Download - Sevices And Systems Engineering
Service & Systems Engineering
Student Aspirations• Mix of Business and Engineering• Complex Service Systems• Innovation and Creativity• People Engagement
• Consulting (IT, Business, Technical)• Many service systems
– Transportation– Health Care– Insurance and repairs
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Need Broad Curricular Experiences:Service Science, Management & Engineering (SSME)
The marketplace requires innovation that combinespeople, technology, value and clients
Business Models & Processes
Science &
Technology
People&
Culture
SSMESSME
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Service Education is Interdisciplinary
Need more T-shaped people – both deep and broad
Business and Managem
ent
Science and Engineering
Economics and Social Sciences
Math and O
perations Research
Computer Science &
Info. Systems
Industrial and Systems Engineering
Business Anthropology
Organizational Change &
Learning
5
Nation A %
G%
S%
ServiceGrowth
China 50 15 35 191%
India 60 17 23 28%
U.S. 3 27 70 21%
Indonesia 45 16 39 35%
Brazil 23 24 53 20%
Russia 12 23 65 38%
Japan 5 25 70 40%
Nigeria 70 10 20 30%
Bangladesh 63 11 26 30%
Spain 3.4 30 66 53%
Ten NationsTotal 50% of World Wide Labor
A = Agriculture, G = Goods, S = Services1980-2005PC Age
2005United States
The largest labor force migration in human history is underway, driven by global communications,
business and technology growth, urbanization and low cost labor
(A) Agriculture:Value from
harvesting nature
(G) Goods:Value from
making products
(S) Services:Value from enhancing the
capabilities of things (customizing, distributing, etc.) and interactions between things
Global Service Economy
International Labor Organization
US Employment History & Trends
Team Members
Corporate Sponsors• IBM (Dianne Fodell)• State Farm (John Quarton, Amy Mast, Russ Smith)Faculty Advisors• Russ Korte & Ray Price (Faculty Advisors)Student Advisors & Organizations• OTCR (Office of Technical Consulting Resources)• Lisa Mazzocco• Xing Wang