Agenda
• Market outlook
• Strategy AF-KL-MP Cargo
• Business development
• CSR
Let’s simplify your business:
• Be informed 24/7;
• More destinations;
• Extend your pharma scope;
• Enjoy dedicated servicing;
• Get faster at our hubs.
Demand: expected to grow, but volatile picture
• World-trade continues to grow
• Growing consumer demand in emerging markets, driven by middle-class
• E-commerce growth, driving express and time definite products
• Regulatory developments, driving specialized products, such as pharma
• Main growth takes place outside Europe
• Local for Local production
• 3D printing
• Economic growth is vulnerable and volatile (Russian crisis, oil developments)
15.000
20.000
25.000
30.000
8.000
13.000
18.000
23.000FTK mln AFTK mln
IATA: int. capacity (AFTK) and Traffic (FTK)in millions
100,00
120,00
140,00
160,00
180,00
200,00
220,00
240,00
IATA: development of FTK and RPKJan. 2000 = 100
Supply: situation of structural overcapacity
• Strong growth in passenger aircrafts
• Passenger aircrafts more cargo-friendly
• Growth of Integrators
• Modal shift towards Sea Freight
• Year on Year Comparison (‘14 vs. ’13)
• FTK: 4.4%
• AFTK: 3.6%
capacity
traffic
passengers
cargo
Capacity mix will change in the coming years
• Strong growth in belly capacity
• Business model of freighter-only carriers under pressure
• Combination carriers adjust their freighter footprint
• Full-freighters remain effective on niche routes and products
“Be our customer’s preferred carrier”
• Moving to new leadership in the cargo industry, thanks to growing belly potential
• Focusing on high-growth segments and specialized products, (e.g. Pharma, Express)
• Investing in people, state-of-the-art IT infrastructures and E-developments
• Continuing our professional, service-committed and solution-driven spirit “Freight made Personal”
SkyTeam Cargo is the world's first air cargo alliance.
Access to global network
40 shared terminals
12 carriers from 6 continents
6 million tons of cargo carried
every year
Joint products (Dimension,
Equation, Variation, Cohesion)
2,865 aircraft, 13,200 flights daily
to 940 cities in more than 170
countries.
www.skyteamcargo.com
Aeroflot - Aerolineas Cargo - AeroMexico Cargo - Air France–KLM Cargo -
Alitalia Cargo - China Airlines Cargo - China Cargo - China Southern Cargo -
Czech Airlines Cargo - Delta Cargo - Korean Air Cargo
• Tri-partite cooperation is key in enhancing transparency and quality in the industry
• Need to move to joint efforts of optimizing assets and information sharing (e.g. efficiency)
• Aim for structural, long-term partnerships, with respect for each others’ role in the chain
• Technology enables us to implement innovative new e-Experiences / e-Solutions
Business Development
CSR: we've already done a lot to reduce our environmental impact and will continue to do so in the future
In 2015, Air France-KLM is again recognized by the DJSI and the
extra-financial rating agency RobecoSAM. For the 10th
consecutive year, the group is ranked leader of the "Airlines
category". Air France-KLM thus joins the 59 most sustainable
companies in the world, each in their sector of activity. As a
sector leader on sustainability, Air France-KLM proves its
commitment to pursuing efforts and to proposing new
sustainable development initiatives.
Air cargo generates only between 0.3% and 0.6% of all global
carbon emissions, while cargo shipped by air represents 35% of
the total annual value of export trade in manufactured goods.
Available for PC,
Mobile or Tablet
Up to 25 AWB tracking
at the same time
24/7
Historical AWB data
available
Email or SMS
notifications
Select your Shipment
24/7
Your choice of 5
milestones
Email proactive
information
Email proactive repair
solution information
24/7Unique enrolment
through your local
CSO
4Compatible with
smartphone,
tablet, laptop or PC
The easiest online Track & Trace
1 User friendly
interface
2 Track multiple
AWBs
3 Remember last
tracked AWBs
Track your shipments
Get 24/7 proactive
notifications (SMS/e-mail)
You are in control!
Available on afklcargo.com, on
all devices (desktop, tablet and
mobile)
Go to “Shipping Tools” and just
type in your AWB number
Select your milestones:
RCS / DEP / RCF / NFD and
DLV
Choose your media (email/SMS)
Notify me
Receive updates
by SMS or email:
Notify me on:
Received from
shipper (RCS)
Departed on flight
(DEP)
Received from flight
(RCF)
Ready to be picked
up (NFD)
X
X
X
Shipment delivered
(DLV)X
14:03
Be informed 24/7!
Most repair solutions provided
at ETD**Estimated Time of Departure
Joint AF/KL solution : CDG &
AMS
[All 057 & 074 AWBs]
Any updated message gives
always the complete view: info on
all part shipments including those
pieces which made it to the flight.
Totally free of charge
Reason for offload included for
AF/KL
Automatic
subscription/unsubscription
procedure
24/7 push messages in case of offload with attached repair solution
Your message in case of offload
General information on the
shipment
Details of the offload and the
reason
Including the repair solution
Complete overview of the
shipment
Africa: Your cargo partner in the continent
Uganda Entebbe AMS/EBB +1/7 747-400ERF NEW!!
Maindeck Offer: 14 Freighter stops connecting to/from the African continent and more than 190 weekly
belly stops from our hubs of Paris CDG and Amsterdam Schiphol
AIR FRANCE KLM MARTINAIR Cargo : Your cargo partner in Africa
Africa: Your cargo partner in the continent
Egypt Cairo AMS/CAI +1/7 MD11 Freighter INCREASE!!+ CDG/CAI 6/7 A343 +4/7 AMS/CAI B777-200
Maindeck Offer: 14 Freighter stops connecting to/fromthe African continent and more than 190 weekly
belly stops from our hubs of Paris CDG and Amsterdam Schiphol
AIR FRANCE KLM MARTINAIR Cargo : Your cargo partner in Africa
North Atlantic
USA/MexicoWashington CDG/IAD 7/7 B777-300
Los Angeles AMS/LAX +2/7 B747 Combi INCREASE!!
New York AMS/JFK +3/7 B747 Combi (seasonal) INCREASE!!
Mexico AMS/MEX +2/7 B747 Combi INCREASE!!Cancun CDG/CUN 4/7 B777-300 NEW!!
Main deck Offer : 42 weekly Combi or Freighter services
Mid/South Atlantic
Panama CDG/PTY 6/7 B777-200 INCREASE!!Havana CDG/HAV 11/7 B777 INCREASE!!
Dominican Republic Punta Cana CDGPUJ 7/7 B777-300 INCREASE!!
Columbia Bogota/Cali AMS/BOG/CLO 3/7 B777-200
Maindeck Offer: 10/7 weekly freighters
Africa: Your cargo partner in the continent
Congo Pointe Noire AMS/PNR 1/7 MD11 Freighter NEW!!+6/7 CDG/PNR A330-200
Congo Brazzaville AMS/BZV 1/7 MD11 Freighter NEW!!
Maindeck Offer: 14 Freighter stops connecting to/from the African continent and more than 190 weekly
belly stops from our hubs of Paris CDG andAmsterdam Schiphol
AIR FRANCE KLM MARTINAIR Cargo : Your cargo partner in Africa
Asia/Pacific
Japan Tokyo AMS/NRT 7/7 B747 Combi INCREASE!!Maindeck Offer: 44 Combi or Freighter weekly stops
Africa: Your cargo partner in the continent
South Africa Cape Town CDG/CPT 3/7 B777-200 NEW!! (Seasonal)+ AMS/CPT 5/7 B777-200
Maindeck Offer: 14 Freighter stops connecting to/fromthe African continent and more than 190 weekly
belly stops from our hubs of Paris CDG and Amsterdam Schiphol
AIR FRANCE KLM MARTINAIR Cargo : Your cargo partner in Africa
Africa: Your cargo partner in the continent
Cameroon Douala AMS/DLA 1/7 MD11 Freighter NEW!!+ 7/7 CDG/DLA B777-200
Maindeck Offer: 14 Freighter stops connecting to/from the African continent and more than 190 weekly
belly stops from our hubs of Paris CDG andAmsterdam Schiphol
AIR FRANCE KLM MARTINAIR Cargo : Your cargo partner in Africa
Our new destinations
Our main deck offer (1/2)
North / Mid / South Atlantic
IAH
* Some adjustments during the period
747Combi Daily
JFK* 747Combi Daily
LAX 747Combi 12457
MEX 747Combi Daily
ORD 747Combi 13567
YYZ 747Combi 4,6
MIA-MEX-ORD MD11 FF 2,6
ORD-PIK B777 FF 2,6
ORD B777 FF 4
ORD-DUB B777 FF 5
MEX-IAH B777 FF 1,5
MEX-GDL B777 FF 7
BQN-BOG-BQN-STN MD11 FF 2
BQN-CCS-BOG-UIO-BQN MD11 FF 3
MIA-GUA-BOG-BQN-STN MD11 FF 4
MIA-SJO-BOG-BQN MD11 FF 5
MIA-BOG-BQN-STN MD11 FF 7
VCP-EZE-UIO-MIA 747 FF 1,4
VCP-SCL-UIO-MIA 747 FF 2,5
VCP-LIM-UIO-MIA 747 FF 6
To/from CDG
To/from AMS
Our main deck offer (2/2)
Asia, Middle-East and Africa
CTU 747Combi 3,5,7
ICN 747Combi Daily
NRT 747Combi Daily
PEK 747Combi Daily
PVG 747Combi Daily + 246
HKG 747Combi Daily
ALA-HKG MD11 FF 2,4,6
IST Airbus FF 2,3,4,6,7
CAI MD11 FF 1,4
JNB-HRE-NBO B747FF 2,4,7
JNB-KGL-NBO B747FF 6
JNB-LUN-NBO B747FF 5
KRT-EBB-NBO B747FF 1
JNB-DAR-NBO B747FF 3
JIB-RUN-TNR-NBO B777 FF 3
CAI-RUN-TNR-NBO B777 FF 6
NDJ-BGF-BZV-PHC B777 FF 3
PNR-BZV-DLA MD11 FF 6
NIM-OUA-BKO B777 FF 1
To/from CDG
To/from AMS
new
We are your cargo
partner in Africa
Strong import capabilitiesDedicated teams in all major business centersMaindeck offer: 14 Freighter stops connecting to/from the African continent and more than 190 weekly belly stops from our hubs of Paris CDG and Amsterdam Schiphol
Main Africa Highlights W2015
Cameroon Douala NEW! AMS-DLA 1/7 MD11 Freighter + 7/7 CDG-DLA B777-200
South Africa Cape Town NEW!CDG-CPT 3/7 B777-200 (Seasonal)+ 5/7 AMS-CPT B777-200
Congo Pointe NoireNEW! AMS-PNR 1/7 MD11 Freighter +6/7 CDG-PNR A330-200
Congo Brazzaville NEW! AMS-BZV 1/7 MD11 Freighter
Egypt Cairo Freighter INCREASE! AMS-CAI +1/7 MD11+ 6/7CDG-CAI A343 +4/7 AMS-CAI B777-200
Uganda Entebbe NEW! AMS-EBB +1/7 747-400ERF
What we offer you
6. GDP Certified
10
0
%
0
%
7. Connectivity5. Pharma Dedication at Hubs
CDG
Special Product
Assistance
AMS
Conditioning Competence
Center
2. Global Pharma Network1. Worldwide Network
Pharmaceuticals require special care and handling. We manage the air supply chain from origin to destination and aim to provide the best care for patients’
safety.
3. Tailored Product Portfolio4. Global Pharma Commercial
Team
8. Track & Trace
Choose the optimal Cool Chain solutions© for your time-
sensitive and temperature controlled shipments
Pharma Active Containers
-20˚C +25˚CRAPt2 RKNt2
RKNe, RKNe1, RKNe2, RAPe2
Pharma Passive Containers
-50˚C +40˚CJYP XLx JYP Usx
JYP EUROx JYP½ EURO
Closed Cool Chain
solutions©
Controlled Cool Chain
solutions©
Pharma Control +2˚C +8˚C
Pharma Control +15˚C +25˚C
Pharma Control +2˚C +25˚C
Special Cool Chain solutions© for your high-value
pharmaceutical & healthcare shipments
Closed Cool Chain solutions©
Active and passive containers
Highest loading priority
Notification to the captain (NOTOC)
Temperature, battery and dry-ice checks
Reporting at HUB and O&D
Temperature-controlled trucking
Door-to-door solutions in collaboration with forwarder
Dedicated monitoring during transit
ACT: set temp between -20°C and +
25°C
PCT: set temp between -50°C and +
40°C
Controlled Cool Chain solutions©
Set temperatures between:
Specified temperature range during:
Notification to the captain (NOTOC)
Dedicated monitoring
PIL/COL: +2 / +8°C
CRT: +15 / +25°C
PIL: +2 / +25°C
(keep out of extremes)
Air transportation
Trucking
Warehousing
Cool storage on airport premises
Thermal blankets, on request
Leader in Good Distribution Practices (GDP)
We know how highly sensitive your
shipments are. That is why quality
assurance and GDP compliancy are an
integral part of our logistics solutions that
have proven to be successful for your
industry
To maximize product integrity and
therefore minimize risk, we provide you
a dedicated Pharma network fully
compliant with the GDP guidelines
GDP scope
• All own airline activities and facilities
(Quality system, processes,
documentation etc.)
• All subcontracted activities
100
%
0%
GDP Certification in
2015
Some of our global Pharma customers
…with detailed product capability maps…
Pharma capability per product for all WW
stations
Search per
area
Search per
station
Search per
product
…and improved e-booking platforms
24/7 access - book outside the
regular office hours of our
CSO offices
You are in control, 100% sure
that all your shipment data
captured correctly
Quicker confirmation
No more waiting in telephone
queues
Book your allotment & pre-
bookings
Update or change your
booking at any time
MORE solutions: All searches via
‘Search Available Space’ result in a
‘Joint’ reply from AF+KL legacy: You
get the Maximum amount of Routes
with available capacity
EASIER: we implemented some
improvements like the ‘Booking
Assistant’, in case of incorrect
entered flight-numbers and the
possibility to book BUP shipments
NEW!
…and improved e-booking platforms
Cargo Portal Services (CPS)
You are in control!
Create, Change, Update
24/7 online booking portal
Book up to 45 days in advance
Create multiple bookings like allotments or pre-
bookings
Immediate confirmation on flights with capacity
available
Free of charge
Allows FWB (electronic airway bill data)
www.cargoportalservices.com
… Click ‘n BookBased on the email that confirms
your spot rate:
Your booking is just one click away
Easy access: no log in, no subscription, 24/7
Quote proposal in PDF format
All booking details prefilled (AWB number only
needed)
No additional cost
Quick response and automated follow up process
PDF booking confirmation available
AFKLMP has already
38% of shipments with
electronic AWB and
strives to reach 45% at
the end of the year.
Let’s get digital with e-AWB & e-Freight
State-of-the art facility for
express/postal flows
Proximity to passenger terminals
(5/15min)
Connection scope: all CDG hub
flights
Injection capacity: 100pcs/minute
4 compulsory scanning points >
100% visibility
Industry standards compliant
(32KG/piece)
Our CDG HubExpress
The HubExpress in figures
Container stands41
Bulk stands10
Standby stands19
- long parcel sorter300m
Parcels per minute100
Injection capacity =
32kg Maximum
weight
450
Total CDG hub
network coverage
d a i l y f l i g h t s
6000Sorting capacity of up to
P a r c e l s p e r
h o u r
Aircraft-to-
HubExpres
s
average
transfer
time
7min
Aircraft parked
5 to 15Minutes away
(mini/maxi)
15min
5min
New quick transit times in G1XL
77% of cargo is in transit.
Our mission: to facilitate the handling of your goods
moving across our network with reduced transit
times
G1XL new transit times :
6 hours for T ULD/BUP/XPH and
fast connect stations
8 hours for loose shipment
4 hours for Equation XPS
The highest quality level for truck to aircraft
bulk cargo transit
Fast Connect
19 stations in France and Europe: AMS,
BCN, BOD, BRU, DUS, FRA, GVA, GRZ,
LNZ, LHR, LYS, MRS, MLH, NTE, SWK,
SXB, TRN, VIE, ZRH
Loose freight (DIM, COH, VAR, and EQU for
selected stations)
Up to 5,000kg / 6M3 per booking
A connection in 6 hours to onward long-haul
flight;
The highest Quality level for transit at CDG
(such as T-ULDs)
Cargo Control Centres in Paris & Amsterdam
Our Cargo Control Centres integrate new
functions to enable a better view of the
business and accelerate problem resolution
Dedicated team to
monitor specific
products
(pharmaceutical,
values etc.)
Better monitoring of
the Express flows
Schiphol – Investing for a better future
Building on our strong points
Intercontinental network
European road network
Transfer on the ground
Professional cargo community
Investing in connectivity
Infrastructure
Information and transparency
Safety, security and CSR
Cross functional cooperation with total air
cargo cluster
Investing in our future is investing in the chain
More than aircraft capacity
Innovation is the chain
AIR FRANCE KLM MARTINAIR Cargo has
joined forces with RHENUS and
CARGONAUT to create e-Fast Delivery, a
unique concept to simplify the cargo delivery
process
World premiere: e-Fast delivery at Schiphol
“Investing in the future.
This project was made
possible thanks to a
contribution from the
European Regional
Development Fund of
the European Union.”
The new eLink system sends
an automated message to the
Warehouse management
system
E-Fast: how does it work?Truck drivers are able to deliver air cargo directly to
designated loading docks without first stopping at the
documentation desk.
Warehouse
Management
System
The handler checks that
the shipment is:
Ready For Carriage
(RFC)
Secure Paperless
Upon arrival at the KLM Cargo
area, the drivers scan their
ACN (recognized road haulier)
card
If the shipment meets all 3
conditions, they can drive
straight through to the
designated loading dock
Loading
Docks
Thank You !
For the eleventh consecutive year, the
Dow Jones Sustainability Index has
ranked Air France-KLM leader in the
"Airlines" category.
Air France-KLM is one of the 24 most responsible
groups in the world.