Transcript
Page 1: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

Service design & sustainability

Suze IngramWorld Usability Day 2009

Page 2: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

Hello.

Photo by Wok http://flic.kr/p/dVeKM

Page 3: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

Service design?

Page 4: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

Environmental sustainability Social sustainability

Photo by Vilseskogen http://flic.kr/p/4VzX4N Photo by MooreALX http://flic.kr/p/4TGqHg

Page 5: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

8 examples…1. Reduce energy use (#1)

2. Reduce energy use (#2)

3. Car sharing

4. Homelessness

5. Aged care services

6. Health and wellbeing inequalities

7. Demential services

8. Migrant workers health

Service design & sustainability

Page 6: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

Photo by Gúnna http://flic.kr/p/FjU6K

1. Reduce energy use (example #1)

Page 7: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

Photo by Jeff Croft http://flic.kr/p/GVPZN

2. Reduce energy use (example #2)

Page 8: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

3. Car sharingPhoto by Gavin Luhrs http://flic.kr/p/75T3de

Page 9: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

4. HomelessnessPhoto by otzberg http://flic.kr/p/rgByo

Page 10: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

5. Aged care servicesPhoto by K's GLIMPSES http://www.flickr.com/photos/kris10lprs/3056021115/

Page 11: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

6. Health and wellbeing inequalitiesPhoto by thinkpublic http://flic.kr/p/6zkuZD

Page 12: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

7. Dementia servicesPhoto used with permission from thinkpublic

Page 13: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

8. Migrant healthPhoto used with permission from uscreates http://flic.kr/p/4vEbX

Page 14: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

8 examples…1. Reduce energy use (#1)

2. Reduce energy use (#2)

3. Car sharing

4. Homelessness

5. Aged care services

6. Health and wellbeing inequalities

7. Demential services

8. Migrant workers health

Service design & sustainability

Page 15: Service Design & Sustainability. Presented by Suze Ingram at World Usability Day

Thanks.

Photo by Vilseskogen http://flic.kr/p/4VzX4N

Suze Ingram

@suzeingram

suzeingram.blogspot.com

servicedesignhub.com.au


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