Download - Verbal and Nonverbal Language
Verbal & Non-Verbal Language
From:1.Ain 7000208812.Gillian 7000161073.Mc 7000206314.Richard 7000194715.Toe 700020605
IntroductionDefinition:1.Verbal communication - The exchange of information using words, reading,
and writing. 2. Non-verbal communication - The exchange of information without the use of words .
1. Both verbal and non-verbal complements each other.
2. Verbal helps in delivering informations to others, and with the help of non-verbal elements, the informations delivered will be more convincing, thrustworthy, and well presented.3. Both elements could lead to a good communication line, producing effective management,
increase trust, and an excellent clarity of informations received.
Introduction
Source : Mehrabrian & Wiener 1967 and Mehrabian & Ferris 1967
Cause of Conflict
Miscommunication
Verbal
Factors Semantic
Dialect
Pronunciation
Difficult to understand certain phrases when communicating
Solution 1(Verbal)
Listen Attentively It could build a rapport and understanding with the speaker
and allows them to freely express their views .
Read More
Solution 2 (Verbal)
To expand our
vocabulary in order to
understand phrases that is
being used by another person.
Solution 3 (Verbal)
Idea Sharing
While listening, one can summarize and bring new interpretations to the
speaker’s words. This includes being open to the ideas of others and sensitive to their values and feelings.
Misinterpretation
Cause of Conflict
FactorsEye contacts
Facial Expressions
Body Language
Stress /
Overthinking
Solution 1Pay Attention!
To inconsistencies in any speech.
Solution 2Manage Stress.
-Stress compromises our ability to communicate..
When stressing out , there will be most likely a higher chance to misread other people ,
sending confusing or unsuitable non-verbal gestures.
Solution 3
Trust our instinct and learn from our experience communication with people.
Believe In Yourself
“IT IS BETTER TO UNDERSTAND LITTLE THAN TO MISUNDERSTAND A LOT.”
By : ANATOLE FRANCE
Q&A