The Power of the Provider Superuser:A Model for Standardizing Workflows and

Improving Efficiency

Harriett Burns, MD, MPHDirector of Informatics

Piedmont Health Services, Inc.Centricity Live Spring 2015

Piedmont Health Services, Inc. Founded in 1970 Corporate Office in Carrboro, NC 8 FQHC’s, 2 PACE sites Approximately 30 FTE providers

Comprehensive Health Care Medical Services Dental Care Pharmacy Nutrition Counseling

Background and History

Outline barriers that users face Present the One on One Training model Demonstrate the benefits of this model Show Examples: Tips and Tricks Review feedback from users Conclusions and Discussion

Objectives

Pressure of constantly-changing expectations Lack of time for training Difficulty of updating engrained habits Absence of forums to discuss how we use

the EMR

Barriers Users Face

One on One Training

Works for all levels of experience Is personalized Motivates users to adjust their habits Leads to the development of improved workflows Highlights best practices that can be shared widely Provides an opportunity to increase standardization

Benefits

Examples: Tips and Tricks

CNTL+SHIFT+M

Examples: Tips and Tricks

Document Review

Examples: Tips and Tricks

Problems Button

Examples: Tips and Tricks

Avoid Note Bloat

Completing Notes

“These little changes make me feel more efficient and decrease my frustration during busy clinic days.”

“I am happy to have some new strategies to try.”

“You would be very proud of me—since Centricity upgrade, I have finished all my charts every day.”

Feedback from Users

Provider superuser training is worth the investment: Often easier to schedule than group trainings Minimally disruptive to clinic work Targets those who want or need more training Highlights variations & supports standardization Helps identify areas where improvement is needed Creates new lines of communication about EMR use Can be extended to other groups (not just providers)

Conclusions

Thank You!Contact info: burnsh@piedmonthealth.org

Discussion