THESIS

ANALAYSIS ON FACTORS AFFECTING E-CUSTOMER

SATISFACTION IN LAZADA INDONESIA

Written to fulfill one of the academic requirements to achieve a Sarjana Manajemen Strata Satu

By:

CELLY DESTRIANNIESYA (00000023768)

CINDY (00000024914) PINKA PRISKA ANGELA (00000023176)

STUDY PROGRAM OF MANAGEMENT FACULTY OF ECONOMICS AND BUSINESS

UNIVERSITAS PELITA HARAPAN TANGERANG