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U.S. General Services Administration
Public Buildings Service
Reimbursable Services Division Office of Facilities Management & Services Programs General Services AdministrationMay 2010
Reimbursable Services Division Office of Facilities Management & Services Programs General Services AdministrationMay 2010
Reimbursable Work AuthorizationsAdvanced
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About Us
• Ashlee Carlson and Steve Sacco
• Reimbursable Services Division• Established January 2009• Program and Finance functions separated
• Areas of Focus• Customer Analysis & Outreach• Policy Management• Data Management & Process Improvement
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RWA Advanced Training Structure
• Overview• Feedback• Discussion
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What Are Customers Telling Us?
Top RWA Customer Issues: RWA policy inconsistently applied RWA billing issues Confusion over RWA fees RWA communication questions
– Customer Letters– Substantial Completion vs Financial Closeout– Funding Balances
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Improvements and Successes
FY2008:– Standardized Cost Estimate Template– Improved Customer Bill
FY2009:– Electronic Documentation Tool and RETA
Email Functionality– Automated Customer Letters– 4% Fee Automation
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Updated and enhanced RWA Level I Training (available August 2010)
– Available at www.gsa.gov/rwa
Specific Competency RWA Level II and III Training– Region by Region Classroom training (April-August
2010)
Updating Customer FAQ resources
Program Initiatives: Education and Outreach
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Updating National Policy Document (anticipated June 2010)
Mandating proper use of current policies
Updating Standard Operating Procedures (SOP) documents
Program Initiatives: Policy
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External RETA Access for Customer Agencies – Read-only Documentation Tool access (anticipated
August 2010)– Electronic RWA Request Submission capabilities
(anticipated FY2011/2012)
Program Initiatives: Data Management and System Enhancements
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Consolidating additional RWA tools into RETA Performance Measures Billing Enhancement #2
– Coming in FY2012
Program Initiatives: Process Improvements
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Recap: What Are Customers Telling Us?
Top RWA Customer Issues: RWA policy inconsistently applied RWA billing issues Confusion over RWA fees RWA communication questions
– Customer Letters– Substantial Completion vs Financial Closeout– Funding Balances
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What are your concerns/questions?
Panel Discussion
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PBS Regional RWA Network
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Reimbursable Services Division
Process/Data ManagementSteven Sacco
Customer Analysis/OutreachAshlee Carlson
Policy ManagementLester Boggs
Director
Denise Funkhouser
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Customer Tools
RWA Customer Portal: –www.gsa.gov/rwa
RWA Search–www.finance.gsa.gov–To be replaced with external RETA access
Billview Website–www.finance.gsa.gov