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U.S. General Services Administration Public Buildings Service Reimbursable Services Division Office of Facilities Management & Services Program General Services Administration May 2010 Reimbursable Work Authorizations Advanced

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Page 1: U.S. General Services Administration Public Buildings Service Reimbursable Services Division Office of Facilities Management & Services Programs General

U.S. General Services Administration

Public Buildings Service

Reimbursable Services Division Office of Facilities Management & Services Programs General Services AdministrationMay 2010

Reimbursable Services Division Office of Facilities Management & Services Programs General Services AdministrationMay 2010

Reimbursable Work AuthorizationsAdvanced

Page 2: U.S. General Services Administration Public Buildings Service Reimbursable Services Division Office of Facilities Management & Services Programs General

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About Us

• Ashlee Carlson and Steve Sacco

• Reimbursable Services Division• Established January 2009• Program and Finance functions separated

• Areas of Focus• Customer Analysis & Outreach• Policy Management• Data Management & Process Improvement

Page 3: U.S. General Services Administration Public Buildings Service Reimbursable Services Division Office of Facilities Management & Services Programs General

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RWA Advanced Training Structure

• Overview• Feedback• Discussion

Page 4: U.S. General Services Administration Public Buildings Service Reimbursable Services Division Office of Facilities Management & Services Programs General

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What Are Customers Telling Us?

Top RWA Customer Issues: RWA policy inconsistently applied RWA billing issues Confusion over RWA fees RWA communication questions

– Customer Letters– Substantial Completion vs Financial Closeout– Funding Balances

Page 5: U.S. General Services Administration Public Buildings Service Reimbursable Services Division Office of Facilities Management & Services Programs General

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Improvements and Successes

FY2008:– Standardized Cost Estimate Template– Improved Customer Bill

FY2009:– Electronic Documentation Tool and RETA

Email Functionality– Automated Customer Letters– 4% Fee Automation

Page 6: U.S. General Services Administration Public Buildings Service Reimbursable Services Division Office of Facilities Management & Services Programs General

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Updated and enhanced RWA Level I Training (available August 2010)

– Available at www.gsa.gov/rwa

Specific Competency RWA Level II and III Training– Region by Region Classroom training (April-August

2010)

Updating Customer FAQ resources

Program Initiatives: Education and Outreach

Page 7: U.S. General Services Administration Public Buildings Service Reimbursable Services Division Office of Facilities Management & Services Programs General

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Updating National Policy Document (anticipated June 2010)

Mandating proper use of current policies

Updating Standard Operating Procedures (SOP) documents

Program Initiatives: Policy

Page 8: U.S. General Services Administration Public Buildings Service Reimbursable Services Division Office of Facilities Management & Services Programs General

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External RETA Access for Customer Agencies – Read-only Documentation Tool access (anticipated

August 2010)– Electronic RWA Request Submission capabilities

(anticipated FY2011/2012)

Program Initiatives: Data Management and System Enhancements

Page 9: U.S. General Services Administration Public Buildings Service Reimbursable Services Division Office of Facilities Management & Services Programs General

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Consolidating additional RWA tools into RETA Performance Measures Billing Enhancement #2

– Coming in FY2012

Program Initiatives: Process Improvements

Page 10: U.S. General Services Administration Public Buildings Service Reimbursable Services Division Office of Facilities Management & Services Programs General

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Recap: What Are Customers Telling Us?

Top RWA Customer Issues: RWA policy inconsistently applied RWA billing issues Confusion over RWA fees RWA communication questions

– Customer Letters– Substantial Completion vs Financial Closeout– Funding Balances

Page 11: U.S. General Services Administration Public Buildings Service Reimbursable Services Division Office of Facilities Management & Services Programs General

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What are your concerns/questions?

Panel Discussion

Page 12: U.S. General Services Administration Public Buildings Service Reimbursable Services Division Office of Facilities Management & Services Programs General

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PBS Regional RWA Network

Page 13: U.S. General Services Administration Public Buildings Service Reimbursable Services Division Office of Facilities Management & Services Programs General

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Reimbursable Services Division

Process/Data ManagementSteven Sacco

[email protected]

Customer Analysis/OutreachAshlee Carlson

[email protected]

Policy ManagementLester Boggs

[email protected]

Director

Denise Funkhouser

[email protected]

Page 14: U.S. General Services Administration Public Buildings Service Reimbursable Services Division Office of Facilities Management & Services Programs General

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Customer Tools

RWA Customer Portal: –www.gsa.gov/rwa

RWA Search–www.finance.gsa.gov–To be replaced with external RETA access

Billview Website–www.finance.gsa.gov