The Warm Hearted, The Warm Hearted, Cool Headed Cool Headed
and and Hard Nosed EA Hard Nosed EA
Presenter: Peter SullivanPresenter: Peter Sullivan
INTELLIGENT INTELLIGENT
Strong decision makersStrong decision makers
LATERAL THINKERSLATERAL THINKERS
Prepared to look at all sidesPrepared to look at all sides
CREATIVECREATIVE
Strong imagination - LeadersStrong imagination - Leaders
Preoccupied withPreoccupied with
SEX and BOOZESEX and BOOZE
Why do some talented people fail in Why do some talented people fail in the role of an EA and other equally the role of an EA and other equally talented people succeed?talented people succeed?
What are the core characteristics of a What are the core characteristics of a a great EA?a great EA?
EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE
Defining Emotional IntelligenceDefining Emotional Intelligence
Emotional Intelligence is about Emotional Intelligence is about understanding and managing your own understanding and managing your own thinking, feelings and behavioursthinking, feelings and behaviours
Emotional Intelligence is also Emotional Intelligence is also understanding and managing the understanding and managing the thinking, feelings and behaviours of thinking, feelings and behaviours of othersothers
EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE
KEY Emotional Intelligence KEY Emotional Intelligence competencies:competencies:
SSelf awarenesself awareness
MMastering emotionsastering emotions
AAttitude of optimismttitude of optimism
RReading the emotions of otherseading the emotions of others
TTeaming up with others for successeaming up with others for success
EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE
KEY Emotional Intelligence KEY Emotional Intelligence competencies:competencies:
SSelf awarenesself awareness
MM
AA
RR
TT
How many in this room are an above How many in this room are an above average driver ?average driver ?
A survey of 1 million people has shown A survey of 1 million people has shown individuals have a powerful tendency to individuals have a powerful tendency to exaggerate their positive abilitiesexaggerate their positive abilities
Leadership skillsLeadership skills
Believed they were above average Believed they were above average
Rated themselves below average Rated themselves below average
Ability to get on with othersAbility to get on with others
Judged themselves in the top decile Judged themselves in the top decile
Considered themselves the top 1%Considered themselves the top 1% Delusions of SuccessDelusions of SuccessHarvard Business Review July 2003Harvard Business Review July 2003
70%
60%
2%
25%
SELF AWARENESSSELF AWARENESS
What percentage of Americans What percentage of Americans believe they are going to heaven ?believe they are going to heaven ?
64%64%
What percentage believe they are What percentage believe they are going to hell ?going to hell ?
Half of Half of 1%1%
DELUSIONSDELUSIONS
WORST LEADERSWORST LEADERS
““The worst team leaders often rate The worst team leaders often rate themselves the most highly.”themselves the most highly.”
Study by Bob Wood of the Australian Graduate School of Management and Paul Study by Bob Wood of the Australian Graduate School of Management and Paul
Atkins of the National Graduate School at the Australian National University. Atkins of the National Graduate School at the Australian National University. Reported in the Australian Financial Review 21 Nov 03Reported in the Australian Financial Review 21 Nov 03
It’s Brain Time Folks!!
THE HUMAN BRAINTHE HUMAN BRAIN
THE TROLLEY DELEMMATHE TROLLEY DELEMMA
You have a dilemma the trolley is about to kill five peopleYou have two choices:1. Do nothing and let five people die2. Throw the switch to divert the trolley onto the spur, kill only one person & save five
THE TROLLEY DELEMMATHE TROLLEY DELEMMA
You have a dilemma the trolley is about to kill five peopleYou have two choices:1. Do nothing and let five people die2. Throw a person on the track to stop the trolley, kill only one person & save five
EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE
KEY Emotional Intelligence KEY Emotional Intelligence competencies:competencies:
SSelf awarenesself awareness
MM
AA
RR
TT
EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE
KEY Emotional Intelligence KEY Emotional Intelligence competencies:competencies:
SSelf awarenesself awareness
MMastering emotionsastering emotions
AA
RR
TT
Walter Mischel - Stanford University
MARSHMALLOW TESTMARSHMALLOW TEST
“ “Men are disturbed not by things, but Men are disturbed not by things, but the views which they take of them”the views which they take of them”
Epictetus, 1st century A.DEpictetus, 1st century A.D..
““Our life is what our thoughts make of it”Our life is what our thoughts make of it”--Marcus Aurelius--Marcus Aurelius
““What we think, we become”What we think, we become”--Buddha--Buddha
""Nobody can make you feel inferior Nobody can make you feel inferior without your consentwithout your consent ““
Eleanor Roosevelt (1884-1962)Eleanor Roosevelt (1884-1962)U.N. diplomat, humanitarian, U.S. First U.N. diplomat, humanitarian, U.S. First
LadyLady
“ “The most valuable time we have is The most valuable time we have is between stimulus and response”between stimulus and response”
Steven Covey: Steven Covey:
The Seven Habits of Highly Effective PeopleThe Seven Habits of Highly Effective People
SCALE YOUR WORST SCALE YOUR WORST LIFE EVENTLIFE EVENT
0% 100% Bad
REALITY CHARTREALITY CHART
Death of a loved one
Loss of a house or business
Loss of job
Being criticised
Slow torture to death
0% 50% 100% Bad
Christmas
EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE
KEY Emotional Intelligence KEY Emotional Intelligence competencies:competencies:
SSelf awarenesself awareness
MMasteringastering emotionsemotions
AA
RR
TT
EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE
KEY Emotional Intelligence KEY Emotional Intelligence competencies:competencies:
SSelf awarenesself awareness
MMasteringastering emotionsemotions
AAttitude of optimismttitude of optimism
RR
TT
Too much glass for not enough water
OPTIMISM AND ACHIEVEMENTOPTIMISM AND ACHIEVEMENT
Those with an optimistic explanatory styleThose with an optimistic explanatory style
Do better in school and universityDo better in school and university
Perform better on the sporting fieldPerform better on the sporting field
Are happier, healthier and live longerAre happier, healthier and live longer
Outperform what their talent would Outperform what their talent would suggest in nearly every job rolesuggest in nearly every job role
"A stumbling block to the pessimist is a "A stumbling block to the pessimist is a stepping stone to the optimist."stepping stone to the optimist."
Eleanor Roosevelt (1884-1962)Eleanor Roosevelt (1884-1962)U.N. diplomat, humanitarian, U.S. First U.N. diplomat, humanitarian, U.S. First
LadyLady
“ “ Optimism is the faith that leads to Optimism is the faith that leads to achievement.achievement.
Nothing can be done without hope Nothing can be done without hope and confidence.”and confidence.”
--Helen Keller (1880-1968)--Helen Keller (1880-1968)
American humanitarian, writerAmerican humanitarian, writer
and advocate for the deaf and and advocate for the deaf and blindblind
EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE
KEY Emotional Intelligence KEY Emotional Intelligence competencies:competencies:
SSelf awarenesself awareness
MMasteringastering emotionsemotions
AAttitude of optimismttitude of optimism
RR
TT
EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE
KEY Emotional Intelligence KEY Emotional Intelligence competencies:competencies:
SSelf awarenesself awareness
MMastering emotionsastering emotions
AAttitude of optimismttitude of optimism
RReading the emotions of otherseading the emotions of others
TT
EMPATHYEMPATHY
““First seek to understandFirst seek to understand
before you be understood”before you be understood”
- Stephen Covey- Stephen Covey
I’m sorry you had a rough day at the I’m sorry you had a rough day at the office, but you have the wrong houseoffice, but you have the wrong house
EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE
KEY Emotional Intelligence KEY Emotional Intelligence competencies:competencies:
SSelf awarenesself awareness
MMastering emotionsastering emotions
AAttitude of optimismttitude of optimism
RReading the emotions of otherseading the emotions of others
TTeaming up with others for successeaming up with others for success
TEAMWORKTEAMWORK
The two most persistent barriers to The two most persistent barriers to effective teamwork in any relationshipeffective teamwork in any relationship
Interpersonal reactivityInterpersonal reactivity
Emotional indifference Emotional indifference
““Knowing is not enough; we must apply. Knowing is not enough; we must apply.
Willing is not enough; we must do.”Willing is not enough; we must do.”
--Johann Goethe (1749-1832)--Johann Goethe (1749-1832)
German dramatist, poet & novelistGerman dramatist, poet & novelist
The End
orThe Beginning Its up to YOU