Starting a Conference Call

To start a conference call, the moderator must call into the number

provided and follow the instructions. When prompted for a code, enter the

Moderator Code using the keypad. You will then be asked to say your name and

press the pound button (#). If you are the first person in the conference, you’ll

hear music until one or more participants join.

When a participant calls in, they will be asked to enter in a Participant

Code. Once entered in the conference, the participant will hear music until the

moderator joins. Shaw will provide the moderator with the participant code at

the time of account activation.

Audio Conference Toll Free Number: 1-888-433-2192

Local Number: 778-945-1044

Using the Web Interface

In your internet browser, type in http://conferencing.shawbusiness.ca. You

will see the login page which will require you to type in both Moderator Code and

Participant Code to log in.

Once logged in, the Moderator will see the screen below. Please note the

contact information for Shaw support appears on the bottom of every page of the

conferencing website.

If there are no callers in the conference, you will see a message saying “You

are not in a conference right now.” You can login into the website anytime to see

your past conferences and to retrieve the recordings of the conference calls if

needed. This feature is explained later on.

Active Conference

When the moderator or participants call in, the screen will immediately

update to show who has called in. The screen has a features exclusive to the

moderator of the conference.

ID: Click the next to any participant to disconnect them from the conference.

Name: Click next to any participant to change their name. After typing in a

new name, click to save it.

Talking: When the speech icon appears, it means that person is talking.

Hand Raised: Appears when a participant presses *4 on their keypad to raise

their hand. They can press *4 again to lower their hand. The moderator can also

click to lower all hands.

On-hold: Click to put all participants on hold. A recording will inform them that

they’ve been put on hold and they’ll hear music playing. Click to bring them

back into the conference. If you need to put a select few on hold, click next to

the name of the participant. The icon will change to to indicate they are

listening to music. Click that icon again to bring them back into the conference.

Muted: Click to mute all participants. This feature lets them still hear the

conference, but they cannot speak. Click to unmute all participants. You can

also click the icon next to the participant or participants you want to

selectively mute. Note: By clicking the New Participants checkbox, you can mute

any participants who arrive to the conference. This is especially helpful if someone

arrives late and you don’t want to be interrupted.

End Conference: Click to disconnect all participants in the conference.

Lock: Click to lock the conference. Any participants who call in will be sent to the

Green Room. They’ll hear music as if on hold and the moderator can click either

to let them in or to disconnect them.

Retain Recording: Click the checkbox to record the conference. The recording can

later be found under the Past Conferences tab.

Former Participants: Lists all participants who have left the conference.

Past Conferences

In this tab, you can access information regarding conferences you’ve had in

the past. You can look up the date of the conference, start time, duration, how

many people were in each conference as well as which phone number the

moderator called in from. You can filter your list of conferences by picking a start

and end date from the calendar provided by clicking . You can also type the

dates in the blank fields provided (MM-DD-YYYY).

Recording: If you clicked the Retain Recording checkbox during one of your

conferences, your recording will appear in Recording heading. Click to save

your recording or just listen to it. Click to delete the recording if you don’t need

it.

Manage Codes

For added security, you can create more participant codes. This way, if you

have a participant who will only be joining your conference once, you can assign

them a participant code different from everyone else that you can either delete

manually after the conference or set to expire on a certain date.

To add a participant code, type an alias in the blank field for Code Alias. If

you want the code to expire on a certain day, click the blank field for Expiry Date

to bring up a calendar. If you don’t want to add an expiry date, click Add. The

information and new participant code will now appear on the screen.

Note: you can delete a participant code at any time even if the expiry date has not

passed.

Help

Click the Help tab at any time for further information on using the audio

conference service. There is also a Keypad Command list that shows all the

available controls and features using your phones keypad. This list can be printed

out by using the print button located at the top of the list.

For further support, please call the Shaw support line at 1 -877-742-9249.

You can also e-mail support at clientservices@shawbusiness.ca and our support

team will assist you.

Thank you for choosing the Shaw Audio Conference Service.