Download - Schuberg Philis_tcm46-274589
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Schuberg Philis
Pim BergerManaging Director DNB Symposiu
2012
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Focus
We focus exclusively on the applications that businesses rely on
day, guaranteeing 100% uptime;
a focus that we feel is instrumental in providing high-quality
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Customer references
ABNAMRO (MoneYou Internet savings bank)
ASR Bancair (Core banking & investments)
bol.com (Online retail) Deloitte (Enterprise Risk Services application)
Eneco (Energy Trading)
ING (Public internet site & internet banking disaster recovery)
KLM (Emergency response infrastructure / campaigning)
LeasePlan Bank (Internet savings bank)
Nuon / Vattenfall (Energy Trading) Rabobank International (eBanking)
Rabo Mobiel (Mobility banking)
Robeco (Asset Portfolio / Risk Management)
Syntrus Achmea (Asset Management)
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A unique service model
Generic
Standardisation / scale
Cost vs. user acceptance
Low integration with core business Location independent
Escalation based decision making
End user focus
Low EBIT impact
Critical applications
Integration / specialists
Cost vs. business risk
High integration with core busin High availability/connectivity
Real time decision making
Business focus
High EBIT impact
Generic
Critical applications
Costs vs Risks
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Different approach
With model A, in case of vital applications,the law of diminishing returns applies.
Schuberg Philis operates accordin
Model A
Partner
Customer team
Partner
Customer team
Partner
1st line
2nd line
3rd line
Quality Control / Self Assessm
Service / Project managem
Monitoring / Event managem
Datacenter / Network
Support Systems / Process
Generic
Critical applications
Costs vs Risks
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Integral approach - WYSIWYG
Classi
Project
the ope
New ap
Integra
from prand bu
manag
of the a
and pro
environ
(full con
Potentialconflict
Potentialconflict
Potentialconflict
Clear expectation management
Plan
Plan Build Run Support
SupportRunBuild
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Service organisation and integration
Application infrastructure Schuberg Philis team
Critical application
Databases
Storage
End-to-end networking
Datacenter
Systems
Operating systems
Middleware
CustomerOperationsManager
Gene
Mid offic
Back offic
Customeapplication m
Facility team
Technicalapplicationengineers
Webapplicationengineers
Networkengineers
Systemengineers
Securityengineers
Service integration
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Audit, monitoring & reporting
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Cornerstone - risk management
The integral change- and risk management approach has been one of the d
of Schuberg Philis leading to enormous customer satisfaction and loyalty
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0 20 40 60 80 100 (%)
Source: Giarte, Amsterdam, 2011
Infrastructure Management Customer Satisfaction 2011
Logica 53
HP Enterprise Services 49
Capgemini 54
Simac 71
Schuberg Philis 8
5
T-Systems 62
Centric 76
Sogeti 57
IBM 54
Imtech ITC 79
ASP4all 70
55Atos Origin
Getronics 49
Fujitsu 44
BT 62
Ordina 68
Kender Thijssen 58
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0 20 40 60 80 100 (%)
Source: Giarte, Amsterdam, 2011
Outsourcing Recommendation Index
T-Systems
Capgemini
Simac
IBM
Getronics
Imtech ICT
Logica
Sogeti
Atos Origin
Ordina
Schuberg Philis
Accenture
Fujitsu
Centric
HP Enterprise Services
BT
8
1
96
70
58
8
2
7
0
9
4
7
6
7
1
10
0
9
382
7
5
6
46
0
7
2
82
70
5
9
7
7
82
8
3
7
0
8
1
10
0
94
8
8
9
0
6
1
64 6
7
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