SEMINARIO TRANSPORTE AEREO

Transportes & Negócios

Oporto – 22/10/2015

Agenda

• Market outlook

• Strategy AF-KL-MP Cargo

• Business development

• CSR

Let’s simplify your business:

• Be informed 24/7;

• More destinations;

• Extend your pharma scope;

• Enjoy dedicated servicing;

• Get faster at our hubs.

Demand: expected to grow, but volatile picture

• World-trade continues to grow

• Growing consumer demand in emerging markets, driven by middle-class

• E-commerce growth, driving express and time definite products

• Regulatory developments, driving specialized products, such as pharma

• Main growth takes place outside Europe

• Local for Local production

• 3D printing

• Economic growth is vulnerable and volatile (Russian crisis, oil developments)

15.000

20.000

25.000

30.000

8.000

13.000

18.000

23.000FTK mln AFTK mln

IATA: int. capacity (AFTK) and Traffic (FTK)in millions

100,00

120,00

140,00

160,00

180,00

200,00

220,00

240,00

IATA: development of FTK and RPKJan. 2000 = 100

Supply: situation of structural overcapacity

• Strong growth in passenger aircrafts

• Passenger aircrafts more cargo-friendly

• Growth of Integrators

• Modal shift towards Sea Freight

• Year on Year Comparison (‘14 vs. ’13)

• FTK: 4.4%

• AFTK: 3.6%

capacity

traffic

passengers

cargo

Capacity mix will change in the coming years

• Strong growth in belly capacity

• Business model of freighter-only carriers under pressure

• Combination carriers adjust their freighter footprint

• Full-freighters remain effective on niche routes and products

“Be our customer’s preferred carrier”

• Moving to new leadership in the cargo industry, thanks to growing belly potential

• Focusing on high-growth segments and specialized products, (e.g. Pharma, Express)

• Investing in people, state-of-the-art IT infrastructures and E-developments

• Continuing our professional, service-committed and solution-driven spirit “Freight made Personal”

SkyTeam Cargo is the world's first air cargo alliance.

Access to global network

40 shared terminals

12 carriers from 6 continents

6 million tons of cargo carried

every year

Joint products (Dimension,

Equation, Variation, Cohesion)

2,865 aircraft, 13,200 flights daily

to 940 cities in more than 170

countries.

www.skyteamcargo.com

Aeroflot - Aerolineas Cargo - AeroMexico Cargo - Air France–KLM Cargo -

Alitalia Cargo - China Airlines Cargo - China Cargo - China Southern Cargo -

Czech Airlines Cargo - Delta Cargo - Korean Air Cargo

• Tri-partite cooperation is key in enhancing transparency and quality in the industry

• Need to move to joint efforts of optimizing assets and information sharing (e.g. efficiency)

• Aim for structural, long-term partnerships, with respect for each others’ role in the chain

• Technology enables us to implement innovative new e-Experiences / e-Solutions

Business Development

CSR: we've already done a lot to reduce our environmental impact and will continue to do so in the future

In 2015, Air France-KLM is again recognized by the DJSI and the

extra-financial rating agency RobecoSAM. For the 10th

consecutive year, the group is ranked leader of the "Airlines

category". Air France-KLM thus joins the 59 most sustainable

companies in the world, each in their sector of activity. As a

sector leader on sustainability, Air France-KLM proves its

commitment to pursuing efforts and to proposing new

sustainable development initiatives.

Air cargo generates only between 0.3% and 0.6% of all global

carbon emissions, while cargo shipped by air represents 35% of

the total annual value of export trade in manufactured goods.

Let’s simplify your

business

Be informed 24/7!

Available for PC,

Mobile or Tablet

Up to 25 AWB tracking

at the same time

24/7

Historical AWB data

available

Email or SMS

notifications

Select your Shipment

24/7

Your choice of 5

milestones

Email proactive

information

Email proactive repair

solution information

24/7Unique enrolment

through your local

CSO

4Compatible with

smartphone,

tablet, laptop or PC

The easiest online Track & Trace

1 User friendly

interface

2 Track multiple

AWBs

3 Remember last

tracked AWBs

Track your shipments

Get 24/7 proactive

notifications (SMS/e-mail)

You are in control!

Available on afklcargo.com, on

all devices (desktop, tablet and

mobile)

Go to “Shipping Tools” and just

type in your AWB number

Select your milestones:

RCS / DEP / RCF / NFD and

DLV

Choose your media (email/SMS)

Notify me

Receive updates

by SMS or email:

Notify me on:

Received from

shipper (RCS)

Departed on flight

(DEP)

Received from flight

(RCF)

Ready to be picked

up (NFD)

X

X

X

Shipment delivered

(DLV)X

14:03

Be informed 24/7!

Most repair solutions provided

at ETD**Estimated Time of Departure

Joint AF/KL solution : CDG &

AMS

[All 057 & 074 AWBs]

Any updated message gives

always the complete view: info on

all part shipments including those

pieces which made it to the flight.

Totally free of charge

Reason for offload included for

AF/KL

Automatic

subscription/unsubscription

procedure

24/7 push messages in case of offload with attached repair solution

Your message in case of offload

General information on the

shipment

Details of the offload and the

reason

Including the repair solution

Complete overview of the

shipment

Get more destination options

Our Network ex Paris

Our Network ex Amsterdam

KL WBB/COMBI 769

MP FF

Africa: Your cargo partner in the continent

Uganda Entebbe AMS/EBB +1/7 747-400ERF NEW!!

Maindeck Offer: 14 Freighter stops connecting to/from the African continent and more than 190 weekly

belly stops from our hubs of Paris CDG and Amsterdam Schiphol

AIR FRANCE KLM MARTINAIR Cargo : Your cargo partner in Africa

Africa: Your cargo partner in the continent

Egypt Cairo AMS/CAI +1/7 MD11 Freighter INCREASE!!+ CDG/CAI 6/7 A343 +4/7 AMS/CAI B777-200

Maindeck Offer: 14 Freighter stops connecting to/fromthe African continent and more than 190 weekly

belly stops from our hubs of Paris CDG and Amsterdam Schiphol

AIR FRANCE KLM MARTINAIR Cargo : Your cargo partner in Africa

North Atlantic

USA/MexicoWashington CDG/IAD 7/7 B777-300

Los Angeles AMS/LAX +2/7 B747 Combi INCREASE!!

New York AMS/JFK +3/7 B747 Combi (seasonal) INCREASE!!

Mexico AMS/MEX +2/7 B747 Combi INCREASE!!Cancun CDG/CUN 4/7 B777-300 NEW!!

Main deck Offer : 42 weekly Combi or Freighter services

Mid/South Atlantic

Panama CDG/PTY 6/7 B777-200 INCREASE!!Havana CDG/HAV 11/7 B777 INCREASE!!

Dominican Republic Punta Cana CDGPUJ 7/7 B777-300 INCREASE!!

Columbia Bogota/Cali AMS/BOG/CLO 3/7 B777-200

Maindeck Offer: 10/7 weekly freighters

Africa: Your cargo partner in the continent

Congo Pointe Noire AMS/PNR 1/7 MD11 Freighter NEW!!+6/7 CDG/PNR A330-200

Congo Brazzaville AMS/BZV 1/7 MD11 Freighter NEW!!

Maindeck Offer: 14 Freighter stops connecting to/from the African continent and more than 190 weekly

belly stops from our hubs of Paris CDG andAmsterdam Schiphol

AIR FRANCE KLM MARTINAIR Cargo : Your cargo partner in Africa

Asia/Pacific

Japan Tokyo AMS/NRT 7/7 B747 Combi INCREASE!!Maindeck Offer: 44 Combi or Freighter weekly stops

Africa: Your cargo partner in the continent

South Africa Cape Town CDG/CPT 3/7 B777-200 NEW!! (Seasonal)+ AMS/CPT 5/7 B777-200

Maindeck Offer: 14 Freighter stops connecting to/fromthe African continent and more than 190 weekly

belly stops from our hubs of Paris CDG and Amsterdam Schiphol

AIR FRANCE KLM MARTINAIR Cargo : Your cargo partner in Africa

Africa: Your cargo partner in the continent

Cameroon Douala AMS/DLA 1/7 MD11 Freighter NEW!!+ 7/7 CDG/DLA B777-200

Maindeck Offer: 14 Freighter stops connecting to/from the African continent and more than 190 weekly

belly stops from our hubs of Paris CDG andAmsterdam Schiphol

AIR FRANCE KLM MARTINAIR Cargo : Your cargo partner in Africa

Our new destinations

Our main deck offer (1/2)

North / Mid / South Atlantic

IAH

* Some adjustments during the period

747Combi Daily

JFK* 747Combi Daily

LAX 747Combi 12457

MEX 747Combi Daily

ORD 747Combi 13567

YYZ 747Combi 4,6

MIA-MEX-ORD MD11 FF 2,6

ORD-PIK B777 FF 2,6

ORD B777 FF 4

ORD-DUB B777 FF 5

MEX-IAH B777 FF 1,5

MEX-GDL B777 FF 7

BQN-BOG-BQN-STN MD11 FF 2

BQN-CCS-BOG-UIO-BQN MD11 FF 3

MIA-GUA-BOG-BQN-STN MD11 FF 4

MIA-SJO-BOG-BQN MD11 FF 5

MIA-BOG-BQN-STN MD11 FF 7

VCP-EZE-UIO-MIA 747 FF 1,4

VCP-SCL-UIO-MIA 747 FF 2,5

VCP-LIM-UIO-MIA 747 FF 6

To/from CDG

To/from AMS

Our main deck offer (2/2)

Asia, Middle-East and Africa

CTU 747Combi 3,5,7

ICN 747Combi Daily

NRT 747Combi Daily

PEK 747Combi Daily

PVG 747Combi Daily + 246

HKG 747Combi Daily

ALA-HKG MD11 FF 2,4,6

IST Airbus FF 2,3,4,6,7

CAI MD11 FF 1,4

JNB-HRE-NBO B747FF 2,4,7

JNB-KGL-NBO B747FF 6

JNB-LUN-NBO B747FF 5

KRT-EBB-NBO B747FF 1

JNB-DAR-NBO B747FF 3

JIB-RUN-TNR-NBO B777 FF 3

CAI-RUN-TNR-NBO B777 FF 6

NDJ-BGF-BZV-PHC B777 FF 3

PNR-BZV-DLA MD11 FF 6

NIM-OUA-BKO B777 FF 1

To/from CDG

To/from AMS

new

We are your cargo

partner in Africa

Strong import capabilitiesDedicated teams in all major business centersMaindeck offer: 14 Freighter stops connecting to/from the African continent and more than 190 weekly belly stops from our hubs of Paris CDG and Amsterdam Schiphol

Main Africa Highlights W2015

Cameroon Douala NEW! AMS-DLA 1/7 MD11 Freighter + 7/7 CDG-DLA B777-200

South Africa Cape Town NEW!CDG-CPT 3/7 B777-200 (Seasonal)+ 5/7 AMS-CPT B777-200

Congo Pointe NoireNEW! AMS-PNR 1/7 MD11 Freighter +6/7 CDG-PNR A330-200

Congo Brazzaville NEW! AMS-BZV 1/7 MD11 Freighter

Egypt Cairo Freighter INCREASE! AMS-CAI +1/7 MD11+ 6/7CDG-CAI A343 +4/7 AMS-CAI B777-200

Uganda Entebbe NEW! AMS-EBB +1/7 747-400ERF

Extend your Pharma Scope

What we offer you

6. GDP Certified

10

0

%

0

%

7. Connectivity5. Pharma Dedication at Hubs

CDG

Special Product

Assistance

AMS

Conditioning Competence

Center

2. Global Pharma Network1. Worldwide Network

Pharmaceuticals require special care and handling. We manage the air supply chain from origin to destination and aim to provide the best care for patients’

safety.

3. Tailored Product Portfolio4. Global Pharma Commercial

Team

8. Track & Trace

Choose the optimal Cool Chain solutions© for your time-

sensitive and temperature controlled shipments

Pharma Active Containers

-20˚C +25˚CRAPt2 RKNt2

RKNe, RKNe1, RKNe2, RAPe2

Pharma Passive Containers

-50˚C +40˚CJYP XLx JYP Usx

JYP EUROx JYP½ EURO

Closed Cool Chain

solutions©

Controlled Cool Chain

solutions©

Pharma Control +2˚C +8˚C

Pharma Control +15˚C +25˚C

Pharma Control +2˚C +25˚C

Special Cool Chain solutions© for your high-value

pharmaceutical & healthcare shipments

Closed Cool Chain solutions©

Active and passive containers

Highest loading priority

Notification to the captain (NOTOC)

Temperature, battery and dry-ice checks

Reporting at HUB and O&D

Temperature-controlled trucking

Door-to-door solutions in collaboration with forwarder

Dedicated monitoring during transit

ACT: set temp between -20°C and +

25°C

PCT: set temp between -50°C and +

40°C

Controlled Cool Chain solutions©

Set temperatures between:

Specified temperature range during:

Notification to the captain (NOTOC)

Dedicated monitoring

PIL/COL: +2 / +8°C

CRT: +15 / +25°C

PIL: +2 / +25°C

(keep out of extremes)

Air transportation

Trucking

Warehousing

Cool storage on airport premises

Thermal blankets, on request

Leader in Good Distribution Practices (GDP)

We know how highly sensitive your

shipments are. That is why quality

assurance and GDP compliancy are an

integral part of our logistics solutions that

have proven to be successful for your

industry

To maximize product integrity and

therefore minimize risk, we provide you

a dedicated Pharma network fully

compliant with the GDP guidelines

GDP scope

• All own airline activities and facilities

(Quality system, processes,

documentation etc.)

• All subcontracted activities

100

%

0%

GDP Certification in

2015

Some of our global Pharma customers

Enjoy dedicated servicing

Our new website…

1Fully responsive:

fits to all devices

2Easier navigation

3More information

…with detailed product capability maps…

Pharma capability per product for all WW

stations

Search per

area

Search per

station

Search per

product

…and improved e-booking platforms

24/7 access - book outside the

regular office hours of our

CSO offices

You are in control, 100% sure

that all your shipment data

captured correctly

Quicker confirmation

No more waiting in telephone

queues

Book your allotment & pre-

bookings

Update or change your

booking at any time

MORE solutions: All searches via

‘Search Available Space’ result in a

‘Joint’ reply from AF+KL legacy: You

get the Maximum amount of Routes

with available capacity

EASIER: we implemented some

improvements like the ‘Booking

Assistant’, in case of incorrect

entered flight-numbers and the

possibility to book BUP shipments

NEW!

…and improved e-booking platforms

Cargo Portal Services (CPS)

You are in control!

Create, Change, Update

24/7 online booking portal

Book up to 45 days in advance

Create multiple bookings like allotments or pre-

bookings

Immediate confirmation on flights with capacity

available

Free of charge

Allows FWB (electronic airway bill data)

www.cargoportalservices.com

… Click ‘n BookBased on the email that confirms

your spot rate:

Your booking is just one click away

Easy access: no log in, no subscription, 24/7

Quote proposal in PDF format

All booking details prefilled (AWB number only

needed)

No additional cost

Quick response and automated follow up process

PDF booking confirmation available

Get faster at CDG and AMS

AFKLMP has already

38% of shipments with

electronic AWB and

strives to reach 45% at

the end of the year.

Let’s get digital with e-AWB & e-Freight

State-of-the art facility for

express/postal flows

Proximity to passenger terminals

(5/15min)

Connection scope: all CDG hub

flights

Injection capacity: 100pcs/minute

4 compulsory scanning points >

100% visibility

Industry standards compliant

(32KG/piece)

Our CDG HubExpress

The HubExpress in figures

Container stands41

Bulk stands10

Standby stands19

- long parcel sorter300m

Parcels per minute100

Injection capacity =

32kg Maximum

weight

450

Total CDG hub

network coverage

d a i l y f l i g h t s

6000Sorting capacity of up to

P a r c e l s p e r

h o u r

Aircraft-to-

HubExpres

s

average

transfer

time

7min

Aircraft parked

5 to 15Minutes away

(mini/maxi)

15min

5min

One day in G1XL

New quick transit times in G1XL

77% of cargo is in transit.

Our mission: to facilitate the handling of your goods

moving across our network with reduced transit

times

G1XL new transit times :

6 hours for T ULD/BUP/XPH and

fast connect stations

8 hours for loose shipment

4 hours for Equation XPS

The highest quality level for truck to aircraft

bulk cargo transit

Fast Connect

19 stations in France and Europe: AMS,

BCN, BOD, BRU, DUS, FRA, GVA, GRZ,

LNZ, LHR, LYS, MRS, MLH, NTE, SWK,

SXB, TRN, VIE, ZRH

Loose freight (DIM, COH, VAR, and EQU for

selected stations)

Up to 5,000kg / 6M3 per booking

A connection in 6 hours to onward long-haul

flight;

The highest Quality level for transit at CDG

(such as T-ULDs)

Cargo Control Centres in Paris & Amsterdam

Our Cargo Control Centres integrate new

functions to enable a better view of the

business and accelerate problem resolution

Dedicated team to

monitor specific

products

(pharmaceutical,

values etc.)

Better monitoring of

the Express flows

Schiphol – Investing for a better future

Building on our strong points

Intercontinental network

European road network

Transfer on the ground

Professional cargo community

Investing in connectivity

Infrastructure

Information and transparency

Safety, security and CSR

Cross functional cooperation with total air

cargo cluster

Investing in our future is investing in the chain

More than aircraft capacity

Innovation is the chain

AIR FRANCE KLM MARTINAIR Cargo has

joined forces with RHENUS and

CARGONAUT to create e-Fast Delivery, a

unique concept to simplify the cargo delivery

process

World premiere: e-Fast delivery at Schiphol

“Investing in the future.

This project was made

possible thanks to a

contribution from the

European Regional

Development Fund of

the European Union.”

The new eLink system sends

an automated message to the

Warehouse management

system

E-Fast: how does it work?Truck drivers are able to deliver air cargo directly to

designated loading docks without first stopping at the

documentation desk.

Warehouse

Management

System

The handler checks that

the shipment is:

Ready For Carriage

(RFC)

Secure Paperless

Upon arrival at the KLM Cargo

area, the drivers scan their

ACN (recognized road haulier)

card

If the shipment meets all 3

conditions, they can drive

straight through to the

designated loading dock

Loading

Docks

Thank You !

For the eleventh consecutive year, the

Dow Jones Sustainability Index has

ranked Air France-KLM leader in the

"Airlines" category.

Air France-KLM is one of the 24 most responsible

groups in the world.