Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Web Site Presentation - 2004
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Convergence Friendly®
ArchitectureStand-Alone or Switch Interfaced
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
OTS™ Version 7.0•FTC Compliance Features
•Abandonment Controls
• Message Delivery
• Forced ANI Options
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
OTS™ consolidates all telephony into one high availability PC
Predictive Dialing
Automatic Call Distribution
Auto/Preview Dialing
Digital Recording
Interactive Voice ResponseMonitoring
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Software Developer’s KitFree Application Design Assistance
Source Code Samples
Active X controls
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Software Developer’s KitOver 100 function calls
C/C++ Library w/ source code
Live run-time license option
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Calltrol is an international provider of contact centerdeveloper’s platforms
Calltrol’s Sales, Support & Development Network
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Telephony enable proprietary or pre-packaged CRM software:
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Blend complex call processing featuresInto each telephone call…
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
IntegrationbyHilltopInformationSystems
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Real Example:
VB Scripting
Recording
Monitor/Coach
Nortel ACD
Cisco ICM
Remote Agents
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Any TCP/IP network, Hardware, O/S, language independent
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
DPTS Agent AppbyDial Connection
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Real Example:
Home Agents
Monitor/Coach
Record
Web Script
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Our experience is the key to your success:
Over 1000 turnkey systems delivered since
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Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Some familiar names using OTS™
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Calltrol PartnersNorth America/South America:
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Calltrol PartnersAsia Pacific
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Loxysoft AB
Calltrol PartnersEurope
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Calltrol Corporation Sales Contact Information:
David RubinVP Business Development400 Columbus AvenueValhalla, NY 10595877-673-6284 x124914-747-8500914-747-8595 (fax)Drubin@Calltrol,com