal Audit ............................................................................................................................ 25
9.2.1 Frequency ................................................................................................................... 25
9.2.2 Audit Plan ................................................................................................................... 25
9.3 Management Review ................................................................................................................ 25
9.3.1 General ....................................................................................................................... 25
9.3.2 Management Review Inputs ........................................................................................ 25
9.3.3 Management Review Outputs ..................................................................................... 25
10 IMPROVEMENT ........................................................................................................................... 25
10.1 General ...................................................................................................................................... 25
10.2 Nonconformity and Corrective Actions .................................................................................... 25
10.3 Continual Improvement ............................................................................................................ 26
11 RISK ASSESSMENT ...................................................................................................................... 26
12 DELIVERABLES ........................................................................................................................... 26
13 DOCUMENT REVISION HISTORY ........................................................................................... 26
14 APPENDICES ................................................................................................................................. 26
APPENDIX A – VERSABAR OVERVIEW PROCESS MAP ............................................................. 27
APPENDIX B – MASTER DOCUMENT LIST .................................................................................... 29
APPENDIX C – APPLICABLE PROCEDURE BY WORK AREA INDEX ..................................... 32
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1 PURPOSE
The Versabar Quality Management System (QMS) is intended to enhance customer satisfaction
through:
the application of the QMS
the use of processes for continual improvement
the assurance of product and service conformity to client requirements
2 SCOPE
The scope of the Versabar QMS serves to describe the types of products and services that are covered
by the QMS. The following statement will serve as the Versabar QMS scope.
The engineering, design, manufacture and deployment of turn-key solutions used in both the marine
and land applications associated with the following processes of; lift rigging rental and sales, weight
and center of gravity measurement, component proof load testing and certification, system function
testing and certification, welded component fabrication, machined component fabrication, mechanical
systems, field operations, marine lift, installation, decommissioning and recovery operations.
The Versabar QMS is compliant to ISO 9001:2015 with no exclusions.
3 DEFINITIONS
The following table defines standard terms that are used throughout the Versabar QMS documents.
Unless specifically defined in the below table, the Quality Management Systems – Fundamentals and
Vocabulary (ISO 9000:2015) will serve as the primary definition.
TERM DEFINITION
Accountable Uniquely responsible to the Versabar Management for the completion of a work
activity or project by the Versabar Organization.
Approve To perform design Verification.
ASL Approved Supplier List
Audit
A systematic, independent and documented observation process for obtaining
objective evidence that proves compliance with a specified standard and/or
audit scope.
Authorize Given that the deliverable has been approved, confirm that the deliverable may
be used for the next step in the work flow.
Check Within this process unique to a drafting deliverable (drawing). To confirm that
the deliverable meets all defined drafting standards and requirements.
Component A piece or structure that is part of a larger assembly.
Control Point
A toll gate in the work process where a defined review and/or approval activity
must take place before proceeding to the next step in the work process. Example
control activities will include Monitor, Witness, Review and Hold.
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TERM DEFINITION
Corrective
Action (CAR)
Action taken to eliminate the cause of a nonconformance that has occurred, and
prevent reoccurrence of the nonconformance. (In this case a nonconformance
has already occurred).
Deliverable Work product developed from the work process that may be needed for
documentation.
Document
A piece of written, printed, or electronic matter that provides information or
evidence or that serves as an official record of communication. As a minimum,
the following will be considered as documents; procedures (operating or
otherwise), specifications (internal or external), design reports, forms, policies,
and records.
Drawing
A graphic representation containing information, prepared by the design or
engineering team for use by the production team, the main purpose of which is
to define the size, shape, location, fit, function, operation, layout and production
of the component(s).
Effective Reaching the optimal solution as quickly as possible.
Efficient Meeting or exceeding cost and schedule requirements.
Executor This is the person or persons responsible for performing the work activity.
Fabrication Versabar personnel who participate in the component fabrication process
including helpers, fitters, tackers, welders, painting personnel and supervisors.
Forms Logically structured documents with a fixed arrangement of captioned spaces,
designed for entering, extracting, or communicating required information.
Hold A point beyond which the work will not proceed without the designated
approval or authorization authority.
Hold Point This operation has the same meaning as a control point, with the exception that
it is not a mandatory activity.
Inspection and
Test Plan (ITP)
A standard or project specific plan defining the requirements for each
designated work process Control Point.
Intelex The online software platform utilized by Versabar for managing certain
business, safety and quality aspects.
Interested Parties
Individuals or entities that have a direct impact on the path taken toward
product/service realization. This can include clients, employees, stakeholders,
regulatory agencies and government officials.
Metric Also referred to as a KPI (Key Performance Indicator). A metric is a
standardized, mathematical means of measuring a specific target. At Versabar,
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TERM DEFINITION
metrics are used to measure the health and effectiveness of work processes and
the QMS as a whole.
Monitor Perform intermittent surveillance on the designated activity.
Nonconformance
(NCR)
Anything that is deemed to not meet the need of the intended, specified purpose
or requirement including but not limited to, end product, purchased items and
deficiencies in procedures or processes.
Organizational
Context
The internal and external factors that are relevant to the purpose and strategic
direction of Versabar and impact the intended results of the QMS.
PDCA Plan, Do, Check, Act
The process approach to quality.
Portal The Versabar web portal used as an intranet.
Project Manager This is the designated person within Versabar accountable for the overall
coordination and management of the product or service delivery to the client.
Project
Requirements
The complete set of project requirements as documented in the authorized
contract for the work. These requirements will consist of (1) client specific
requirements, (2) Versabar requirements, (3) manufacturer or vendor
requirements and (4) Statutory requirements.
QHSE Quality, Health, Safety and Environment
QMS Versabar Quality Management System
RBT Risk Based Thinking
Record A document that proves the satisfaction of documented requirements.
Responsible Obligated to perform a work activity either singularly or jointly with others.
Review Where the designated document is submitted for review by the designated party.
Revision (Rev) Identification tag assigned to documents and drawings to help identify changes
after publication.
SMS Versabar Safety Management System
Will This represents a mandatory requirement.
Should Thus represents an optional requirement based on project requirements.
Supplier An organization that provides goods or services to Versabar.
Tracker The Versabar enterprise inventory management software.
Validation To confirm that the solution will meet the intended requirements, i.e. that it will
work, it has been optimized.
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TERM DEFINITION
Verification To confirm that all documented requirements have been met and that all
calculations performed are correct.
Witness Have the opportunity to observe the designated control activity.
WPS
An approved Versabar Welding Procedure Specification which defines the
essential welding variables to be followed in order to achieve an acceptable
weld. Each welder must be certified for the WPS that he/she is working with.
4 QUALITY MANAGEMENT SYSTEM
Versabar has developed and implemented a QMS in order to document the company’s best business
practices, better satisfy the requirements and expectations of clients and improve overall management
of the company.
The QMS of Versabar meets the requirements of the international standard ISO 9001:2015. The system
addresses the design, development, production, installation, and servicing of the company’s products.
It incorporates a process approach where consistent and predictable results are achieved more
effectively and efficiently when activities are understood and managed as interrelated processes.
This manual
is divided into sections that correlate to ISO 9001:2015
describes the QMS
delineates authorities, inter relationships and responsibilities of the personnel responsible for
performing within the Q MS
provides the documented procedures or references for all activities comprising the QMS that ensure
compliance to the necessary requirements of the ISO 9001 standard
is used internally to guide the company’s employees through the various requirements of the ISO
standard that must be met and maintained in order to ensure client satisfaction, continuous
improvement and provide the necessary instructions that create an empowered work force
is used externally to introduce our QMS to our clients and other external organizations or interested
parties and familiarize them with the controls that have been implemented and to assure them that
the integrity of the QMS is maintained and focused on client satisfaction and continuous
improvement
is approved by an executive management representative
4.1 Organizational Context
To fully understand Versabar and its context, Versabar has determined the external and internal
issues that are relevant and affect its ability to achieve the intended results of the QMS. These
issues are identified and reviewed by the executive management team during the scheduled
management review meetings.
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4.1.1 Mission Statement
Why we exist Versabar strives to be the premier provider for engineered turn-key
solutions. We strive to make the impossible, possible.
Whom we serve
Versabar provides products and services directly to project owners, or to
contractors and service companies employed by project owners,
predominantly in the energy sector.
What basic needs we meet
Versabar specializes in the engineering, design, manufacture and
deployment of turn-key solutions used in both the marine and land
applications associated with the following processes of; lift rigging rental
and sales, weight and center of gravity measurement, component proof
load testing and certification, system function testing and certification,
welded component fabrication, machined component fabrication,
mechanical systems, field operations, marine lift, installation,
decommissioning and recovery operations.
Who are our stakeholders
Our primary stakeholders are our clients and our employees. Our clients
present us with opportunities to deliver our products and solutions and our
employees enable us to develop and implement solutions to meet our
client’s needs.
What are our beliefs and
values
Versabar strongly believes in providing the best solution possible to the
client. This requires creativity, high caliber engineering, and a willingness
to present solutions that go against conventional thinking. We value
creativity, ingenuity and flexibility as well as the highest degree of
personal integrity and professionalism. Our successful delivery of
products and solutions relies on teamwork, and using the best tools and
techniques available. We believe that all employees should enjoy their
work and derive personal satisfaction from a job well done. We believe in
rewarding those that contribute to our successes. We all care about and
equally share the responsibility for the safety and well-being of our
employees and our environment.
What direction are we
moving
Our business will continue to expand in reach and scope to deliver ever
more challenging solutions to projects both domestically and
internationally. We seek to provide the best solutions by influencing
overall project decisions and strategies through participating in projects
at the earliest opportunity.
4.1.2 Internal Context
The following has been defined by Versabar executive management to constitute the internal
context factors.
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Organizational (Culture)
Monitoring Method
This will be monitored through the internal audits program.
During audits of the Versabar systems, the auditors will also
look for issues related to the organizational culture.
Reviewed By Executive Management
Review Frequency Twice annually during management review meetings
Employees (Performance)
Monitoring Method
This will be monitored through the existing Versabar NCR
metrics. Executive management has determined the best
way to monitor employee performance is through the NCR
framework.
Reviewed By Executive Management
Review Frequency Twice annually during management review meetings
Employees (Knowledge/Competence)
Monitoring Method
This will be monitored through the existing Versabar NCR
metrics. Executive management has determined the best
way to monitor employee performance is through the NCR
framework.
Reviewed By Executive Management
Review Frequency Twice annually during management review meetings
Employees (Accountability)
Monitoring Method
This will be monitored through the existing Versabar NCR
metrics. Executive management has determined the best
way to monitor employee performance is through the NCR
framework.
Reviewed By Executive Management
Review Frequency Twice annually during management review meetings
4.1.3 External Context
The following has been defined by Versabar executive management to constitute the external
context factors.
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Clients
Monitoring Method This will be monitored through the customer satisfaction
metrics.
Reviewed By Executive Management
Review Frequency Twice annually during management review meetings
Industry Specifications
Monitoring Method
This will be monitored on a case by case basis where the
referenced industry specification has an impact on the
strategic direction of Versabar.
Reviewed By Executive Management
Review Frequency Twice annually during management review meetings
Regulatory Agencies
Monitoring Method
This will be monitored through communications with the
Versabar liaison with regards to the respective regulatory
agency.
Reviewed By Executive Management
Review Frequency Twice annually during management review meetings
Market Sector Economic Environment
Monitoring Method This will be monitored through information channeled
regarding the current economic state of our market sector.
Reviewed By Executive Management
Review Frequency Twice annually during management review meetings
4.2 Interested Parties
Versabar has determined the relevant interested parties to consist of the following people groups.
Employees
Monitoring Method This will be monitored through employee performance
reviews and data mined from the NCR metrics tracking.
Reviewed By Executive Management
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Review Frequency Twice annually during management review meetings
Clients
Monitoring Method This will be monitored through the customer satisfaction
metrics and contract review of client specified requirements.
Reviewed By Executive Management
Review Frequency Twice annually during management review meetings
Regulatory Agencies
Monitoring Method
This will be monitored through communications with the
Versabar liaison with regards to the respective regulatory
agency.
Reviewed By Executive Management
Review Frequency Twice annually during management review meetings
Versabar Owners
Monitoring Method
This will be monitored through communications with the
Versabar owners group with regards to expectations and
strategic direction.
Reviewed By Executive Management
Review Frequency Twice annually during management review meetings
Subcontractors
Monitoring Method
This will be monitored through communications with the
Versabar liaison with regards to the respective
subcontractor.
Reviewed By Executive Management
Review Frequency Twice annually during management review meetings
4.3 Scope of the QMS
To identify and establish the scope of the QMS, Versabar has determined the boundaries and
applicability of the QMS and considered the external and internal issues, the requirements of
relevant interested parties, and the products and services of the company.
The scope is available and maintained as documented in Section 2 of this manual.
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All requirements of ISO 9001:2015 are applied when determined to be applicable without
exclusion.
4.4 QMS and Its Processes
When developing and reviewing quality processes, the following will be considered before
making any changes or instituting policy
determine the inputs required and the outputs expected from these processes
determine the sequence and interaction of these processes
determine and apply the criteria and methods (including monitoring, measurements and
related performance indicators) needed to ensure the effective operation and control of these
processes
determine the resources needed for these processes and ensure their availability
assign the responsibilities and authorities for these processes
address the risks and opportunities
evaluate these processes and implement any changes needed to ensure that these processes
achieve their intended results
improve the processes and the quality management system
Documented information will be maintained to show evidence of conformity to these processes.
The Versabar QMS and its related processes are outlined in the Versabar Overview Process Map
located in Appendix A.
5 LEADERSHIP
The effective operation of the QMS requires strong leadership. This section describes the executive
management involvement required for the QMS to function efficiently.
5.1 Leadership and Commitment
Executive management is the driving force behind the QMS at Versabar. In leading the QHSE
Steering Committee, executive management demonstrates its commitment by
taking accountability for the effectiveness of the QMS
ensuring that the quality policy and quality objectives are established for the QMS and are
compatible with the context and strategic direction of Versabar
ensuring the integration of the QMS requirements into Versabar’s business processes
promoting the use of the process approach and risk-based thinking
ensuring that the resources needed for the QMS are available
communicating the importance of effective quality management and of conforming to the
QMS requirements
ensuring that the QMS achieves its intended results
engaging, directing and supporting persons to contribute to the effectiveness of the QMS
promoting improvement
supporting other relevant management roles to demonstrate their leadership as it applies to
their areas of responsibility
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5.2 Client Focus
Versabar provides optimized and custom engineered products and solutions to its clients. In order
to achieve this, each project team shall clarify and capture client requirements and needs in order
to be able to develop the optimum solutions.
Documented work processes include the activity of defining and capturing client requirements and
then communicating these requirements within the project team.
Upon the completion of a project, client feedback regarding Versabar’s performance will be
solicited. All learnings generated by client feedback will be shared.
5.3 Quality Policy
The QHSE Steering Committee, has established, implemented and maintained a quality policy.
This quality policy is available as documented information and is readily available,
communicated, understood and applied throughout Versabar.
5.4 Roles, Responsibilities and Authorities
The QHSE Steering Committee ensures that responsibilities and authorities for relevant roles as it
pertains to the QMS are assigned, communicated and understood.
In addition, Versabar has appointed an executive management representative to oversee the
function of the QMS. This representative is Kyle Krahenbuhl, QHSE Director.
6 PLANNING
The effective operation of the QMS requires proper planning. This section describes the methods used
to ensure the QMS has been thoroughly planned out.
6.1 Actions to Address Risks and Opportunities
While planning for the QMS, risks may be identified that threaten to derail the QMS. These risks
are reviewed to determine the need for action. They should be evaluated in order to
give assurance that the QMS can achieve its intended results
enhance desirable effects
prevent or reduce undesired effects
achieve improvement
When risk evaluation proves the risk to be a threat to one of the above, action must be taken in
order to minimize or eliminate the impact of the risk.
6.2 Quality Objectives
The QHSE Steering Committee has established quality objectives at relevant functions, levels and
processes. These objectives are consistent with the quality policy, measurable, relevant to the
QMS, monitored, communicated and updated as appropriate. These objectives are documented
in the Versabar quality policy.
In realizing these quality objectives, the QHSE Steering Committee will decide
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what will be done
what resources are needed
who will be responsible
when it will be completed
how the results will be evaluated
6.3 Planning of Changes
Changes to the QMS will be carried out in a systematic way. Before instituting changes, the
following will be considered
the purpose of the change and their potential consequences, intended or unintended
the integrity of the QMS
the availability of resources
the allocation or reallocation of responsibilities and authorities
All planned changes to the QMS will be carried out in accordance with Management of Change
Procedure (VB-SMS2015-820-9008).
7 SUPPORT
The operation of the QMS requires support. This section describes considerations that should be taken
for the function of the QMS.
7.1 Resources
Versabar is committed to provide the resources necessary for the establishment, implementation,
maintenance and continual improvement of the QMS.
7.1.1 Considerations
The following considerations should be made in respect to evaluating the need for resources.
The capabilities of and constraints on existing resources
What needs to be obtained by an external provider
7.1.2 People
The personnel determined to be needed for the effective operation of the QMS will be
provided.
7.1.3 Infrastructure
The infrastructure determined to be needed for the effective operation of the QMS will be
provided and maintained in order to achieve product and service conformity.
7.1.4 Environment
The environment determined to be needed for the effective operation of the QMS will be
provided and maintained in order to achieve product and service conformity.
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7.1.5 Monitoring and Measurement Resources
Versabar has determined and provided the resources needed to ensure valid and reliable
results when monitoring or measurement is used to verify the conformity of products and
services to specified requirements.
Versabar ensures that the resources provided
are suitable for the specific type of monitoring and measurement activities being
undertaken
are maintained to ensure continuing fitness for purpose
7.1.5.1 Calibrations
When measurement traceability is a requirement, or is considered to be an essential part
of providing confidence in the validity of measurement results, measuring equipment
will be
calibrated at least annually or verified prior to use, or both, against measurement
standards traceable to international or national measurement standards; when no
such standards exist, the basis used for calibration or verification will be retained as
documented information
identified in order to determine their status
safeguarded from adjustments, damage or deterioration that would invalidate the
calibration status and subsequent measurement results
Versabar will determine if the validity of previous measurement results has been
adversely affected when measuring equipment is found to be unfit for its intended
purpose, and will take action as necessary.
7.1.6 Organizational Knowledge
Versabar will determine the knowledge necessary for the operation of its processes and to
achieve conformity of products and services. This knowledge will be maintained and be
made available to the extent necessary.
When addressing changing needs and trends, Versabar will consider its current knowledge
and determine how to acquire or access any necessary additional knowledge and required
updates.
7.2 Competence
Versabar will
determine the necessary competence of person(s) doing work under its control that affects the
performance and effectiveness of the QMS
ensure that these persons are competent on the basis of appropriate education, training, or
experience
where applicable, take actions to acquire the necessary competence, and evaluate the
effectiveness of the actions taken
retain appropriate documented information as evidence of competence
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7.3 Awareness
Versabar will ensure that persons doing work under its control are aware of
the quality policy
relevant quality objectives
their contribution to the effectiveness of the QMS, including the benefits of improved
performance
the implications of not conforming with the QMS requirements
7.4 Communication
Versabar will determine the internal and external communications relevant to the QMS, including
what it will communicate
when to communicate
with whom to communicate
how to communicate
who communicates
7.5 Documented Information
Previously, Versabar distinguished between controlled documents and quality records. Now, the
2 separate entities have been combined to be considered together as documented information.
The procedure Control of Documented Information (VB-QMS2015-753-9003) lays out the
methods, controls and requirements to be adhered to with respect to documented information.
7.5.1 Hierarchy
Versabar employs a multitier document system. The below image depicts this hierarchy.
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7.5.2 External Origin Information
Information from external origins that is deemed as necessary to ensure compliance to
established criteria, regulations and/or contractual terms must be controlled. This can include
documentation and intellectual property from origins such as clients, external providers,
regulatory entities.
When information from external origins is deemed necessary, Versabar will appropriately
identify, preferably by its original name, and control that information. The requirements laid
out in Control of Documented Information (VB-QMS2015-753-9003) will also apply to
information obtained from external origins.
8 OPERATIONS
The preparation of the QMS is necessary to support operations. In the operation phase of a project
deliverable, the QMS will be put into action to ensure delivery of products and/or services that are in
accordance with the quality policy. This section describes considerations that should be taken for the
operational excellence of the QMS.
8.1 Operational Planning and Control
Versabar will plan, implement and control the processes needed to meet the requirements for the
provision of products and services, and to implement the actions determined as a result of Section
6 of this document by
determining the requirements for the products and services
establishing criteria for
•Quality ManualLevel 1
• Standard Policies &Procedures
Level 2
• Job Specific Policies &Procedures
Level 3
• Forms, Reportsand Work
InstructionsLevel 4
•Records ofConformity
Level 5
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o the processes
o the acceptance of products and services
determining the resources needed to achieve conformity to the product and service
requirements
implementing control of the processes in accordance with the criteria
determining, maintaining and retaining documented information to the extent necessary
o to have confidence that the processes have been carried out as planned
o to demonstrate the conformity of products and services to their requirements
This planning and controls will also apply to outsourced processes.
8.2 Requirements for Products and Services
8.2.1 Client Communication
Communication with clients will be handled by the project manager and/or his designee and
will include
providing information relating to products and services
handling inquiries, contracts or orders, including changes
obtaining client feedback relating to products and services, including client complaints
handling or controlling client property
establishing specific requirements for contingency actions, when relevant
8.2.2 Determining the Requirements for Products and Services
When determining the requirements for the products and services to be offered to clients,
Versabar will ensure that
the requirements for the products and services are clearly defined, including
o any applicable statutory and regulatory requirements
o those considered necessary by Versabar
Versabar can meet the claims for the products and services it offers
8.2.3 Review of the Requirements for Products and Services
Versabar will ensure that it has the ability to meet the requirements for products and services
to be offered to clients. Versabar will conduct a review before committing to supply products
and services to clients. The content of this review will include
requirements specified by the client, including the requirements for delivery and post-
delivery activities
requirements not stated by the client, but necessary for the specified or intended use,
when known by Versabar
requirements specified by Versabar
statutory and regulatory requirements applicable to the products and services
contract or order requirements differing from those previously expressed
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When contract or order requirements differing from those previously expressed are
discovered, Versabar will resolve those conflicts before proceeding.
The executed contract between Versabar and its client will constitute the successful
completion of this review.
8.3 Design and Development of Products and Services
8.3.1 General
Versabar has instituted a procedure to govern the design and development of products and
services. This procedure is Engineering and Design Work Procedure (VB-QMS2015-830-
9022).
8.3.2 Design and Development Planning
In the planning of Engineering and Design Work Procedure (VB-QMS2015-830-9022),
Versabar considered all required elements to ensure the compliance of the above procedure
to the ISO 9001:2015 requirements.
8.3.3 Design and Development Inputs
Versabar has determined the requirements essential for the specific types of products and
services to be designed and developed. The following list of inputs will be considered when
conducting design and development.
functional and performance requirements
information derived from previous similar design and development activities
statutory and regulatory requirements
standards or codes of practice that the organization has committed to implement
potential consequences of failure due to the nature of the products and services
The documented evidence of compliance to this step is the authorized engineering and design
output.
8.3.4 Design and Development Controls
Design and development activities will be controlled as well as verified and validated. When
verification and validation activities have been conducted on a design and development
output previously, those activities are not required again.
8.3.5 Design and Development Outputs
Versabar will ensure that design and development outputs:
meet the input requirements
are adequate for the subsequent processes for the provision of products and services
include or reference monitoring and measuring requirements, as appropriate, and
acceptance criteria
specify the characteristics of the products and services that are essential for their intended
purpose and their safe and proper provision
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The documented evidence of compliance to this step is the authorized engineering and design
output.
8.3.6 Design and Development Changes
Changes to design and development outputs will be carried out in a controlled manner and
in compliance with Section 8.3 of this document.
8.4 Control of Externally Provided Processes, Products and Services
8.4.1 General
There are times that Versabar must outsource products and/or services in order to deliver the
product and/or service to its client. When these times of outsourcing arise, Versabar will
ensure that externally provided processes, products and services conform to established
project requirements.
Versabar will determine the controls to be applied to externally provided processes, products
and services when
products and services from external providers are intended for incorporation into
Versabar’s final product and/or service that will be deliver to the client
products and services are provided directly to the client by external providers on behalf
of Versabar
a process, or part of a process, is provided by an external provider as a result of a decision
by Versabar
8.4.1.1 External Providers
Versabar will determine and apply criteria for the evaluation, selection, monitoring of
performance, and re-evaluation of external providers, based on their ability to provide
processes or products and services in accordance with QMS requirements. Versabar will
retain documented information of these activities and any necessary actions arising from
the evaluations.
8.4.2 Type and Extent of Control
Versabar will ensure that externally provided processes, products and services do not
adversely affect its ability to consistently deliver conforming products and services to its
clients.
Versabar will
ensure that externally provided processes remain within the control of its QMS
define both the controls that it intends to apply to an external provider and those it intends
to apply to the resulting output
take into consideration
o the potential impact of the externally provided processes, products and services on
Versabar’s ability to consistently meet client and applicable statutory and regulatory
requirements
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o the effectiveness of the controls applied by the external provider
determine the verification, or other activities, necessary to ensure that the externally
provided processes, products and services meet requirements
8.4.3 Information for External Providers
Versabar will ensure the adequacy of requirements prior to their communication to the
external provider.
Versabar will communicate to external providers its requirements for
the processes, products and services to be provided the approval of
o products and services
o methods, processes and equipment
o the release of products and services
competence, including any required qualification of persons
the external providers’ interactions with Versabar
control and monitoring of the external providers’ performance to be applied by Versabar
verification or validation activities that Versabar, or its client, intends to perform at the
external providers’ premises
8.5 Production and Service Provision
8.5.1 Control of Production and Service Provision
Production of products and/or the provision of services will be carried out in a controlled
manner. These control methods will include
the availability of documented information that defines
o the characteristics of the products to be produced, the services to be provided, or the
activities to be performed
the results to be achieved
the availability and use of suitable monitoring and measuring resources
the implementation of monitoring and measurement activities at appropriate stages to
verify that criteria for control of processes or outputs, and acceptance criteria for products
and services, have been met
the use of suitable infrastructure and environment for the operation of processes
the appointment of competent persons, including any required qualification
the validation, and periodic revalidation, of the ability to achieve planned results of the
processes for production and service provision, where the resulting output cannot be
verified by subsequent monitoring or measurement
the implementation of actions to prevent human error
the implementation of release, delivery and post-delivery activities
Industry standards refer to some process that cannot be validated as “special processes”.
Generally, welding operations fall into the category of “special processes”. However, at
Versabar, the acceptance criteria of welding operations is determined by the design basis.
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Generally, the acceptance criteria for welded components is the ability to lift a determined
amount of weight or sustain a determined amount of exerted force. Every component
fabricated at Versabar is tested to ensure it can withstand the determined acceptance criteria.
Therefore, welding operations are not classified as “special processes”.
8.5.2 Identification and Traceability
During the fabrication of components, materials and component traceability will be used.
Component status shall be monitored throughout the process where traceability is required.
Traceability will be in accordance with Traceability and In Process Inspection (VB-
QMS2015-852-9035).
8.5.3 Client or External Provider Owned Property
For some projects, client or external provider owned property will be incorporated into the
final product or service. When client or external provider owned property is under the care,
custody and control of Versabar all care shall be taken to preserve the condition of the
property, and any damage shall be documented and communicated to the respective client or
external provider.
Control of these types of items will be conducted in accordance with Control of Customer
Property (VB-QMS2015-853-9033).
8.5.4 Preservation
The product shall be maintained and preserved in accordance with specified requirements at
all times while it is under the care, custody and control of Versabar.
Preservation activities will be conducted in accordance with Preservation of Product (VB-
QMS2015-854-9034).
8.5.5 Post-Delivery Activities
Versabar will determine, establish and fulfill all post-delivery activities required by the
contractual, regulatory and known requirements.
8.5.6 Control of Changes
Change management is conducted in accordance with Management of Change Procedure
(VB-SMS2015-820-9008).
8.6 Release of Products and Services
Verification of meeting product and service requirements will be carried at according to the
predetermined applicable ITP. The Versabar standard ITP that accompanies the associated
Versabar work process will govern unless a more specific project ITP has been agreed to prior to
commencing work.
Prior to the final release of products and services to the client, completion of these verification
activities must be confirmed. A member of the executive management team and as applicable the
customer, may approve release without verification confirmation.
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8.7 Control of Nonconforming Outputs
Outputs that are found to be nonconforming will be controlled in accordance with
Nonconformance Control Procedure (VB-QMS2015-101-9030).
9 PERFORMANCE EVALUATION
In order to ensure that the QMS is operating as effectively and efficiently as possible, evaluations must
be conducted periodically. This section describes the methods and criteria for these evaluations.
9.1 Monitoring, Measurement, Analysis and Evaluation
9.1.1 General
Versabar has determined
what needs to be measured
measurement methods to be used to ensure valid results
when the measurements are to be taken
when the results of the measurements will be analyzed and evaluated
As a result of this determination, Versabar has published a quality metrics table. This table
is available as documented information in Appendix C of this document.
9.1.2 Client Satisfaction
During project execution any client issues and conflicts will be immediately addressed and
resolved. Learnings and feedback from these issues will be communicated throughout
Versabar, as required.
Upon the completion of a project, specific customer feedback will be solicited to determine
client satisfaction. The information obtained will be communicated throughout Versabar, as
required.
9.1.3 Analysis and Evaluation
Versabar shall analyze data collected from the quality metrics table in order to establish
trends that can be corrected to improve the overall effectiveness of the QMS. The results of
this analysis will be used to evaluate
conformity of products and services
the degree of customer satisfaction
the performance and effectiveness of the quality management system
if planning has been implemented effectively
the effectiveness of actions taken to address risks and opportunities
the performance of external providers
the need for improvements to the quality management system
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9.2 Internal Audit
Versabar will internally audit the system, processes, procedures, and personnel that function to
realize the QMS.
9.2.1 Frequency
Each process of the QMS will be audited annually.
9.2.2 Audit Plan
Internal audits are conducted in accordance with Internal Audit Procedure (VB-QMS2015-
920-9032).
9.3 Management Review
9.3.1 General
Executive management will review the Versabar QMS to ensure its continued suitability,
adequacy, effectiveness and alignment with the strategic direction of Versabar.
9.3.2 Management Review Inputs
Inputs to the management review are defined in Management Review (VB-QMS2015-930-
9024).
9.3.3 Management Review Outputs
Outputs of the management review are defined in Management Review (VB-QMS2015-930-
9024).
10 IMPROVEMENT
10.1 General
Versabar will determine and select opportunities for improvement and implement any necessary
actions to meet client requirements and enhance client satisfaction.
These will include
improving products and services to meet requirements as well as to address future needs and
expectations
correcting, preventing or reducing undesired effects
improving the performance and effectiveness of the QMS
10.2 Nonconformity and Corrective Actions
Nonconformities will be handled in accordance with Nonconformance Control Procedure (VB-
QMS2015-101-9030).
Corrective actions will be handled in accordance with Corrective Action Procedure (VB-
QMS2015-102-9031).
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10.3 Continual Improvement
Versabar will continually improve the suitability, adequacy and effectiveness of the QMS.
Versabar will consider the results of analysis and evaluation, and the outputs from management
review, to determine if there are needs or opportunities that shall be addressed as part of continual
improvement.
11 RISK ASSESSMENT
Risk severity potential index rankings are governed by Risk Management (VB-QMS2015-610-9036).
The below risk ranking is the designated risk index for this document and its associated process(es).
CATEGORY RISK INDEX
Re-Occurrence Rating Rare
Severity Rating Minor
Risk Severity Potential LOW
12 DELIVERABLES
None
13 DOCUMENT REVISION HISTORY
Rev Date Description Orig Chk Apr Auth
0 8/29/2016 Initial Release JPF BJS KDK KDK
1 3/2/2017 Revised Annex A, Revised Section 4.1, 4.1.1,
4.1.2, 4.1.3, 4.2 JPF BJS KDK KDK
2 5/18/2017 Revised Appendix B, C MDY BJS KDK KDK
14 APPENDICES
A. Versabar Overview Process Map
B. Master Document List
C. Applicable Procedure by Work Area
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APPENDIX A – VERSABAR OVERVIEW PROCESS MAP
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APPENDIX B – MASTER DOCUMENT LIST
Document # Document Title Current
Revision
VB-QMS2015-101-9030 Nonconformance Control Procedure 0
VB-QMS2015-102-9031 Corrective Action Procedure 0
VB-QMS2015-400-9001 Quality Manual 3
VB-QMS2015-440-9005 Document Approval Authorities 2
VB-QMS2015-500-9007 Leadership 2
VB-QMS2015-511-9006 Quality Policy and Objectives 1
VB-QMS2015-600-7024 Master QHSE Schedule 1
VB-QMS2015-600-9008 Planning for the Quality Management System 0
VB-QMS2015-610-7002 Process Planning Worksheet 0
VB-QMS2015-610-7003 Risk and Opportunity Planning Worksheet 0
VB-QMS2015-712-9025 Offsite Remuneration Policy 2
VB-QMS2015-715-9009 Monitoring and Measurement Resources 1
VB-QMS2015-716-9004 Personnel Training Policy 0
VB-QMS2015-720-7001 OJT Verification Record 0
VB-QMS2015-753-9003 Control of Documented Information 0
VB-QMS2015-800-7004 Project Execution Management Standard ITP 0
VB-QMS2015-800-7005 Project Kickoff Form 0
VB-QMS2015-800-7032 Drawing Approval Guidelines 0
VB-QMS2015-800-8001 Versabar Standards Master Index 1
VB-QMS2015-800-8002 Non Destructive Examination Specification 0
VB-QMS2015-800-8003 Material Specification 0
VB-QMS2015-800-8004 Dimensional Control Specification 0
VB-QMS2015-800-8005 WPS Specification 0
VB-QMS2015-800-8006 Rigging Engineering 1
VB-QMS2015-800-8007 Proof Load Testing and Certification of Lift Rigging Components
0
VB-QMS2015-800-8008 2 Coat Paint Specification 0
VB-QMS2015-800-8009 3 Coat Paint Specification 0
VB-QMS2015-800-8010 Temporary Coat Paint Specification 0
VB-QMS2015-800-8011 Pipe Properties Reference 0
VB-QMS2015-800-8012 Air Caster Skidding System 1
VB-QMS2015-800-8014 Standard Weighing Procedure 0
VB-QMS2015-800-8015 Load Cell Calibration 1
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Document # Document Title Current
Revision
VB-QMS2015-800-8016 Lift Rigging Inspection Specification 1VB-QMS2015-800-9011 Project Execution Management Procedure 0
VB-QMS2015-801-6001 Sheave Inspection Work Instruction 0
VB-QMS2015-801-7007 Rigging Rental and Sales Standard ITP 1
VB-QMS2015-801-9012 Rigging Rental and Sales Procedure 1
VB-QMS2015-802-7008 Weight and COG Standard ITP 0
VB-QMS2015-802-9013 Weight and COG Measurement Procedure 1
VB-QMS2015-802-9026 VT Test Machine Operating Procedure 0
VB-QMS2015-803-7009 Component Proof Load Testing Standard ITP 0
VB-QMS2015-803-9014 Component Proof Load Testing Procedure 1
VB-QMS2015-804-7010 System Integration Testing Standard ITP 0
VB-QMS2015-804-9015 System Integration Testing Procedure 0
VB-QMS2015-805-7011 Welded Component Fabrication Standard ITP 0
VB-QMS2015-805-9016 Welded Component Fabrication Procedure 3
VB-QMS2015-806-7012 Machined Component Fabrication Standard ITP 0
VB-QMS2015-806-9017 Machined Component Fabrication Procedure 1
VB-QMS2015-807-7013 Mechanical Systems Assembly and Maintenance Standard ITP
0
VB-QMS2015-807-9018 Mechanical Systems Assembly and Commissioning Procedure
1
VB-QMS2015-808-7014 Field Operation of Equipment Standard ITP 0
VB-QMS2015-808-7023 Work Authorization Form 0
VB-QMS2015-808-9019 Field Operations of Equipment Procedure 2
VB-QMS2015-809-7015 Offshore Crew Mobilization Standard ITP 0
VB-QMS2015-809-9020 Offshore Crew Mobilization Procedure 1
VB-QMS2015-810-9023 Key Processes Identified 1
VB-QMS2015-830-7006 Engineering and Design Standard ITP 0
VB-QMS2015-830-9022 Engineering and Design Procedure 0
VB-QMS2015-840-7016 Purchasing Requisition Form (REQ) 0
VB-QMS2015-840-7017 Purchasing Standard ITP 0
VB-QMS2015-840-9028 Purchasing Procedure 2
VB-QMS2015-841-7018 Supplier Evaluation Form 0
VB-QMS2015-841-9029 Supplier Approval Procedure 2
VB-QMS2015-852-9035 Traceability and In Process Inspection 0
VB-QMS2015-853-9033 Control of Customer Property 0
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Document # Document Title Current
Revision
VB-QMS2015-854-9034 Preservation of Product 0
VB-QMS2015-860-7019 Shipping Receiving Standard ITP 0
VB-QMS2015-860-7020 Receiving Form 0
VB-QMS2015-860-9027 Shipping Receiving Procedure 1
VB-QMS2015-910-7021 QMS Metrics Table 0
VB-QMS2015-920-9032 Internal Audit Procedure 1
VB-QMS2015-930-9024 Management Review 1
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APPENDIX C – APPLICABLE PROCEDURE BY WORK AREA INDEX
Do
cu
men
t #
Pro
ject
Ma
nag
emen
t
Rig
gin
g
Weig
hin
g
Test
ing
Weld
ed
Fa
bri
cati
on
Ma
ch
ine
Fa
bri
cati
on
Win
ch
Crew
Fie
ld
Op
era
tio
ns
Mo
be D
em
ob
e
Rig
gin
g
En
gin
eer
ing
Test
ing
En
gin
eer
ing
Weig
hin
g
En
gin
eer
ing
Str
uctu
ral
En
gin
eer
ing
Mech
an
ica
l
En
gin
eer
ing
Pu
rch
asi
ng
Sh
ipp
ing
Recei
vin
g
Do
cu
men
t
Co
ntr
ol
QH
SE
Execu
tiv
e
Ma
nag
emen
t
VB-QMS2015-101-9030 X X X X X X X X X X X X X X X X X X X
VB-QMS2015-102-9031 X X X X X X X X X X X X X X X X X X X
VB-QMS2015-400-9001 X X X X X X X X X X X X X X X X X X X
VB-QMS2015-440-9005 X X X X X X X X X X X X X X X X X X X
VB-QMS2015-500-9007 X X X
VB-QMS2015-511-9006 X X X X X X X X X X X X X X X X X X X
VB-QMS2015-600-7024 X X
VB-QMS2015-600-9008 X X X X X X X X X X X X X X X X X X X
VB-QMS2015-610-7002 X X X
VB-QMS2015-610-7003 X X X X X X X X X X X X X X X X X X X
VB-QMS2015-712-9025 X X X X X X X X X X X X X X X X X X X
VB-QMS2015-715-9009 X X X X X
VB-QMS2015-716-9004 X X X X X X X X X X X X X X X X X X X
VB-QMS2015-720-7001 X X
VB-QMS2015-753-9003 X X X X X X X X X X X X X X X X X X X
VB-QMS2015-800-7004 X X X
VB-QMS2015-800-7005 X X X
VB-QMS2015-800-7032 X X X X X X X X
VB-QMS2015-800-8001 X X X X X X X X X X X X X X X X X X X
VB-QMS2015-800-8002 X X X X X X X X X X X X X
VB-QMS2015-800-8003 X X X X X X X X X X X X X X
VB-QMS2015-800-8004 X X X X X X X X X X X X
VB-QMS2015-800-8005 X X X X X X X X
VB-QMS2015-800-8006 X X X X X
VB-QMS2015-800-8007 X X X X X X X X X
VB-QMS2015-800-8008 X X X X X X X X X X X
VB-QMS2015-800-8009 X X X X X X X X X X X
VB-QMS2015-800-8010 X X X X X X X X X X X
VB-QMS2015-800-8011 X X X X X X X
VB-QMS2015-800-8012 X X X X X X X
VB-QMS2015-800-8014 X X X X
VB-QMS2015-800-8015 X X X X
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Document Title: Quality Manual
System: Quality Management System
Revision Date: 8/15/2018 Status: Approved
Authority: Brad Sanders Page 33 of 33
VB-QMS2015-400-9001 Revision: 3
THE ELECTRONIC VERSION OF THIS DOCUMENT IS THE ONLY CONTROLLED VERSION. ANY AND ALL PRINTED COPIES ARE
UNCONTROLLED.
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