Sustainability Report 2015
2 Owner's Letter
4 BusinessProfile
6 FocusonCulture
8 FocusonPeople
11 Focus on Environment
19 Focus on Community
26 Glossary
28 About This Report
30 ContactandFeedback
Contents
2RRH LLC Sustainability Report 2015
Sustainabilityisandhasalwaysbeenatthecore
ofourvaluesatRichmondRoadHoldingsandwe
havehadastrongfocusonproductsandservices
thatsupportthismission.Weareproudtostate
thatattheendof2015weare100%carbon
neutralintheproductsweprovideourcustomers
aswellasallofourcompanyoperations.
KiwiEnergy,ourfirstUnitedStatesretailcompany
hasastrongfocusoncleanerenergyproducts.
Bytheendof2015,weoffsetalltheenergy
consumedbyourcustomerswithRenewable
EnergyCertificatesandintroducedourcarbon
offsetnaturalgasproduct.Bytheendof2015our
entirecustomerbaseenergyconsumptionwas
beingoffset,resultinginzeronetgreenhouse
gasemissionsfromtheirenergyusage,whichis
equalto10,971garbagetrucksworthofwaste
or229,085acresofforestintheUnitedStates.
Additionally,ournaturalgasusagehasbeen
offsetthroughpurchaseoftradablecarbon
creditsgeneratedfromprojectsregisteredand
verifiedthroughtheVerifiedCarbonStandard.
Wearepleasedwiththededicationshownbyour
customerstomakeenvironmentallyresponsible
decisionsandlookforwardtopresentingmore
partnershipstofurtherreduceenergyusage
andsupportalternativesourcesofrenewable
energyproduction.
2015hasbeenapinnacleyearforsustainabilityandawarenesswith
meaningfulprogressbeingmadeatthegloballevelwiththeUnitedNation’s
acknowledgementforactionbyworldleadersandacontinuingshiftin
proceduresforglobalenergyproductionandconsumption.
Owner's Letter
3RRH LLC Sustainability Report 2015
Wearecommittedtorewardingourcustomers
formakingtherightenvironmentallyconscious
decisions.Everycustomerusingourproducts
receivescomplimentarymembershiptothe
Ecogoldloyaltyplanthattheycanusetoredeem
giftcardsfromvendorsorchoosetoredeem
carbonoffsetsfortheirotherlifestyleactivities
suchasfamilytravel.
Caringfortheenvironmentisacorevaluein
ourcompanycultureandwearealwaysproud
ofthecommitmentandenthusiasmshownby
ouremployeestogetinvolvedinourEcogold
EnvironmentalFundactivitieswithlocal
non-profitorganizations.Theseenriching
experiencesbringthecommunitytogether
andbuildmorale.Whetherit’srollingupour
sleevestohelpincommunityplantsalesor
rebuildingcommunitygardensinNewYork,
therearealwaysgreatopportunitiesforstaff
toshowtheirenvironmentalstewardshipand
supportmeaningfulinitiativesandorganizations.
RichmondRoadHoldingsisconstantlylooking
atbusinessandgrowthopportunitiesto
demonstratetheirdedicationtoenvironmental
responsibility.Lookingaheadto2016wewill
belaunchingasolarpartnershipandahome
energyauditpartnership.Thiswillallow
homeownerstoconsumelessenergyand
helptoachievethestategoalof50%local
renewableenergyproductionby2030.We
plantomoveawayfromprintwherepossible
asweusedigitalformsofcommunication
andachieveourgoalofreducingwasteand
preservingnaturalresources.Allmaterials
usedcurrentlyareForestStewardshipCouncil
approvedandbiodegradable.
Weareverypleasedhaveachievedcarbon
neutralitybytheendof2015andalloperations
from2016forward,fromouremployeecommute
andbusinessflightstowastemanagementand
offsets.Wehavesetnewgoalsinplacefor2016
toconstantlyimproveourprocesses.Weaimto
notonlyachievecarbonneutralitybutmakeour
ownbusinessoperationalchangestoreduceour
carbonfootprint.
RichardBooth
PresidentofRetailOperations
RichmondRoadHoldingsLLC
4RRH LLC Sustainability Report 2015
Our Business
Richmond Road Holdings LLC
RichmondRoadHoldingsisaprivatelyheldNew
Yorkbasedenergyservicescompanyoperating
multiplebusinessesacrossdifferentstates.
ThesebrandsincludeKiwiEnergyinNewYork
andSpringPower&GasinNewJerseyand
Maryland.RichmondRoadHoldingswillalsobe
launchingArrowEnergyinthemid-westin2017
andexpandingKiwiEnergyandSpringPower&
Gasintootherstates,withthesecompaniesbeing
managedbyRRHEnergyServicesLLC.
RRH Energy Services LLC
RRHEnergyServicesisaNewYorkbasedenergy
servicesmanagementcompanyoverseeing
businessesmanagementacrossdifferent
states.RRHEnergyServicesincludesbutisnot
limitedtoFinancialForecastingandBudgeting,
BusinessDevelopmentandPlanningfornew
andestablishedcompanies,Procurement,Risk
Management,NewMarketEntry,SalesStrategy
andGrowth,OperationsandDatabaseSolutions,
MarketingandPublicRelationsStrategyand
Value-addedServicesandPartnerships.They
providesupportandmanagementforbusinesses
focusingonresidentialandsmallcommercial
customerbases.Currentlythesebrandsinclude
KiwiEnergyinNewYorkandSpringPowerand
GasinNewJerseyandMaryland.TheEcogold
loyaltyprogramservicesthesecompaniesasa
value-addedrewardsprogramofferingaretail
benefitforcustomers,addedservicesthrough
partnershipsandenergysavinginitiatives.
RRHEnergyservicespredominatelyfocuseson
EnergyRetailSolutionsthathaveasustainable
outcome,theyanalyzebusinessobjectivesand
findtherightapproachtohelpcompaniesachieve
thesecriticalgoals.
Business Profile
5RRH LLC Sustainability Report 2015
Kiwi Energy NY LLCThecompanywasoriginallyformedinDecember
2008andwasrebrandedin2012whenwe
movedtowardsafocusonrenewableenergy
andenvironmentallyfocusedenergyproducts
intheNewYorkmarket.KiwiEnergymarkets
predominantlytoresidential,withsomesmall
commercialcustomers,andhascontractedwith
morethan100,000customersinNewYork.The
currentutilityserviceareasincludeNationalGrid,
ConEd,NewYorkStateElectric&Gas,Rochester
Gas&Electric,andCentralHudson.
Spring Energy RRH LLC under the name Spring Power & GasSpringPower&GaswasformedinNovember
2013tooperateintheMarylandandNewJersey
energymarkets,retailingtoresidentialandsmall
commercialcustomers.
Our Customers
AtRichmondRoadHoldingswehaveaverystrong
focusoncustomersatisfactionandincentivizeour
stafftoensureexcellenceinservice.Customer
satisfactionisparamount,withstaffperformance
onthesecallsanimportantcomponent.Richmond
RoadHoldingstakescustomerprivacyvery
seriously;recordedvoiceverificationisrequired
onallcustomercallsandwecomplywithany
requesttonon-contact.Ourcustomersare
predominantlyresidential,withsomesmall
businesses,andweaimtoprovideanexceptional
experiencetoourcustomersaboveandbeyond
whattheyareabletogainfromtheutility.
Our Supply Chain
RichmondRoadHoldingspurchasesitselectricity
fromtheNewYorkPowerPool(NYPP)forKiwi
EnergyandfromThePennsylvania-NewJersey-
Maryland(PJM)InterconnectionforSpring
Power&Gas.BoththeNYPPandPJMsource
supplyfromgenerationwithintheirregionand
fromneighboringregions.Themixoffuelsused
togeneratetheelectricityvarieshourlyand
includesnaturalgas,nuclear,hydro,oil,coal,
windandotherrenewableresources.Spring
Power&Gassellselectricityinstatesthathave
RenewablePortfolioStandards(RPS).These
standardsrequireSpringPower&Gastopurchase
environmentalattributesfromvariousrenewable
sourcesforapproximately15%oftheelectricity
itsells.ThesearemandatedRenewableEnergy
Certificates(RECs)fromspecificsources.Both
KiwiEnergyandSpringPower&Gasgoaboveand
beyondthesestaterequirementsensuringthatin
addition,100%ofcustomer’ssupplyismatched
withRECs.
RichmondRoadHoldingspurchasesnaturalgas
fromvariousnaturalgasproductionandstorage
facilities.UsingthedatafromtheUnitedStates
EnvironmentalProtectionAgency(USEPA),
RichmondRoadHoldingsdeterminesthecarbon
emissionsassociatedwithitsnaturalgassalesand
purchasescarboncreditstooffsettheemissions
fromprojectsthatencourageforestryandavoid
carbondioxide(CO2)emissions.
6RRH LLC Sustainability Report 2015
Our Leadership
RichmondRoadHoldingshasasmallExecutive
Teamwithabigvisionandsharesacollectivegoal
forasustainablefuture,withinnovativeenergy
solutionscriticaltoachievingthismission.Our
teambringsdecadesofenergyexperienceand
hashadextensiveexperienceinrunningenergy
companiesthroughouttheUnitedStatesand
Internationally.TheteamatRichmondRoad
Holdingsworksdiligentlytodevelopourproducts,
brandandbuildourbusiness.Throughoutthe
companyouremployeesshareandencourageour
commitmenttotheenvironment,ourcustomers
andthelocalcommunity.
Our Management Approach
OurcorporateteamisbasedinManhattan,
NewYorkandoverseestheoperationsforNew
Yorkaswellasotherstates.We’veestablished
governanceprocessesbetweenourExecutive
Teamandinvestorsandutilizeoutsidecouncilto
ensurethatourprocessesforprocuringenergy
andcommunicatingwithourstakeholdersare
100%compliantandadheretothehighest
businessandenvironmentalstandards.At
RichmondRoadHoldingsLLCwehaveproven
systemsandproceduresinplacetoencourage
apositivecustomerexperienceandensure
consistentqualityincustomerservicefrom
enrollmenttorenewal.Wehavehighexpectations
ofourstafftoabidebyourproceduresandcodes
ofconduct.Wemeasuresuccessandrewardstaff
fortheseefforts.RichmondRoadHoldingstakes
prideinfairandequaltreatmentofallstaffto
ensureaharmonious,productive,supportiveand
safeworkingenvironment.
Focus On Culture
7RRH LLC Sustainability Report 2015
Engaging Our Stakeholders
AtRichmondRoadHoldingsLLCwehaveengaged
withwidelyvariedstakeholdergroups,allequally
asimportanttoourbusiness.Whetherweare
engagingcustomers,employees,shareholders,
suppliers,regulatorsorthegreatercommunity,
weaimtoapproachallofourinteractionswith
integrityandhonesty,preemptingtheirneeds
andquestionsbeforetheyarise.Weaimto
providesolutionsandeducateonenergychoices,
aswellasstrivetoinspireandprovokepositive
environmentalchange.Wechoosetodothis
isbycommunicatingthroughtheappropriate
channels.Thiscanvaryfromdigitalnewsletters
andsocialmediatoourcustomersandemployees,
submittingmaterialchangeswiththePublic
ServiceCommissionforregulatorytransparency,
tosendingmediareleasesaboutourcommunity
involvementtosharingourmessagewiththe
widercommunity.
Our Strategy
AtRichmondRoadHoldingsoursustainability
strategyfocusesonseveralkeypolicyprinciples
andgoalstoensureweserveourcustomers,
employees,investors,otherexternalstakeholders
andtheenvironment.Aboveallwewantto
conductourbusinesstothehighestethical
standardpossibleandinspirethosewithwhom
weinteracttopromoteafocusonthe
environmentamongourstaff,customers
andthewidercommunity.
1. RenewableEnergyandtheEnvironment
2. CustomerSatisfaction
3. CommunityOutreach
4. EmployeeDevelopmentandWellbeing
Our Sustainability Vision
Asanenergyretailerthatprovidesinnovative
energysolutionsforelectricityandgassupply
toourcustomers,westrivetoconductour
businessinamannerthatisenvironmentally
andsociallyresponsible.Inordertoachievethis,
wearecommittedtothefollowingprinciples:
• Toprovideourcustomerswithsuperior
serviceandinnovativeenergysolutions
• Tocomplywithallapplicableregulations
thataffectourbusiness,whileoperating
abovethestandard
• Toachievecarbonneutralityforour
operationsandtheenergywesupply
• Toprovideunwaveringsupportto
thecommunitiesinwhichweoperate
• Tobethecompanyofchoice
forenvironmentallyconscious
energysolutions
Theseprinciplesconstitutethebasisfor
RichmondRoadHoldings’sustainabilityvision.
8RRH LLC Sustainability Report 2015
Our Employees
Sustainabilitynotonlyappliestoourcompany
practicesbuttoourpeople.Welooktoidentify
whatisimportanttoouremployeesand
stakeholdersandcreateaworkplacethatprovides
supportandopportunitiestonurtureemployees
thatareasdedicatedtoRichmondRoadHoldings
aswearetothem.Asasmallteamofemployees
wevalueeverystaffmemberandconsidereach
personasanintegralpartoftheteam.Weaimto
havelong-termemployeesthatcangrowwiththe
companyandcontributetoourvision.
Ourdynamicanddiversecompanyoffers
unparalleledopportunitiestocontributeto
ourcorporatesuccesswithahostofinitiatives,
projects,andresourcesdesignedtopromote
personalandprofessionaldevelopmentand
growth.RichmondRoadHoldingstakespridein
beingaworkplacewherestaffcandevelopskills
andbuildcareers.
RichmondRoadHoldingsnurturesacollaborative
workenvironmentanddoesnottoleratebullying
orharassment.
Our Labor Practices
Wearecommittedtoprovidingthebestpossible
climateformaximumdevelopmentandgoal
achievementforallteammembers.Ourcompany
iscommittedtoequalemploymentopportunity.
Wewillnotdiscriminateagainstteammembers
orapplicantsforemploymentonanylegally-
recognizedbasis.AtRichmondRoadHoldingswe
supportdiversityanddisincentdiscrimination
ongender,talent,ethnicity,sexualorientation,
culturalperspectives,andfosterinclusion,
innovation,andmutualrespect.Ourpractice
istotreateachteammemberasanindividual
andimportantmemberoftheteam.Weseekto
developaspiritofteamwork;individualsworking
togethertoattainacommongoalandpromote
personalimprovementandsuccess.
Focus On People
9RRH LLC Sustainability Report 2015
Inordertomaintainanatmospherewhere
thesegoalscanbeaccomplished,weprovide
acomfortableandprogressiveworkplace.
Mostimportantly,wehaveaworkplacewhere
communicationisopenandproblemscanbe
discussedandresolvedinamutuallyrespectful
atmosphere.Wetakeintoaccountindividual
circumstancesandtheindividualteammember.
Wefirmlybelievethatwithdirectcommunication,
wecancontinuetoresolveanydifficultiesthat
mayariseanddevelopamutuallybeneficial
relationshipandharmoniousworkplace.
Wellness
Animportantaspectofourcompany’svaluesis
tohavehappyandhealthyemployees.Weoffer
allfulltimestaffmember’shealth,dentaland
lifeinsurance,withaccesstoinsuranceplansfor
theirsignificantothers.Weprovideprevention
inoptionalcomplimentaryvaccinationsforstaff
andofferparentalleave,tuitionsupportand
reimbursement.RichmondRoadHoldingsalso
contributesupto4%towardsemployees'401k.
RichmondRoadHoldingLLCprovidesanemployee
assistanceprogram(EAP)foremployees.This
programoffersqualifiedcounselorstohelpstaff
copewithpersonalproblemstheymaybefacing.
Developing Our Workforce
RichmondRoadHoldingsencouragesstaffto
reachtheirfullpotentialandprovidesgrowth
anddevelopmentopportunitiesforitsworkforce.
Staffhaveregularperformancereviewswhere
theyhavetheopportunitytoself-assessand
worktowardsgoalsusingtoolsprovidedbythe
companytomeasuresuccess.
Developingourworkforceisnotlimitedtotraining
andtechnicalskills,wealsoprovideopportunities
outsidetheconfinesoftheworkenvironmentto
enhancetheirhealthandwell-being,andtoenrich
thelivesofothers.Ourpartnershipwiththe
BrooklynGreenwayInitiatives(BGI)illustrates
thiscommitment.
10RRH LLC Sustainability Report 2015
BGI Epic and Half + 5k
RichmondRoadHoldingsandtheEcogoldEnvironmentalFundhave
beenproudsponsorsoftheBrooklynGreenwayInitiativesHalf
Marathon+5Krunsince2013.Thisisthefirsthalfmarathonthatflows
exclusivelyontheBrooklynWaterfrontGreenway,raisingmoneyfor
furtherdevelopmentandawarenessofthisfantasticpublicgreenway.
StartingandfinishinginBrooklyn,thisintimaterunhighlightsBGI’s
progressinachievingafullycompletedgreenwayalongtheBrooklyn
waterfront,aswellasshowcasingcityandstateparks.
RichmondRoadHoldingsEcogoldEnvironmentalFundalso
supportedtheBGIEpic2015,where1,400ridersrode40milesfrom
GreenpointtoFarRockawaytosupporttheBrooklynGreenway.
RichmondRoadHoldingsteamhaswillinglyparticipatedinand
sponsoredthiseventsince2013.
Foradecade,BGIhasactedasthecatalystfortheestablishment,development
andlong-termstewardshipoftheBrooklynWaterfrontGreenway.
Beginningin2004,BGIandplanningpartnerRegionalPlanAssociation(RPA)hosted
initialpublicworkshopsalongtheBrooklynwaterfronttodevelopaConceptualPlan.
BGIandRPAthenworkeddirectlywiththeNewYorkCityDepartmentofTransportation
(NYCDOT)tohostadditionalworkshopsanddeveloptheImplementationPlanforthe
BrooklynWaterfrontGreenway,whichwasreleasedtothepubliconJune21,2012.
Today,theGreenwayconsistsof23NYCDOTcapitalprojects.
DOT’smissionistoprovideforthesafe,efficient,and
environmentallyresponsiblemovementofpeopleandgoods
intheCityofNewYorkandtomaintainandenhancethe
transportationinfrastructurecrucialtotheeconomicvitality
andqualityoflifeofourprimarycustomers,Cityresidents
Spanning14-milesfromGreenpointtoBayRidge,sixmilesof
theGreenwayarenowavailableforpublicuse.
Fouradditionalsegmentsarenowindesignandengineering.
11RRH LLC Sustainability Report 2015
Intoday’ssociety,customers,businesses,
regulatorsandotherstakeholdersareinfluencing
companiestooperateinamoresustainable
fashion.Performanceexpectationsarebeing
drivenbeyondjusteconomicconsiderations,to
includeenvironmental,socialandgovernance
aspectsofabusiness.Thisspeakstoenhancing
acompany’senvironmentalstewardship,to
reducingacompany’senvironmentalfootprint
andtopreservingournaturalresources.Thisof
courseincludeshavingaccesstomoreinnovative
andsustainableenergysourcesthatcreateless
pollutionandreduceenvironmentalimpacts.
RichmondRoadHoldingsiscommittedto
demonstratingenvironmentalstewardshipthrough:
• Achievingcarbonneutrality,bothfortheenergythatwepurchaseandsell,andhowweconductourbusinessoperations
• Implementingactionstoreduceourenvironmentalfootprintoverallandtofosterenvironmentalconservation
Whileweareanoffice-basedbusinessandthusdo
notownoroperatefacilitiesorequipmentthat
generatesignificantemissionsorwastes,there
ismuchwecandotofosterenergyconservation,
reduceourgreenhousegas(GHG)emissions,
managewaste,andenhancebiodiversityand
environmentalconservation.
Our Carbon Footprint
Duetothenatureofourbusiness,wedonothave
asignificantcarbonfootprint.Nonetheless,for
thisfirstsustainabilityreportwehaveestimated
GHGemissionsforthosesourcesofGHG
emissionswherereliabledatacouldbeobtained.
Wequantifiedthefollowingsourcesofemissions:
• Scope 1–WepresentlydonothaveanydirectGHGemissionsaswedonotownanyfacilitiesandleaseorsubleaseourofficespaceandlocations.Nordoweownoroperateanycompanyvehicles.
Focus On Environment
12RRH LLC Sustainability Report 2015
• Scope 2–IndirectGHGemissionsfrompurchasedelectricityusedinouroffices, andapartmentandstoragelocations arequantified.
• Scope 3–Wehavequantifiedemissionsfromofficespaceheating,businesstravel,employeecommute,andpurchasedelectricitytransmissionanddistribution(T&D)losses.
DatasourcesforourScope2emissionsinclude
U.S.EPAeGRIDfactorsorEnergyInformation
Administration(EIA)electricityemissionfactors.1
ForScope3emissions,officespaceheating
utilizedEIAnaturalgasheatingemission
factors.1Allothersourcesarequantifiedusing
theU.S.EPACenterforCorporateClimate
Leadership-EmissionFactorsHub(2015).
RichmondRoadHoldings’GHGemissionsfor
calendaryear2015aresummarizedinthetable
andfigurebelow.
Summary of 2015 GHG Emissions
GHG Emission Sources
GHG Emissions, metric tons CO2e
Scope 1 0
Scope 2 PurchasedElectricity 15
Scope 3SpaceHeating
BusinessTravel
EmployeeCommute
T&DLosses
6
286
104
1
Total GHG Emissions 412
Total Greenhouse Gas Emissions
1 http://www.eia.gov/consumption/commercial/reports/2012/energyusage/
Business TravelOurlargestsinglesourceofGHGemissionsisbusiness
travel,whichcomprises69percentofourcarbon
footprint.Thesourceforthemajorityofthese
emissions(97percentconsistsofairlinetravel).
Employee Commute Employeecommuteisoursecondlargestsourceof
GHGemissionsandrepresents25percentofourcarbon
footprint.Themajorityofouremployeescommuteto
workusingpublictransportationviabusortrain,with
about33percentofemployeecommuteemissionsfrom
useofpersonalmotorvehicles.
Purchased Electricity3.6%
Train 0%
Car 33%
NaturalGas forHVAC1.6%
Road 3%
Bus 2%
Employee Commute 25.2%
T&DLosses 0.2%
Air 97%
Train 65%
Business Travel 69.4%
13RRH LLC Sustainability Report 2015
For2015,RichmondRoadHoldingshaschosen
tooffsetthecarbonfootprintfromouroperations
throughpurchaseofVerifiedCarbonStandard
(VCS)VerifiedCarbonUnits(VCUs)fromthe
followingproject:
RMDTL Portel-Para REDD Project Avoiding Planned Deforestation & Providing Social Benefit RMDTLPortel-ParaREDDprojectaimstoprevent
CO2emissionsbyavoidingplanneddeforestation
inthePara’State,Brazil,aregionwiththehighest
rateofdeforestationinBrazil.Theprojectwas
createdin2008andisregisteredwiththeVCS
frameworkintheAmazon,theRMDTLPortel-Para
REDDProjectisinacriticalareaoftheAmazon,
inalowlyingareathathasover100milliontrees.
Thisareafiltersthewaterfortheregion,filters
theairandholdsadiversenumberofflora,fauna
andwildlifethatreliesonthisenvironment.
Thelandisover177,000hectarestotal,making
theareaoneofthelargestprivatereservesin
theAmazon.Theprojectincludesnativeforest,
wetlands,twolargeriversandtensofmilesof
smallsteams.
InadditiontotheUnitedNationsCollaborative
ProgramonReducingEmissionsfromDeforestation
andForestDegradationinDevelopingcountries
(knowasREDD+),theprojectalsomeetsthe
ClimateCommunityandBiodiversityAlliance
(CCBA).Itdoesthisthroughsocialinvestment
supportingtraditionalpeoplethatliveisolated
alongtheAmazonRiver.Theprojectallocates
56,000hectaresinlandtothelocalinhabitants.The
donationsallowtraditionalpeopletogainfinancing
tocompletetheirownprojectsonthelandsuch
ascassavafarming,acai,blackpepperandagro
forestryandlivesustainably.Eachfamilyisgiven140
hectaresandallowsforempowermentofthelocal
peopleallowingthemtoentertheruralmiddleclass.
RMDTLPortel-ParaREDDproject:
• Preservescarbonstoredintheforest’slivingbiomass
• Protectsthebiodiversitythatdependsonthe forest ecosystem
• GeneratesanalternativeandsubstantialincomesourceforRMDTLPortel-ParaREDDProjectviathesaleofVerifiedCarbonUnits
• SupportsBiodiversityonacommunitylevel
How We Manage Our Waste
Becauseourbusinessisofficebased,thewaste
thatwegenerateincludestypicalmunicipalwaste,
includingitemslikepaper,foodwaste,plasticand
glassbeveragecontainers,andotherwastetypical
ofofficeoperations.Weoccupyofficespacein
severalbuildingsintheNewYorkMetroarea,rent
anapartmentandutilizeastoragefacility.Where
therespectivelandlordssegregatewastefor
recycleordisposal,wedosoaswell.
Asaresultoftheexpansionofourbusinessinto
newmarketsandchangestoourofficeoperations,
weproducedaconsiderableamountofstationery
andpromotionalliteraturethatwemaynotbe
abletoutilize.Approximately68,500piecesof
artworkandenvelopestotaling1175pounds
2016 GOALManage and offset our carbon footprint as RRH’s business expands.
14RRH LLC Sustainability Report 2015
requiredpropermanagement.Toensurethatthis
materialwasnotjustdisposedinalandfill,we
retainedanindependentrecyclingcompanyto
shredandrecyclethiswastein2015.Byrecycling
thiswastepaper,theequivalentof4100pounds
of CO2eemissionswereavoided.2
Our Commitment to Biodiversity and Conservation
RichmondRoadHoldingsworksinseveral
waystoenhancebiodiversityandpromote
environmentalconservation.Examplesof
sucheffortsareEcogoldEnvironmentalFund
partnershipwithGrowNYCGovernor’sIsland
TeachingGardenandtheirGrowtoLEARN
NYCprogram.
2016 GOALEstablish a mechanism to independently recycle our office waste or encourage building management to do so.
2 EquivalentemissionswerecalculatedusingU.S.EPA’sGHGEquivalencyCalculator, https://www.epa.gov/energy/greenhouse-gas-equivalencies-calculator
WithRichmondRoadHoldingsandtheEcogoldEnvironmental
Fundssupport,GrowNYCbuiltanaquaponicsgardenattheYoung
Women’sLeadershipSchoolinAstoriain2014.Thegardenincludes
severaldozenfishandahydroponicgardenthatgrowslettuce,swiss
chard,beans,tomatoes,strawberries,herbs,andmore.Theindoor
gardenisusedbyscienceclassesandanafter-schoolgardeningclub,
andprovidesahands-onintersectionofbiology,agriculture,and
appliedtechnology.
Childrenfrom7thgradeto12thgradearetaughtabout
aquaponics,andthegardenclubalsoismixedwithstudents
fromthesegraderanges.
Aquaponics = Aquaculture + hydroponics
Grow to Learn NYC Aquaponics Project
15RRH LLC Sustainability Report 2015
In2014,GrowNYCre-purposedanoldshippingcontainerfundedby
RichmondRoadHoldingsandtheEcogoldEnvironmentalFundto
createafullyfunctionalkitchenfortheGovernors’IslandTeaching
Garden.TheGovernorsIslandTeachingGardenwascreatedas
aresultofthecombinedeffortsofGrowNYCandtheTrustfor
GovernorsIsland,bothofwhomaredelightedtobeabletoprovide
thisvaluableexperiencetoNewYorkCitystudents!
GovernorsIslandTeachingGardenisan8,000squarefooturban
farmthataimstoengage,excite,andeducateNewYorkCitypublic
schoolandsummercampstudentsinallaspectsofurbanfarming.
Studentsparticipateinactivitiessuchasplanting,watering,weeding,
mulching,harvesting,cooking,andcaringforchickens.GrowNYC
hopesthatbyexposingstudentstoadiversearrayofnutritious
andflavorfulfoods,andbybringingawarenesstourbanfarming’s
environmentalbenefits,theywillbeencouragedtomakehealthy
choicesfortheirbodiesandfortheircommunities.
The8’x12’shippingcontainerkitchenthatRichmondRoadHoldingssponsored
hostsmostofthecookingactivitiesonthefarmandisfittedoutwithwindows,
doors,asink,lotsofstorage,andtablesorcountertopsonwhicheveryonecan
prep,cook,andeat.Anawninghasbeenaddedtotheoutsideofthecontainer
togivesomeadditionalshelteredareaforstudentstogatherunder.
GrowNYCreplacedtheoldroofandaddedagreenroofonwhichtogrowsedum,moss,andlettucegreens.
Excessrainwaterisdivertedfromthecontainerandawningintoanearbyraingarden.
Aswellastheoutdoorkitchenthegardenfeaturesover20vegetablebedsmadefromrecycledplasticlumber,
agourdtunnel,fruittrees,andabeanteepee.
Grow NYC Governor's Island Teaching Garden
16RRH LLC Sustainability Report 2015
RichmondRoadHoldingsLLChaspurchasedNationalWindRECs(RenewableEnergyCredits)tooffset
73%oftheircustomer’s’electricityusagebetweenJanuary1st2015andAugust31st2015,and100%
ofcustomers’electricityusagebetweenSeptember1standDecember31st2015.
ForgassalesfromSeptember2015onward,RichmondRoadHoldingshaspurchasedVCSVCUs
tooffsetcarbonemissionsfromcustomeruseofthisnaturalgas.
Registry Product Name Project Type Vintage RECs
ERCOT SpringGreen RECs 2015 267,360
Registry ID Product Name Project Type Vintage VCUs
VCSR977 REDDProject LandUse 18/07/2010 54,113
RichmondRoadHoldingsfollowsastrictauditing
processtomatchandretiretheirproductswith
RECsandCarbonCredits.Thesearerecordedand
countedthrougha3rdpartypaperlessinventory
systemusingtheERCOTsystemforRECsandthe
VCUsystemforCarbonOffsets.
ItisinstructivetoconsiderwhatreducingGHG
emissionsmeansineverydayterms.TheUSEPA
hasdevelopedaGHGequivalencycalculatorthat
translatestheseabstractmeasurementsinto
understandabletermstowhichweallcanrelate.
Whetherrelatedtothecarswedrive,thewaste
wegenerate,thelightbulbsweuseortreeswe
plant,theseequivalenciesprovideameansto
illustratethepotentialimpactofeffortstoreduce
ourenvironmentalfootprint.
How We Achieve Carbon Neutrality for the Energy We Sell
RichmondRoadHoldingssalesarecomprisedof
electricityandnaturalgasasillustratedbelow.
BothKiwiEnergyandSpringPower&Gas,through
itsenvironmentallyconsciousofferings,purchases
RECstocover100percentofitselectricitysales.
RichmondRoadHoldingspurchasesandsells
naturalgas,andpurchasescarboncreditstooffset
thecarbonemissionsfromitsnaturalgassales.
17RRH LLC Sustainability Report 2015
ProductAnnual Sales
CO2e Offset
Annually
GHG/CO2 Avoided or Carbon Sequestered Expressed As
Megawatthours
Metric tons CO2e
GarbageTrucksofWasteRecycledvs.Landfilled
IncandescentLampsSwitched
to LEDs
AcresofUSForests in OneYear
Electricity01.01.15-08.31.15
164,963 115,932 5,256 4,109,608 109,742
Electricity09.01.16-12.31.15
102,424 71,981 3,263 2,551,617 68,138
Total 267,360 187,894 8,518 6,660,553 177,861
Electricity Environmental Impact DataMatched100%withNationalWindRECs
ProductAnnual Sales
CO2e Offset
Annually
GHG/CO2 Avoided or Carbon Sequestered Expressed As
DekathermsMetric
tons CO2e
GarbageTrucksofWasteRecycledvs.Landfilled
IncandescentLampsSwitched
to LEDs
AcresofUSForests in OneYear
Natural Gas
1,020,623 54,113 2,453 1,918,236 51,224
Natural Gas Environmental Impact Data
18RRH LLC Sustainability Report 2015
RMDTL Portel-Para REDD Project Avoiding Planned Deforestation WehaveusedthesameREDD+,VCS,CCBAproject
forourcustomercarbonoffsetsaswebelievethis
isavaluableandworthyproject.Refertopage10
formorein-depthprojectdetail.
• Preservescarbonstoredintheforest’s livingbiomass
• Protectsthebiodiversitythatdependson the forest ecosystem
• GeneratesanalternativeandsubstantialincomesourceforRMDTLPortel-ParaREDDProjectviathesaleofVerifiedCarbonUnits
• SupportsBiodiversityonacommunitylevel
2016 GOALInitiate a verification process for future sustainability reports.
TheCikelproject
islocatedinthe
stateofPará,Brazil.
19RRH LLC Sustainability Report 2015
RichmondRoadHoldingsisfirmlycommitted
toestablishandgrowpositiveandproductive
relationshipswithourneighborsinthe
energymarketsthatweserve.Theseefforts
encompassannualgiving,communityoutreach,
andestablishingbeneficialcommunityand
professionalpartnerships.Weencourageour
employeestocontributetheirskillsandour
uniquevaluestosupporttheseefforts.Examples
oftheseeffortsareprovidedbelow.
Our Giving
Ourprimarymechanismfordonatingto
ourcommunitiesisthroughtheEcogold
EnvironmentalFund.TheFundisaprivately
fundedwithcontributionsfromtheRichmond
RoadHoldingsportfolioofcompaniesinorderto
supportcharitableandnon-profitorganizations
domesticallyandabroad.Foreverynewcustomer
acquiredaportionoftheproceedsaredonatedto
thefund.
TheEcogoldEnvironmentalFundcontributes
toprogramsthatalignwiththefund’svalues
ofsustainability,integrityandenvironmental
accountability.TheFundisdedicatedto
supportingorganizationsthat:
• Havelong-term,sustainablesolutions thatfocusonpeopleandtheplanet.
• Fosteracultureofsustainabilityandenvironmentalaccountability.
• Arededicatedtobuildingstronger,supportiveandenvironmentally consciouscommunities.
• Areraisingenvironmentalawarenessthroughgrassrootinitiatives.
Focus On Community
20RRH LLC Sustainability Report 2015
GrantsaremadetoUnitedStatescharitable
organizationsthataretax-exemptunderSection
501(c)(3)oftheInternalRevenueCodeand
arepubliccharitiesunderSection509(a)ofthe
Code.Additionally,certaintaxexemptreligious
organizations,educationalinstitutions,andprivate
operatingfoundationsareeligible.Someofthe
organizationsthattheEcogoldEnvironmental
Fundhassupportedinclude:
Inthepastthreeyears,16grantsweredistributed
totheseandotherorganizationsthroughthe
EcogoldEnvironmentalFund,withtheBrooklyn
GreenwayInitiative,GrowNYCandRecycleBicycle
eachreceivingmultiplegrants.
Community Outreach
Ourcommunityoutreachencompassesabroad
spectrumofeffortsinareasincludingeducation,
environmentalandenergyconservation,
transportation,andcommunitydevelopment.Our
goalisnotonlytobenefitthecommunitieswe
serve,buttoinstillasenseofsocialresponsibility
inouremployeesandprovidethemwiththe
opportunitytomakeadifference.
Ecogold Environmental Fund Grants
Num
ber
of
Gra
nts
Aw
ard
ed
Calendar Year
21RRH LLC Sustainability Report 2015
RichmondRoadHoldingsandtheEcogoldEnvironmentalFund
supportedtwoteacherstoparticipateintheEarthwatchTeachEarth
fellowshiplookingatClimateChangeattheArcticEdge.Thelive
fieldworkprojectbringsuniqueandengaginglearningexperiences
directlytotheclassroomasstudentsfollowtheireducators’journey
realtimeandengageinlessonplansderivedfromtheseexperiences.
TheTeachEarthUSAFellowshipprogramisbasedupontheprinciple
thateveryindividualcanbeinvolvedincreatingasustainableplanet,
regardlessoftheirlevelofscientificskill.Teachersareselectedfrom
allsubjectareastoassistscientistsonexpeditionsbycollectingdata
onclimatechangeandsustainableresourcemanagement.
TheteachersmeasuredevidenceofglobalwarmingnearChurchill,a
smalltownonHudsonBaythat’sonthefrontlineofclimatechange.
Theteachersacquiredwatersamplestoassesstheabundanceofthefish
andfrogsthatmakethesenorthernwetlandstheirhome.Theymonitored
thehealthofthetreelinebyexaminingtreecores,toallowresearchersto
reconstructtreelifehistories(todate,theoldestlivingtreethisteamhas
founddatesfrom1643).
In2015RichmondRoadHoldingsandtheEcogoldEnvironmental
FundwereanofficialsponsoroftheNYCCenturyinits26thyear.
Itisstillthenation’sonlyall-urbancenturybiketour.Itincludes
threeroutes:100milesfortheexperiencedcyclist,62milesfor
intermediateridersand31milesforthosewhoarenewtobiking.
InadditiontobeinganofficialsponsorstafffromRichmondRoad
Holdingsparticipatedinthisfunandchallengingbikeride.
Earthwatch Teach Earth Program
Transportation Alternatives — Century Bike Ride
22RRH LLC Sustainability Report 2015
TransportationAlternatives’missionistoreclaimNewYorkCity's
streetsfromtheautomobileandtopromotebicycling,walking
andpublictransit.T.A.fightsfortheinstallationofinfrastructure
improvementsthatreducespeedingandtrafficcrashes,savelives
andimproveeverydaytransportationforallNewYorkers.
RichmondRoadHoldingsandtheEcogoldEnvironmentalFund
sponsoredtheTransportationAlternativesTourdeQueens2015.
Theeventstartedandendedintree-linedAstoriaPark,astone’s
throwfromtheEastRiver.Thetourcoveredapproximately20milesthrough
somefabulousneighborhoods,includingLongIslandCity,Sunnyside,Rego
Park,ForestHills,andCorona.OurreststopwasatoneofQueens’most
beautifulyetoftenoverlookedoases,JuniperValleyParkinMiddleVillage.
Therewasatotalof7,000participantsintheevent,includingRichmondRoadHoldings’employees.
Transportation Alternatives — Tour de Queens
GrowNYC Volunteer Day — Coney Island
RichmondRoadHoldingsandtheEcogoldEnvironmentalFund
haveanongoingrelationshipwithGrowNYCbyfinancially
supportingseveraloftheirinitiatives,aswellasvolunteerwork.
OneoftheseprojectswastheGrowNYCConeyIslandPumping
StationUrbanFarm-oneof83GrowNYCbuiltcommunitygardens.
Theysupporthundredsmorethroughtoolloans,volunteerdays,
technicalassistance,theirannualplantsale,andmuchmore.An
enormous70,000squarefootcommunitygardenonthewater’s
edgewasdestroyedafewyearsagoinHurricaneSandy.Several
keygardenmembersmoved,andthegardenwasneverrebuilt.
Thenewfarmisahybridcommunitygarden/urbanfarm,capable
ofproducingthousandsofpoundsoffoodayear.Thesiteitself
featuresalandmarkedbuildinginthemiddleofit,TheConey
IslandPumpingStationbuilding.Ourteamspenttheafternoon
movingdirtintoplantbedsandfilledinthewalkwayswithmulch
gettingitreadyforthenextplantingseason.
23RRH LLC Sustainability Report 2015
GrowNYC Plant Sale
Green Guerillas Youth Powered Urban Farm
Everyyearsince1986,GrowNYCholdstheirAnnualSpringPlant
Saleinordertoprovidecommunitygroupswithperennialand
annualfloweringplants,herbs,andvegetablesfromGreenmarket
farmersatwholesaleprices.Plantsareforneighborhoodopen
spaceprojectsonly(e.g.communitygardens,schools,block
associations,churches,etc.)andmaybesoldtoraiseotherfunds.
RichmondRoadHoldingsandtheEcogoldEnvironmentalFund
haveshowntheirongoingsupportofthesalevolunteeringfor
their2014and2015sales.
Establishedintheearly1970’s,GreenGuerrillasusesauniquemix
ofeducation,organization,andadvocacytohelppeoplecultivate
communitygardensandmuchmore.
RichmondRoadHoldingsandtheEcogoldEnvironmentalFund
supportedtheGreenGuerrilla’sYouth-PoweredUrbanFarmin
CrownHeights.
TheYouth-PoweredUrbanFarmgrowsthousandsofpoundsof
food,empowersyouth,andallowsthemtomanageCommunity
SupportedAgriculturewhileprovidinghealthyfoodtoCrown
HeightsandEastFlatbushresidents.RichmondRoadHoldings
contributionsupportedtwoworkdays,amarketdayandayouth-
ledcookingdemonstration.Theywillcontinuetheirsupportof
GreenGorillasin2016.
24RRH LLC Sustainability Report 2015
RichmondRoadHoldingsandtheEcogoldEnvironmentalFundare
supportingEarthSparkInternational,whichempowerscommunities
byeradicatingenergypoverty.EffortsarefocusedinHaiti,the
poorestcountryintheWesternHemisphere,wherejust25percent
ofhouseholdsareconnectedtoelectricitygridswhiletheremaining
75percentrelyonlightingfromkerosenelampsandwaxcandles.
Thisisunsafeaswellascostly.
EarthSparkhasbeeninoperationsince2009andhassoldover18,000
smallscalecleanenergyproducts.In2012EarthSparkturnedona
privatelyownedpre-paymicrogrid.Earthsparkoperatesatacommunity
level,providingproductgrantstodevelopcleanenergybusinessesthat
sellsolarlightbulbs,energyefficientcookstovesandotherenergy
efficienttechnologies.
In2012,EarthSparkturnedonafirst-of-its-kindprivatelyoperated
pre-paymicrogridinLesAnglais,Haiti,asmalltownthathadnever
beforehadgridelectricity.In2015,EarthSparkexpandedthegrid
to430connections,directlyservingover2000peoplewith24-hour
electricitypoweredprimarilybysolarenergyandbatterystorage,
cuttingcustomers’energycostsbyupto80%overprevious
energysources.
EarthSparkaimstobuildeightymicrogridsinHaitibytheendof2020.TomeettheSustainableEnergyforAll
goalsestablishedbytheUnitedNations,40%ofallnewconnectionswillcomefrommicrogrids.Aroundtheworld,
localgovernmentsarelookingtomicrogridstohardencriticalinfrastructureandimproveresiliency.Innovationis
portable,andinbuildingamodelforclean,smart,transformativecommunityinfrastructure,EarthSparkispursuing
deepsolutionstobothenergyaccessandclimatechange.
EarthSpark International
25RRH LLC Sustainability Report 2015
Our Partnerships
InadditiontoourNon-profitandenvironmental
partnershipsRichmondRoadHoldingsarein
negotiationwithadditionalpartnershipsto
encourageEnergyefficiencyandproductionof
sustainableenergy.Ourgoalistohavethese
partnershipsunderwaybytheendof2016.
In2016RichmondRoadHoldingssuccessfully
engagedpartnershipsinsolarandhomeenergy
efficiencymeetingkey2016goalsforsustainable
practicesthroughpartnerships.
2016 GOALEstablish a formal mechanism to engage with our stakeholders to ensure transparency, to garner feedback, to inform material aspects, and to continually improve our performance and reporting.
26RRH LLC Sustainability Report 2015
GLOSSARY
BiomassOrganicmatterderivedfromliving,
orrecentlylivingorganismsthatcanbeusedto
generateenergy,whichoftenreferstoplantor
plant-basedmaterialssuchaswoodandwood
waste,andagriculturalproductsandbyproducts.
Carbon Dioxide Equivalent (CO2e)Themass
ofgreenhousegas(GHG)emissionsmultiplied
bytheGWPforthatspecies,whichisused
toevaluateemissionsofdifferentGHGsona
commonbasis—themassofCO2emittedthat
wouldhaveanequivalentwarmingeffect.
Carbon OffsetsAreductioninemissionsof
GHGsmadeinordertocompensatefororto
offsetaGHGemissionthatoccurselsewhere.
CCBATheCCBAisauniquepartnershipofleading
internationalNGOsthatwasfoundedin2003with
amissiontostimulateandpromoteland-based
carbonactivitiesthatcrediblymitigateglobal
climatechange,improvethewellbeingandreduce
thethepovertyoflocalcommunities,andconserve
biodiversity,TheCCBAbringstogetherdiverse
stakeholdersthroughatransparentandinclusive
participatoryprocesstodevelopstandardsthat
stimulate,identifyandpromotehighqualityand
multi-benefitlandbasedcarbonactivities.The
membersoftheCCBAarenon-governmental
organizationsincludingCARE,Conservation
Internation,TheNatureConservancy,Rainforest
Alliance,andtheWildlifeConservationSociety.
Dekatherm (Dth):Aunitofenergythatisusedtomeasurenaturalgas.Adekathermisequal
to10thermsor1,000,000Britishthermalunits
(MMBTU)ofenergy.Onestandardcubicfootof
naturalgasisequivalenttoabout1,000BTUs.
Forest Stewardship Council (FSC):Anindependent,member-ledgroupthatpromotes
environmentallysound,sociallybeneficialand
economicallyprosperousmanagementofthe
world'sforests.Itisavoluntaryprogramthatsets
standardsforresponsibleforestmanagement,
includingforestcertification.Morethan380
millionacresofforestarecertifiedunderFSC’s
system,includingmorethan150millionacresin
theUnitedStatesandCanada.
https://us.fsc.org/en-us
Global Warming Potential (GWP)ArelativemeasureofhowmuchheataGHGtrapsinthe
Earth’satmosphere,comparedtotheamountof
heattrappedbyasimilarmassofCO2.
Greenhouse Gas (GHG)Agasthatcontributestothegreenhouseeffectbyabsorbinginfrared
radiationproducedbysolarwarmingoftheEarth’s
surface.Greenhousegasescanbeemittednaturally
orcanbethedirectresultofhumanactivity.
Megawatt Hour (MWh)Amegawatthouris
equalto1,000kilowatthours(kWh),whichisequal
to1,000kilowattsofelectricityusedcontinuously
foronehourandisequivalenttoabout3.41
millionBTUs.
Renewable EnergyAnaturallyoccurring,theoreticallyinexhaustiblesourceofenergythat
isnotderivedfromfossilornuclearfuel,which
canincludebiomass,geothermal,hydroelectric,
solar,tidal,wave,andwindpower.
Renewable Energy Certificate (REC)
Financialinstrumentspurchasedandsoldonthe
openmarketthatrepresenttheenvironmental
attributesofpowerproducedfromrenewable
energyprojectsandaresoldseparatelyfrom
27RRH LLC Sustainability Report 2015
commodityelectricity.ARECrepresents
1Megawatt(MW)(or1,000Kilowatts)of
electricitygeneratedbyarenewablesourcesuch
aswind,solar,hydroelectricorbiomass.
Renewable Portfolio Standard (RPS) A
regulationthatrequiresincreasedproductionof
energyfromrenewableenergysources,suchas
wind,solar,biomass,andgeothermal.
Scope 1 GHG EmissionsDirectGHGemissions
arefromemissionsourcesthatareownedor
controlledbythereportingentity.
Scope 2 GHG EmissionsIndirectGHGemissions
arefromtheconsumptionofpurchasedenergy
includingelectricity,heat,steam,orcooling
thatareaconsequenceoftheactivitiesofthe
reportingentity,butoccuratsourcesownedor
controlledbyanotherentity.
Scope 3 GHG EmissionsAllindirectGHGemissions(notincludedinScope2)thatarea
consequenceoftheactivitiesofthereportingentity,
butarenotownedorcontrolledbythereporting
entity.ExamplesofScope3GHGemissionsmay
includethosefrombusinesstravel,employee
commuting,wastedisposal,transportationofraw
materialsandproducts,electricitytransmissionand
distributionlosses,andothers.
Sustainability/Sustainable Development
Sustainabledevelopmentisdevelopment
thatmeetstheneedsofthepresentwithout
compromisingtheabilityoffuturegenerations
tomeettheirownneeds.Forabusiness,it
representsabalancebetweenachievingeconomic
growth,whilepreservingtheenvironmentand
beingsociallyresponsibility.
U.S. EPA eGRID TheEmissionsandGeneration
ResourceIntegratedDatabase(eGRID)is
acomprehensivesourceofdataonthe
environmentalcharacteristicsofalmostall
electricpowergeneratedintheUnitedStates.Itis
maintainedbyU.S.EPAandincludesamongother
characteristics,airemissionsforCO2,CH4andN2O,
aswellasnetgenerationandresourcemix.The
latestversionofeGRIDwasreleasedinOctober
2015,coveringdatathrough2012.https://www.
epa.gov/energy/egrid
UN-REDD Programme TheUN-REDDProgramme
istheUnitedNationscollaborativeinitiativeon
ReducingEmissionsfromDeforestationandforest
Degradation(REDD)indevelopingcountries.The
programmewaslaunchedin2008andbuildson
theconveningroleandtechnicalexpertiseof
FoodandAgricultureOrganizationoftheUnited
Nations(FAO),theUnitedNationsDevelopment
Programme(UNDP)anstheUniteNations
EnvironmentalProgramme(UNEP).
Verified Carbon Standard (VCS) The
VerifiedCarbonStandarddevelopsandmanages
standardsandframeworksthatareusedtovet
environmentalandsustainabledevelopment
efforts.Itestablishesrulesandrequirements
thatmustbemetforanyproject,andensures
thatprojects,programsandactivitiesmeetthe
standards,includingindependentverification.
GHGreductionprojectsareissuedcarboncredits
knownasVerifiedCarbonUnits(VCUs),where
eachVCUrepresentsareductionorremovalof
onemetrictonofcarbon.http://www.v-c-s.org/
28RRH LLC Sustainability Report 2015
About This Report
Our Approach to ReportingThisrepresentsRichmondRoadHoldingsLLC
firstsustainabilityreport.Thescopeofthis
reportaddressesbusinessactivitiesforKiwi
EnergyandSpringPower&Gasunderthe
RichmondRoadHoldingsportfolioandprimarily
includesthereportingperiodfromJanuary
1,2015throughDecember31,2015.Wehave
attemptedtoprovideathoroughoverviewofour
business,culture,operations,andsustainability
performanceasrelatestoourpeople,the
environmentandthecommunitywithinwhich
weoperate.Webelievethatthedatapresented
isafairrepresentationofourperformance,with
additionalandcurrentinformationavailableon
our website.
Our Key StakeholdersInoperatingourbusiness,westrivetoachieve
ourgoals,togrowthebusiness,andtocreate
valueforourstakeholders,whoareessential
tomaintainourlicensetooperateandtothe
ongoingsuccessofourbusiness.Westriveto
serveourkeystakeholders,includingcustomers,
regulators,investors,employees,andsuppliers,
andstakeholdersinthecommunitiesinwhichwe
operate.Beingcognizantofourstakeholders’
expectationsprovidesvaluableinputto
establishbusinessprioritiesandtoenhanceour
performance.Withthepublicationofthisour
firstsustainabilityreport,engagementwith
ourstakeholderswillbeenhancedtoensure
transparencyandtogarneradditionalfeedback.
Thetablebelowprovidesanoverviewofour
stakeholdergroups,andthetopicsofimportance
toeachofthem.
Stakeholder Groups
Key Topics
Customers•Reliableandcost-effectiveenergysupply
•Accesstogreenenergy
Regulators
•Compliance withregulations
•Advocacyon developingregulations
Investors•Ethicsandtransparency
•FinancialHealth
Employees
•Professionalgrowth
•Opportunitiestoenhancepersonalhealthandtosupport our communities
Communities
•Expansioninto newmarkets
• Support to community development
Suppliers
•Expansionof energysupply
•Marketpricefor suppliedenergy
Stakeholder Overview
29RRH LLC Sustainability Report 2015
MaterialityForthisfirstsustainabilityreport,wehavetaken
aninformalapproachtodetermineaspectsthat
areimportantor‘material’toourstakeholders
andourbusiness.Inputtothisassessmentis
comprisedoffeedbackreceivedbycompany
managementandemployees,information
availablethroughinternetandsocialmedia,third
partyassessmentofbroad-basedaspects,aswell
asresponsesreceivedtosalesprocessquality
assurancesurveys.Theimportanceofaspects
wasdeterminedthroughconsiderationofthe
followingattributes:
• Stakeholders–Environmentalandsocialimpact,voicedconcerns,potentialforsustainabilityimprovement
• Business–Licensetooperate,political/publicopinion,impactonbusinessstrategyandperformance
Goingforward,amoreformalapproachwill
beimplementedtoengagewithandacquire
feedbackfromourstakeholderstoinformthe
assessmentofmaterialaspects.Thetablebelow
providesasummaryofpriorityaspectswehave
consideredtoestablishtheprominencegivento
eachinourreport.
AspectsImportance to Stakeholders
Importance to the Business
Business Ethics-Compliance High High
Customer Satisfaction High High
GHG Emissions-Climate Change High Moderate
Energy Purchased-Sold High High
Reputation-Brand High High
Risk Management Moderate High
Stakeholder Engagement High Moderate
Supply Chain Management High High
Summary of Material Aspects
30RRH LLC Sustainability Report 2015
Contact and Feedback
RichmondRoadHoldingsLLCwelcomesany
feedbackorquestionsonthisfirstsustainability
report,contactusthroughtheKiwiEnergy or
SpringPowerandGaswebsite.
Wecanbecontactedthroughour
corporateheadquarters,aswell,at:
Richmond Road Holdings LLC
Fax: +1 888 812 2284
www.rrhenergy.us