Starting a Conference Call
To start a conference call, the moderator must call into the number
provided and follow the instructions. When prompted for a code, enter the
Moderator Code using the keypad. You will then be asked to say your name and
press the pound button (#). If you are the first person in the conference, you’ll
hear music until one or more participants join.
When a participant calls in, they will be asked to enter in a Participant
Code. Once entered in the conference, the participant will hear music until the
moderator joins. Shaw will provide the moderator with the participant code at
the time of account activation.
Audio Conference Toll Free Number: 1-888-433-2192
Local Number: 778-945-1044
Using the Web Interface
In your internet browser, type in http://conferencing.shawbusiness.ca. You
will see the login page which will require you to type in both Moderator Code and
Participant Code to log in.
Once logged in, the Moderator will see the screen below. Please note the
contact information for Shaw support appears on the bottom of every page of the
conferencing website.
If there are no callers in the conference, you will see a message saying “You
are not in a conference right now.” You can login into the website anytime to see
your past conferences and to retrieve the recordings of the conference calls if
needed. This feature is explained later on.
Active Conference
When the moderator or participants call in, the screen will immediately
update to show who has called in. The screen has a features exclusive to the
moderator of the conference.
ID: Click the next to any participant to disconnect them from the conference.
Name: Click next to any participant to change their name. After typing in a
new name, click to save it.
Talking: When the speech icon appears, it means that person is talking.
Hand Raised: Appears when a participant presses *4 on their keypad to raise
their hand. They can press *4 again to lower their hand. The moderator can also
click to lower all hands.
On-hold: Click to put all participants on hold. A recording will inform them that
they’ve been put on hold and they’ll hear music playing. Click to bring them
back into the conference. If you need to put a select few on hold, click next to
the name of the participant. The icon will change to to indicate they are
listening to music. Click that icon again to bring them back into the conference.
Muted: Click to mute all participants. This feature lets them still hear the
conference, but they cannot speak. Click to unmute all participants. You can
also click the icon next to the participant or participants you want to
selectively mute. Note: By clicking the New Participants checkbox, you can mute
any participants who arrive to the conference. This is especially helpful if someone
arrives late and you don’t want to be interrupted.
End Conference: Click to disconnect all participants in the conference.
Lock: Click to lock the conference. Any participants who call in will be sent to the
Green Room. They’ll hear music as if on hold and the moderator can click either
to let them in or to disconnect them.
Retain Recording: Click the checkbox to record the conference. The recording can
later be found under the Past Conferences tab.
Former Participants: Lists all participants who have left the conference.
Past Conferences
In this tab, you can access information regarding conferences you’ve had in
the past. You can look up the date of the conference, start time, duration, how
many people were in each conference as well as which phone number the
moderator called in from. You can filter your list of conferences by picking a start
and end date from the calendar provided by clicking . You can also type the
dates in the blank fields provided (MM-DD-YYYY).
Recording: If you clicked the Retain Recording checkbox during one of your
conferences, your recording will appear in Recording heading. Click to save
your recording or just listen to it. Click to delete the recording if you don’t need
it.
Manage Codes
For added security, you can create more participant codes. This way, if you
have a participant who will only be joining your conference once, you can assign
them a participant code different from everyone else that you can either delete
manually after the conference or set to expire on a certain date.
To add a participant code, type an alias in the blank field for Code Alias. If
you want the code to expire on a certain day, click the blank field for Expiry Date
to bring up a calendar. If you don’t want to add an expiry date, click Add. The
information and new participant code will now appear on the screen.
Note: you can delete a participant code at any time even if the expiry date has not
passed.
Help
Click the Help tab at any time for further information on using the audio
conference service. There is also a Keypad Command list that shows all the
available controls and features using your phones keypad. This list can be printed
out by using the print button located at the top of the list.
For further support, please call the Shaw support line at 1 -877-742-9249.
You can also e-mail support at [email protected] and our support
team will assist you.
Thank you for choosing the Shaw Audio Conference Service.