www.tceswheelchair.com
SUPPORTING YOUR WHEELCHAIR TRANSFORMATION
SUPPORTING YOUR WHEELCHAIR TRANSFORMATION AGENDA
TCES COMMUNITY WHEELCHAIRS
CONCEPT
WHAT TCES COMMUNITY AND CSS WILL BRING TO
YOUR SERVICE
FULLY PAPERLESSSECURE CLOUD HOSTED
FOR ON-THE-GO WORKINGWITH MOBILE APPLICATIONS
ONLINE CLINIC AND CLINICIAN DIARIES
WITH SERVICE USER CHECK-IN
REDUCTION IN ADMINISTRATION
OVERHEAD SO MORE TIME FOR FACE-TO-FACE
PATIENT TIME
“NEVER LOSE“ CLOSED-LOOP EPISODE
MANAGEMENT WITH AUDIT TIMELINES
RECYCLING AND RE-USING, WORLD CLASS ASSET
MANAGEMENT
AUTOMATED NHS REPORTING AND
INTEGRATED POWER BI FOR REAL-TIME SERVICE
KPI’S
WHITE LABEL CITIZEN PORTAL AND SMS,
EMAIL AND LETTER COMMUNICATION
OPTIONS
JOINED UP WORKING WITH TCES COMMUNITY FOR INTEGRATED SINGLE
SERVICE DELIVERIES, COLLECTION AND REPAIRS
UPGRADES AND INNOVATION;
IMPLEMENTATION AND ON-GOING CUSTOMER
SUPPORT
www.tceswheelchair.com
TCES COMMUNITY WHEELCHAIRS CONCEPT
The TCES Community Wheelchair cloud platform brings operational transparency to Wheelchair Services
to ensure the best outcome for wheelchair clients, joined-up working practices, client communication, clinic
management, recycled catalogues with an emphasis for re-use along with refined workshop and in field
operations offering a complete end-to-end paper free solution to those we serve.
TCES Community is not a legacy Database/Paper wheelchair solution and therefore brings changes and
challenges to legacy working practices; this it does to benefit all those clients who deserve a swift and
efficient outcome to their mobility needs while ensuring the protection of their data through secure, robust
governance procedures.
WHAT TCES COMMUNITY AND CSSWILL BRING TO YOUR SERVICE
A consultative forum which listens and allows services to add more to the platform to encourage continual improvements, all at no extra cost. If you don’t like something and it makes sense we will do
everything we can to explain, reconfigure and adapt.
Reliable, sturdy, well maintained, adaptive cloud-based software hosted on an NHS
coin accredited platform with 99.9% uptime and an SLA to match.
Integrated and automated real-time NHS Wheelchairs Operational Data Collection report adhering to the National Wheelchair Data Collection guidance; the processing and submission based on real event data ensuring with certainty that your service is meeting its national KPI’s and if not, why not.
Secure ‘Never Lose‘ audited client episode processing to assist with on target closing of episode care.
World-class ‘best practice‘ asset management to make chair and accessory
recycling and re-use the norm.
CSS is the only provider who employs hands-on warehouse operatives to
not just train but assist in warehouse migration and recycled cataloguing.
A team who are interested in your service, not just selling software and
disappearing, we stay until your service is working at its optimum.
www.tceswheelchair.com
FULLY PAPERLESS
We don’t believe in paper at CSS, it gets lost, mislaid, forgotten about, is insecure and cannot
be viewed by more than one person at a time, the processing is time-consuming, and data entry
required for reporting. Paper doesn’t flow.
All functions within our solution are closed-loop, and paperless meaning clients don’t ever get
forgotten, episodes of care don’t get mislaid - alerts keep everything on track.
Controlled workflows ensure strict
governance, ease of new staff training and
the inability to work outside those agreed
and managed processes, it’s all just a common
sense approach to episode management.
No paper ensures easy GDPR compliance and
encryption keeps clients data safe and secure.
SECURE CLOUD HOSTED FOR ON-THE-GO WORKINGWITH MOBILE APPLICATIONS
Nobody came into healthcare to complete paperwork,
so why not make it simple, accurate straight forward
to complete as you work? Our mobile apps using 4G
and WiFi allow for in situ or post-visit assessment
completion, submission and immediate hope to the next
workflow process, not time wasted for clinician or client.
Technicians working in the workshop or field
undertaking refurbishment, repairs, PPM, deliveries and
collections ensure that assets and activities are always
meticulously tracked, recorded in real-time and next
event actioned, in turn, creating real-time information
and producing service KPI’s.
All client data is available to clinicians in the field in real-
time and in conjunction with background loaded diaries
to cater for poor signal area working. Background data
synchronisation occurs as soon as 4G or WiFi becomes
available and all data in the field is fully encrypted.
www.tceswheelchair.com
RECYCLING AND RE-USING,WORLD CLASS ASSET MANAGEMENT
TCES Community takes asset management to
its extreme. It’s not just about cataloguing but
ensuring reuse as we want you to get the optimum
use out of your recycled inventory.
“Buy new wheelchair” processes drive clinician and clinical administrators into reusing recycled stock
and/or accessories to save money and more importantly get the product to the client as soon as
possible. Electronic authorisations can be put in place to ensure stock is always reused over buying new.
CSS is the only software organisation in today’s wheelchair and CES market place actively using
wheelchair asset templating and recycling techniques.
TCES Community integrated solutions brings warehouse and catalogue together as one, as
assets are recycled in the workshop and pushed back to the shelf they are seamlessly linked to
the manufacturer code and specification and catalogued automatically alongside close technical
equivalents; this ensures your service understands the recycled stock you have available in real-time.
“NEVER LOSE“ CLOSED-LOOP EPISODEMANAGEMENT WITH AUDIT TIMELINES
Open to close episode management along with pauses,
are critical to effective 18-week wheelchair turnaround.
TCES Community ‘Never Lose’ closed-loop process
ensures clients can’t get forgotten under clouds of
paperwork and each episode is governed through our
active episode of care timeline and overarching overdue
alert management.
TCES Community 18-week governance reports allow
for individual drill down into episodes of care failing the
18-week maximum timeline for a detailed analysis of what
happened and what went wrong.
www.tceswheelchair.com
REDUCTION IN ADMINISTRATION OVERHEAD SOMORE TIME FOR FACE-TO-FACE PATIENT TIME
Chasing paper, processing paper, chasing stock in the warehouse and producing reports is all of no benefit
to the client. TCES Community aims to reduce data entry and produce workflows to create efficiency and
simplicity.
Just some of the features which keep things moving are:
Online referrals from GP’s and accredited assessors directly into the system
Automated warehouse GRN for parts, accessories andchairs with an auto alert arrival against client activity
Assessments on-the-go tablet/smartphone
Workshop PDI, scrap, refurbishments along with refurbishment authorisations on scanner and desktop web browser
Automated routing and dispatch to in-field technicians integrated with CES services
ONLINE CLINIC AND CLINICIAN DIARIESWITH SERVICE USER CHECK-IN
TCES Community, as standard ships with complete centralised clinic and clinician
diary capabilities, incorporating all the features you would expect, including out of
office, working hours, clinic slots and availability times.
TCES Community as standard comes with a Client Clinic Arrival App, which
allows booking in via a tablet to alert clinicians that the client has arrived,
auditing the event within the timeline.
www.tceswheelchair.com
WHITE LABEL CITIZEN PORTAL AND SMS, EMAIL AND LETTER COMMUNICATION OPTIONS
Communication with the client is key and with all TCES Community
products, telephone (also available VOIP integration), SMS, Email
and posted letter communications are available as auto-generated
activities and subsequently audited with the episode timeline.
Inbound SMS and email are available to support all users but most
prolifically, users with hearing or speech disabilities.
A white label 2-factor authentication citizen portal for clients is
available for integration into Health and Social websites or available
as a stand-alone link to keep clients and carers up-to-date with all
aspects of an episode of care’s progress including but not limited to,
appointments, delivery, collection and repair activities ensuring they
are always in the loop.
JOINED UP WORKING WITH TCES COMMUNITY FOR INTEGRATED SINGLE SERVICE DELIVERIES, COLLECTION AND REPAIRS
CES Loan Store and Wheelchair Service Integration
TCES Community brings an industry-first in offering seamless integration between
loan and wheelchair operations, the aim being to maximise efficiencies for local
authorities and bring “one walk down the path“ activities to service users.
TCES Community integrates everything from assessment, activity routing and
scheduling, warehousing, workshop and activity delivery, collection and repair.
Easy training, smooth workflows.
www.tceswheelchair.com
AUTOMATED NHS REPORTING AND INTEGRATED POWER BI FOR REAL-TIME SERVICE KPI’S
TCES Community has an array of online reports
covering all aspects of the service and now ships
with Integrated Power BI and the ability to create
ad-hoc reports from the TCES Community Data
Warehouse.
As with all our software platforms, CSS will continue innovating and integrating, working closely with wheelchair
services across the United Kingdom to meet all their and their clients’ needs while continuing to search for
efficiencies and optimisations in daily operations; CSS aims to make your investment in CSS cost-neutral.
Any reasonable, logical request to our product team for change is made free of charge if it benefits all our clients;
our wheelchair solution is not bespoke and is written to meet the needs of every service.
All upgrades will be included in the annual licencing fee.
Our offering comes with a dedicated TCES Community
Wheelchair development team, professional services
and account management.
We want to offer a very best of breed product with
supreme operational functionality, API integration,
CES integration, NHS spine interaction while offering
a great value price tag.
UPGRADES AND INNOVATION
www.tceswheelchair.com
Our implementation team are well trained and well experienced in every aspect of the service; they will offer
support and guidance and their concept of best practice. Implementation consultants will always advise but
never tell you how you must do things; we work as a team with your service.
We are the first software organisation to include as part of our implementation and pricing a highly experienced
warehouse consultant not only to advise and demonstrate but also if you ask to get hands-on and help your team
catalogue and work with assets and inventory to ensure the best outcome.
CSS are fanatical about customer support that operates as an online ticketing system with telephony, which
comes as standard. Our ‘in-house‘ Helpdesk system, Zendesk, deals with all TCES Community Wheelchair
queries, with a fully auditable ticketing trail in email form for peace of mind for both parties. We have extended
support hours as of August 2018 to 8am to 6pm to ensure we are always there when you need us.
The helpdesk utilises industry-standard benchmarking to gauge standards set across the industry as a whole.
Based on this information, the team works towards and strives to exceed specific key performance indicators
such as ticket resolution times.
We also operate a Live Chat Service if immediate assistance is required and now have an active application BOT
to support users.
IMPLEMENTATION ANDON-GOING CUSTOMER SUPPORT
CSS2 & 3 Parkside Court, Greenhough Road,
Lichfield, Staffordshire, WS13 7FEW: www.tceswheelchair.com E: [email protected] T: 0844 879 4531
CSS 526 | Issue 1.1
SUPPORTING YOUR WHEELCHAIR TRANSFORMATION