Task Assignment & SLA Solutions

4

TRANSFORMING THE INDUSTRY WITHMOBILE ENTERPRISE SOLUTIONS

Robert is an escalation manager, in charge of Service-Level Agreements.

Robert

SLA non-compliance is extremely costly for companies, both to the bottom line and customer satisfaction.

$$

$:((

But Robert is overwhelmed just managing task assignments and escalations.

SCHEDULINGDATA ENTRY

KPIs

ERROR REPORTING

COMPLETION BY TECH

PERFORMANCE TRACKING

VALIDATIONS

DISPATCH

To effectively manage all these challenges and make timely decisions, somedays he thinks he needs the help of a superhero

Or maybe just a really good sidekick.

SCHEDULES View all active technician schedules

LIVE DATA Know exactly how the team’s

performing in the field

ACTIVE TECHNICIANS See where everyone is, what they’re

doing and who needs help

HEALTH Monitor the current state

of escalation levels

MARGINS Track metrics like open/closed tickets and active technicians/tickets

With a mobile solution and real-time data, Robert can service his clients efficiently, guaranteeing his team’s timely response to all their issues.

PROJECTED COST ACTUAL COST

$ $

No superhero required.

645 Wellington Street, Suite 305Montreal, QC, H3C 1T2 Canada

T: +1 514-906-7474

www.soluteo.com