www.tceswheelchair.com

SUPPORTING YOUR WHEELCHAIR TRANSFORMATION

SUPPORTING YOUR WHEELCHAIR TRANSFORMATION AGENDA

TCES COMMUNITY WHEELCHAIRS

CONCEPT

WHAT TCES COMMUNITY AND CSS WILL BRING TO

YOUR SERVICE

FULLY PAPERLESSSECURE CLOUD HOSTED

FOR ON-THE-GO WORKINGWITH MOBILE APPLICATIONS

ONLINE CLINIC AND CLINICIAN DIARIES

WITH SERVICE USER CHECK-IN

REDUCTION IN ADMINISTRATION

OVERHEAD SO MORE TIME FOR FACE-TO-FACE

PATIENT TIME

“NEVER LOSE“ CLOSED-LOOP EPISODE

MANAGEMENT WITH AUDIT TIMELINES

RECYCLING AND RE-USING, WORLD CLASS ASSET

MANAGEMENT

AUTOMATED NHS REPORTING AND

INTEGRATED POWER BI FOR REAL-TIME SERVICE

KPI’S

WHITE LABEL CITIZEN PORTAL AND SMS,

EMAIL AND LETTER COMMUNICATION

OPTIONS

JOINED UP WORKING WITH TCES COMMUNITY FOR INTEGRATED SINGLE

SERVICE DELIVERIES, COLLECTION AND REPAIRS

UPGRADES AND INNOVATION;

IMPLEMENTATION AND ON-GOING CUSTOMER

SUPPORT

www.tceswheelchair.com

TCES COMMUNITY WHEELCHAIRS CONCEPT

The TCES Community Wheelchair cloud platform brings operational transparency to Wheelchair Services

to ensure the best outcome for wheelchair clients, joined-up working practices, client communication, clinic

management, recycled catalogues with an emphasis for re-use along with refined workshop and in field

operations offering a complete end-to-end paper free solution to those we serve.

TCES Community is not a legacy Database/Paper wheelchair solution and therefore brings changes and

challenges to legacy working practices; this it does to benefit all those clients who deserve a swift and

efficient outcome to their mobility needs while ensuring the protection of their data through secure, robust

governance procedures.

WHAT TCES COMMUNITY AND CSSWILL BRING TO YOUR SERVICE

A consultative forum which listens and allows services to add more to the platform to encourage continual improvements, all at no extra cost. If you don’t like something and it makes sense we will do

everything we can to explain, reconfigure and adapt.

Reliable, sturdy, well maintained, adaptive cloud-based software hosted on an NHS

coin accredited platform with 99.9% uptime and an SLA to match.

Integrated and automated real-time NHS Wheelchairs Operational Data Collection report adhering to the National Wheelchair Data Collection guidance; the processing and submission based on real event data ensuring with certainty that your service is meeting its national KPI’s and if not, why not.

Secure ‘Never Lose‘ audited client episode processing to assist with on target closing of episode care.

World-class ‘best practice‘ asset management to make chair and accessory

recycling and re-use the norm.

CSS is the only provider who employs hands-on warehouse operatives to

not just train but assist in warehouse migration and recycled cataloguing.

A team who are interested in your service, not just selling software and

disappearing, we stay until your service is working at its optimum.

www.tceswheelchair.com

FULLY PAPERLESS

We don’t believe in paper at CSS, it gets lost, mislaid, forgotten about, is insecure and cannot

be viewed by more than one person at a time, the processing is time-consuming, and data entry

required for reporting. Paper doesn’t flow.

All functions within our solution are closed-loop, and paperless meaning clients don’t ever get

forgotten, episodes of care don’t get mislaid - alerts keep everything on track.

Controlled workflows ensure strict

governance, ease of new staff training and

the inability to work outside those agreed

and managed processes, it’s all just a common

sense approach to episode management.

No paper ensures easy GDPR compliance and

encryption keeps clients data safe and secure.

SECURE CLOUD HOSTED FOR ON-THE-GO WORKINGWITH MOBILE APPLICATIONS

Nobody came into healthcare to complete paperwork,

so why not make it simple, accurate straight forward

to complete as you work? Our mobile apps using 4G

and WiFi allow for in situ or post-visit assessment

completion, submission and immediate hope to the next

workflow process, not time wasted for clinician or client.

Technicians working in the workshop or field

undertaking refurbishment, repairs, PPM, deliveries and

collections ensure that assets and activities are always

meticulously tracked, recorded in real-time and next

event actioned, in turn, creating real-time information

and producing service KPI’s.

All client data is available to clinicians in the field in real-

time and in conjunction with background loaded diaries

to cater for poor signal area working. Background data

synchronisation occurs as soon as 4G or WiFi becomes

available and all data in the field is fully encrypted.

www.tceswheelchair.com

RECYCLING AND RE-USING,WORLD CLASS ASSET MANAGEMENT

TCES Community takes asset management to

its extreme. It’s not just about cataloguing but

ensuring reuse as we want you to get the optimum

use out of your recycled inventory.

“Buy new wheelchair” processes drive clinician and clinical administrators into reusing recycled stock

and/or accessories to save money and more importantly get the product to the client as soon as

possible. Electronic authorisations can be put in place to ensure stock is always reused over buying new.

CSS is the only software organisation in today’s wheelchair and CES market place actively using

wheelchair asset templating and recycling techniques.

TCES Community integrated solutions brings warehouse and catalogue together as one, as

assets are recycled in the workshop and pushed back to the shelf they are seamlessly linked to

the manufacturer code and specification and catalogued automatically alongside close technical

equivalents; this ensures your service understands the recycled stock you have available in real-time.

“NEVER LOSE“ CLOSED-LOOP EPISODEMANAGEMENT WITH AUDIT TIMELINES

Open to close episode management along with pauses,

are critical to effective 18-week wheelchair turnaround.

TCES Community ‘Never Lose’ closed-loop process

ensures clients can’t get forgotten under clouds of

paperwork and each episode is governed through our

active episode of care timeline and overarching overdue

alert management.

TCES Community 18-week governance reports allow

for individual drill down into episodes of care failing the

18-week maximum timeline for a detailed analysis of what

happened and what went wrong.

www.tceswheelchair.com

REDUCTION IN ADMINISTRATION OVERHEAD SOMORE TIME FOR FACE-TO-FACE PATIENT TIME

Chasing paper, processing paper, chasing stock in the warehouse and producing reports is all of no benefit

to the client. TCES Community aims to reduce data entry and produce workflows to create efficiency and

simplicity.

Just some of the features which keep things moving are:

Online referrals from GP’s and accredited assessors directly into the system

Automated warehouse GRN for parts, accessories andchairs with an auto alert arrival against client activity

Assessments on-the-go tablet/smartphone

Workshop PDI, scrap, refurbishments along with refurbishment authorisations on scanner and desktop web browser

Automated routing and dispatch to in-field technicians integrated with CES services

ONLINE CLINIC AND CLINICIAN DIARIESWITH SERVICE USER CHECK-IN

TCES Community, as standard ships with complete centralised clinic and clinician

diary capabilities, incorporating all the features you would expect, including out of

office, working hours, clinic slots and availability times.

TCES Community as standard comes with a Client Clinic Arrival App, which

allows booking in via a tablet to alert clinicians that the client has arrived,

auditing the event within the timeline.

www.tceswheelchair.com

WHITE LABEL CITIZEN PORTAL AND SMS, EMAIL AND LETTER COMMUNICATION OPTIONS

Communication with the client is key and with all TCES Community

products, telephone (also available VOIP integration), SMS, Email

and posted letter communications are available as auto-generated

activities and subsequently audited with the episode timeline.

Inbound SMS and email are available to support all users but most

prolifically, users with hearing or speech disabilities.

A white label 2-factor authentication citizen portal for clients is

available for integration into Health and Social websites or available

as a stand-alone link to keep clients and carers up-to-date with all

aspects of an episode of care’s progress including but not limited to,

appointments, delivery, collection and repair activities ensuring they

are always in the loop.

JOINED UP WORKING WITH TCES COMMUNITY FOR INTEGRATED SINGLE SERVICE DELIVERIES, COLLECTION AND REPAIRS

CES Loan Store and Wheelchair Service Integration

TCES Community brings an industry-first in offering seamless integration between

loan and wheelchair operations, the aim being to maximise efficiencies for local

authorities and bring “one walk down the path“ activities to service users.

TCES Community integrates everything from assessment, activity routing and

scheduling, warehousing, workshop and activity delivery, collection and repair.

Easy training, smooth workflows.

www.tceswheelchair.com

AUTOMATED NHS REPORTING AND INTEGRATED POWER BI FOR REAL-TIME SERVICE KPI’S

TCES Community has an array of online reports

covering all aspects of the service and now ships

with Integrated Power BI and the ability to create

ad-hoc reports from the TCES Community Data

Warehouse.

As with all our software platforms, CSS will continue innovating and integrating, working closely with wheelchair

services across the United Kingdom to meet all their and their clients’ needs while continuing to search for

efficiencies and optimisations in daily operations; CSS aims to make your investment in CSS cost-neutral.

Any reasonable, logical request to our product team for change is made free of charge if it benefits all our clients;

our wheelchair solution is not bespoke and is written to meet the needs of every service.

All upgrades will be included in the annual licencing fee.

Our offering comes with a dedicated TCES Community

Wheelchair development team, professional services

and account management.

We want to offer a very best of breed product with

supreme operational functionality, API integration,

CES integration, NHS spine interaction while offering

a great value price tag.

UPGRADES AND INNOVATION

www.tceswheelchair.com

Our implementation team are well trained and well experienced in every aspect of the service; they will offer

support and guidance and their concept of best practice. Implementation consultants will always advise but

never tell you how you must do things; we work as a team with your service.

We are the first software organisation to include as part of our implementation and pricing a highly experienced

warehouse consultant not only to advise and demonstrate but also if you ask to get hands-on and help your team

catalogue and work with assets and inventory to ensure the best outcome.

CSS are fanatical about customer support that operates as an online ticketing system with telephony, which

comes as standard. Our ‘in-house‘ Helpdesk system, Zendesk, deals with all TCES Community Wheelchair

queries, with a fully auditable ticketing trail in email form for peace of mind for both parties. We have extended

support hours as of August 2018 to 8am to 6pm to ensure we are always there when you need us.

The helpdesk utilises industry-standard benchmarking to gauge standards set across the industry as a whole.

Based on this information, the team works towards and strives to exceed specific key performance indicators

such as ticket resolution times.

We also operate a Live Chat Service if immediate assistance is required and now have an active application BOT

to support users.

IMPLEMENTATION ANDON-GOING CUSTOMER SUPPORT

CSS2 & 3 Parkside Court, Greenhough Road,

Lichfield, Staffordshire, WS13 7FEW: www.tceswheelchair.com E: enquiries@csseurope.co.uk T: 0844 879 4531

CSS 526 | Issue 1.1

SUPPORTING YOUR WHEELCHAIR TRANSFORMATION