Download - Welcome to the 2004 IURPA / WSUTA Conference! Las Vegas, Nevada Kurt W. Roussell 2004 Chairman
Welcome to the 2004 Welcome to the 2004 IURPA / WSUTA Conference!IURPA / WSUTA Conference!
Las Vegas, NevadaLas Vegas, Nevada
Kurt W. RoussellKurt W. Roussell2004 Chairman2004 Chairman
Greetings from the Greetings from the Board Of DirectorsBoard Of Directors
The Board of Directors welcome you to the The Board of Directors welcome you to the conference.conference.
We have some international guestsWe have some international guests– Itzick MichaeliItzick Michaeli
Israel ElectricIsrael Electric
– David BownDavid Bown Siemens, United KingdomSiemens, United Kingdom
We have some past ChairmenWe have some past Chairmen– George BalsamoGeorge Balsamo– Cleve FreemanCleve Freeman
Revenue Protection Today!Revenue Protection Today!
It is my belief that Revenue Protection today It is my belief that Revenue Protection today is in the forefront of every company today- is in the forefront of every company today- world-wide.world-wide.– Poor economyPoor economy– Rising pricesRising prices
Many can no longer afford our productMany can no longer afford our product
– Sarbanes-Oxley Act of 2002Sarbanes-Oxley Act of 2002 Created by the Enron situationCreated by the Enron situation No longer acceptable to roll unaccounted for energy No longer acceptable to roll unaccounted for energy
into ratesinto rates
What does this mean?What does this mean?
Renewed attention being placed on Renewed attention being placed on Revenue ProtectionRevenue Protection– StaffingStaffing– EquipmentEquipment– Policies and proceduresPolicies and procedures
Corporate supportCorporate support– More and more inquiries from utilities historically More and more inquiries from utilities historically
not involved in RP activitiesnot involved in RP activities Munis, cooperativesMunis, cooperatives
What does this mean?What does this mean?
Increased dependence on RP Departments Increased dependence on RP Departments means increased opportunities for growthmeans increased opportunities for growth– Attendance at regional conferences has a more Attendance at regional conferences has a more
diverse mix of new “players” in the RP arenadiverse mix of new “players” in the RP arena– Topics have expandedTopics have expanded
Identity TheftIdentity Theft Fraud schemesFraud schemes Information systemsInformation systems AMRAMR
What does your Revenue Protection What does your Revenue Protection Dept. look like?Dept. look like?
Revenue Protection (RP) Departments Revenue Protection (RP) Departments perform different functions at different perform different functions at different utilitiesutilities– this makes for an uneven playing fieldthis makes for an uneven playing field– this makes it difficult to compare your activities this makes it difficult to compare your activities
against your peersagainst your peers– this makes it almost impossible to truly this makes it almost impossible to truly
benchmarkbenchmark
So how do we fix this problem?So how do we fix this problem?
Expand the vision of Expand the vision of the Revenue the Revenue Protection organization Protection organization beyond the historical beyond the historical scope.scope.
Why?Why?– The playing field has The playing field has
changed over the changed over the years, it’s time we do years, it’s time we do too!too!
It’s time for a holistic approach!It’s time for a holistic approach!
Develop benchmarks Develop benchmarks that represent the that represent the efforts of the entire efforts of the entire corporation not just the corporation not just the RP groupRP group
Historical Revenue ProtectionHistorical Revenue Protection
R evenue P rotection Then
M e te r T a m p e ringC u rre n t D ive rs ion
U n a u th o rized U se C o m p a ny E rro rs
R e ve n ue P ro tec tion
The impact of Revenue The impact of Revenue Protection is everywhereProtection is everywhere
Revenue Protection Today
L o ckin g S tra te g ies
C re d it & Co lle c tio nsS tra te gy
S e lf re co nn e c ts
U n a u th o rized U se
B illin g S ys te m m o ds& en h an ce m e n ts
A u tom ate d M ete r R e ad ing
C o m p a ny E rro rs S to pp e d M ete rs
M e te r T a m p e ring
Id e n tity Th e ft
P o s it ive ID P ro g ra m s
F ra ud u len t A pp ica tio ns
F ra ud u len t P a ym e n ts
W e b B a sed A pp lica tio ns
E -C o m m e rce F ra ud
R e ve n ue P ro tec tionA c tiv it ies
Impromptu META SurveyImpromptu META Survey
Unknown UsersUnknown Users– 27%27%
Company ErrorsCompany Errors– 9.5%9.5%
Stopped MetersStopped Meters– 27.8%27.8%
Non-pay ShutoffsNon-pay Shutoffs– 14.3%14.3%
Fraudulent Fraudulent Applications for serviceApplications for service– 35%35%
Identity TheftIdentity Theft– 58.8%58.8%
Meter TamperingMeter Tampering– 66.7%66.7%
Self-reconnectionSelf-reconnection– 100%100%
So what’s being done?So what’s being done?
The Board of Directors of META are The Board of Directors of META are considering aligning with the new PA considering aligning with the new PA Consulting Survey as a test bedConsulting Survey as a test bed
I’m asking that all RP groups consider I’m asking that all RP groups consider realigning their corporate statistics for realigning their corporate statistics for inclusion in the survey in 2005.inclusion in the survey in 2005.
At the next META Board Mtg., we will be At the next META Board Mtg., we will be discussing making the information available discussing making the information available on the website.on the website.
How can IURPA provide increased How can IURPA provide increased support for the Regional Groups and support for the Regional Groups and
the members?the members?
During the Board Meeting, the following During the Board Meeting, the following topics were discussedtopics were discussed– WebsiteWebsite
Major reconstruction with links to RPMajor reconstruction with links to RP– Utilities on mapsUtilities on maps
Links to IURPA members via email links and other Links to IURPA members via email links and other contact informationcontact information
Links to PSC rules and regulations at your fingertipsLinks to PSC rules and regulations at your fingertips Incorporate Regional Groups newsletters into website Incorporate Regional Groups newsletters into website
for downloadingfor downloading
Increased support from IURPAIncreased support from IURPA
Creation of Nomination committeeCreation of Nomination committee– To identify potential Board members who are To identify potential Board members who are
excelling in RPexcelling in RP Continued participation in Regional Continued participation in Regional
ConferencesConferences Attract new vendors to provide support at Attract new vendors to provide support at
conferencesconferences Attract new international membersAttract new international members
– Strengthen Latin America and EuropeStrengthen Latin America and Europe
IURPA has been busy for YOU!IURPA has been busy for YOU!
IURPA’s presence has been at the following IURPA’s presence has been at the following conferences:conferences:– Metering Americas in San DiegoMetering Americas in San Diego– Metering Latin Americas in Rio de JaneiroMetering Latin Americas in Rio de Janeiro– Participation in the United Kingdom Revenue Protection Participation in the United Kingdom Revenue Protection
AssociationAssociation– META Conference – Kansas City, MOMETA Conference – Kansas City, MO– SURPA/SCURPA Conference – Gulfport, MSSURPA/SCURPA Conference – Gulfport, MS– WSUTA/IURPA Conference – Las VegasWSUTA/IURPA Conference – Las Vegas– NURPA Conference – Glen Falls, NYNURPA Conference – Glen Falls, NY
So what’s new with IURPA?So what’s new with IURPA?
Tim Hopper, Vice Tim Hopper, Vice Chairman has resignedChairman has resigned– Has left the utility industryHas left the utility industry
He’s relocated to Wisconsin He’s relocated to Wisconsin and is doing welland is doing well
His position at ComEd is His position at ComEd is posted on the IURPA posted on the IURPA websitewebsite
Jeff Cornelius, SecretaryJeff Cornelius, Secretary– Cannot attend due to Cannot attend due to
Hurricane CharleyHurricane Charley ½ of his customers are still ½ of his customers are still
without powerwithout power– All 12 of themAll 12 of them
Congratulations George Balsamo!Congratulations George Balsamo!
Past IURPA Past IURPA ChairmanChairman
Currently serves as Currently serves as Finance DirectorFinance Director
Still employed at Still employed at United IlluminatingUnited Illuminating
2005 Chairman2005 Chairman
I’ve been voted by the Board of Directors to I’ve been voted by the Board of Directors to serve a second termserve a second term
We can keep moving forward.We can keep moving forward.
Thank you for your supportThank you for your support