uc&c case studies. trish harris channel sales director
TRANSCRIPT
UC&C Case Studies
Trish HarrisChannel Sales
Director
Trish HarrisChannel Sales
Director
“this afternoon”
UC&C Case Studies
• Sulzer Pumps• Girl Scouts of the Green & White Mountains• Rose Villa
Definition - UC&C
• Unified communications and collaboration (UC&C) brings together the communications tools that people use daily such as voice, e-mail, instant messaging, presence, click-to-dial, conferencing and video into a single interface
Before UC&C
• Voice Mail• Fax• PC Based Attendant Console• Meet-me-conference bridges• Voice/Data• Executive software clients• Mobility
Sulzer
• Manufacturer of pumping solutions, rotating equipment maintenance and services as well as separation, reaction, and mixing technology
• Leading provider in its key markets: oil and gas, power, and water
• Serves clients worldwide through a network of over 150 locations
Sulzer Pumps
• Compelling application– Meet-me-conferencing
• $8,000.00 + per month in spend from Sulzer Pump division
Sulzer Pumps
Nortel
Aeonix Server
PRI Gateway
PSTN
(2)PRI
125 Conference resources per Aeonix server
Sulzer Evolution
• SeaMail– Integrated with Aeonix in same server– Provided all Voicemail and UC functions for all
Portland Nortel users • Voicemail• Auto Attendant• Voicemail to email• Fax mailboxes
Sulzer Pumps Today(4 Aeonix servers supporting 15 sites)
PSTN
PSTN
PSTN
WANWAN
Sulzer MPLS
WANWAN
Current Sulzer Project
• Integration to Lync collaboration suite– Aeonix telephony backbone– Lync control of Aeonix handsets– Presence
Girl Scouts GWM
• Merger of two separate Girl Scout regional organizations– 5 sites in 2 states– Largely volunteer organization– 50% of users home based
Girl Scouts of GWM
• Compelling applications– Audio Conferencing– Collaboration– Contact Center– Automated outbound dialing– Integration to existing video conferencing
Girl Scouts of GWM
Girl Scouts of GWM
• Remote users– Volunteer home based workers– Non-static work force
• Licenses– Pool of Aeonix user licenses– Purchased Bria client for each volunteer
Girl Scouts of GWM
• Audio Conferencing– Inherent Aeonix meet-me-conferencing bridge– Dedicated bridge number for each member of the
staff– Standard meet-me conferencing and outgoing
Group call utilized
Aeonix Collaboration
Desktop, Document and application Sharing
Participants window
Chat Window
Control window
ACC – Aeonix Contact Center
Value of the Contact Center
• Enhanced customer service– Automated call backs
• Self service applications• Reporting
– Facilitated appropriate staffing• Time of day, day of week• Per campaign
– Insight into the value of campaigns• Integration of voice, fax and email
I-Call
• iCall – application for automated notifications integrated into SeaMail (voicemail application)– Prescheduled or manually activated– Voice and SMS – Reporting
Rose Villa
• Retirement Community– Independent living– Supported services– 24 hour nursing
• 22 acres of pocket neighborhood cottages and main street apartment homes
• Administrative, maintenance and nursing facilities
Rose Villa
• Compelling applications– High availability– Mobility– Manipulation of Caller ID– Custom call routing based on day of week and
time of day
Rose Villa
PSTN
Aeonix Servers
SIP Trunks
SBC
Other UC&C Tools
• Water cooler• Conference room• Hall• Table clothes and napkins
Q&A