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Welcome To Apple
Induction TrainingDAY 1
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Today’s Training Regime
Part I- Discuss the importance of staff induction
training- Overview on who Apple is as a company and
what they have to offerActivities- Get to know the products- Work related scenario
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Importance of Staff Induction
- Partner up- As a pair discuss why you believe staff
induction training is important for any business
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Time Starts Now!
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TIMES UP!
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Importance of Staff Induction
- Share your findingsAllocate spokesperson or take turns
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Importance of Staff Induction Training- Induction Training is given to new employees- Purpose of the induction training is to help a new employee settle down quickly
into the job by becoming familiar with the people, the surroundings, job task and the business
- Important to give new employees a good impression - Induction training can be spread out during days or weeks in order to cover the
main materials to help prepare new staff- Making the induction training fun, allowing new employees to feel relaxed
instead of stressed out from day 1, if they find the induction boring, chances are they will find the job boring and will want to resign early
- Create activities that will be fun to learn, and influential for the workplace- Let the new employees know that they have full support behind them
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Importance of Staff Induction Training
• Covered Materials Throughout Induction
- Get to know all Apple products and Software- How to greet and serve a customer with Apple Steps of Service- Introduction to the business/department and its personnel/management structure- Terms and conditions of employment (explaining the contract of employment)- Health and Safety- Business rules and procedures- Welfare and employee benefits or facilities
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Question
When you hear Apple, what is the first thing that comes to mind?
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About Apple
Apple Inc. Founded in 1976
Founders:- Steve Jobs- Steve Wozniak- Ronald Wayne
Headquarter:Cupertino, California
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About AppleApple Retail- First store opened in USA in 2001- Currently 357 Stores Open Worldwide- 13 Located in Australia- 1 in Perth
Specialist- Employees who work on the floor selling all different types of products Apple has on offerGenius- Employee who works behind the Genius Bar to assist customers with broken/damaged products
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Apple Products
“Most Admired,” the “Most Innovative," and the “Master at Design.”
Products that have made us change the way we do everything:- iPod iPhone MacBook Pro- iPod Touch iPad MacBook Air- iPod Nano iMac- iPod Shuffle
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iPod
“Listening to music will never be the same again.”
CreatediPod - 2001
iPod Shuffle - 2005iPod Nano - 2005iPod Touch - 2007
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Mac Family
“Think Different”
CreatediMac - 1998
MacBook Pro - 2006MacBook Air - 2008
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iPhone
"The first phone to beat the iPhone.”
CreatediPhone - 2007
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iPad
“The Jesus Tablet”
CreatediPad - 2010
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Activity #1
Aim for this Activity:- Familiarize yourself with Apple’s products- Will be beneficial when dealing with customers
Partner up to solve the specifications for each productRefer to the product sheet that was given to you prior to the training
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Activity #1
Resources:- Internet
Apple Websitehttp://www.apple.com/au/
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Time Starts Now!
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TIMES UP!
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iPod ClassiciPod Shuffle
iPod Touch iPod Nano
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iPad 2 iPhone 4S
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MacBook Pro MacBook Air
iMac
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Question
What was the most interesting product you found new information on and why?
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Activity #2
Scenario;
“A customer comes in to the Apple store and approaches you, he asks for your assistance as he is unsure on what product to get. He is tossing up between the different MacBook models, but is unsure on what model and size he wants. He specifically tells you that the main use for this product will be just for the Internet, and looking at photos and watching movies, and occasionally writing and sending emails. He is happy with his iPod Nano so music for him isn’t an issue. He doesn’t necessarily have a budget, but would like a product that will meet his needs at a reasonable price. What would you recommend to him? Or is there another Apple product that can meet his needs?”
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Question
What product did you recommend this customer and what made you recommend it to him?
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QUESTIONS?
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ENJOY YOUR BREAK