![Page 1: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/1.jpg)
UC&C Case Studies
![Page 2: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/2.jpg)
Trish HarrisChannel Sales
Director
![Page 3: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/3.jpg)
Trish HarrisChannel Sales
Director
“this afternoon”
![Page 4: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/4.jpg)
UC&C Case Studies
• Sulzer Pumps• Girl Scouts of the Green & White Mountains• Rose Villa
![Page 5: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/5.jpg)
Definition - UC&C
• Unified communications and collaboration (UC&C) brings together the communications tools that people use daily such as voice, e-mail, instant messaging, presence, click-to-dial, conferencing and video into a single interface
![Page 6: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/6.jpg)
Before UC&C
• Voice Mail• Fax• PC Based Attendant Console• Meet-me-conference bridges• Voice/Data• Executive software clients• Mobility
![Page 7: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/7.jpg)
![Page 8: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/8.jpg)
Sulzer
• Manufacturer of pumping solutions, rotating equipment maintenance and services as well as separation, reaction, and mixing technology
• Leading provider in its key markets: oil and gas, power, and water
• Serves clients worldwide through a network of over 150 locations
![Page 9: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/9.jpg)
Sulzer Pumps
• Compelling application– Meet-me-conferencing
• $8,000.00 + per month in spend from Sulzer Pump division
![Page 10: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/10.jpg)
Sulzer Pumps
Nortel
Aeonix Server
PRI Gateway
PSTN
(2)PRI
125 Conference resources per Aeonix server
![Page 11: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/11.jpg)
Sulzer Evolution
• SeaMail– Integrated with Aeonix in same server– Provided all Voicemail and UC functions for all
Portland Nortel users • Voicemail• Auto Attendant• Voicemail to email• Fax mailboxes
![Page 12: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/12.jpg)
Sulzer Pumps Today(4 Aeonix servers supporting 15 sites)
PSTN
PSTN
PSTN
WANWAN
Sulzer MPLS
WANWAN
![Page 13: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/13.jpg)
Current Sulzer Project
• Integration to Lync collaboration suite– Aeonix telephony backbone– Lync control of Aeonix handsets– Presence
![Page 14: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/14.jpg)
![Page 15: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/15.jpg)
Girl Scouts GWM
• Merger of two separate Girl Scout regional organizations– 5 sites in 2 states– Largely volunteer organization– 50% of users home based
![Page 16: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/16.jpg)
Girl Scouts of GWM
• Compelling applications– Audio Conferencing– Collaboration– Contact Center– Automated outbound dialing– Integration to existing video conferencing
![Page 17: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/17.jpg)
Girl Scouts of GWM
![Page 18: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/18.jpg)
Girl Scouts of GWM
• Remote users– Volunteer home based workers– Non-static work force
• Licenses– Pool of Aeonix user licenses– Purchased Bria client for each volunteer
![Page 19: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/19.jpg)
Girl Scouts of GWM
• Audio Conferencing– Inherent Aeonix meet-me-conferencing bridge– Dedicated bridge number for each member of the
staff– Standard meet-me conferencing and outgoing
Group call utilized
![Page 20: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/20.jpg)
Aeonix Collaboration
Desktop, Document and application Sharing
Participants window
Chat Window
Control window
![Page 21: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/21.jpg)
ACC – Aeonix Contact Center
![Page 22: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/22.jpg)
Value of the Contact Center
• Enhanced customer service– Automated call backs
• Self service applications• Reporting
– Facilitated appropriate staffing• Time of day, day of week• Per campaign
– Insight into the value of campaigns• Integration of voice, fax and email
![Page 23: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/23.jpg)
I-Call
• iCall – application for automated notifications integrated into SeaMail (voicemail application)– Prescheduled or manually activated– Voice and SMS – Reporting
![Page 24: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/24.jpg)
![Page 25: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/25.jpg)
Rose Villa
• Retirement Community– Independent living– Supported services– 24 hour nursing
• 22 acres of pocket neighborhood cottages and main street apartment homes
• Administrative, maintenance and nursing facilities
![Page 26: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/26.jpg)
Rose Villa
• Compelling applications– High availability– Mobility– Manipulation of Caller ID– Custom call routing based on day of week and
time of day
![Page 27: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/27.jpg)
Rose Villa
PSTN
Aeonix Servers
SIP Trunks
SBC
![Page 28: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/28.jpg)
Other UC&C Tools
• Water cooler• Conference room• Hall• Table clothes and napkins
![Page 29: UC&C Case Studies. Trish Harris Channel Sales Director](https://reader036.vdocument.in/reader036/viewer/2022062520/5697bf8d1a28abf838c8c3a4/html5/thumbnails/29.jpg)
Q&A