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2013 European Users Conference Barcelona
Using a Blended Test Delivery Model to Drive Strategic Success for SAP
Certification Ralf Kirchgaessner
Delivery Manager of Global Certification SAP AG
2013 European Users Conference Barcelona
Ralf Kirchgaessner
Global Certification -
Delivery & Operations
Speaker and Abstract
A major strategic initiative for SAP is blended delivery – authoring once and delivering exams in different channels. SAP delivers many exams within its own education centres and also at a worldwide network of partner test centres. A blended delivery approach where content can be authored once and made available in different channels provides business value for SAP and its ecosystem. Being a genuinely global company, means that people in a variety of geographies and languages need to be certified. SAP uses Questionmark’s Translation Management System to organize its translation of exams in up to 20 languages. This session will share experiences of delivering the same exams in different delivery channels, how this makes it practical and economical to have a multilingual and extensive portfolio of exams, and how this provides strategic value to the organisation.
https://www.questionmark.com/uk/conference/Pages/casestudy7.aspx
2013 European Users Conference Barcelona
Introduction Overview SAP AG Overview SAP Education Overview SAP Certification Questionmark Perception Landscape
at SAP 2 Delivery Channels What do we want to achieve with an
integrated channel? Questions
Agenda
2013 European Users Conference Barcelona Copyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
SAP AG
2013 European Users Conference Barcelona
SAP at a glance: business overview
Learn about who we are and what we do (video)
2013 European Users Conference Barcelona Copyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
SAP Education
2013 European Users Conference Barcelona
SAP Education Scale and Innovation
* Source: IDC MarketScape: Worldwide IT Education & Training 2013 Vendor Analysis
~420,000 people certified
60,000+ people trained
via eLearnings & eAcademies
400+ virtual, live,
classroom titles In
9 languages
600+ courses
available
Training provided
in ~60 countries
SAP EDUCATION Leader in Worldwide IT
Training & Education*
~500,000 individuals trained annually
~3,000 partner
companies engaged in training & certification of their staff
~560 eLearning/eAcademy titles available
29,000+ trainings
delivered to partner consultants
Up to 440 events per
week delivered via cloud infrastructure
2013 European Users Conference Barcelona
SAP Education – Overview of offerings
Certification
QUALITY ASSURANCE
Professional
SCALING LIVE EXPERT
ACCESS
LEARNING ANYTIME
LEARNING ANYWHERE
MANAGE LEARNING BY
YOURSELF
FOCUSED
ENVIRONMENT
Cloud
Mobile
Learning Software
Onsite SAP Learn NOW! e-Learnings
Custom-specific training
Public classroom
Virtual live classrooms
e-Learnings
Learning Hub
Training Systems
Knowledge Accelerator
On Demand
Virtual
WPB KNOA LSO SPP by Ancile KA
e-Academy
Associate
END-USER SERVICES
Education Consulting ERP SIM GAME
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is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
SAP Education Offerings for Certification
Live Instruction – In Classroom Training: No matter what your industry, role, proficiency level or SAP solution area, there is an SAP course for you
Delta training: During Ramp-Up with OKPs (Online Knowledge Products), NEW Delta Packages for i2010 applications
Certification: Building the confidence in the quality of the Ecosystem - proctored tests delivered at an SAP Education facility or through the global testing center provider PearsonVue.
e-Academy: Self-paced online learning with access to training system and remote support. Certification included.
Virtual Live Classroom: Training without travel - Online training with a live trainer and remote training system access. Requires an internet connection and phone
Customer Specific Onsite Training: Training tailored to your needs and delivered at partner facility by an SAP instructor.
SAP Learning Hub: Easy access to SAP’s learning content (e-formats) anytime, anywhere, always up-to-date, subscription-based (>300 users)
Accelerated Learning Packages (ALPs): “Bundled” combinations of eLearnings, OKPs, RCTs, and/or recorded VLRs on a particular role-based topic
V-based Training: e-Academy style training, tailored to specific partner needs.
e-Learning: Self-paced, at any location with suitable access to the internet
Live Training - Scheduled Online Training - Anytime, Anywhere
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is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
SAP Global Certification
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is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Why SAP Certification?
2013 European Users Conference Barcelona
SAP Education’s Certification Program
Role-based
Certifications specific not only to a particular
solution but to the type of individual certified and
their job tasks
Multi-level
Designed to stratify the skills assessment and
provide certification to various levels of
practitioner
Focus on plan – build – run
Practical, functional assessments
Flexible delivery
Ensuring exams are available to all regardless of
geographic constraints
Ce
rtif
icat
ion
Pro
gram
2013 European Users Conference Barcelona
SAP‘s Global Certification Program
Creati
on
Administration
Delivery
Reporting
Quality
assurance
Certification
Results-
management
200 + WTS + onsite + 4000 VUE
# Locations
Proctored (SAP & VUE)
2 Channels
~ 60,000 # Candidates / year
> 300 in up to 20 lang.
# diff. Tests
1995
Consultant
Certification
Established
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is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
More Information
https://training.sap.com/
2013 European Users Conference Barcelona Copyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Questionmark Perception Landscape
2013 European Users Conference Barcelona
Enable effectively the requirements for the new Certification Program of SAP Education Services, including: Certification Infrastructure evaluation and
implementation, incl. interfaces into existing SAP infrastructure
Evaluation and definition of changes in Production Processes for certifications
Implementation of new Delivery Processes and Operations Model
Migration / transformation scripts for existing tests, and test items
Phased implementation, including infrastructure rollout, and training of proctors in SAP subsidiaries, Customer Sites and / or Educational Partners
Selection & Implementation of Questionmark
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is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
testcenter.php
no open.dll usage
Secure Browser
Save as you go (5 min)
Monitoring Cockpit
Reporting done with SAP BI / BW
cubes
QM usage - Some Operational Information
2013 European Users Conference Barcelona Copyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
SAP BW Reporting
Slide 19
2013 European Users Conference Barcelona
Multilingual Program
Global Program with up to 20 languages
Esp. important for Midmarket
SAP Language Services translates TMS projects
Challenge: Transfering test content in multi languages
Languages
en-USde-DEes-ESpt-BRja-JPru-RU
2013 European Users Conference Barcelona
Intranet & WTS
SAP Training Locations
Database
Application
Production System
Assessment, Participant, Scheduling and Results
Database
Application
Content Authoring System
Assessment, Participant, Scheduling and Results
QM Authoring Managers
Certificate Issuance
Scheduling Results
SAP LSO
Event Booking and Scheduling Certification Issuing
Scheduling (Internal)
Assessments
Pearson VUE
F I R E W A L L
Results in Excel file format
Results
Email to Participants confirming successful registration
Internet
Logon details sent to Participants & Proctors
Certificate Issuance
F I R E W A L L
Data Migration/Transformation to Pearson VUE format
2013 European Users Conference Barcelona
Reasons Coverage, e.g. North America, ANZ
Flexible Education Delivery Models (E-Academies)
Focused on the individual rather than groups (see next slide)
Midmarket Audience
Tasks Content Handover
Client Review
Results Upload
Fulfillment with External Vendor
Challenges Publishing Costs
Time to market
Translation
VUE Delivery Channel
2013 European Users Conference Barcelona
Certification Delivery Matrix
Event-Based Certification Individual Certification
SAP Training Center Customer/ Partner Location
Pearson Vue Test Center
Target Audience: Cust Part Ind SAPC Cust Part Cust Part Ind SAPC
Proctoring SAP Proctor SAP Proctor onsite External Proctor
Opportunity Costs - Travel - Time required
Med* Med* Med* Low* Low Low Med Med Med Med
Flexible Delivery Low Low Low Low Med Med High High High High
Availability Scheduled event On request 10/5
*Opportunity costs are lower if exam taker attends training at SAP training center upfront
2013 European Users Conference Barcelona
Integration and Harmonization of the 2 Delivery Channels
Idea is to connect out of Pearson VUE testing centers to SAP Questionmark Perception systems, instead of using the Pearson VUE delivery engine.
@
Future: QM@VUE
2013 European Users Conference Barcelona
Benefits
Category Benefit
Publishing Save costs
Time to market Exams available at VUE in parallel to
SAP, no delay anymore
Reporting / Resultmanagement
Easier / faster result import Combinded item statistics possible
User Experience Same UI for participants
Translation Exams available in all languages at
once
Market Penetration Increased volume in regions
due to more languages
2013 European Users Conference Barcelona
Challenges and Outlook with Questionmark
• QM@VUE
• Upgrade to 5.4 / 5.7 (bigger project - done once from v5 beta to v.5.2)
• Wish is to have the option to install without “Analytics” Component of QM
Thank You!
Contact information: Ralf Kirchgäßner Global Certification SAP AG T +49/6227/760413 M +49/160/90820388 mailto:[email protected]
2013 European Users Conference Barcelona
© 2013 SAP AG. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG.
The information contained herein may be changed without prior notice.
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or
warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group
products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing
herein should be construed as constituting an additional warranty.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in
Germany and other countries.
Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.
2013 European Users Conference Barcelona Copyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Supplemental Slides
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is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Why Education? “Social Good?” “Employee Benefit?” “Value Add?”
Application of 1.5% of project cost to training
improves project success by 30%*
Training and Education unlocks the power of SAP software and
IMPROVES BUSINESS OUTCOMES
Every dollar spent on training yields an approximate
15% gain in productivity**
Employers cite an IT skills gap as negatively impacting
their productivity (41%), customer engagement
(32%) and security (31%)***
*Source: IDC Impact of Training ** Source: Tim Lane et al., "Learning to Succeed in Business with Information Technology,“ *** Source: CompTIA 2012, “IT Skills Gap”
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is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
SAP Education Addressing Requirements in Each Phase of Business
Get live hands-on training SAP Classroom Training Scheduled Live Classroom
Save opportunity costs SAP Virtual Live Classroom Training Scheduled Live Online
SAP Online Training Anytime, anywhere (eLearning, eAcademy)
SAP Learn Now iPad based training
Enable your workforce on demand on any SAP topic SAP Learning Hub Subscription-based access to all eLearning content
Ensure SAP expert quality Individual certification Multi-level and role-based exams
Accelerate end user performance & effectiveness SAP Knowledge Acceleration Off-the-shelf end user enablement content
Create your own learning material SAP Workforce Performance Builder Customized learning content
Measure solution adoption and workforce performance level SAP User Experience Management by KNOA Verify end user performance and knowledge acquisition
Manage and track enterprise learning activities SAP Enterprise Learning / Learning Solution / xLSO Target, schedule and track training
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is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
SAP Education Continuous Evolution of Our Offerings
Traditional Flexible & Innovative Mobile & Social
2010 & before
2011 2012 2013 2014 2015
Traditional Classroom Training
Flexible Online Learning
SAP Learning Hub
SAP Workforce Performance Builder
SAP Learn Now
SAP Innovation Curriculum (SAP HANA, Mobility)
SAP Education – Social Learning
2013 European Users Conference Barcelona
SAP Education Essential for Success
Regardless of industry, geography, or solution,
SAP Education improves business outcomes and is essential for success
2013 European Users Conference Barcelona Copyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark
is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
SAP Education An Industry Leader
“Of significant strength for SAP is its large and diverse set of educational services offerings aligned by project life cycle.
These include orientation services to assure project alignment with corporate objectives, assessment services, training utilization services, and educational assessments for various audiences and scenarios.
This reflects an industry best practice for comprehensive educational service offerings.”
*Source: IDC MarketScape: Worldwide IT Education & Training, 2013 Vendor Analysis
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“Thanks to the e-academy training from SAP, we’ve been able to expand our consultant base quickly and cost-effectively. In this way, the program enables us to meet market demand for expertise in SAP solutions and grow our business in Finland.” Marko Lumppio, Head of Expert Sales, Systems Integration, Atos S.A.
“SAP Learning Hub dovetails well with our own efforts in making virtual learning as real as possible. It supports self study at a user’s own time and pace, according to his or her demands, as well as learning in groups via virtual or physical events. This is a very important method of learning for Capgemini – one we are promoting within our own organization and for our customers.” Claudia Brack, Global SAP Community Lead Capgemini
“Virtual live classrooms and e-learning are so cost-effective that we are planning to significantly expand their use.” Szabolcs Kakuk, SAP Software Training Coordinator, ExxonMobil Business Support Center Hungary LLC
“SAP Enterprise Learning enables optimizing resources, with the possibility of offering training without the need for extra investment in infrastructure.” Julianni Vasconcelos, IT and Processes Analyst Samarco Mineração S.A. (Brazil)
SAP’s Customers & Partners Benefit from SAP Education
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is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
60% of SAP User Group customers say that certification is used as a selection criteria for implementation projects
80% of SAP User Group customers say that it is important to have employees certified
Why SAP Certification? What do SAP customers say?
SAP User Group Survey May & June 2013
2013 European Users Conference Barcelona
What is coming soon? SAP Credential Manager
Credential Manager™ is a hosted solution that includes features that automate daily credential program tasks and offers a self-service platform to certified individuals where you can
• view and track certification progress
• update personal information
• communicate with customer service
• publish verified credentials to employers and customers
• download your certified logo
• request certificate resends
• access benefits
Pilo
t ro
llou
t in
NA
, UK
an
d A
NZ
in O
cto
ber
Credential verification –
• Customer or employer can search for HANA and TERP10 certified individuals by location
• Certified individual can publish credentials to employer/customer
• Customer can request verification of certified status
2013 European Users Conference Barcelona
What is new? SAP Certification Crowd Authoring
• Certified individuals can submit questions via a Crowd Authoring Portal and are eligible for rewards
• Launched for HANA exams in July
• For more information on the SAP Education Crowd Authoring program visit the portal here https://training.sap.com/v2/crowdsourcing/ or the SCN page http://scn.sap.com/docs/DOC-44035
2013 European Users Conference Barcelona
© 2013 SAP AG. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG.
The information contained herein may be changed without prior notice.
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or
warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group
products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing
herein should be construed as constituting an additional warranty.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in
Germany and other countries.
Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.