risk assessment: identifying your safety risks standards manual (ism) (edition 8) iosa program...

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E-IOSA Workshop –

Mandatory September 2015

Dragos Munteanu

Assistant Director, Safety and Flight Operations, IATA

. Refreshment Break

Sponsored by:

Enhanced IOSA IATA Operational Safety Audit Program

Presented by:

Safety and Flight Operations - IATA

6

Facilitator

Dragos Munteanu

Assistant Director Safety and Flight Operations, Europe

7

Module 1: IOSA Program

Module 2: IOSA Audit Functionality

Module 3: E-IOSA Introduction

Module 4: E-IOSA Process

Module 5: E-IOSA Provisions

Module 6: Auditor Actions

Module 7: ISARP Interpretation

Module 8: Conformance Report (CR)

IOSA SMS Strategy

Workshop Agenda

8

Interactive

Feel free to ask questions

Survey

Please complete the survey

We need your participation!

9

Module 1 – IOSA Program

10

Global Safety audit program managed and controlled by

IATA

Audit standards include ICAO safety and security

provisions and industry best practices from ICAO

Annexes 1, 2, 6, 8, 17, 18 and 19

Available to all commercial passenger & cargo airlines,

regardless of IATA membership status

IOSA Program – Overview

11

Program development was initiated in 2001

After two years, IOSA was launched with first IOSA

Audit conducted in September 2003

Some Highlights Since Inception

Upgrade of Standards to include all cargo operations

and passenger flights without cabin crew

In 2010, upgrade of Standards to incorporate all

elements of SMS contained in the ICAO Framework for

SMS

Next Level Enhanced IOSA

IOSA Program – History

12

Applicability

“The ISARPs as published in this version of the ISM are

applicable only for the Audit of an operator that operates a

minimum of one (i.e. one or more) multi-engine, two-pilot

aircraft with a maximum certificated takeoff mass in excess

of 5,700 kg (12,566 lb) to conduct:

Passenger flights with or without cabin crew.

Cargo flights with or without the carriage of passengers

or supernumeraries.” (ISM, Edition 8)

IOSA Program – Overview

13

Improve worldwide airline safety levels

Reduce the number of audits in airline industry

IOSA Program – Purpose

14

14

North America

43

Latin America & the Caribbean

47

Europe

171

Africa & Middle East

60 Asia-Pacific

48

China & North Asia

27

Statistics - IOSA Registered Airlines Displayed online to public (www.iata.org/iosa), recognizes operators that meet IOSA standards

as of March 2015

http://www.iata.org/iosa

15

Accident Statistics – IOSA vs. Non-IOSA

16

IOSA Standards Manual (ISM) (Edition 8)

IOSA Program Manual (IPM) (Edition 6)

IATA Reference Manual (IRM) (Edition 5)

IOSA Audit Handbook for Airlines (Edition 3)

IOSA Audit Handbook (IAH) (Edition 5)

All manuals are controlled by IATA and the first four are

available at www.iata.org/iosa

Documentation System


17

IOSA Audit Handbook for Airlines (IAH-A)

Contains:

Procedures, guidance for audits

Audit techniques

Completion of the Conformance Report

Use of Auditor Actions

Used by operators for internal

assessment of the ISARPs

18

Cross-reference lists

Cross reference lists between ISARPs and ICAO

Annexes, Implementing Rules, FAA regulations

Available under www.iata.org/iosa

Accompanied by a user manual


19

Module 2 – IOSA Audit Functionality

20

The introduction in the ISM contains essential information

on audit functionality, under the following headings:

1 - Purpose

2 - Structure

3 - Sources for ISARPs

4 - Applicability of ISARPs

5 - Explanation of ISARPs

6 - Guidance Material

7 - Operational Audit

8 - Safety Management Systems (SMS)

IOSA Standards Manual (ISM)

21

Identified by a “shall”

Must be in conformity to

close the audit

ISARPs

Standards Recommended Practices

Identified by a “should”

Conformity

Recommended, but

optional

The “should” is always in

italic font

22

POLICY

PROGRAM

PROCESS

PROCEDURE “A specified method of

carrying out a process” How to Arm the

Slides

“A planned course of action

that is implemented in a

controlled manner”

Preparing for Takeoff

“An organised set of processes

directed toward a common

purpose, goal, or objective”

CSM

“The stated intentions and

direction of a company”

“ABC Airlines follows the highest

national and international

safety standards”

IOSA Elements – Example of a Cabin Safety Manual

23

As specified in the ISM Introduction, all fleets on the AOC must be audited

All active operations, functions structures etc., must be audited

This will ensure that the audit scope for the Operator and for the renewal IOSA audit are the same

Determining the Audit Scope

24

First Stage - Assessment of Documentation:

ISARP specifications are published and accurately represented

in a controlled document by the Operator

A controlled document is issued and maintained by specific

processes which control content, revision, publication,

distribution, availability and retention.

Email messages, screen prints, photographs or other informal

information sources which can be altered, are not controlled

documents, unless specified as a controlled means of

communication by the Operator

Primary IOSA Principle: A Two Stage Assessment

25

Second Stage - Assessment of Implementation:

The documented ISARP specifications are in regular use by

those responsible for implementation of specified systems,

programs, policies, processes, procedures, functions, activities,

etc.

Implementation of all documented functions is consistent and

monitored and evaluated, as necessary, for continued

effectiveness.

This ensures implementation is based on standard operating

procedures and not on undocumented or handed down practices,

for which standardization is not assured

Primary IOSA Principle: A Two Stage Assessment (cont’d)

26

There may be between 60 – 120 “N/A’s” in an IOSA

report

It is essential to confirm which ISARPs are applicable –

check the “Applicability” box at the beginning of each

ISM discipline

The Golden Rule: if the function, activity, structure,

process, procedure, etc., is active, it must be audited.

When in doubt - audit it, to ensure the audit is complete

Assessing ISARPs as Not Applicable (N/A)

27

See ISM Introduction 4, IAH for Airlines 3.1.4

When auditing against ISARPs, whole operational

system must be assessed

If an ISARP was audited in several locations, the overall

assessment is shown in CR

If an ISARP was audited several times, only the last

assessment is shown on CR

Systemic Applicability

28

Module 3 – Enhanced IOSA Introduction

29

Enhanced IOSA as response to industry’s feedback

Program change to focus on the implementation aspect of

Standards and ensure continuous conformity

Implementation in a transitioned approach by September

2015

Enhanced IOSA applicable to all renewal audits

Enhanced IOSA

Background

30

Enhanced IOSA

ICAO 38th Assembly

endorsed IOSA and its

elements under Enhanced

IOSA for its Global safety

benefits.

Priority

31

Enhanced IOSA

In June 2013, IATA Board of Governors mandated E-IOSA

for all IOSA Registered Airlines

IATA provides support for airlines in incorporating the

IOSA assessment process into internal QA programs

As of 1 September 2015, all IOSA Registered Airlines

must have fully incorporated Enhanced IOSA for their

renewal audits

Priority

32

Enhanced IOSA

Four Pillars

Enhanced IOSA will facilitate the incorporation of four

pillars in airline operations:

Auditing

Standardization

Reliability of

Airline’s Quality

Assurance

Functions

Continuous

Conformity with

IOSA Standards

Focus on

Implementation of

IOSA Standards

33

1. Continuous Conformity

The Operator will conduct internal audits against ISARPs

under their quality assurance program during the 24

month period between the two renewal audits

Shortly before the recurrent audit, the operator will

submit a Conformance Report (CR) to the AO, as a

record of internal assessments

The CR is a “live document” that is continually updated

to reflect the current status of conformity of the Operator

Enhanced IOSA Pillars

34

2. Focus on Implementation

Through the CR, Airline auditors will additionally confirm

implementation

Use of Auditor Actions will support the assessment of

implementation

Mandatory observations will be linked with specific

ISARPs


35

3. Reliability of Quality Assurance

Operator will strengthen its quality assurance through

continuous internal assessments using the ISARPs

AO will validate the CR as part of the assessment of the

operator’s QA program

Use of Auditor Actions will assist in checking

implementation and increase the reliability and

standardization of self-assessments


36

4. Auditing Standardization

Increased level of standardization of airline internal QA

auditing through use of:

Training for all airline internal auditors

Standardized auditing techniques amongst all operators,

including use of Auditor Actions


37

IOSA Procedures & Guidance for Airlines Manual

AO Procedures & Guidance Manual

Information sessions available online for airline auditors

Enhanced IOSA Working Tools

38

Benefits for Regulators

Standardized self-assessments cover ICAO safety and

security provisions from ICAO Annexes 1, 2, 6, 8, 17, 18

and 19 and industry best practices

Increased continuity of conformity with ISARPs

Transparent and reliable auditing procedures and

techniques

Improved focus on the assessment of implementation by

Audit Organizations

Enhanced IOSA

39

Enhanced IOSA - Implementation Timelines

2014 September 2015

Implementation

Publish ISM

Edition 7 with

upgraded SMS and

QA Standards

Develop and

provide Airline

Internal Audit

Procedures

Online

Information

Sessions

2013

Support Airlines

(Partnership for

Quality)

Final Program

Modifications

Publish ISM

Edition 8 with

upgraded SMS and

QA Standards

Update

Online

Information

Sessions

Conduct Enhanced

IOSA Workshops for

Airlines and

Regulators

40

E-IOSA ISARPs are Recommended Practices until

September 2015

Before then, E-IOSA has no risk to the airlines

Undergoing E-IOSA before September 2015 can only be

beneficial to incorporating ISARPs in internal QA

Enhanced IOSA – Voluntary Audits

41

Internal assessment against ISARPs

Training and qualification program for internal Auditors

Revision of Mandatory Observations

Auditor Actions

Improvement of Q5 data capabilities

Enhanced IOSA Major Changes Recap

42

Module 4 – Enhanced IOSA Process

43

Enhanced IOSA Process

Registration

Renewal

Last

Renewal

Audit

T-150

Days Audit

Date

Submission of

CR 14 days

before Audit

Internal Assessments

in 24 month period

Internal Assessments

in 24 month period

44

AO reviews CR prior to Audit

During the Audit, IOSA Auditors will assess the CR

contents using selection of ISARPs

IOSA Auditors will try to understand, how the operator

assessed the ISARPs

Audit Organization’s Responsibilities

45

Audit Methodology for IOSA Audits by AOs will not

change

Mandatory observations will be completed as usual

AO makes final assessment of ISARPs under IOSA

Audit

If AO assesses ISARP as nonconformity, the

conventional corrective action process follows (close

findings not later than 1 month prior to expiry date)

Audit Organization’s Responsibilities

46

Train Internal Auditors to audit against ISARPs

Internally assess all ISARPs at least once in registration

period (24 months)

Obtain signed declaration of respective Senior Manager

Produce and Submit Conformance Report to AO 2

weeks prior to IOSA Renewal Audits

Make internal auditors available during IOSA Audit

Airline’s Role Under E-IOSA

47

ISM Applicability for Internal Assessments

Registration

Expiry

T-150

Days Audit

Date

Submission of

CR 14 days before Audit

Latest ISM Edition

does not have to be

incorporated

5 months

Registration

Expiry

Current ISM Edition to be

used

Will involve 2-3 editions in

24 months

19 months

48

Published on www.iata.org/iosa

Outlines all relevant procedures and guidance for airlines

to undergo E-IOSA

5 Sections

IOSA Audit Handbook for Airlines


49

1. IOSA Overview

2. Internal Audit Program Management

3. Audit Methodology

4. Conformance Report

5. Audit Procedures


50

1. IOSA Overview

ISM, ISARPs (Conditional Phrases, PCO, Notes and

Symbols, etc.),

Documented and Implemented,

Outsourced Functions, Repeated ISARPs, Upgrades to

Standards, etc.


51

2. Internal Audit Program Management

QA Program (Program Requirements, IOSA Registration

Period, Alignment of ISARPs with Regulations),

Auditors (Basic principles, selection, training and

qualification, record of internal auditors, etc.)


52

3. Audit Methodology

Assessing Conformance documented, implemented,

systemic applicability,

Conformance and Evidence evidence collection,

examining documents,

interviewing personnel,

auditor actions, auditing

ORG, auditing repeated ISARPs,

auditing outsourced functions, recording of nonconformities


53

4. Conformance Report

Description of the CR,

CR template,

options for production of CR,

description of relevant ISARPs,

CR completion, submission deadline, contradictions in

assessments


54

5. Audit Procedures

General procedures application of IOSA procedures, interpretation of ISARPs,

assessing documentation and implementation, sampling,

identifying N/As, systemic applicability, etc.

specific procedures and options used in the IOSA

process AAs, ISARPs with PCO,

repeated ORG ISARPs, SMS ISARPs, interlinked ISARPS, etc.,

procedures for the submission of the CR submission deadline,

CR changes after submission


55

Provides opportunity to identify weaknesses in

organizational management systems

Under E-IOSA, airlines required to audit against all ORG

provisions

Auditing ORG is one of challenging tasks for airlines

Assessing Organization and Management

56

Assessment of outsourced functions different than the

procedure used by the AOs

Airlines must assess outsourced functions and their

conformity with ISARPs (auditing recommended)

The results of the assessments must be available as

proof for AOs

Assessing Outsourced Functions

57

Module 5 – E-IOSA Provisions

58

Quality Assurance ISARPs

ORG 3.4.1 [SMS] ► Quality Assurance Program

ORG 3.4.2 Appointed Manager

ORG 3.4.3► Process for Addressing Findings

ORG 3.4.4 [SMS] ► Management Review of Significant Issues

ORG 3.4.5 [SMS] Means for Disseminating Information

ORG 3.4.6 A/B Auditing ISARPs

ORG 3.4.7A/B Production of Conformance Report (CR)

ORG 3.4.8A/B CR Specifications

ORG 3.4.10 ► Auditing Planning Process and Resources

Quality Assurance Provisions

59

Quality Assurance Provisions

Quality Assurance ISARPs

ORG 3.4.11 Audit Plan Specifications (scope /objectives)

ORG 3.4.12 Auditor Qualification and Independence

ORG 3.4.13 A/B Auditor Qualification for Auditing ISARPs

ORG 3.4.14 A/B QA Electronic Database

ORG 3.5.1 ► Measurable Specifications in the Contracts or

Agreements with External Service Providers

ORG 3.5.2 ► Monitor External Service Providers

ORG 3.5.3 ► Auditing External Service Providers

ORG 3.5.4 Monitor Wet Lease Operation

60

E-IOSA Provisions

ORG 3.4.6A If the Operator is currently on the IOSA Registry, the

Operator should ensure the quality assurance program as specified in

ORG 3.4.1 provides for the auditing of the IOSA Standards and

Recommended Practices (ISARPs) a minimum of once during the

IOSA registration period. For internal audits of the ISARPs, the

Operator should have processes that ensure:

(i) The effective edition of the IOSA Standards Manual (ISM) is

utilized;

(ii) Auditor Actions are accomplished by auditors. (GM)

Note: If a new edition of the ISM becomes effective during the first 19 months of the

Operator's 24-month IOSA registration period, the Operator should take into account all

changes that might require additional auditing (e.g. new or significantly revised ISARPs).

Note: Effective 1 September 2015, this recommended practice will be upgraded to a

standard (see ORG 3.4.6B).

61

E-IOSA Provisions

ORG 3.4.6B If the Operator is currently on the IOSA Registry, the Operator

shall ensure the quality assurance program as specified in ORG 3.4.1

provides for the auditing of the IOSA Standards and Recommended Practices

(ISARPs) a minimum of once during the IOSA registration period. For

internal audits of the ISARPs, the Operator should have processes that

ensure:

(i) The effective edition of the IOSA Standards Manual (ISM) is utilized;

(ii) Auditor Actions are accomplished by auditors. (GM)

Note: If a new edition of the ISM becomes effective during the first 19 months of the Operator's

24-month IOSA registration period, the Operator should take into account all changes that might

require additional auditing (e.g. new or significantly revised ISARPs).

62

E-IOSA Provisions


Operator should have a process for the production of a Conformance

Report (CR) that is certified by the Accountable Executive (or

designated senior management official) as containing accurate

information related to the audit of all ISARPs in accordance with ORG

3.4.6A. The CR should include the following:

i) Completed and signed Declaration of Internal Assessment Completion;

ii) Record of Internal Auditors;

iii) Operational Profile;

iv) List of Document References. (GM)

Note: The IOSA Operator should submit the completed CR and any accompanying documents to the

Audit Organization (AO) no less than 14 days prior to the start date of the registration renewal audit.

Changes to the CR that occur after submission to the AO do not require a re-submission of the CR.

Note: Effective 1 September 2015, this recommended practice will be upgraded to a standard (see

ORG 3.4.7B).

63

ORG 3.4.7B If the Operator is currently on the IOSA Registry, the

Operator shall have a process for the production of a Conformance

Report (CR) that is certified by the Accountable Executive (or

designated senior management official) as containing accurate

information related to the audit of all ISARPs in accordance with ORG

3.4.6A. The CR should include the following:

i) Completed and signed Declaration of Internal Assessment Completion;

ii) Record of Internal Auditors;

iii) Operational Profile;

iv) List of Document References. (GM)

Note: The IOSA Operator should submit the completed CR and any accompanying documents to the

Audit Organization (AO) no less than 14 days prior to the start date of the registration renewal audit.

Changes to the CR that occur after submission to the AO do not require a re-submission of the CR.

E-IOSA Provisions

64

E-IOSA Provisions

ORG 3.4.8A If the Operator is currently on the IOSA Registry, the Operator should

ensure the Conformance Report produced in accordance with ORG 3.4.7A also contains

information that is specific to the audit of each individual IOSA standard and

recommended practice, to include:

i) The alpha-numeric identifier;

ii) Appropriate documentation reference(s) (from the Operator’s documentation

system);

iii) Auditor name(s);

iv) Audit date(s);

v) The list of Auditor Actions accomplished by the auditor(s) to assess

implementation;

vi) If applicable, a description of non-conformance(s) and:

a) The root cause(s) of non-conformance(s);

b) The corrective action(s) implemented to address non-conformance(s).

vii) If applicable, a description of non-applicability (N/A);

viii) The current status of conformance (documented and implemented). (GM)

Notes ……

65

E-IOSA Provisions ORG 3.4.8B If the Operator is currently on the IOSA Registry, the Operator shall ensure the

Conformance Report produced in accordance with ORG 3.4.7A also contains information that

is specific to the audit of each individual IOSA standard and recommended practice, to

include:

i) The alpha-numeric identifier;

ii) Appropriate documentation reference(s) (from the Operator’s documentation system);

iii) Auditor name(s);

iv) Audit date(s);

v) The list of Auditor Actions accomplished by the auditor(s) to assess implementation;

vi) If applicable, a description of non-conformance(s) and:

a) The root cause(s) of non-conformance(s);

b) The corrective action(s) implemented to address non-conformance(s).

vii) If applicable, a description of non-applicability (N/A);

viii) The current status of conformance (documented and implemented). (GM)

Notes ……

66

ORG 3.4.13A The Operator should have a training and qualification

program for auditors that conduct auditing and evaluation under the

quality assurance program as specified in ORG 3.4.1.

Such program should ensure auditors:

(i) Have the knowledge, skills and work experience needed to effectively assess

areas of the management system and operations that will be audited;

(ii) Maintain an appropriate level of current audit experience;

(iii) Complete initial and continuing auditor training that provides the knowledge and

understanding necessary to effectively conduct audits against:

(a) Applicable regulations and standards;

(b) If the Operator is currently on the IOSA Registry, the ISARPs.

(iv) Are evaluated on a periodic basis. (GM)

Note: Effective 1 September 2015, this recommended practice will be upgraded

to a standard (see ORG 3.4.13B).

E-IOSA Provisions

67

E-IOSA Provisions ORG 3.4.13B Effective 1 September 2015, the Operator shall have a

training and qualification program for auditors that conduct auditing and

evaluation under the quality assurance program as specified in ORG 3.4.1.

Such program should ensure auditors:

(i) Have the knowledge, skills and work experience needed to effectively assess areas of

the management system and operations that will be audited;

(ii) Maintain an appropriate level of current audit experience;

(iii) Complete initial and continuing auditor training that provides the knowledge and

understanding necessary to effectively conduct audits against:

(a) Applicable regulations and standards;

(b) If the Operator is currently on the IOSA Registry, the ISARPs.

(iv) Are evaluated on a periodic basis. (GM)

68


Operator should have an electronic database to ensure effective

management of data derived from the quality assurance program. Such

electronic database should contain all information specified in ORG

3.4.8A. (GM)

E-IOSA Provisions

Note: A fully completed IATA Conformance Report Template may be considered

as a database equivalent for the purpose of conforming to this recommended

practice.

Note: Effective 1 September 2015, this recommended practice will be upgraded to

a standard (see ORG 3.4.14B)..

69

E-IOSA Provisions

ORG 3.4.14B Effective 1 September 2015, if the Operator is currently on

the IOSA Registry, the Operator shall have an electronic database to

ensure effective management of data derived from the quality assurance

program. Such electronic database should contain all information specified

in ORG 3.4.8A. (GM)

Note: A fully completed IATA Conformance Report Template may be considered

as a database equivalent for the purpose of conforming to this standard.

70

Module 6 – Auditor Actions

71

Benefits

Record of the actions taken by auditors to assess

implementation

Standardize assessments of implementation across

IOSA

Provide transparency and traceability to the audit

process

Auditor Actions – Background and Benefits

72

AAs are effectively milestones in conventional IOSA audit path

The first AA represents confirmation that the auditor has identified

the structure, system, policy, program, manual, process, procedure,

etc., and associated controlled documentation

The second AA is confirmation that the responsible official has been

identified and has described how the ISARP specification is

implemented

The following key AA or group of AAs are confirmation of physical

implementation of the ISARP specification

Occasionally, the last AA, “Other Actions”, will be used to describe

specific action(s) needed for a particular ISARP

Using Auditor Actions

73

Module 7 – ISARP Interpretation

74

CAB 3.4.10 If the Operator conducts passenger flights with cabin

crew, the Operator shall have cabin crew procedures that ensure

an announcement is made to passengers for matters related to

safety, including turbulence, normal, abnormal and emergency

situations.

IOSA Provisions

75

CAB 3.4.10 If the Operator conducts passenger flights with cabin

crew, the Operator shall have cabin crew procedures that ensure

an announcement is made to passengers for matters related to

safety, including turbulence, normal, abnormal and emergency

situations.

IOSA Provisions

76

Module 8 – Conformance Report

77

Record of internal assessment activities

Will remain confidential between the operator and the

AO

Will not be made available to any third party

Must be submitted in English

Conformance Report

78

Conformance Report Template

Conformance Report

(for Enhanced IOSA Audit)

Version 23, August 2013

(Refer to ISM Ed.7 and TR to ISM Ed.7, Effective Sep 2013)

Template in MS Excel

Available on iata.org/iosa

Includes all elements to

conform with ORG 3.4.7,

3.4.8, 3.4.14

79

Supports airline assessing ISARPs

Supports AO in reviewing CR

Provides overview

over operators profile

Operational Profile

Type of Operation

Yes (select from

dropdown)

No (select from

dropdown)

International Flights

Domestic Flights

Passenger Flights with Cabin Crew

Passenger Flights without Cabin Crew

All Cargo Operations

Shared Responsibility Dispatch

Revenue Cargo

Non-revenue Cargo

Transportation of Dangerous Goods

Fleets Audited

Manufacturer Type (e.g. A330) Variant (e.g. -300)

Configuration

(select from dropdown) Total amount

Operational ProfilePlease enter the appropriate information into the fields or choose from the drop down menu.

Additional Comments (optional)

80

List of Document References already required by most

of the AOs

List is almost identical to Information Sources in IOSA

Audit Report (IAR)

Facilitates onsite portion of AO through accelerated

document reference capturing

List of Document References in CR

81

Must be signed by CEO or other senior representative

Must be submitted with all other documents and CR

Declaration Form

82

Needed to get overview over resources applied to

assess ISARPs

No further processing of auditor record

Auditor Record

83

CR can be produced and maintained in 3 ways:

Conformance Report

Using IATA CR Template Using Other Electronic

Database

IATA only CR Template

IATA CR Template including

references for ORG 3.4.8 A/B iii),

iv), v), vi)

CR maintained in other database

and is provided as an extract to

the AO

84

If CR is maintained in other database than the IATA CR

Template:

Contents must be as required in ORG 3.4.8

Documents as per ORG 3.4.7 must be submitted to AO

Conformance Report in other Database

85

Auditor Actions in CR Template

GRH 3.3.2 Auditor Actions (action steps to establish specifications are documented and implemented)

Identified/Assessed load control process(es) for weight/balance calculations.

Interviewed responsible manager(s) in load control operations

Examined examples of data used in the weight/balance calculation process.

Observed load control operations (focus: data used in weight/balance calculation).

Interviewed load control personnel that perform weight/balance calculations

Other Action (Specify)

GRH 3.3.2 The Operator shall have a process to ensure weight and balance

calculations:

i. Are based on current aircraft weight and balance data;

ii. Take into account limitations of the manufacturer and Operator. (GM)

1

2

3

4

5

6

86

How to use AAs in IATA CR Template

Auditor Actions in CR Template

Section ISARP ISM Ed.7 including TR 2013-01 TEXT

(Reference Only) AA1 AA2 AA3 AA4 AA5 AA6 AA7 AA8 AA9 AA10 AA11 AA12 AA13 AA14 AA15

AA Other Action

ORG 1.1.1

ORG 1.1.1 The Operator shall have a management system that has continuity throughout the organization and ensures control of operations and management of safety and security outcomes. (GM) >

GRH 3.3.2

GRH 3.3.2 The Operator shall have a process to ensure weight and balance calculations: i) Are based on current aircraft weight and balance data; ii) Take into account limitations of the manufacturer and Operator. (GM)

87

Examples in CR Template show level of detail

Should be consulted before completing the CR

CRTemplate – Completion Examples

88

Full compliance 2016

The only remaining “should”- CAB performance

indicators / targets

ORG SMS ISARPS are applicable throughout the

“organization” – so to all Disciplines

IOSA SMS Strategy

Thank you!

.

Networking Lunch

Gauguin Room

12:00 – 13:00