Verbal & Non-Verbal Language

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IntroductionDefinition:1.Verbal communication - The exchange of information using words, reading,

and writing. 2. Non-verbal communication - The exchange of information without the use of words .

1. Both verbal and non-verbal complements each other.

2. Verbal helps in delivering informations to others, and with the help of non-verbal elements, the informations delivered will be more convincing, thrustworthy, and well presented.3. Both elements could lead to a good communication line, producing effective management,

increase trust, and an excellent clarity of informations received. 

Introduction

Source : Mehrabrian & Wiener 1967 and Mehrabian & Ferris 1967

Cause of Conflict

Miscommunication

Verbal

Factors Semantic

Dialect

Pronunciation

Difficult to understand certain phrases when communicating

Solution 1(Verbal)

Listen Attentively It could build a rapport and understanding with the speaker

and allows them to freely express their views .

Read More

Solution 2 (Verbal)

To expand our

vocabulary in order to

understand phrases that is

being used by another person.

Solution 3 (Verbal)

Idea Sharing

While listening, one can summarize and bring new interpretations to the

speaker’s words. This includes being open to the ideas of others and sensitive to their values and feelings.

Misinterpretation

Cause of Conflict

FactorsEye contacts

Facial Expressions

Body Language

Stress /

Overthinking

Solution 1Pay Attention!

To inconsistencies in any speech.

Solution 2Manage Stress.

-Stress compromises our ability to communicate..

When stressing out , there will be most likely a higher chance to misread other people ,

sending confusing or unsuitable non-verbal gestures.

Solution 3

Trust our instinct and learn from our experience communication with people.

Believe In Yourself

“IT IS BETTER TO UNDERSTAND LITTLE THAN TO MISUNDERSTAND A LOT.”

By : ANATOLE FRANCE

Q&A