Transcript
Challenge the future
DelftUniversity ofTechnology
Social media and webcare with
university studentsRob Speekenbrink, communication TU Delft, the Netherlands
Webcare / Online service and helpdesk
Monitoring
Intervention / interaction
Influencing
• 10 students• From 9AM until midnight• 7 days a week• Monitoring and alerting the
rest of the organisation• Answering all questions (!!)
Within an hour • Producing content
Content worth sharing
Content follows platform
TU Delft as a networkAlumni group >22.000