Expanding horizons.
Emerging Technologies in
SAP Education
© 2011 SAP AG. All rights reserved. 2
90
1
10
minutes
bit of scene setting
topics
© 2011 SAP AG. All rights reserved. 3
The future of work
really is changing
and quicker than
ever
© 2011 SAP AG. All rights reserved. 4 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Four forces shaping the future of learning technology
© 2011 SAP AG. All rights reserved. 5 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
1. Globalisation of Work and Workers (and Learning)
Employee
Mentor
Peer
Partner
Candidate Customer
Manager
Contractor
5 Billion Mobile Users. Hollowing Out of Work. Transnational Workforce.
45% of Workforce today is contingent. Rapid Growth of MOOCs
© 2011 SAP AG. All rights reserved. 6 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
2. Demographic Changes
Traditionalists Born 1925 to
1945
Baby
Boomers Born 1946 to
1964
Generation X Born 1965 to
1980
Millenials or
Generation Y Born 1981 and
after
Generation
2020 ? Born after 2002
Different Values
Different Ideas
Different Ways of Getting Things Done
Different Ways of Communicating
Different Ways of Learning
By 2020 over 50% of the Workforce will be born after 1981
© 2011 SAP AG. All rights reserved. 7 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Top 5 Things Millennials Want From Their Next Organisation:
1. Will develop my skills for the future.
2. Has strong values.
3. Offers customisable options in my benefits
and reward packages.
4. Allows me to blend work with the rest of my
life.
5. Offers a clear career path.
Source: Meister and Willyerd Harvard Business Review
© 2011 SAP AG. All rights reserved. 8 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Email usage is declining for younger generations
© 2011 SAP AG. All rights reserved. 9 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
4. Consumerisation of IT
10 second rule
of Mobile apps
Source: 2012 Avanade Research
© 2011 SAP AG. All rights reserved. 10
Changes
Paradigm shift is REALLY happening driven by globalisation, generational shifts
and technology uptake in the private realm.
Technology vendors and corporations need to respond to avoid being left behind.
Learning is increasingly becoming commoditised.. This means we need to think
about new models and new revenue streams.
At the same time much of the market for learning has not been addressed as
people had moved on whilst our offerings had not. (we see YOY reduction of
classroom training public training attendance)
SAP has a Learning Software business and a Learning Services business we are
responding in both areas to these changes.
How is SAP Education
Responding to these changes?
SAP Education Services Getting (more) Online, Getting Mobile.
1. SAP Learning Hub Cloud Access to ALL SAP Learning Content
© 2013 SAP AG. All rights reserved. 14
SAP Learning Hub Easy access to SAP’s learning content anytime, anywhere, always up to date
Remove barriers to efficient and continuous
SAP learning and knowledge development
Keep your SAP workforce up to date to
reduce TCO and to unlock innovation
Hosted Platform
24/7, online, unlimited access
SAP Education‘s
learning content
Always up to date
SAP Eduction
News
© 2013 SAP AG. All rights reserved. 15
SAP Learning Hub Content in detail
Ha
nd
bo
oks
eL
ea
rnin
g
OK
Ps
• > 900 handbooks
• Easy to read, browse and
searchable Flipbook
format
• Public and Academy titles
(not eAcademy)
• From overview level, e.g. • SAP Overview (SAP01)
• SAP Hana Introduction (HA100)
• Overview of SAP for Banking
(FS200)
• To advanced level, e.g. • SAP Hana – installation and
administration
• Sybase Unwired Platform – 2.1
Mobile Appl. Development Part 2
• Variant configuration - Modeling
• > 450 eLearning titles
• Interactive, multi-media
content
• Incl. assessments, demos
and exercises
• From overview level, e.g. • SAP Navigation (SAP129)
• SAP CRM Solution Overview
(SAPCRe)
• Business Processes in Financial
Accounting (AC010e)
• SAP Netweaver Application
Servicer Overview (SAPTEe)
• To advanced level, e.g. • BusinessObjects Webl Advanced
Report Design
• >150 OKP titles, incl.
>600 role-based
learning maps
• Early product training
providing firsthand
information on new
releases
• Delta on implementation,
upgrades and operation
• Available with Ramp-Up
of every new release
• >10.000 eBooks,
Simulations,
presentations, guides
© 2013 SAP AG. All rights reserved. 16
SAP Learning Hub 3 easy steps to start learning
1 SEARCH
2 SELECT
3 LEARN
© 2013 SAP AG. All rights reserved. 17
What customers say who have bought into
SAP Learning Hub
“We believe that learning is
transformative, which is the key
reason why we decided to use
SAP Learning Hub. And with our
own internal push towards
virtual, constant and global
learning, demonstrated by the
launch of the Next Generation
Learning concept of Our
University, we saw the use of
this site as a complementary
fit.”
See official SAP press release: SAP Education Delivers On-Demand Learning to Capgemini and CSC
http://www.youtube.com/watch?v=2GOLO9T3
TOI
© 2011 SAP AG. All rights reserved. 18 Confidential
SAP Learning Hub Business Status
► First Launched Q2 2012
► 60+ customers have signed up
► > 11.000 paying subscribers
► Significant revenue generator
► Massive pipeline Q4 2013
2. SAP Learn Now Premium Mobile Learning Concept
© 2013 SAP AG. All rights reserved. 20
SAP Learn Now *
SAP Learn Now Feature
Highlights include:
Full text of Class Books
Animated and/or Narrated
Graphics
SME Videos
Highlighting,
bookmarking, annotations
Exercises using
Workforce Performance
Builder simulations
Quizzes using Workforce
Performance Builder
assessments
Q/A using a built-in
interface with SCN
© 2013 SAP AG. All rights reserved. 21
Purchase Course
Customer downloads free
SAP Learn Now app
from Apple App Store onto their
iPad
Customer
purchases course from
http://training.sap.com
or through their normal
Education Sales person
NOTE: The free App only needs to be downloaded once.
Further course purchases are downloaded into the same Course Manager App
© 2013 SAP AG. All rights reserved. 22
Booking Confirmation
Customer receives booking
confirmation
© 2013 SAP AG. All rights reserved. 23
Log In
Customer opens the App on the
iPad and accepts
the privacy statement
Customer
logs in using email address &
password from S-User
registration
© 2013 SAP AG. All rights reserved. 24
Download and Consume Training
Customer downloads the course
which they have purchased
Customer
starts the SAP Learn Now
course
3. New Certification Crowd Sourced and Social.
© 2013 SAP AG. All rights reserved. 26
What is new? SAP Certification Crowd Authoring
• Certified
individuals can
submit
questions via a
Crowd
Authoring
Portal and are
eligible for
rewards
Link
© 2013 SAP AG. All rights reserved. 27
What is coming soon? SAP Credential Manager
Credential Manager™ is a hosted
solution that includes features that
automate daily credential program tasks
and offers a self-service platform to
certified individuals where you can
• view and track certification progress
• update personal information
• communicate with customer service
• publish verified credentials to
employers and customers
• download your certified logo
• request certificate resends
• access benefits
Credential verification –
• Customer or employer can search for
certified individuals by location
• Certified individual can publish credentials
to employer/customer
• Customer can request verification of
certified status
4. On Demand VLC Move from Scheduled to On Demand
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Next generation of VLC:
Regional On Demand Scheduling
5. Education Social Channel SAP Community Network
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SAP Community Network Facts
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Education Pages on SCN *
Learn Now Integration
Learning Hub Integration
Specialist Blogs and Themed Webinars
Free Content
Link to Training Webshop
Engage in the conversation
SAP Education Software From 20th Century to 21st Century.
6. SAP Workforce
Performance Builder Push based Micro Learning.
© 2013 SAP AG. All rights reserved. 35
Significantly Enhance User Knowledge
conserve & share expertise and speed up end-user adoption
User Knowledge = Process Confidence = End-User Adoption
© 2011 SAP AG. All rights reserved. 36 Internal
Why is WPB so efficient? *
*
*
*
Desktop Assistant
Enhanced Microlearning Capabilities
Navigator Improvements
Context Sensitive Help Improvements
Fe
atu
res
Improve end-user productivity
Deliver relevant knowledge and assets directly to your workforce
Increase user adoption for new applications and changed processes
Mitigate business risks and increase data quality
Reduce internal support and help-desk efforts
Bu
sin
es
s Im
pa
ct
Workforce Performance Optimization Go Beyond Learning
Mobile Learning Solutions The Next Level Of Mobile Learning
WPB 9.2 Highlights
Playback On Mobile Devices
Mobile Performance Support – QR Codes
Authoring For Mobile Applications
Mobile Authoring
Fe
atu
res
Take the knowledge where ever you go
Turn wasted moments into productive time
Perfectly suited for on-the-job Performance Support
Facilitate location based training and enablement Bu
sin
es
s Im
pa
ct
7. Extended Enterprise LMS Helping our customers make learning a
profit centre
© 2013 SAP AG. All rights reserved. 40 Public
Training Management Systems Automate the Process of Instructor-Led
Training
E-Learning Platform Make e-Learning Possible
Make e-Learning Easy
Basic
Integrated Learning Application with Other Learning Components, ERP, HR
etc.
Advanced
Extended
Enterprise
Learning
Social
Learning
Talent
Management Other
Specialist
(regulatory,
compliance, etc.
other unique
needs)
Extended
The Evolution of Learning Management Systems (Bersin by Deloitte www.bersin.com)
© 2013 SAP AG. All rights reserved. 41 Public
SAP: Addressing the needs of the Learning Technology
Market
Customers asked us for a platform to:
Provide, sell and promote learning offerings
Provide learning self services over the public
internet
Track and monitor training registration, completion,
and ratings.
Automate processes for registration, booking,
flexible billing and correspondence
Reduce customer and internal training costs
Run external learning activities as a profit center
Software: SAP Learning Management plus SAP e-
Commerce
Process: SAP Education best practice plus global
customer co-innovation
© 2013 SAP AG. All rights reserved. 42 Public
SAP Extended Enterprise External Learning
Customers
Partners
Contractors
Distributors
Key Features Enable selling, promotion, and management of customer and partner training
Provide self-service for multiple roles via external front ends
Track and monitor external participant training
Automate registration, booking, flexible billing, and correspondence processes
Option for the Extended Learning Community
SAP Learning Solution
SAP ERP
Learner
Portal
© 2013 SAP AG. All rights reserved. 43 Public
8. Mobile Learning Learning Management on the Road
© 2013 SAP AG. All rights reserved. 45
Mobile Learning Solutions – Key Figures & Rationale
Deliver training to all
relevant mobile platforms
¾ of device
activations in
enterprises go to
iOS *****
Take the knowledge
where ever you go
The future of corporate
learning (with WPB)
combined market
share of iOS and
Android
smartphones****
91%
of new devices in enterprise
environment are not Android or
iOS*****
0,3%
In 2015 the global mobile
workforce will rise to******
1.300.000.000
64%
of mobile workers
are carrying a
tablet*******
76%
of all companies
are supporting
BYOD********
Until 2015 the mobile learning
market in the United States alone will
increase to *
$8 billion
employees would prefer a job with less
pay but more flexibility in regards to
mobility **
2 out of 3
of the global workforce in
2030 will consist of
millennials – tech-savvy,
digital natives that have
special expectations ***
75%
© 2011 SAP AG. All rights reserved. 46
Key Product Features
Browse and search for learning courses
Display mini-view and detail view of courses
View mandatory, booked, recommended , related
and predecessor/follow-up courses
Play podcasts, videos, flip supported epub and pdf,
and html format media types in the native device
supported players
View notifications for course confirmations,
cancellations, missing and expired qualifications
and mandatory trainings
Ability to book, cancel , locate on map and confirm
completion for learning courses
Ability to download learning content and play it
offline
Available for Apple iPad
Mobile Learning App Learning Anywhere – Scope Overview
9. SAP JAM Social learning and Video.
© 2013 SAP AG. All rights reserved. 48
Social and Mobile and Video Learning with SAP JAM
Increasing Learning Effectiveness by
Accelerating Speed to Performance
• Everyone is connected - Everyone
can contribute and collaborate
• Intuitive self-directed informal search
across all modes
• Bite-sized JIT learning nuggets
• Enterprise class privacy and security
• Work anywhere via mobile
• Integration with LMS brings order to
chaos
© 2011 SAP AG. All rights reserved. 49
© 2011 SAP AG. All rights reserved. 50
© 2011 SAP AG. All rights reserved. 51
10. SAP Communications
Centre by Ancile Prioritise and Manage Corporate
Communication in the Cloud.
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Take content from anywhere and create campaigns
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Track Compliance from the Cloud or your Device
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The Future? SAP Learning Hub 2.0 - Vision The complete, cloud-based enablement solution
Web Sales SFSF Learning
Sales channel
Viral & Social Mkt.
& Dem. Gen. …
© 2013 SAP AG. All rights reserved. 56
Questions?