goods receipt and qm complaints - websmp102.sap-ag.desapidp/011000358700001066102013e/... · if sap...

Automotive Consulting SolutionGoods Receipt and QM Complaints

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Agenda

1. Benefit for the Customer

2. Description of the Function

3. The Function in the System

4. Technical Information


Customer Benefit

Proven solutions/services of SAP Automotive Consulting

Solutions already running productive at several customers

Solutions and documentation are available in German and English

Prompt implementation possible

Defined timeframe for implementation

Exact calculation of implementation cost. Implementation for fixed price

6 months of free follow up care operations for bug corrections starting at

the date of installation within the development landscape. Afterwards

chargeable consulting support starts

No additional ongoing costs (i.e. maintenance cost)

Time

Cost

Solution


Agenda






Motivation

The aim is to document fast and easily deviations for the end-user in the SAP

ERP system at the point of goods receipt (GR) and the subsequent quality

inspection process

To achieve this there is the possibility to record complaints (even without using

the QM module) in the SAP ERP system

Both GR complaints with reference to an inbound delivery as well as QM

complaints without any reference can be recorded.

To ensure a user friendly and fast entry you can revert to predefined complaint

characteristics (indicator)

After successfully entering the complaint online reports are available which

show a complaint quota (separated by logistics and QM)

The objection rate can be used for negotiations with the supplier or (optional) to

be used as a key performance indicator in the ACS Vendor Evaluation.

Integration in the subject of vendor evaluation is technically guaranteed

Likewise a mobile reporting can be made possible (optional)


Possible complaints

Following an exemplary listing of possible logistical complaints:

Delivery note missing; Delivery note not readable; Vendor number not available; Wrong purchase

order number; Wrong unloading point; Wrong material number; Incomplete material number (index

missing); Wrong quantity specification; Incorrect/incomplete specification of bin, number, type;

Quantity specification for bins missing respectively are wrong; Delivery note missing/is wrong;

Delivery note EDI too late; Delivery note EDI not received; Target quantity of the bins

exceeded/shortfall; No specifications truck number for transport number; Data for the wrong vendor

number; Delivery note number used twice; Wrong delivery note date; Delivery note data

incomplete; Delivery note not existing on the material tag; Material tags missing; Material tags not

readable; Material tag incomplete; EDI and delivery note data do not match; Delivery note date

greater than current date; EDI and delivery note data do not match, Material tag without barcode,

Barcode of the material tag not readable; Only master label existing; Only box label existing;

Material tag not attached to the box but to the packaging; Bin through incorrect filling not stackable;

Specifications on the material tag do not match with the delivery note, Wrong setup of the material

number, Wrong barcode encryption; Model not marked; Material tag not attached to every box; Bin

damaged/bent; Broken layers; Bin overfilled (capacity/weight); Bin under filled (capacity/weight);

Inner packing not existing; Bin polluted inside; Bin not dustproof/coverage missing; Material

obviously polluted; Material obviously damaged; Bin type not alright; Quantity specifications do not

match with the delivery note; Shipment without documents; Documents not readable; …


Some typical questions

How should the recording of the GR complaint be carried out?

Do you need a single-level recording? E.g. with button and POP UP for choosing the GR

complaint characteristics in the GR transaction. Which GR transaction

(MIGO/BORGR/VL31N) do you use in SAP?

Do you have a two-level recording process? E.g. in the area of GR the GR complaint

characteristics are entered in the delivery note and in addition in the goods receipt office

the data is stored in the SAP system centrally.

If no SAP QM (QM notifications) is in action the storing can be done in a Z-Table.

If SAP QM (QM notification) is already in action a QM notification can be automatically

created in the background.

Do you want to make a recording via scanner possible?

Do you want to calculate, analyze, or even invoice costs for GR complaints to the vendor?

Are GR complaints relevant for PPM?

Are GR complaints relevant for a calculating a complaint rate?

Shall the GR complaints affect the vendor evaluation?

Do you want to initiate, trace actions to GR complaints…

…


Agenda






Entry of GR Complaints

Entry with reference to an inbound delivery

Assignment of Complaint Characteristic Score for valuation


Customizing of GR Complaint Characteristic

GR complaint

characteristics are

customizable

Score for GR complaint

can be individually

maintained


Entry of QM Complaints

Entry without reference

to an inbound delivery

Reason for complaint can be

given as a long text


Customizing of QM Complaint Valuation

Calculation of key performance

indicator based on objection rate

Score for rate of objection maintainable


Analysis

Separate analysis for

GR and QM

complaints

Two key

performance

indicators available

for vendor evaluation


Calculation of complaint rate for GR complaints

Complaint rate for

individual evaluation

based on Pk WEB

Weighted calculation of

complaints based on

deliveries


Calculation of complaint rate for QM-complaints

Calculation based on

aggregates

Equal weight for

complaints


Detailed analysis

Set of possibilities to

access original documents

List of material movements

and GR complaints


Integration ACS Vendor Evaluation - Reporting Soft Facts


Integration ACS Vendor Evaluation - Reporting Hard Facts

Key performance indicator GR complaint can be integrated project related via extension in

the ABC Analysis.


Mobile reporting – example

Overall presentation of

the KPI GR complaint

per time interval

Detailed presentation

Number of vendors

(displayed are the worst 5)

Detailed presentation

Number per vendor

(separated by month,

failure type or material)


Agenda






Technical Information

Available for SAP ERP ECC 6.0

Activation of automotive industrialized solution in SAP ERP System not

necessary

Technical installation is possible remotely

Modification-free

Delivery in Z-namespace


Source of Information

OSS-System

Notes (Search term: Automotive Consulting Solutions)

Internet

Overview-, Detail- and Customer presentations

http://www.sap.com/acs

Email - distribution list

Signing up through [email protected]

http://www.sap.com/acs

Thank you!

Mario Rebitzer

Platinum Consultant

Industry Area Automotive

SAP Deutschland SE & Co. KG

Hasso-Plattner-Ring 7

69190 Walldorf, Germany

M +49/ 170 22 00 287

S +49/ 6227 7 44674

E [email protected]

mailto:[email protected]


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