Service & Systems Engineering

Student Aspirations• Mix of Business and Engineering• Complex Service Systems• Innovation and Creativity• People Engagement

• Consulting (IT, Business, Technical)• Many service systems

– Transportation– Health Care– Insurance and repairs

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Need Broad Curricular Experiences:Service Science, Management & Engineering (SSME)

The marketplace requires innovation that combinespeople, technology, value and clients

Business Models & Processes

Science &

Technology

People&

Culture

SSMESSME

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Service Education is Interdisciplinary

Need more T-shaped people – both deep and broad

Business and Managem

ent

Science and Engineering

Economics and Social Sciences

Math and O

perations Research

Computer Science &

Info. Systems

Industrial and Systems Engineering

Business Anthropology

Organizational Change &

Learning

5

Nation A %

G%

S%

ServiceGrowth

China 50 15 35 191%

India 60 17 23 28%

U.S. 3 27 70 21%

Indonesia 45 16 39 35%

Brazil 23 24 53 20%

Russia 12 23 65 38%

Japan 5 25 70 40%

Nigeria 70 10 20 30%

Bangladesh 63 11 26 30%

Spain 3.4 30 66 53%

Ten NationsTotal 50% of World Wide Labor

A = Agriculture, G = Goods, S = Services1980-2005PC Age

2005United States

The largest labor force migration in human history is underway, driven by global communications,

business and technology growth, urbanization and low cost labor

(A) Agriculture:Value from

harvesting nature

(G) Goods:Value from

making products

(S) Services:Value from enhancing the

capabilities of things (customizing, distributing, etc.) and interactions between things

Global Service Economy

International Labor Organization

US Employment History & Trends

Team Members

Corporate Sponsors• IBM (Dianne Fodell)• State Farm (John Quarton, Amy Mast, Russ Smith)Faculty Advisors• Russ Korte & Ray Price (Faculty Advisors)Student Advisors & Organizations• OTCR (Office of Technical Consulting Resources)• Lisa Mazzocco• Xing Wang