web site presentation - 2004 · web site presentation - 2004. calltrol corporation • 400 columbus...
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![Page 1: Web Site Presentation - 2004 · Web Site Presentation - 2004. Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 Convergence Friendly® Architecture Stand-Alone or](https://reader033.vdocument.in/reader033/viewer/2022050606/5fad802e4088c47ce354cd99/html5/thumbnails/1.jpg)
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Web Site Presentation - 2004
![Page 2: Web Site Presentation - 2004 · Web Site Presentation - 2004. Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 Convergence Friendly® Architecture Stand-Alone or](https://reader033.vdocument.in/reader033/viewer/2022050606/5fad802e4088c47ce354cd99/html5/thumbnails/2.jpg)
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Convergence Friendly®
ArchitectureStand-Alone or Switch Interfaced
![Page 3: Web Site Presentation - 2004 · Web Site Presentation - 2004. Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 Convergence Friendly® Architecture Stand-Alone or](https://reader033.vdocument.in/reader033/viewer/2022050606/5fad802e4088c47ce354cd99/html5/thumbnails/3.jpg)
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
OTS™ Version 7.0•FTC Compliance Features
•Abandonment Controls
• Message Delivery
• Forced ANI Options
![Page 4: Web Site Presentation - 2004 · Web Site Presentation - 2004. Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 Convergence Friendly® Architecture Stand-Alone or](https://reader033.vdocument.in/reader033/viewer/2022050606/5fad802e4088c47ce354cd99/html5/thumbnails/4.jpg)
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
OTS™ consolidates all telephony into one high availability PC
Predictive Dialing
Automatic Call Distribution
Auto/Preview Dialing
Digital Recording
Interactive Voice ResponseMonitoring
![Page 5: Web Site Presentation - 2004 · Web Site Presentation - 2004. Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 Convergence Friendly® Architecture Stand-Alone or](https://reader033.vdocument.in/reader033/viewer/2022050606/5fad802e4088c47ce354cd99/html5/thumbnails/5.jpg)
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Software Developer’s KitFree Application Design Assistance
Source Code Samples
Active X controls
![Page 6: Web Site Presentation - 2004 · Web Site Presentation - 2004. Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 Convergence Friendly® Architecture Stand-Alone or](https://reader033.vdocument.in/reader033/viewer/2022050606/5fad802e4088c47ce354cd99/html5/thumbnails/6.jpg)
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Software Developer’s KitOver 100 function calls
C/C++ Library w/ source code
Live run-time license option
![Page 7: Web Site Presentation - 2004 · Web Site Presentation - 2004. Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 Convergence Friendly® Architecture Stand-Alone or](https://reader033.vdocument.in/reader033/viewer/2022050606/5fad802e4088c47ce354cd99/html5/thumbnails/7.jpg)
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Calltrol is an international provider of contact centerdeveloper’s platforms
Calltrol’s Sales, Support & Development Network
![Page 8: Web Site Presentation - 2004 · Web Site Presentation - 2004. Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 Convergence Friendly® Architecture Stand-Alone or](https://reader033.vdocument.in/reader033/viewer/2022050606/5fad802e4088c47ce354cd99/html5/thumbnails/8.jpg)
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Telephony enable proprietary or pre-packaged CRM software:
![Page 9: Web Site Presentation - 2004 · Web Site Presentation - 2004. Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 Convergence Friendly® Architecture Stand-Alone or](https://reader033.vdocument.in/reader033/viewer/2022050606/5fad802e4088c47ce354cd99/html5/thumbnails/9.jpg)
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Blend complex call processing featuresInto each telephone call…
![Page 10: Web Site Presentation - 2004 · Web Site Presentation - 2004. Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 Convergence Friendly® Architecture Stand-Alone or](https://reader033.vdocument.in/reader033/viewer/2022050606/5fad802e4088c47ce354cd99/html5/thumbnails/10.jpg)
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
IntegrationbyHilltopInformationSystems
![Page 11: Web Site Presentation - 2004 · Web Site Presentation - 2004. Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 Convergence Friendly® Architecture Stand-Alone or](https://reader033.vdocument.in/reader033/viewer/2022050606/5fad802e4088c47ce354cd99/html5/thumbnails/11.jpg)
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Real Example:
VB Scripting
Recording
Monitor/Coach
Nortel ACD
Cisco ICM
Remote Agents
![Page 12: Web Site Presentation - 2004 · Web Site Presentation - 2004. Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 Convergence Friendly® Architecture Stand-Alone or](https://reader033.vdocument.in/reader033/viewer/2022050606/5fad802e4088c47ce354cd99/html5/thumbnails/12.jpg)
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Any TCP/IP network, Hardware, O/S, language independent
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Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
DPTS Agent AppbyDial Connection
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Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Real Example:
Home Agents
Monitor/Coach
Record
Web Script
![Page 15: Web Site Presentation - 2004 · Web Site Presentation - 2004. Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 Convergence Friendly® Architecture Stand-Alone or](https://reader033.vdocument.in/reader033/viewer/2022050606/5fad802e4088c47ce354cd99/html5/thumbnails/15.jpg)
Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Our experience is the key to your success:
Over 1000 turnkey systems delivered since
1989 0
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1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Systems
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Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Some familiar names using OTS™
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Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Calltrol PartnersNorth America/South America:
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Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Calltrol PartnersAsia Pacific
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Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Loxysoft AB
Calltrol PartnersEurope
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Calltrol Corporation • 400 Columbus Avenue • Valhalla, NY 10595 www.calltrol.com
Calltrol Corporation Sales Contact Information:
David RubinVP Business Development400 Columbus AvenueValhalla, NY 10595877-673-6284 x124914-747-8500914-747-8595 (fax)Drubin@Calltrol,com