Transcript
TRANSFORMATION,
and commerce
NOITMRASONFRAT,
what if you can’t
-46%
+22.5%
CX leaders
CX laggards
Customer Experience Laggards vs Leaders: 5-year stock performance
aggressive
search
1 2 action
3 4 account mobile
CONTENT
(traffic x conversion x AOV)
(traffic x conversion x AOV)loyalty - (operating cost)
set new expectations.
transformation.
