quality manualthe versabar qms is compliant to iso 9001:2015 with no exclusions. 3 definitions the...

THE ELECTRONIC VERSION OF THIS DOCUMENT IS THE ONLY CONTROLLED VERSION. ANY AND ALL PRINTED COPIES

ARE UNCONTROLLED.

Document Title: Quality Manual

System: Quality Management System

Document Authority: Brad Sanders

Document Status: Approved

Current Document Revision Details

3 8/15/2018 Revised Section 9 & Appendix B

Rev Date Description

Brad Sanders Victor Cardenas Kyle Krahenbuhl Kyle Krahenbuhl

Originator Checker Approver Authorizer

DOCUMENT NUMBER

VB-QMS2015-400-9001

bsanders

Approved

vcardenas

Approved

kylek

Approved

kylek

Approved



Revision Date: 8/15/2018 Status: Approved

Authority: Brad Sanders of 33

VB-QMS2015-400-9001 Revision: 3

THE ELECTRONIC VERSION OF THIS DOCUMENT IS THE ONLY CONTROLLED VERSION. ANY AND ALL PRINTED COPIES ARE

UNCONTROLLED.

Table of Contents

1 PURPOSE .......................................................................................................................................... 5

2 SCOPE ............................................................................................................................................... 5

3 DEFINITIONS .................................................................................................................................. 5

4 QUALITY MANAGEMENT SYSTEM .......................................................................................... 8

4.1 Organizational Context ............................................................................................................... 8

4.1.1 Mission Statement ........................................................................................................ 9

4.1.2 Internal Context ............................................................................................................ 9

4.1.3 External Context ......................................................................................................... 10

4.2 Interested Parties ....................................................................................................................... 11

4.3 Scope of the QMS ..................................................................................................................... 12

4.4 QMS and Its Processes .............................................................................................................. 13

5 LEADERSHIP ................................................................................................................................. 13

5.1 Leadership and Commitment .................................................................................................... 13

5.2 Client Focus .............................................................................................................................. 14

5.3 Quality Policy ........................................................................................................................... 14

5.4 Roles, Responsibilities and Authorities .................................................................................... 14

6 PLANNING ..................................................................................................................................... 14

6.1 Actions to Address Risks and Opportunities ............................................................................ 14

6.2 Quality Objectives .................................................................................................................... 14

6.3 Planning of Changes ................................................................................................................. 15

7 SUPPORT ........................................................................................................................................ 15

7.1 Resources .................................................................................................................................. 15

7.1.1 Considerations ........................................................................................................... 15

7.1.2 People ......................................................................................................................... 15

7.1.3 Infrastructure ............................................................................................................. 15

7.1.4 Environment ............................................................................................................... 15

7.1.5 Monitoring and Measurement Resources ................................................................... 16

7.1.6 Organizational Knowledge......................................................................................... 16

7.2 Competence ............................................................................................................................... 16

7.3 Awareness ................................................................................................................................. 17

7.4 Communication ......................................................................................................................... 17







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7.5 Documented Information .......................................................................................................... 17

7.5.1 Hierarchy ................................................................................................................... 17

7.5.2 External Origin Information ...................................................................................... 18

8 OPERATIONS ................................................................................................................................ 18

8.1 Operational Planning and Control ............................................................................................. 18

8.2 Requirements for Products and Services .................................................................................. 19

8.2.1 Client Communication ................................................................................................ 19

8.2.2 Determining the Requirements for Products and Services ......................................... 19

8.2.3 Review of the Requirements for Products and Services ............................................. 19

8.3 Design and Development of Products and Services ................................................................. 20

8.3.1 General ....................................................................................................................... 20

8.3.2 Design and Development Planning ............................................................................ 20

8.3.3 Design and Development Inputs ................................................................................. 20

8.3.4 Design and Development Controls ............................................................................. 20

8.3.5 Design and Development Outputs .............................................................................. 20

8.3.6 Design and Development Changes ............................................................................. 21

8.4 Control of Externally Provided Processes, Products and Services ........................................... 21

8.4.1 General ....................................................................................................................... 21

8.4.2 Type and Extent of Control ........................................................................................ 21

8.4.3 Information for External Providers ............................................................................ 22

8.5 Production and Service Provision ............................................................................................. 22

8.5.1 Control of Production and Service Provision ............................................................ 22

8.5.2 Identification and Traceability ................................................................................... 23

8.5.3 Client or External Provider Owned Property ............................................................ 23

8.5.4 Preservation ............................................................................................................... 23

8.5.5 Post-Delivery Activities .............................................................................................. 23

8.5.6 Control of Changes .................................................................................................... 23

8.6 Release of Products and Services .............................................................................................. 23

8.7 Control of Nonconforming Outputs .......................................................................................... 24

9 PERFORMANCE EVALUATION ............................................................................................... 24

9.1 Monitoring, Measurement, Analysis and Evaluation ................................................................ 24

9.1.1 General ....................................................................................................................... 24







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9.1.2 Client Satisfaction ...................................................................................................... 24

9.1.3 Analysis and Evaluation ............................................................................................. 24

9.2 Internal Audit ............................................................................................................................ 25

9.2.1 Frequency ................................................................................................................... 25

9.2.2 Audit Plan ................................................................................................................... 25

9.3 Management Review ................................................................................................................ 25

9.3.1 General ....................................................................................................................... 25

9.3.2 Management Review Inputs ........................................................................................ 25

9.3.3 Management Review Outputs ..................................................................................... 25

10 IMPROVEMENT ........................................................................................................................... 25

10.1 General ...................................................................................................................................... 25

10.2 Nonconformity and Corrective Actions .................................................................................... 25

10.3 Continual Improvement ............................................................................................................ 26

11 RISK ASSESSMENT ...................................................................................................................... 26

12 DELIVERABLES ........................................................................................................................... 26

13 DOCUMENT REVISION HISTORY ........................................................................................... 26

14 APPENDICES ................................................................................................................................. 26

APPENDIX A – VERSABAR OVERVIEW PROCESS MAP ............................................................. 27

APPENDIX B – MASTER DOCUMENT LIST .................................................................................... 29

APPENDIX C – APPLICABLE PROCEDURE BY WORK AREA INDEX ..................................... 32







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1 PURPOSE

The Versabar Quality Management System (QMS) is intended to enhance customer satisfaction

through:

the application of the QMS

the use of processes for continual improvement

the assurance of product and service conformity to client requirements

2 SCOPE

The scope of the Versabar QMS serves to describe the types of products and services that are covered

by the QMS. The following statement will serve as the Versabar QMS scope.

The engineering, design, manufacture and deployment of turn-key solutions used in both the marine

and land applications associated with the following processes of; lift rigging rental and sales, weight

and center of gravity measurement, component proof load testing and certification, system function

testing and certification, welded component fabrication, machined component fabrication, mechanical

systems, field operations, marine lift, installation, decommissioning and recovery operations.

The Versabar QMS is compliant to ISO 9001:2015 with no exclusions.

3 DEFINITIONS

The following table defines standard terms that are used throughout the Versabar QMS documents.

Unless specifically defined in the below table, the Quality Management Systems – Fundamentals and

Vocabulary (ISO 9000:2015) will serve as the primary definition.

TERM DEFINITION

Accountable Uniquely responsible to the Versabar Management for the completion of a work

activity or project by the Versabar Organization.

Approve To perform design Verification.

ASL Approved Supplier List

Audit

A systematic, independent and documented observation process for obtaining

objective evidence that proves compliance with a specified standard and/or

audit scope.

Authorize Given that the deliverable has been approved, confirm that the deliverable may

be used for the next step in the work flow.

Check Within this process unique to a drafting deliverable (drawing). To confirm that

the deliverable meets all defined drafting standards and requirements.

Component A piece or structure that is part of a larger assembly.

Control Point

A toll gate in the work process where a defined review and/or approval activity

must take place before proceeding to the next step in the work process. Example

control activities will include Monitor, Witness, Review and Hold.







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TERM DEFINITION

Corrective

Action (CAR)

Action taken to eliminate the cause of a nonconformance that has occurred, and

prevent reoccurrence of the nonconformance. (In this case a nonconformance

has already occurred).

Deliverable Work product developed from the work process that may be needed for

documentation.

Document

A piece of written, printed, or electronic matter that provides information or

evidence or that serves as an official record of communication. As a minimum,

the following will be considered as documents; procedures (operating or

otherwise), specifications (internal or external), design reports, forms, policies,

and records.

Drawing

A graphic representation containing information, prepared by the design or

engineering team for use by the production team, the main purpose of which is

to define the size, shape, location, fit, function, operation, layout and production

of the component(s).

Effective Reaching the optimal solution as quickly as possible.

Efficient Meeting or exceeding cost and schedule requirements.

Executor This is the person or persons responsible for performing the work activity.

Fabrication Versabar personnel who participate in the component fabrication process

including helpers, fitters, tackers, welders, painting personnel and supervisors.

Forms Logically structured documents with a fixed arrangement of captioned spaces,

designed for entering, extracting, or communicating required information.

Hold A point beyond which the work will not proceed without the designated

approval or authorization authority.

Hold Point This operation has the same meaning as a control point, with the exception that

it is not a mandatory activity.

Inspection and

Test Plan (ITP)

A standard or project specific plan defining the requirements for each

designated work process Control Point.

Intelex The online software platform utilized by Versabar for managing certain

business, safety and quality aspects.

Interested Parties

Individuals or entities that have a direct impact on the path taken toward

product/service realization. This can include clients, employees, stakeholders,

regulatory agencies and government officials.

Metric Also referred to as a KPI (Key Performance Indicator). A metric is a

standardized, mathematical means of measuring a specific target. At Versabar,







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TERM DEFINITION

metrics are used to measure the health and effectiveness of work processes and

the QMS as a whole.

Monitor Perform intermittent surveillance on the designated activity.

Nonconformance

(NCR)

Anything that is deemed to not meet the need of the intended, specified purpose

or requirement including but not limited to, end product, purchased items and

deficiencies in procedures or processes.

Organizational

Context

The internal and external factors that are relevant to the purpose and strategic

direction of Versabar and impact the intended results of the QMS.

PDCA Plan, Do, Check, Act

The process approach to quality.

Portal The Versabar web portal used as an intranet.

Project Manager This is the designated person within Versabar accountable for the overall

coordination and management of the product or service delivery to the client.

Project

Requirements

The complete set of project requirements as documented in the authorized

contract for the work. These requirements will consist of (1) client specific

requirements, (2) Versabar requirements, (3) manufacturer or vendor

requirements and (4) Statutory requirements.

QHSE Quality, Health, Safety and Environment

QMS Versabar Quality Management System

RBT Risk Based Thinking

Record A document that proves the satisfaction of documented requirements.

Responsible Obligated to perform a work activity either singularly or jointly with others.

Review Where the designated document is submitted for review by the designated party.

Revision (Rev) Identification tag assigned to documents and drawings to help identify changes

after publication.

SMS Versabar Safety Management System

Will This represents a mandatory requirement.

Should Thus represents an optional requirement based on project requirements.

Supplier An organization that provides goods or services to Versabar.

Tracker The Versabar enterprise inventory management software.

Validation To confirm that the solution will meet the intended requirements, i.e. that it will

work, it has been optimized.







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TERM DEFINITION

Verification To confirm that all documented requirements have been met and that all

calculations performed are correct.

Witness Have the opportunity to observe the designated control activity.

WPS

An approved Versabar Welding Procedure Specification which defines the

essential welding variables to be followed in order to achieve an acceptable

weld. Each welder must be certified for the WPS that he/she is working with.

4 QUALITY MANAGEMENT SYSTEM

Versabar has developed and implemented a QMS in order to document the company’s best business

practices, better satisfy the requirements and expectations of clients and improve overall management

of the company.

The QMS of Versabar meets the requirements of the international standard ISO 9001:2015. The system

addresses the design, development, production, installation, and servicing of the company’s products.

It incorporates a process approach where consistent and predictable results are achieved more

effectively and efficiently when activities are understood and managed as interrelated processes.

This manual

is divided into sections that correlate to ISO 9001:2015

describes the QMS

delineates authorities, inter relationships and responsibilities of the personnel responsible for

performing within the Q MS

provides the documented procedures or references for all activities comprising the QMS that ensure

compliance to the necessary requirements of the ISO 9001 standard

is used internally to guide the company’s employees through the various requirements of the ISO

standard that must be met and maintained in order to ensure client satisfaction, continuous

improvement and provide the necessary instructions that create an empowered work force

is used externally to introduce our QMS to our clients and other external organizations or interested

parties and familiarize them with the controls that have been implemented and to assure them that

the integrity of the QMS is maintained and focused on client satisfaction and continuous

improvement

is approved by an executive management representative

4.1 Organizational Context

To fully understand Versabar and its context, Versabar has determined the external and internal

issues that are relevant and affect its ability to achieve the intended results of the QMS. These

issues are identified and reviewed by the executive management team during the scheduled

management review meetings.







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4.1.1 Mission Statement

Why we exist Versabar strives to be the premier provider for engineered turn-key

solutions. We strive to make the impossible, possible.

Whom we serve

Versabar provides products and services directly to project owners, or to

contractors and service companies employed by project owners,

predominantly in the energy sector.

What basic needs we meet

Versabar specializes in the engineering, design, manufacture and

deployment of turn-key solutions used in both the marine and land

applications associated with the following processes of; lift rigging rental

and sales, weight and center of gravity measurement, component proof

load testing and certification, system function testing and certification,

welded component fabrication, machined component fabrication,

mechanical systems, field operations, marine lift, installation,

decommissioning and recovery operations.

Who are our stakeholders

Our primary stakeholders are our clients and our employees. Our clients

present us with opportunities to deliver our products and solutions and our

employees enable us to develop and implement solutions to meet our

client’s needs.

What are our beliefs and

values

Versabar strongly believes in providing the best solution possible to the

client. This requires creativity, high caliber engineering, and a willingness

to present solutions that go against conventional thinking. We value

creativity, ingenuity and flexibility as well as the highest degree of

personal integrity and professionalism. Our successful delivery of

products and solutions relies on teamwork, and using the best tools and

techniques available. We believe that all employees should enjoy their

work and derive personal satisfaction from a job well done. We believe in

rewarding those that contribute to our successes. We all care about and

equally share the responsibility for the safety and well-being of our

employees and our environment.

What direction are we

moving

Our business will continue to expand in reach and scope to deliver ever

more challenging solutions to projects both domestically and

internationally. We seek to provide the best solutions by influencing

overall project decisions and strategies through participating in projects

at the earliest opportunity.

4.1.2 Internal Context

The following has been defined by Versabar executive management to constitute the internal

context factors.







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Organizational (Culture)

Monitoring Method

This will be monitored through the internal audits program.

During audits of the Versabar systems, the auditors will also

look for issues related to the organizational culture.

Reviewed By Executive Management

Review Frequency Twice annually during management review meetings

Employees (Performance)

Monitoring Method

This will be monitored through the existing Versabar NCR

metrics. Executive management has determined the best

way to monitor employee performance is through the NCR

framework.



Employees (Knowledge/Competence)

Monitoring Method




framework.



Employees (Accountability)

Monitoring Method




framework.



4.1.3 External Context

The following has been defined by Versabar executive management to constitute the external

context factors.







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Clients

Monitoring Method This will be monitored through the customer satisfaction

metrics.



Industry Specifications

Monitoring Method

This will be monitored on a case by case basis where the

referenced industry specification has an impact on the

strategic direction of Versabar.



Regulatory Agencies

Monitoring Method

This will be monitored through communications with the

Versabar liaison with regards to the respective regulatory

agency.



Market Sector Economic Environment

Monitoring Method This will be monitored through information channeled

regarding the current economic state of our market sector.



4.2 Interested Parties

Versabar has determined the relevant interested parties to consist of the following people groups.

Employees

Monitoring Method This will be monitored through employee performance

reviews and data mined from the NCR metrics tracking.








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Clients

Monitoring Method This will be monitored through the customer satisfaction

metrics and contract review of client specified requirements.



Regulatory Agencies

Monitoring Method


Versabar liaison with regards to the respective regulatory

agency.



Versabar Owners

Monitoring Method


Versabar owners group with regards to expectations and

strategic direction.



Subcontractors

Monitoring Method


Versabar liaison with regards to the respective

subcontractor.



4.3 Scope of the QMS

To identify and establish the scope of the QMS, Versabar has determined the boundaries and

applicability of the QMS and considered the external and internal issues, the requirements of

relevant interested parties, and the products and services of the company.

The scope is available and maintained as documented in Section 2 of this manual.







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All requirements of ISO 9001:2015 are applied when determined to be applicable without

exclusion.

4.4 QMS and Its Processes

When developing and reviewing quality processes, the following will be considered before

making any changes or instituting policy

determine the inputs required and the outputs expected from these processes

determine the sequence and interaction of these processes

determine and apply the criteria and methods (including monitoring, measurements and

related performance indicators) needed to ensure the effective operation and control of these

processes

determine the resources needed for these processes and ensure their availability

assign the responsibilities and authorities for these processes

address the risks and opportunities

evaluate these processes and implement any changes needed to ensure that these processes

achieve their intended results

improve the processes and the quality management system

Documented information will be maintained to show evidence of conformity to these processes.

The Versabar QMS and its related processes are outlined in the Versabar Overview Process Map

located in Appendix A.

5 LEADERSHIP

The effective operation of the QMS requires strong leadership. This section describes the executive

management involvement required for the QMS to function efficiently.

5.1 Leadership and Commitment

Executive management is the driving force behind the QMS at Versabar. In leading the QHSE

Steering Committee, executive management demonstrates its commitment by

taking accountability for the effectiveness of the QMS

ensuring that the quality policy and quality objectives are established for the QMS and are

compatible with the context and strategic direction of Versabar

ensuring the integration of the QMS requirements into Versabar’s business processes

promoting the use of the process approach and risk-based thinking

ensuring that the resources needed for the QMS are available

communicating the importance of effective quality management and of conforming to the

QMS requirements

ensuring that the QMS achieves its intended results

engaging, directing and supporting persons to contribute to the effectiveness of the QMS

promoting improvement

supporting other relevant management roles to demonstrate their leadership as it applies to

their areas of responsibility







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5.2 Client Focus

Versabar provides optimized and custom engineered products and solutions to its clients. In order

to achieve this, each project team shall clarify and capture client requirements and needs in order

to be able to develop the optimum solutions.

Documented work processes include the activity of defining and capturing client requirements and

then communicating these requirements within the project team.

Upon the completion of a project, client feedback regarding Versabar’s performance will be

solicited. All learnings generated by client feedback will be shared.

5.3 Quality Policy

The QHSE Steering Committee, has established, implemented and maintained a quality policy.

This quality policy is available as documented information and is readily available,

communicated, understood and applied throughout Versabar.

5.4 Roles, Responsibilities and Authorities

The QHSE Steering Committee ensures that responsibilities and authorities for relevant roles as it

pertains to the QMS are assigned, communicated and understood.

In addition, Versabar has appointed an executive management representative to oversee the

function of the QMS. This representative is Kyle Krahenbuhl, QHSE Director.

6 PLANNING

The effective operation of the QMS requires proper planning. This section describes the methods used

to ensure the QMS has been thoroughly planned out.

6.1 Actions to Address Risks and Opportunities

While planning for the QMS, risks may be identified that threaten to derail the QMS. These risks

are reviewed to determine the need for action. They should be evaluated in order to

give assurance that the QMS can achieve its intended results

enhance desirable effects

prevent or reduce undesired effects

achieve improvement

When risk evaluation proves the risk to be a threat to one of the above, action must be taken in

order to minimize or eliminate the impact of the risk.

6.2 Quality Objectives

The QHSE Steering Committee has established quality objectives at relevant functions, levels and

processes. These objectives are consistent with the quality policy, measurable, relevant to the

QMS, monitored, communicated and updated as appropriate. These objectives are documented

in the Versabar quality policy.

In realizing these quality objectives, the QHSE Steering Committee will decide







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what will be done

what resources are needed

who will be responsible

when it will be completed

how the results will be evaluated

6.3 Planning of Changes

Changes to the QMS will be carried out in a systematic way. Before instituting changes, the

following will be considered

the purpose of the change and their potential consequences, intended or unintended

the integrity of the QMS

the availability of resources

the allocation or reallocation of responsibilities and authorities

All planned changes to the QMS will be carried out in accordance with Management of Change

Procedure (VB-SMS2015-820-9008).

7 SUPPORT

The operation of the QMS requires support. This section describes considerations that should be taken

for the function of the QMS.

7.1 Resources

Versabar is committed to provide the resources necessary for the establishment, implementation,

maintenance and continual improvement of the QMS.

7.1.1 Considerations

The following considerations should be made in respect to evaluating the need for resources.

The capabilities of and constraints on existing resources

What needs to be obtained by an external provider

7.1.2 People

The personnel determined to be needed for the effective operation of the QMS will be

provided.

7.1.3 Infrastructure

The infrastructure determined to be needed for the effective operation of the QMS will be

provided and maintained in order to achieve product and service conformity.

7.1.4 Environment

The environment determined to be needed for the effective operation of the QMS will be

provided and maintained in order to achieve product and service conformity.







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7.1.5 Monitoring and Measurement Resources

Versabar has determined and provided the resources needed to ensure valid and reliable

results when monitoring or measurement is used to verify the conformity of products and

services to specified requirements.

Versabar ensures that the resources provided

are suitable for the specific type of monitoring and measurement activities being

undertaken

are maintained to ensure continuing fitness for purpose

7.1.5.1 Calibrations

When measurement traceability is a requirement, or is considered to be an essential part

of providing confidence in the validity of measurement results, measuring equipment

will be

calibrated at least annually or verified prior to use, or both, against measurement

standards traceable to international or national measurement standards; when no

such standards exist, the basis used for calibration or verification will be retained as

documented information

identified in order to determine their status

safeguarded from adjustments, damage or deterioration that would invalidate the

calibration status and subsequent measurement results

Versabar will determine if the validity of previous measurement results has been

adversely affected when measuring equipment is found to be unfit for its intended

purpose, and will take action as necessary.

7.1.6 Organizational Knowledge

Versabar will determine the knowledge necessary for the operation of its processes and to

achieve conformity of products and services. This knowledge will be maintained and be

made available to the extent necessary.

When addressing changing needs and trends, Versabar will consider its current knowledge

and determine how to acquire or access any necessary additional knowledge and required

updates.

7.2 Competence

Versabar will

determine the necessary competence of person(s) doing work under its control that affects the

performance and effectiveness of the QMS

ensure that these persons are competent on the basis of appropriate education, training, or

experience

where applicable, take actions to acquire the necessary competence, and evaluate the

effectiveness of the actions taken

retain appropriate documented information as evidence of competence







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7.3 Awareness

Versabar will ensure that persons doing work under its control are aware of

the quality policy

relevant quality objectives

their contribution to the effectiveness of the QMS, including the benefits of improved

performance

the implications of not conforming with the QMS requirements

7.4 Communication

Versabar will determine the internal and external communications relevant to the QMS, including

what it will communicate

when to communicate

with whom to communicate

how to communicate

who communicates

7.5 Documented Information

Previously, Versabar distinguished between controlled documents and quality records. Now, the

2 separate entities have been combined to be considered together as documented information.

The procedure Control of Documented Information (VB-QMS2015-753-9003) lays out the

methods, controls and requirements to be adhered to with respect to documented information.

7.5.1 Hierarchy

Versabar employs a multitier document system. The below image depicts this hierarchy.







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7.5.2 External Origin Information

Information from external origins that is deemed as necessary to ensure compliance to

established criteria, regulations and/or contractual terms must be controlled. This can include

documentation and intellectual property from origins such as clients, external providers,

regulatory entities.

When information from external origins is deemed necessary, Versabar will appropriately

identify, preferably by its original name, and control that information. The requirements laid

out in Control of Documented Information (VB-QMS2015-753-9003) will also apply to

information obtained from external origins.

8 OPERATIONS

The preparation of the QMS is necessary to support operations. In the operation phase of a project

deliverable, the QMS will be put into action to ensure delivery of products and/or services that are in

accordance with the quality policy. This section describes considerations that should be taken for the

operational excellence of the QMS.

8.1 Operational Planning and Control

Versabar will plan, implement and control the processes needed to meet the requirements for the

provision of products and services, and to implement the actions determined as a result of Section

6 of this document by

determining the requirements for the products and services

establishing criteria for

•Quality ManualLevel 1

• Standard Policies &Procedures

Level 2

• Job Specific Policies &Procedures

Level 3

• Forms, Reportsand Work

InstructionsLevel 4

•Records ofConformity

Level 5







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o the processes

o the acceptance of products and services

determining the resources needed to achieve conformity to the product and service

requirements

implementing control of the processes in accordance with the criteria

determining, maintaining and retaining documented information to the extent necessary

o to have confidence that the processes have been carried out as planned

o to demonstrate the conformity of products and services to their requirements

This planning and controls will also apply to outsourced processes.

8.2 Requirements for Products and Services

8.2.1 Client Communication

Communication with clients will be handled by the project manager and/or his designee and

will include

providing information relating to products and services

handling inquiries, contracts or orders, including changes

obtaining client feedback relating to products and services, including client complaints

handling or controlling client property

establishing specific requirements for contingency actions, when relevant

8.2.2 Determining the Requirements for Products and Services

When determining the requirements for the products and services to be offered to clients,

Versabar will ensure that

the requirements for the products and services are clearly defined, including

o any applicable statutory and regulatory requirements

o those considered necessary by Versabar

Versabar can meet the claims for the products and services it offers

8.2.3 Review of the Requirements for Products and Services

Versabar will ensure that it has the ability to meet the requirements for products and services

to be offered to clients. Versabar will conduct a review before committing to supply products

and services to clients. The content of this review will include

requirements specified by the client, including the requirements for delivery and post-

delivery activities

requirements not stated by the client, but necessary for the specified or intended use,

when known by Versabar

requirements specified by Versabar

statutory and regulatory requirements applicable to the products and services

contract or order requirements differing from those previously expressed







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When contract or order requirements differing from those previously expressed are

discovered, Versabar will resolve those conflicts before proceeding.

The executed contract between Versabar and its client will constitute the successful

completion of this review.

8.3 Design and Development of Products and Services

8.3.1 General

Versabar has instituted a procedure to govern the design and development of products and

services. This procedure is Engineering and Design Work Procedure (VB-QMS2015-830-

9022).

8.3.2 Design and Development Planning

In the planning of Engineering and Design Work Procedure (VB-QMS2015-830-9022),

Versabar considered all required elements to ensure the compliance of the above procedure

to the ISO 9001:2015 requirements.

8.3.3 Design and Development Inputs

Versabar has determined the requirements essential for the specific types of products and

services to be designed and developed. The following list of inputs will be considered when

conducting design and development.

functional and performance requirements

information derived from previous similar design and development activities

statutory and regulatory requirements

standards or codes of practice that the organization has committed to implement

potential consequences of failure due to the nature of the products and services

The documented evidence of compliance to this step is the authorized engineering and design

output.

8.3.4 Design and Development Controls

Design and development activities will be controlled as well as verified and validated. When

verification and validation activities have been conducted on a design and development

output previously, those activities are not required again.

8.3.5 Design and Development Outputs

Versabar will ensure that design and development outputs:

meet the input requirements

are adequate for the subsequent processes for the provision of products and services

include or reference monitoring and measuring requirements, as appropriate, and

acceptance criteria

specify the characteristics of the products and services that are essential for their intended

purpose and their safe and proper provision







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The documented evidence of compliance to this step is the authorized engineering and design

output.

8.3.6 Design and Development Changes

Changes to design and development outputs will be carried out in a controlled manner and

in compliance with Section 8.3 of this document.

8.4 Control of Externally Provided Processes, Products and Services

8.4.1 General

There are times that Versabar must outsource products and/or services in order to deliver the

product and/or service to its client. When these times of outsourcing arise, Versabar will

ensure that externally provided processes, products and services conform to established

project requirements.

Versabar will determine the controls to be applied to externally provided processes, products

and services when

products and services from external providers are intended for incorporation into

Versabar’s final product and/or service that will be deliver to the client

products and services are provided directly to the client by external providers on behalf

of Versabar

a process, or part of a process, is provided by an external provider as a result of a decision

by Versabar

8.4.1.1 External Providers

Versabar will determine and apply criteria for the evaluation, selection, monitoring of

performance, and re-evaluation of external providers, based on their ability to provide

processes or products and services in accordance with QMS requirements. Versabar will

retain documented information of these activities and any necessary actions arising from

the evaluations.

8.4.2 Type and Extent of Control

Versabar will ensure that externally provided processes, products and services do not

adversely affect its ability to consistently deliver conforming products and services to its

clients.

Versabar will

ensure that externally provided processes remain within the control of its QMS

define both the controls that it intends to apply to an external provider and those it intends

to apply to the resulting output

take into consideration

o the potential impact of the externally provided processes, products and services on

Versabar’s ability to consistently meet client and applicable statutory and regulatory

requirements







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o the effectiveness of the controls applied by the external provider

determine the verification, or other activities, necessary to ensure that the externally

provided processes, products and services meet requirements

8.4.3 Information for External Providers

Versabar will ensure the adequacy of requirements prior to their communication to the

external provider.

Versabar will communicate to external providers its requirements for

the processes, products and services to be provided the approval of

o products and services

o methods, processes and equipment

o the release of products and services

competence, including any required qualification of persons

the external providers’ interactions with Versabar

control and monitoring of the external providers’ performance to be applied by Versabar

verification or validation activities that Versabar, or its client, intends to perform at the

external providers’ premises

8.5 Production and Service Provision

8.5.1 Control of Production and Service Provision

Production of products and/or the provision of services will be carried out in a controlled

manner. These control methods will include

the availability of documented information that defines

o the characteristics of the products to be produced, the services to be provided, or the

activities to be performed

the results to be achieved

the availability and use of suitable monitoring and measuring resources

the implementation of monitoring and measurement activities at appropriate stages to

verify that criteria for control of processes or outputs, and acceptance criteria for products

and services, have been met

the use of suitable infrastructure and environment for the operation of processes

the appointment of competent persons, including any required qualification

the validation, and periodic revalidation, of the ability to achieve planned results of the

processes for production and service provision, where the resulting output cannot be

verified by subsequent monitoring or measurement

the implementation of actions to prevent human error

the implementation of release, delivery and post-delivery activities

Industry standards refer to some process that cannot be validated as “special processes”.

Generally, welding operations fall into the category of “special processes”. However, at

Versabar, the acceptance criteria of welding operations is determined by the design basis.







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Generally, the acceptance criteria for welded components is the ability to lift a determined

amount of weight or sustain a determined amount of exerted force. Every component

fabricated at Versabar is tested to ensure it can withstand the determined acceptance criteria.

Therefore, welding operations are not classified as “special processes”.

8.5.2 Identification and Traceability

During the fabrication of components, materials and component traceability will be used.

Component status shall be monitored throughout the process where traceability is required.

Traceability will be in accordance with Traceability and In Process Inspection (VB-

QMS2015-852-9035).

8.5.3 Client or External Provider Owned Property

For some projects, client or external provider owned property will be incorporated into the

final product or service. When client or external provider owned property is under the care,

custody and control of Versabar all care shall be taken to preserve the condition of the

property, and any damage shall be documented and communicated to the respective client or

external provider.

Control of these types of items will be conducted in accordance with Control of Customer

Property (VB-QMS2015-853-9033).

8.5.4 Preservation

The product shall be maintained and preserved in accordance with specified requirements at

all times while it is under the care, custody and control of Versabar.

Preservation activities will be conducted in accordance with Preservation of Product (VB-

QMS2015-854-9034).

8.5.5 Post-Delivery Activities

Versabar will determine, establish and fulfill all post-delivery activities required by the

contractual, regulatory and known requirements.

8.5.6 Control of Changes

Change management is conducted in accordance with Management of Change Procedure

(VB-SMS2015-820-9008).

8.6 Release of Products and Services

Verification of meeting product and service requirements will be carried at according to the

predetermined applicable ITP. The Versabar standard ITP that accompanies the associated

Versabar work process will govern unless a more specific project ITP has been agreed to prior to

commencing work.

Prior to the final release of products and services to the client, completion of these verification

activities must be confirmed. A member of the executive management team and as applicable the

customer, may approve release without verification confirmation.







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8.7 Control of Nonconforming Outputs

Outputs that are found to be nonconforming will be controlled in accordance with

Nonconformance Control Procedure (VB-QMS2015-101-9030).

9 PERFORMANCE EVALUATION

In order to ensure that the QMS is operating as effectively and efficiently as possible, evaluations must

be conducted periodically. This section describes the methods and criteria for these evaluations.

9.1 Monitoring, Measurement, Analysis and Evaluation

9.1.1 General

Versabar has determined

what needs to be measured

measurement methods to be used to ensure valid results

when the measurements are to be taken

when the results of the measurements will be analyzed and evaluated

As a result of this determination, Versabar has published a quality metrics table. This table

is available as documented information in Appendix C of this document.

9.1.2 Client Satisfaction

During project execution any client issues and conflicts will be immediately addressed and

resolved. Learnings and feedback from these issues will be communicated throughout

Versabar, as required.

Upon the completion of a project, specific customer feedback will be solicited to determine

client satisfaction. The information obtained will be communicated throughout Versabar, as

required.

9.1.3 Analysis and Evaluation

Versabar shall analyze data collected from the quality metrics table in order to establish

trends that can be corrected to improve the overall effectiveness of the QMS. The results of

this analysis will be used to evaluate

conformity of products and services

the degree of customer satisfaction

the performance and effectiveness of the quality management system

if planning has been implemented effectively

the effectiveness of actions taken to address risks and opportunities

the performance of external providers

the need for improvements to the quality management system







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9.2 Internal Audit

Versabar will internally audit the system, processes, procedures, and personnel that function to

realize the QMS.

9.2.1 Frequency

Each process of the QMS will be audited annually.

9.2.2 Audit Plan

Internal audits are conducted in accordance with Internal Audit Procedure (VB-QMS2015-

920-9032).

9.3 Management Review

9.3.1 General

Executive management will review the Versabar QMS to ensure its continued suitability,

adequacy, effectiveness and alignment with the strategic direction of Versabar.

9.3.2 Management Review Inputs

Inputs to the management review are defined in Management Review (VB-QMS2015-930-

9024).

9.3.3 Management Review Outputs

Outputs of the management review are defined in Management Review (VB-QMS2015-930-

9024).

10 IMPROVEMENT

10.1 General

Versabar will determine and select opportunities for improvement and implement any necessary

actions to meet client requirements and enhance client satisfaction.

These will include

improving products and services to meet requirements as well as to address future needs and

expectations

correcting, preventing or reducing undesired effects

improving the performance and effectiveness of the QMS

10.2 Nonconformity and Corrective Actions

Nonconformities will be handled in accordance with Nonconformance Control Procedure (VB-

QMS2015-101-9030).

Corrective actions will be handled in accordance with Corrective Action Procedure (VB-

QMS2015-102-9031).







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10.3 Continual Improvement

Versabar will continually improve the suitability, adequacy and effectiveness of the QMS.

Versabar will consider the results of analysis and evaluation, and the outputs from management

review, to determine if there are needs or opportunities that shall be addressed as part of continual

improvement.

11 RISK ASSESSMENT

Risk severity potential index rankings are governed by Risk Management (VB-QMS2015-610-9036).

The below risk ranking is the designated risk index for this document and its associated process(es).

CATEGORY RISK INDEX

Re-Occurrence Rating Rare

Severity Rating Minor

Risk Severity Potential LOW

12 DELIVERABLES

None

13 DOCUMENT REVISION HISTORY

Rev Date Description Orig Chk Apr Auth

0 8/29/2016 Initial Release JPF BJS KDK KDK

1 3/2/2017 Revised Annex A, Revised Section 4.1, 4.1.1,

4.1.2, 4.1.3, 4.2 JPF BJS KDK KDK

2 5/18/2017 Revised Appendix B, C MDY BJS KDK KDK

14 APPENDICES

A. Versabar Overview Process Map

B. Master Document List

C. Applicable Procedure by Work Area







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APPENDIX A – VERSABAR OVERVIEW PROCESS MAP







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APPENDIX B – MASTER DOCUMENT LIST

Document # Document Title Current

Revision

VB-QMS2015-101-9030 Nonconformance Control Procedure 0

VB-QMS2015-102-9031 Corrective Action Procedure 0

VB-QMS2015-400-9001 Quality Manual 3

VB-QMS2015-440-9005 Document Approval Authorities 2

VB-QMS2015-500-9007 Leadership 2

VB-QMS2015-511-9006 Quality Policy and Objectives 1

VB-QMS2015-600-7024 Master QHSE Schedule 1

VB-QMS2015-600-9008 Planning for the Quality Management System 0

VB-QMS2015-610-7002 Process Planning Worksheet 0

VB-QMS2015-610-7003 Risk and Opportunity Planning Worksheet 0

VB-QMS2015-712-9025 Offsite Remuneration Policy 2

VB-QMS2015-715-9009 Monitoring and Measurement Resources 1

VB-QMS2015-716-9004 Personnel Training Policy 0

VB-QMS2015-720-7001 OJT Verification Record 0

VB-QMS2015-753-9003 Control of Documented Information 0

VB-QMS2015-800-7004 Project Execution Management Standard ITP 0

VB-QMS2015-800-7005 Project Kickoff Form 0

VB-QMS2015-800-7032 Drawing Approval Guidelines 0

VB-QMS2015-800-8001 Versabar Standards Master Index 1

VB-QMS2015-800-8002 Non Destructive Examination Specification 0

VB-QMS2015-800-8003 Material Specification 0

VB-QMS2015-800-8004 Dimensional Control Specification 0

VB-QMS2015-800-8005 WPS Specification 0

VB-QMS2015-800-8006 Rigging Engineering 1

VB-QMS2015-800-8007 Proof Load Testing and Certification of Lift Rigging Components

0

VB-QMS2015-800-8008 2 Coat Paint Specification 0

VB-QMS2015-800-8009 3 Coat Paint Specification 0

VB-QMS2015-800-8010 Temporary Coat Paint Specification 0

VB-QMS2015-800-8011 Pipe Properties Reference 0

VB-QMS2015-800-8012 Air Caster Skidding System 1

VB-QMS2015-800-8014 Standard Weighing Procedure 0

VB-QMS2015-800-8015 Load Cell Calibration 1







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Revision

VB-QMS2015-800-8016 Lift Rigging Inspection Specification 1VB-QMS2015-800-9011 Project Execution Management Procedure 0

VB-QMS2015-801-6001 Sheave Inspection Work Instruction 0

VB-QMS2015-801-7007 Rigging Rental and Sales Standard ITP 1

VB-QMS2015-801-9012 Rigging Rental and Sales Procedure 1

VB-QMS2015-802-7008 Weight and COG Standard ITP 0

VB-QMS2015-802-9013 Weight and COG Measurement Procedure 1

VB-QMS2015-802-9026 VT Test Machine Operating Procedure 0

VB-QMS2015-803-7009 Component Proof Load Testing Standard ITP 0

VB-QMS2015-803-9014 Component Proof Load Testing Procedure 1

VB-QMS2015-804-7010 System Integration Testing Standard ITP 0

VB-QMS2015-804-9015 System Integration Testing Procedure 0

VB-QMS2015-805-7011 Welded Component Fabrication Standard ITP 0

VB-QMS2015-805-9016 Welded Component Fabrication Procedure 3

VB-QMS2015-806-7012 Machined Component Fabrication Standard ITP 0

VB-QMS2015-806-9017 Machined Component Fabrication Procedure 1

VB-QMS2015-807-7013 Mechanical Systems Assembly and Maintenance Standard ITP

0

VB-QMS2015-807-9018 Mechanical Systems Assembly and Commissioning Procedure

1

VB-QMS2015-808-7014 Field Operation of Equipment Standard ITP 0

VB-QMS2015-808-7023 Work Authorization Form 0

VB-QMS2015-808-9019 Field Operations of Equipment Procedure 2

VB-QMS2015-809-7015 Offshore Crew Mobilization Standard ITP 0

VB-QMS2015-809-9020 Offshore Crew Mobilization Procedure 1

VB-QMS2015-810-9023 Key Processes Identified 1

VB-QMS2015-830-7006 Engineering and Design Standard ITP 0

VB-QMS2015-830-9022 Engineering and Design Procedure 0

VB-QMS2015-840-7016 Purchasing Requisition Form (REQ) 0

VB-QMS2015-840-7017 Purchasing Standard ITP 0

VB-QMS2015-840-9028 Purchasing Procedure 2

VB-QMS2015-841-7018 Supplier Evaluation Form 0

VB-QMS2015-841-9029 Supplier Approval Procedure 2

VB-QMS2015-852-9035 Traceability and In Process Inspection 0

VB-QMS2015-853-9033 Control of Customer Property 0







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Revision

VB-QMS2015-854-9034 Preservation of Product 0

VB-QMS2015-860-7019 Shipping Receiving Standard ITP 0

VB-QMS2015-860-7020 Receiving Form 0

VB-QMS2015-860-9027 Shipping Receiving Procedure 1

VB-QMS2015-910-7021 QMS Metrics Table 0

VB-QMS2015-920-9032 Internal Audit Procedure 1

VB-QMS2015-930-9024 Management Review 1







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APPENDIX C – APPLICABLE PROCEDURE BY WORK AREA INDEX

Do

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Pro

ject

Ma

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Rig

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g

Weig

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g

Test

ing

Weld

ed

Fa

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on

Ma

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ine

Fa

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cati

on

Win

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Crew

Fie

ld

Op

era

tio

ns

Mo

be D

em

ob

e

Rig

gin

g

En

gin

eer

ing

Test

ing

En

gin

eer

ing

Weig

hin

g

En

gin

eer

ing

Str

uctu

ral

En

gin

eer

ing

Mech

an

ica

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En

gin

eer

ing

Pu

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asi

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Sh

ipp

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Recei

vin

g

Do

cu

men

t

Co

ntr

ol

QH

SE

Execu

tiv

e

Ma

nag

emen

t

VB-QMS2015-101-9030 X X X X X X X X X X X X X X X X X X X




VB-QMS2015-500-9007 X X X


VB-QMS2015-600-7024 X X


VB-QMS2015-610-7002 X X X



VB-QMS2015-715-9009 X X X X X


VB-QMS2015-720-7001 X X


VB-QMS2015-800-7004 X X X

VB-QMS2015-800-7005 X X X

VB-QMS2015-800-7032 X X X X X X X X


VB-QMS2015-800-8002 X X X X X X X X X X X X X

VB-QMS2015-800-8003 X X X X X X X X X X X X X X

VB-QMS2015-800-8004 X X X X X X X X X X X X

VB-QMS2015-800-8005 X X X X X X X X

VB-QMS2015-800-8006 X X X X X

VB-QMS2015-800-8007 X X X X X X X X X

VB-QMS2015-800-8008 X X X X X X X X X X X



VB-QMS2015-800-8011 X X X X X X X

VB-QMS2015-800-8012 X X X X X X X

VB-QMS2015-800-8014 X X X X

VB-QMS2015-800-8015 X X X X

VB-QMS2015-800-8016 X X X X X X X X X X X X X X X

VB-QMS2015-800-9011 X X X


VB-QMS2015-801-7007 X X X X

VB-QMS2015-801-9012 X X X X

VB-QMS2015-802-7008 X X X X

VB-QMS2015-802-9013 X X X X

VB-QMS2015-802-9026 X X X X

VB-QMS2015-803-7009 X X X X

VB-QMS2015-803-9014 X X X X

VB-QMS2015-804-7010 X X X X X X X

VB-QMS2015-804-9015 X X X X X X X

VB-QMS2015-805-7011 X X X X X X

VB-QMS2015-805-9016 X X X X X X

VB-QMS2015-806-7012 X X X X X

VB-QMS2015-806-9017 X X X X X

VB-QMS2015-807-7013 X X X X

VB-QMS2015-807-9018 X X X X

VB-QMS2015-808-7014 X X X X X

VB-QMS2015-808-7023 X X X X X X X X X X

VB-QMS2015-808-9019 X X X X X

VB-QMS2015-809-7015 X X X X X

VB-QMS2015-809-9020 X X X X X


VB-QMS2015-830-7006 X X X X X X X

VB-QMS2015-830-9022 X X X X X X X


VB-QMS2015-840-7017 X X X

VB-QMS2015-840-9028 X X X

VB-QMS2015-841-7018 X X X

VB-QMS2015-841-9029 X X X




VB-QMS2015-860-7019 X X X

VB-QMS2015-860-7020 X X X

VB-QMS2015-860-9027 X X X







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VB-QMS2015-920-9032 X X

VB-QMS2015-930-9024 X X

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