Welcome To Apple

Induction TrainingDAY 1

Today’s Training Regime

Part I- Discuss the importance of staff induction

training- Overview on who Apple is as a company and

what they have to offerActivities- Get to know the products- Work related scenario

Importance of Staff Induction

- Partner up- As a pair discuss why you believe staff

induction training is important for any business

Time Starts Now!

TIMES UP!

Importance of Staff Induction

- Share your findingsAllocate spokesperson or take turns

Importance of Staff Induction Training- Induction Training is given to new employees- Purpose of the induction training is to help a new employee settle down quickly

into the job by becoming familiar with the people, the surroundings, job task and the business

- Important to give new employees a good impression - Induction training can be spread out during days or weeks in order to cover the

main materials to help prepare new staff- Making the induction training fun, allowing new employees to feel relaxed

instead of stressed out from day 1, if they find the induction boring, chances are they will find the job boring and will want to resign early

- Create activities that will be fun to learn, and influential for the workplace- Let the new employees know that they have full support behind them

Importance of Staff Induction Training

• Covered Materials Throughout Induction

- Get to know all Apple products and Software- How to greet and serve a customer with Apple Steps of Service- Introduction to the business/department and its personnel/management structure- Terms and conditions of employment (explaining the contract of employment)- Health and Safety- Business rules and procedures- Welfare and employee benefits or facilities

Question

When you hear Apple, what is the first thing that comes to mind?

About Apple

Apple Inc. Founded in 1976

Founders:- Steve Jobs- Steve Wozniak- Ronald Wayne

Headquarter:Cupertino, California

About AppleApple Retail- First store opened in USA in 2001- Currently 357 Stores Open Worldwide- 13 Located in Australia- 1 in Perth

Specialist- Employees who work on the floor selling all different types of products Apple has on offerGenius- Employee who works behind the Genius Bar to assist customers with broken/damaged products

Apple Products

“Most Admired,” the “Most Innovative," and the “Master at Design.”

Products that have made us change the way we do everything:- iPod iPhone MacBook Pro- iPod Touch iPad MacBook Air- iPod Nano iMac- iPod Shuffle

iPod

“Listening to music will never be the same again.”

CreatediPod - 2001

iPod Shuffle - 2005iPod Nano - 2005iPod Touch - 2007

Mac Family

“Think Different”

CreatediMac - 1998

MacBook Pro - 2006MacBook Air - 2008

iPhone

"The first phone to beat the iPhone.”

CreatediPhone - 2007

iPad

“The Jesus Tablet”

CreatediPad - 2010

Activity #1

Aim for this Activity:- Familiarize yourself with Apple’s products- Will be beneficial when dealing with customers

Partner up to solve the specifications for each productRefer to the product sheet that was given to you prior to the training

Activity #1

Resources:- Internet

Apple Websitehttp://www.apple.com/au/

Time Starts Now!

TIMES UP!

iPod ClassiciPod Shuffle

iPod Touch iPod Nano

iPad 2 iPhone 4S

MacBook Pro MacBook Air

iMac

Question

What was the most interesting product you found new information on and why?

Activity #2

Scenario;

“A customer comes in to the Apple store and approaches you, he asks for your assistance as he is unsure on what product to get. He is tossing up between the different MacBook models, but is unsure on what model and size he wants. He specifically tells you that the main use for this product will be just for the Internet, and looking at photos and watching movies, and occasionally writing and sending emails. He is happy with his iPod Nano so music for him isn’t an issue. He doesn’t necessarily have a budget, but would like a product that will meet his needs at a reasonable price. What would you recommend to him? Or is there another Apple product that can meet his needs?”

Question

What product did you recommend this customer and what made you recommend it to him?

QUESTIONS?

ENJOY YOUR BREAK