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E-IOSA Workshop –
Mandatory September 2015
Dragos Munteanu
Assistant Director, Safety and Flight Operations, IATA
Enhanced IOSA IATA Operational Safety Audit Program
Presented by:
Safety and Flight Operations - IATA
7
Module 1: IOSA Program
Module 2: IOSA Audit Functionality
Module 3: E-IOSA Introduction
Module 4: E-IOSA Process
Module 5: E-IOSA Provisions
Module 6: Auditor Actions
Module 7: ISARP Interpretation
Module 8: Conformance Report (CR)
IOSA SMS Strategy
Workshop Agenda
8
Interactive
Feel free to ask questions
Survey
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We need your participation!
10
Global Safety audit program managed and controlled by
IATA
Audit standards include ICAO safety and security
provisions and industry best practices from ICAO
Annexes 1, 2, 6, 8, 17, 18 and 19
Available to all commercial passenger & cargo airlines,
regardless of IATA membership status
IOSA Program – Overview
11
Program development was initiated in 2001
After two years, IOSA was launched with first IOSA
Audit conducted in September 2003
Some Highlights Since Inception
Upgrade of Standards to include all cargo operations
and passenger flights without cabin crew
In 2010, upgrade of Standards to incorporate all
elements of SMS contained in the ICAO Framework for
SMS
Next Level Enhanced IOSA
IOSA Program – History
12
Applicability
“The ISARPs as published in this version of the ISM are
applicable only for the Audit of an operator that operates a
minimum of one (i.e. one or more) multi-engine, two-pilot
aircraft with a maximum certificated takeoff mass in excess
of 5,700 kg (12,566 lb) to conduct:
Passenger flights with or without cabin crew.
Cargo flights with or without the carriage of passengers
or supernumeraries.” (ISM, Edition 8)
IOSA Program – Overview
13
Improve worldwide airline safety levels
Reduce the number of audits in airline industry
IOSA Program – Purpose
14
14
North America
43
Latin America & the Caribbean
47
Europe
171
Africa & Middle East
60 Asia-Pacific
48
China & North Asia
27
Statistics - IOSA Registered Airlines Displayed online to public (www.iata.org/iosa), recognizes operators that meet IOSA standards
as of March 2015
16
IOSA Standards Manual (ISM) (Edition 8)
IOSA Program Manual (IPM) (Edition 6)
IATA Reference Manual (IRM) (Edition 5)
IOSA Audit Handbook for Airlines (Edition 3)
IOSA Audit Handbook (IAH) (Edition 5)
All manuals are controlled by IATA and the first four are
available at www.iata.org/iosa
Documentation System
17
IOSA Audit Handbook for Airlines (IAH-A)
Contains:
Procedures, guidance for audits
Audit techniques
Completion of the Conformance Report
Use of Auditor Actions
Used by operators for internal
assessment of the ISARPs
18
Cross-reference lists
Cross reference lists between ISARPs and ICAO
Annexes, Implementing Rules, FAA regulations
Available under www.iata.org/iosa
Accompanied by a user manual
20
The introduction in the ISM contains essential information
on audit functionality, under the following headings:
1 - Purpose
2 - Structure
3 - Sources for ISARPs
4 - Applicability of ISARPs
5 - Explanation of ISARPs
6 - Guidance Material
7 - Operational Audit
8 - Safety Management Systems (SMS)
IOSA Standards Manual (ISM)
21
Identified by a “shall”
Must be in conformity to
close the audit
ISARPs
Standards Recommended Practices
Identified by a “should”
Conformity
Recommended, but
optional
The “should” is always in
italic font
22
POLICY
PROGRAM
PROCESS
PROCEDURE “A specified method of
carrying out a process” How to Arm the
Slides
“A planned course of action
that is implemented in a
controlled manner”
Preparing for Takeoff
“An organised set of processes
directed toward a common
purpose, goal, or objective”
CSM
“The stated intentions and
direction of a company”
“ABC Airlines follows the highest
national and international
safety standards”
IOSA Elements – Example of a Cabin Safety Manual
23
As specified in the ISM Introduction, all fleets on the AOC must be audited
All active operations, functions structures etc., must be audited
This will ensure that the audit scope for the Operator and for the renewal IOSA audit are the same
Determining the Audit Scope
24
First Stage - Assessment of Documentation:
ISARP specifications are published and accurately represented
in a controlled document by the Operator
A controlled document is issued and maintained by specific
processes which control content, revision, publication,
distribution, availability and retention.
Email messages, screen prints, photographs or other informal
information sources which can be altered, are not controlled
documents, unless specified as a controlled means of
communication by the Operator
Primary IOSA Principle: A Two Stage Assessment
25
Second Stage - Assessment of Implementation:
The documented ISARP specifications are in regular use by
those responsible for implementation of specified systems,
programs, policies, processes, procedures, functions, activities,
etc.
Implementation of all documented functions is consistent and
monitored and evaluated, as necessary, for continued
effectiveness.
This ensures implementation is based on standard operating
procedures and not on undocumented or handed down practices,
for which standardization is not assured
Primary IOSA Principle: A Two Stage Assessment (cont’d)
26
There may be between 60 – 120 “N/A’s” in an IOSA
report
It is essential to confirm which ISARPs are applicable –
check the “Applicability” box at the beginning of each
ISM discipline
The Golden Rule: if the function, activity, structure,
process, procedure, etc., is active, it must be audited.
When in doubt - audit it, to ensure the audit is complete
Assessing ISARPs as Not Applicable (N/A)
27
See ISM Introduction 4, IAH for Airlines 3.1.4
When auditing against ISARPs, whole operational
system must be assessed
If an ISARP was audited in several locations, the overall
assessment is shown in CR
If an ISARP was audited several times, only the last
assessment is shown on CR
Systemic Applicability
29
Enhanced IOSA as response to industry’s feedback
Program change to focus on the implementation aspect of
Standards and ensure continuous conformity
Implementation in a transitioned approach by September
2015
Enhanced IOSA applicable to all renewal audits
Enhanced IOSA
Background
30
Enhanced IOSA
ICAO 38th Assembly
endorsed IOSA and its
elements under Enhanced
IOSA for its Global safety
benefits.
Priority
31
Enhanced IOSA
In June 2013, IATA Board of Governors mandated E-IOSA
for all IOSA Registered Airlines
IATA provides support for airlines in incorporating the
IOSA assessment process into internal QA programs
As of 1 September 2015, all IOSA Registered Airlines
must have fully incorporated Enhanced IOSA for their
renewal audits
Priority
32
Enhanced IOSA
Four Pillars
Enhanced IOSA will facilitate the incorporation of four
pillars in airline operations:
Auditing
Standardization
Reliability of
Airline’s Quality
Assurance
Functions
Continuous
Conformity with
IOSA Standards
Focus on
Implementation of
IOSA Standards
33
1. Continuous Conformity
The Operator will conduct internal audits against ISARPs
under their quality assurance program during the 24
month period between the two renewal audits
Shortly before the recurrent audit, the operator will
submit a Conformance Report (CR) to the AO, as a
record of internal assessments
The CR is a “live document” that is continually updated
to reflect the current status of conformity of the Operator
Enhanced IOSA Pillars
34
2. Focus on Implementation
Through the CR, Airline auditors will additionally confirm
implementation
Use of Auditor Actions will support the assessment of
implementation
Mandatory observations will be linked with specific
ISARPs
Enhanced IOSA Pillars
35
3. Reliability of Quality Assurance
Operator will strengthen its quality assurance through
continuous internal assessments using the ISARPs
AO will validate the CR as part of the assessment of the
operator’s QA program
Use of Auditor Actions will assist in checking
implementation and increase the reliability and
standardization of self-assessments
Enhanced IOSA Pillars
36
4. Auditing Standardization
Increased level of standardization of airline internal QA
auditing through use of:
Training for all airline internal auditors
Standardized auditing techniques amongst all operators,
including use of Auditor Actions
Enhanced IOSA Pillars
37
IOSA Procedures & Guidance for Airlines Manual
AO Procedures & Guidance Manual
Information sessions available online for airline auditors
Enhanced IOSA Working Tools
38
Benefits for Regulators
Standardized self-assessments cover ICAO safety and
security provisions from ICAO Annexes 1, 2, 6, 8, 17, 18
and 19 and industry best practices
Increased continuity of conformity with ISARPs
Transparent and reliable auditing procedures and
techniques
Improved focus on the assessment of implementation by
Audit Organizations
Enhanced IOSA
39
Enhanced IOSA - Implementation Timelines
2014 September 2015
Implementation
Publish ISM
Edition 7 with
upgraded SMS and
QA Standards
Develop and
provide Airline
Internal Audit
Procedures
Online
Information
Sessions
2013
Support Airlines
(Partnership for
Quality)
Final Program
Modifications
Publish ISM
Edition 8 with
upgraded SMS and
QA Standards
Update
Online
Information
Sessions
Conduct Enhanced
IOSA Workshops for
Airlines and
Regulators
40
E-IOSA ISARPs are Recommended Practices until
September 2015
Before then, E-IOSA has no risk to the airlines
Undergoing E-IOSA before September 2015 can only be
beneficial to incorporating ISARPs in internal QA
Enhanced IOSA – Voluntary Audits
41
Internal assessment against ISARPs
Training and qualification program for internal Auditors
Revision of Mandatory Observations
Auditor Actions
Improvement of Q5 data capabilities
Enhanced IOSA Major Changes Recap
43
Enhanced IOSA Process
Registration
Renewal
Last
Renewal
Audit
T-150
Days Audit
Date
Submission of
CR 14 days
before Audit
Internal Assessments
in 24 month period
Internal Assessments
in 24 month period
44
AO reviews CR prior to Audit
During the Audit, IOSA Auditors will assess the CR
contents using selection of ISARPs
IOSA Auditors will try to understand, how the operator
assessed the ISARPs
Audit Organization’s Responsibilities
45
Audit Methodology for IOSA Audits by AOs will not
change
Mandatory observations will be completed as usual
AO makes final assessment of ISARPs under IOSA
Audit
If AO assesses ISARP as nonconformity, the
conventional corrective action process follows (close
findings not later than 1 month prior to expiry date)
Audit Organization’s Responsibilities
46
Train Internal Auditors to audit against ISARPs
Internally assess all ISARPs at least once in registration
period (24 months)
Obtain signed declaration of respective Senior Manager
Produce and Submit Conformance Report to AO 2
weeks prior to IOSA Renewal Audits
Make internal auditors available during IOSA Audit
Airline’s Role Under E-IOSA
47
ISM Applicability for Internal Assessments
Registration
Expiry
T-150
Days Audit
Date
Submission of
CR 14 days before Audit
Latest ISM Edition
does not have to be
incorporated
5 months
Registration
Expiry
Current ISM Edition to be
used
Will involve 2-3 editions in
24 months
19 months
48
Published on www.iata.org/iosa
Outlines all relevant procedures and guidance for airlines
to undergo E-IOSA
5 Sections
IOSA Audit Handbook for Airlines
49
1. IOSA Overview
2. Internal Audit Program Management
3. Audit Methodology
4. Conformance Report
5. Audit Procedures
IOSA Audit Handbook for Airlines
50
1. IOSA Overview
ISM, ISARPs (Conditional Phrases, PCO, Notes and
Symbols, etc.),
Documented and Implemented,
Outsourced Functions, Repeated ISARPs, Upgrades to
Standards, etc.
IOSA Audit Handbook for Airlines
51
2. Internal Audit Program Management
QA Program (Program Requirements, IOSA Registration
Period, Alignment of ISARPs with Regulations),
Auditors (Basic principles, selection, training and
qualification, record of internal auditors, etc.)
IOSA Audit Handbook for Airlines
52
3. Audit Methodology
Assessing Conformance documented, implemented,
systemic applicability,
Conformance and Evidence evidence collection,
examining documents,
interviewing personnel,
auditor actions, auditing
ORG, auditing repeated ISARPs,
auditing outsourced functions, recording of nonconformities
IOSA Audit Handbook for Airlines
53
4. Conformance Report
Description of the CR,
CR template,
options for production of CR,
description of relevant ISARPs,
CR completion, submission deadline, contradictions in
assessments
IOSA Audit Handbook for Airlines
54
5. Audit Procedures
General procedures application of IOSA procedures, interpretation of ISARPs,
assessing documentation and implementation, sampling,
identifying N/As, systemic applicability, etc.
specific procedures and options used in the IOSA
process AAs, ISARPs with PCO,
repeated ORG ISARPs, SMS ISARPs, interlinked ISARPS, etc.,
procedures for the submission of the CR submission deadline,
CR changes after submission
IOSA Audit Handbook for Airlines
55
Provides opportunity to identify weaknesses in
organizational management systems
Under E-IOSA, airlines required to audit against all ORG
provisions
Auditing ORG is one of challenging tasks for airlines
Assessing Organization and Management
56
Assessment of outsourced functions different than the
procedure used by the AOs
Airlines must assess outsourced functions and their
conformity with ISARPs (auditing recommended)
The results of the assessments must be available as
proof for AOs
Assessing Outsourced Functions
58
Quality Assurance ISARPs
ORG 3.4.1 [SMS] ► Quality Assurance Program
ORG 3.4.2 Appointed Manager
ORG 3.4.3► Process for Addressing Findings
ORG 3.4.4 [SMS] ► Management Review of Significant Issues
ORG 3.4.5 [SMS] Means for Disseminating Information
ORG 3.4.6 A/B Auditing ISARPs
ORG 3.4.7A/B Production of Conformance Report (CR)
ORG 3.4.8A/B CR Specifications
ORG 3.4.10 ► Auditing Planning Process and Resources
Quality Assurance Provisions
59
Quality Assurance Provisions
Quality Assurance ISARPs
ORG 3.4.11 Audit Plan Specifications (scope /objectives)
ORG 3.4.12 Auditor Qualification and Independence
ORG 3.4.13 A/B Auditor Qualification for Auditing ISARPs
ORG 3.4.14 A/B QA Electronic Database
ORG 3.5.1 ► Measurable Specifications in the Contracts or
Agreements with External Service Providers
ORG 3.5.2 ► Monitor External Service Providers
ORG 3.5.3 ► Auditing External Service Providers
ORG 3.5.4 Monitor Wet Lease Operation
60
E-IOSA Provisions
ORG 3.4.6A If the Operator is currently on the IOSA Registry, the
Operator should ensure the quality assurance program as specified in
ORG 3.4.1 provides for the auditing of the IOSA Standards and
Recommended Practices (ISARPs) a minimum of once during the
IOSA registration period. For internal audits of the ISARPs, the
Operator should have processes that ensure:
(i) The effective edition of the IOSA Standards Manual (ISM) is
utilized;
(ii) Auditor Actions are accomplished by auditors. (GM)
Note: If a new edition of the ISM becomes effective during the first 19 months of the
Operator's 24-month IOSA registration period, the Operator should take into account all
changes that might require additional auditing (e.g. new or significantly revised ISARPs).
Note: Effective 1 September 2015, this recommended practice will be upgraded to a
standard (see ORG 3.4.6B).
61
E-IOSA Provisions
ORG 3.4.6B If the Operator is currently on the IOSA Registry, the Operator
shall ensure the quality assurance program as specified in ORG 3.4.1
provides for the auditing of the IOSA Standards and Recommended Practices
(ISARPs) a minimum of once during the IOSA registration period. For
internal audits of the ISARPs, the Operator should have processes that
ensure:
(i) The effective edition of the IOSA Standards Manual (ISM) is utilized;
(ii) Auditor Actions are accomplished by auditors. (GM)
Note: If a new edition of the ISM becomes effective during the first 19 months of the Operator's
24-month IOSA registration period, the Operator should take into account all changes that might
require additional auditing (e.g. new or significantly revised ISARPs).
62
E-IOSA Provisions
ORG 3.4.7A If the Operator is currently on the IOSA Registry, the
Operator should have a process for the production of a Conformance
Report (CR) that is certified by the Accountable Executive (or
designated senior management official) as containing accurate
information related to the audit of all ISARPs in accordance with ORG
3.4.6A. The CR should include the following:
i) Completed and signed Declaration of Internal Assessment Completion;
ii) Record of Internal Auditors;
iii) Operational Profile;
iv) List of Document References. (GM)
Note: The IOSA Operator should submit the completed CR and any accompanying documents to the
Audit Organization (AO) no less than 14 days prior to the start date of the registration renewal audit.
Changes to the CR that occur after submission to the AO do not require a re-submission of the CR.
Note: Effective 1 September 2015, this recommended practice will be upgraded to a standard (see
ORG 3.4.7B).
63
ORG 3.4.7B If the Operator is currently on the IOSA Registry, the
Operator shall have a process for the production of a Conformance
Report (CR) that is certified by the Accountable Executive (or
designated senior management official) as containing accurate
information related to the audit of all ISARPs in accordance with ORG
3.4.6A. The CR should include the following:
i) Completed and signed Declaration of Internal Assessment Completion;
ii) Record of Internal Auditors;
iii) Operational Profile;
iv) List of Document References. (GM)
Note: The IOSA Operator should submit the completed CR and any accompanying documents to the
Audit Organization (AO) no less than 14 days prior to the start date of the registration renewal audit.
Changes to the CR that occur after submission to the AO do not require a re-submission of the CR.
E-IOSA Provisions
64
E-IOSA Provisions
ORG 3.4.8A If the Operator is currently on the IOSA Registry, the Operator should
ensure the Conformance Report produced in accordance with ORG 3.4.7A also contains
information that is specific to the audit of each individual IOSA standard and
recommended practice, to include:
i) The alpha-numeric identifier;
ii) Appropriate documentation reference(s) (from the Operator’s documentation
system);
iii) Auditor name(s);
iv) Audit date(s);
v) The list of Auditor Actions accomplished by the auditor(s) to assess
implementation;
vi) If applicable, a description of non-conformance(s) and:
a) The root cause(s) of non-conformance(s);
b) The corrective action(s) implemented to address non-conformance(s).
vii) If applicable, a description of non-applicability (N/A);
viii) The current status of conformance (documented and implemented). (GM)
Notes ……
65
E-IOSA Provisions ORG 3.4.8B If the Operator is currently on the IOSA Registry, the Operator shall ensure the
Conformance Report produced in accordance with ORG 3.4.7A also contains information that
is specific to the audit of each individual IOSA standard and recommended practice, to
include:
i) The alpha-numeric identifier;
ii) Appropriate documentation reference(s) (from the Operator’s documentation system);
iii) Auditor name(s);
iv) Audit date(s);
v) The list of Auditor Actions accomplished by the auditor(s) to assess implementation;
vi) If applicable, a description of non-conformance(s) and:
a) The root cause(s) of non-conformance(s);
b) The corrective action(s) implemented to address non-conformance(s).
vii) If applicable, a description of non-applicability (N/A);
viii) The current status of conformance (documented and implemented). (GM)
Notes ……
66
ORG 3.4.13A The Operator should have a training and qualification
program for auditors that conduct auditing and evaluation under the
quality assurance program as specified in ORG 3.4.1.
Such program should ensure auditors:
(i) Have the knowledge, skills and work experience needed to effectively assess
areas of the management system and operations that will be audited;
(ii) Maintain an appropriate level of current audit experience;
(iii) Complete initial and continuing auditor training that provides the knowledge and
understanding necessary to effectively conduct audits against:
(a) Applicable regulations and standards;
(b) If the Operator is currently on the IOSA Registry, the ISARPs.
(iv) Are evaluated on a periodic basis. (GM)
Note: Effective 1 September 2015, this recommended practice will be upgraded
to a standard (see ORG 3.4.13B).
E-IOSA Provisions
67
E-IOSA Provisions ORG 3.4.13B Effective 1 September 2015, the Operator shall have a
training and qualification program for auditors that conduct auditing and
evaluation under the quality assurance program as specified in ORG 3.4.1.
Such program should ensure auditors:
(i) Have the knowledge, skills and work experience needed to effectively assess areas of
the management system and operations that will be audited;
(ii) Maintain an appropriate level of current audit experience;
(iii) Complete initial and continuing auditor training that provides the knowledge and
understanding necessary to effectively conduct audits against:
(a) Applicable regulations and standards;
(b) If the Operator is currently on the IOSA Registry, the ISARPs.
(iv) Are evaluated on a periodic basis. (GM)
68
ORG 3.4.14A If the Operator is currently on the IOSA Registry, the
Operator should have an electronic database to ensure effective
management of data derived from the quality assurance program. Such
electronic database should contain all information specified in ORG
3.4.8A. (GM)
E-IOSA Provisions
Note: A fully completed IATA Conformance Report Template may be considered
as a database equivalent for the purpose of conforming to this recommended
practice.
Note: Effective 1 September 2015, this recommended practice will be upgraded to
a standard (see ORG 3.4.14B)..
69
E-IOSA Provisions
ORG 3.4.14B Effective 1 September 2015, if the Operator is currently on
the IOSA Registry, the Operator shall have an electronic database to
ensure effective management of data derived from the quality assurance
program. Such electronic database should contain all information specified
in ORG 3.4.8A. (GM)
Note: A fully completed IATA Conformance Report Template may be considered
as a database equivalent for the purpose of conforming to this standard.
71
Benefits
Record of the actions taken by auditors to assess
implementation
Standardize assessments of implementation across
IOSA
Provide transparency and traceability to the audit
process
Auditor Actions – Background and Benefits
72
AAs are effectively milestones in conventional IOSA audit path
The first AA represents confirmation that the auditor has identified
the structure, system, policy, program, manual, process, procedure,
etc., and associated controlled documentation
The second AA is confirmation that the responsible official has been
identified and has described how the ISARP specification is
implemented
The following key AA or group of AAs are confirmation of physical
implementation of the ISARP specification
Occasionally, the last AA, “Other Actions”, will be used to describe
specific action(s) needed for a particular ISARP
Using Auditor Actions
74
CAB 3.4.10 If the Operator conducts passenger flights with cabin
crew, the Operator shall have cabin crew procedures that ensure
an announcement is made to passengers for matters related to
safety, including turbulence, normal, abnormal and emergency
situations.
IOSA Provisions
75
CAB 3.4.10 If the Operator conducts passenger flights with cabin
crew, the Operator shall have cabin crew procedures that ensure
an announcement is made to passengers for matters related to
safety, including turbulence, normal, abnormal and emergency
situations.
IOSA Provisions
77
Record of internal assessment activities
Will remain confidential between the operator and the
AO
Will not be made available to any third party
Must be submitted in English
Conformance Report
78
Conformance Report Template
Conformance Report
(for Enhanced IOSA Audit)
Version 23, August 2013
(Refer to ISM Ed.7 and TR to ISM Ed.7, Effective Sep 2013)
Template in MS Excel
Available on iata.org/iosa
Includes all elements to
conform with ORG 3.4.7,
3.4.8, 3.4.14
79
Supports airline assessing ISARPs
Supports AO in reviewing CR
Provides overview
over operators profile
Operational Profile
Type of Operation
Yes (select from
dropdown)
No (select from
dropdown)
International Flights
Domestic Flights
Passenger Flights with Cabin Crew
Passenger Flights without Cabin Crew
All Cargo Operations
Shared Responsibility Dispatch
Revenue Cargo
Non-revenue Cargo
Transportation of Dangerous Goods
Fleets Audited
Manufacturer Type (e.g. A330) Variant (e.g. -300)
Configuration
(select from dropdown) Total amount
Operational ProfilePlease enter the appropriate information into the fields or choose from the drop down menu.
Additional Comments (optional)
80
List of Document References already required by most
of the AOs
List is almost identical to Information Sources in IOSA
Audit Report (IAR)
Facilitates onsite portion of AO through accelerated
document reference capturing
List of Document References in CR
81
Must be signed by CEO or other senior representative
Must be submitted with all other documents and CR
Declaration Form
82
Needed to get overview over resources applied to
assess ISARPs
No further processing of auditor record
Auditor Record
83
CR can be produced and maintained in 3 ways:
Conformance Report
Using IATA CR Template Using Other Electronic
Database
IATA only CR Template
IATA CR Template including
references for ORG 3.4.8 A/B iii),
iv), v), vi)
CR maintained in other database
and is provided as an extract to
the AO
84
If CR is maintained in other database than the IATA CR
Template:
Contents must be as required in ORG 3.4.8
Documents as per ORG 3.4.7 must be submitted to AO
Conformance Report in other Database
85
Auditor Actions in CR Template
GRH 3.3.2 Auditor Actions (action steps to establish specifications are documented and implemented)
Identified/Assessed load control process(es) for weight/balance calculations.
Interviewed responsible manager(s) in load control operations
Examined examples of data used in the weight/balance calculation process.
Observed load control operations (focus: data used in weight/balance calculation).
Interviewed load control personnel that perform weight/balance calculations
Other Action (Specify)
GRH 3.3.2 The Operator shall have a process to ensure weight and balance
calculations:
i. Are based on current aircraft weight and balance data;
ii. Take into account limitations of the manufacturer and Operator. (GM)
1
2
3
4
5
6
86
How to use AAs in IATA CR Template
Auditor Actions in CR Template
Section ISARP ISM Ed.7 including TR 2013-01 TEXT
(Reference Only) AA1 AA2 AA3 AA4 AA5 AA6 AA7 AA8 AA9 AA10 AA11 AA12 AA13 AA14 AA15
AA Other Action
ORG 1.1.1
ORG 1.1.1 The Operator shall have a management system that has continuity throughout the organization and ensures control of operations and management of safety and security outcomes. (GM) >
GRH 3.3.2
GRH 3.3.2 The Operator shall have a process to ensure weight and balance calculations: i) Are based on current aircraft weight and balance data; ii) Take into account limitations of the manufacturer and Operator. (GM)
87
Examples in CR Template show level of detail
Should be consulted before completing the CR
CRTemplate – Completion Examples
88
Full compliance 2016
The only remaining “should”- CAB performance
indicators / targets
ORG SMS ISARPS are applicable throughout the
“organization” – so to all Disciplines
IOSA SMS Strategy