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The Power of the Provider Superuser:A Model for Standardizing Workflows and
Improving Efficiency
Harriett Burns, MD, MPHDirector of Informatics
Piedmont Health Services, Inc.Centricity Live Spring 2015
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Piedmont Health Services, Inc. Founded in 1970 Corporate Office in Carrboro, NC 8 FQHC’s, 2 PACE sites Approximately 30 FTE providers
Comprehensive Health Care Medical Services Dental Care Pharmacy Nutrition Counseling
Background and History
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Outline barriers that users face Present the One on One Training model Demonstrate the benefits of this model Show Examples: Tips and Tricks Review feedback from users Conclusions and Discussion
Objectives
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Pressure of constantly-changing expectations Lack of time for training Difficulty of updating engrained habits Absence of forums to discuss how we use
the EMR
Barriers Users Face
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One on One Training
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Works for all levels of experience Is personalized Motivates users to adjust their habits Leads to the development of improved workflows Highlights best practices that can be shared widely Provides an opportunity to increase standardization
Benefits
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Examples: Tips and Tricks
CNTL+SHIFT+M
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Examples: Tips and Tricks
Document Review
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Examples: Tips and Tricks
Problems Button
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Examples: Tips and Tricks
Avoid Note Bloat
Completing Notes
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“These little changes make me feel more efficient and decrease my frustration during busy clinic days.”
“I am happy to have some new strategies to try.”
“You would be very proud of me—since Centricity upgrade, I have finished all my charts every day.”
Feedback from Users
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Provider superuser training is worth the investment: Often easier to schedule than group trainings Minimally disruptive to clinic work Targets those who want or need more training Highlights variations & supports standardization Helps identify areas where improvement is needed Creates new lines of communication about EMR use Can be extended to other groups (not just providers)
Conclusions
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Thank You!Contact info: [email protected]
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Discussion