Download - Task Assignment & SLA Solutions | Transforming the Industry with Mobile Enterprise Solutions
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Task Assignment & SLA Solutions
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TRANSFORMING THE INDUSTRY WITHMOBILE ENTERPRISE SOLUTIONS
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Robert is an escalation manager, in charge of Service-Level Agreements.
Robert
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SLA non-compliance is extremely costly for companies, both to the bottom line and customer satisfaction.
$$
$:((
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But Robert is overwhelmed just managing task assignments and escalations.
SCHEDULINGDATA ENTRY
KPIs
ERROR REPORTING
COMPLETION BY TECH
PERFORMANCE TRACKING
VALIDATIONS
DISPATCH
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To effectively manage all these challenges and make timely decisions, somedays he thinks he needs the help of a superhero
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Or maybe just a really good sidekick.
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SCHEDULES View all active technician schedules
LIVE DATA Know exactly how the team’s
performing in the field
ACTIVE TECHNICIANS See where everyone is, what they’re
doing and who needs help
HEALTH Monitor the current state
of escalation levels
MARGINS Track metrics like open/closed tickets and active technicians/tickets
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With a mobile solution and real-time data, Robert can service his clients efficiently, guaranteeing his team’s timely response to all their issues.
PROJECTED COST ACTUAL COST
$ $
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No superhero required.
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www.soluteo.com