Welcome to the 2004 Welcome to the 2004 IURPA / WSUTA Conference!IURPA / WSUTA Conference!

Las Vegas, NevadaLas Vegas, Nevada

Kurt W. RoussellKurt W. Roussell2004 Chairman2004 Chairman

Greetings from the Greetings from the Board Of DirectorsBoard Of Directors

The Board of Directors welcome you to the The Board of Directors welcome you to the conference.conference.

We have some international guestsWe have some international guests– Itzick MichaeliItzick Michaeli

Israel ElectricIsrael Electric

– David BownDavid Bown Siemens, United KingdomSiemens, United Kingdom

We have some past ChairmenWe have some past Chairmen– George BalsamoGeorge Balsamo– Cleve FreemanCleve Freeman

Revenue Protection Today!Revenue Protection Today!

It is my belief that Revenue Protection today It is my belief that Revenue Protection today is in the forefront of every company today- is in the forefront of every company today- world-wide.world-wide.– Poor economyPoor economy– Rising pricesRising prices

Many can no longer afford our productMany can no longer afford our product

– Sarbanes-Oxley Act of 2002Sarbanes-Oxley Act of 2002 Created by the Enron situationCreated by the Enron situation No longer acceptable to roll unaccounted for energy No longer acceptable to roll unaccounted for energy

into ratesinto rates

What does this mean?What does this mean?

Renewed attention being placed on Renewed attention being placed on Revenue ProtectionRevenue Protection– StaffingStaffing– EquipmentEquipment– Policies and proceduresPolicies and procedures

Corporate supportCorporate support– More and more inquiries from utilities historically More and more inquiries from utilities historically

not involved in RP activitiesnot involved in RP activities Munis, cooperativesMunis, cooperatives

What does this mean?What does this mean?

Increased dependence on RP Departments Increased dependence on RP Departments means increased opportunities for growthmeans increased opportunities for growth– Attendance at regional conferences has a more Attendance at regional conferences has a more

diverse mix of new “players” in the RP arenadiverse mix of new “players” in the RP arena– Topics have expandedTopics have expanded

Identity TheftIdentity Theft Fraud schemesFraud schemes Information systemsInformation systems AMRAMR

What does your Revenue Protection What does your Revenue Protection Dept. look like?Dept. look like?

Revenue Protection (RP) Departments Revenue Protection (RP) Departments perform different functions at different perform different functions at different utilitiesutilities– this makes for an uneven playing fieldthis makes for an uneven playing field– this makes it difficult to compare your activities this makes it difficult to compare your activities

against your peersagainst your peers– this makes it almost impossible to truly this makes it almost impossible to truly

benchmarkbenchmark

So how do we fix this problem?So how do we fix this problem?

Expand the vision of Expand the vision of the Revenue the Revenue Protection organization Protection organization beyond the historical beyond the historical scope.scope.

Why?Why?– The playing field has The playing field has

changed over the changed over the years, it’s time we do years, it’s time we do too!too!

It’s time for a holistic approach!It’s time for a holistic approach!

Develop benchmarks Develop benchmarks that represent the that represent the efforts of the entire efforts of the entire corporation not just the corporation not just the RP groupRP group

Historical Revenue ProtectionHistorical Revenue Protection

R evenue P rotection Then

M e te r T a m p e ringC u rre n t D ive rs ion

U n a u th o rized U se C o m p a ny E rro rs

R e ve n ue P ro tec tion

The impact of Revenue The impact of Revenue Protection is everywhereProtection is everywhere

Revenue Protection Today

L o ckin g S tra te g ies

C re d it & Co lle c tio nsS tra te gy

S e lf re co nn e c ts

U n a u th o rized U se

B illin g S ys te m m o ds& en h an ce m e n ts

A u tom ate d M ete r R e ad ing

C o m p a ny E rro rs S to pp e d M ete rs

M e te r T a m p e ring

Id e n tity Th e ft

P o s it ive ID P ro g ra m s

F ra ud u len t A pp ica tio ns

F ra ud u len t P a ym e n ts

W e b B a sed A pp lica tio ns

E -C o m m e rce F ra ud

R e ve n ue P ro tec tionA c tiv it ies

Impromptu META SurveyImpromptu META Survey

Unknown UsersUnknown Users– 27%27%

Company ErrorsCompany Errors– 9.5%9.5%

Stopped MetersStopped Meters– 27.8%27.8%

Non-pay ShutoffsNon-pay Shutoffs– 14.3%14.3%

Fraudulent Fraudulent Applications for serviceApplications for service– 35%35%

Identity TheftIdentity Theft– 58.8%58.8%

Meter TamperingMeter Tampering– 66.7%66.7%

Self-reconnectionSelf-reconnection– 100%100%

So what’s being done?So what’s being done?

The Board of Directors of META are The Board of Directors of META are considering aligning with the new PA considering aligning with the new PA Consulting Survey as a test bedConsulting Survey as a test bed

I’m asking that all RP groups consider I’m asking that all RP groups consider realigning their corporate statistics for realigning their corporate statistics for inclusion in the survey in 2005.inclusion in the survey in 2005.

At the next META Board Mtg., we will be At the next META Board Mtg., we will be discussing making the information available discussing making the information available on the website.on the website.

How can IURPA provide increased How can IURPA provide increased support for the Regional Groups and support for the Regional Groups and

the members?the members?

During the Board Meeting, the following During the Board Meeting, the following topics were discussedtopics were discussed– WebsiteWebsite

Major reconstruction with links to RPMajor reconstruction with links to RP– Utilities on mapsUtilities on maps

Links to IURPA members via email links and other Links to IURPA members via email links and other contact informationcontact information

Links to PSC rules and regulations at your fingertipsLinks to PSC rules and regulations at your fingertips Incorporate Regional Groups newsletters into website Incorporate Regional Groups newsletters into website

for downloadingfor downloading

Increased support from IURPAIncreased support from IURPA

Creation of Nomination committeeCreation of Nomination committee– To identify potential Board members who are To identify potential Board members who are

excelling in RPexcelling in RP Continued participation in Regional Continued participation in Regional

ConferencesConferences Attract new vendors to provide support at Attract new vendors to provide support at

conferencesconferences Attract new international membersAttract new international members

– Strengthen Latin America and EuropeStrengthen Latin America and Europe

IURPA has been busy for YOU!IURPA has been busy for YOU!

IURPA’s presence has been at the following IURPA’s presence has been at the following conferences:conferences:– Metering Americas in San DiegoMetering Americas in San Diego– Metering Latin Americas in Rio de JaneiroMetering Latin Americas in Rio de Janeiro– Participation in the United Kingdom Revenue Protection Participation in the United Kingdom Revenue Protection

AssociationAssociation– META Conference – Kansas City, MOMETA Conference – Kansas City, MO– SURPA/SCURPA Conference – Gulfport, MSSURPA/SCURPA Conference – Gulfport, MS– WSUTA/IURPA Conference – Las VegasWSUTA/IURPA Conference – Las Vegas– NURPA Conference – Glen Falls, NYNURPA Conference – Glen Falls, NY

So what’s new with IURPA?So what’s new with IURPA?

Tim Hopper, Vice Tim Hopper, Vice Chairman has resignedChairman has resigned– Has left the utility industryHas left the utility industry

He’s relocated to Wisconsin He’s relocated to Wisconsin and is doing welland is doing well

His position at ComEd is His position at ComEd is posted on the IURPA posted on the IURPA websitewebsite

Jeff Cornelius, SecretaryJeff Cornelius, Secretary– Cannot attend due to Cannot attend due to

Hurricane CharleyHurricane Charley ½ of his customers are still ½ of his customers are still

without powerwithout power– All 12 of themAll 12 of them

Congratulations George Balsamo!Congratulations George Balsamo!

Past IURPA Past IURPA ChairmanChairman

Currently serves as Currently serves as Finance DirectorFinance Director

Still employed at Still employed at United IlluminatingUnited Illuminating

2005 Chairman2005 Chairman

I’ve been voted by the Board of Directors to I’ve been voted by the Board of Directors to serve a second termserve a second term

We can keep moving forward.We can keep moving forward.

Thank you for your supportThank you for your support

Words to Live ByWords to Live By