thesis analaysis on factors affecting e-customer ...repository.uph.edu/7107/1/title.pdf · thesis...

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THESIS ANALAYSIS ON FACTORS AFFECTING E-CUSTOMER SATISFACTION IN LAZADA INDONESIA Written to fulfill one of the academic requirements to achieve a Sarjana Manajemen Strata Satu By: CELLY DESTRIANNIESYA (00000023768) CINDY (00000024914) PINKA PRISKA ANGELA (00000023176) STUDY PROGRAM OF MANAGEMENT FACULTY OF ECONOMICS AND BUSINESS UNIVERSITAS PELITA HARAPAN TANGERANG

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Page 1: THESIS ANALAYSIS ON FACTORS AFFECTING E-CUSTOMER ...repository.uph.edu/7107/1/Title.pdf · THESIS DEFENSE COMMITTEE A thesis defense was held on to fulfill one of the academic requirements

THESIS

ANALAYSIS ON FACTORS AFFECTING E-CUSTOMER

SATISFACTION IN LAZADA INDONESIA

Written to fulfill one of the academic requirements to achieve a Sarjana Manajemen Strata Satu

By:

CELLY DESTRIANNIESYA (00000023768)

CINDY (00000024914) PINKA PRISKA ANGELA (00000023176)

STUDY PROGRAM OF MANAGEMENT FACULTY OF ECONOMICS AND BUSINESS

UNIVERSITAS PELITA HARAPAN TANGERANG

Page 2: THESIS ANALAYSIS ON FACTORS AFFECTING E-CUSTOMER ...repository.uph.edu/7107/1/Title.pdf · THESIS DEFENSE COMMITTEE A thesis defense was held on to fulfill one of the academic requirements

Page 3: THESIS ANALAYSIS ON FACTORS AFFECTING E-CUSTOMER ...repository.uph.edu/7107/1/Title.pdf · THESIS DEFENSE COMMITTEE A thesis defense was held on to fulfill one of the academic requirements

Page 4: THESIS ANALAYSIS ON FACTORS AFFECTING E-CUSTOMER ...repository.uph.edu/7107/1/Title.pdf · THESIS DEFENSE COMMITTEE A thesis defense was held on to fulfill one of the academic requirements

Page 5: THESIS ANALAYSIS ON FACTORS AFFECTING E-CUSTOMER ...repository.uph.edu/7107/1/Title.pdf · THESIS DEFENSE COMMITTEE A thesis defense was held on to fulfill one of the academic requirements

Page 6: THESIS ANALAYSIS ON FACTORS AFFECTING E-CUSTOMER ...repository.uph.edu/7107/1/Title.pdf · THESIS DEFENSE COMMITTEE A thesis defense was held on to fulfill one of the academic requirements

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