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@bristoljames [email protected]
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challenges
perceptions that it’s not relevanta lack of skills and confidence
concerns about security and privacy
@bristoljames [email protected]
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there are 8.7 million people in the UK who have never used the Internet
half are disabledhalf are from lowest income households
includes half of all 65+ years old
@bristoljames [email protected]
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if you suffer from social exclusion you’re also three times less likely to be online
social exclusion = different ways in which some groups are persistently prevented from participating fully in society
@bristoljames [email protected]
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the digital divide is not separate from the broader context of social exclusion, but part
of it – with the potential to magnify and entrench it still further
Source: Digital exclusion & social housing, NHF, 2009
@bristoljames [email protected]
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one third of all those not online live in social housing
Source: UK Online Centres
@bristoljames [email protected]
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access to labour markets90% new jobs require ICT skills
7 million jobs advertised online last yearonline job applications
home-working opportunities
Source: e-skills UK
@bristoljames [email protected]
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home-working opportunities2.3 million people working from home
up 24% since 2001(compared with 2% rise in commuters)
1 in 20 council tenants work from home1 in 14 HA tenants work from home
Sources: Tim Dwelly, director of the Workhubs Network, andJoseph Rowntree Foundation, Social tenants access to homeworking
opportunities, 2002
@bristoljames [email protected]
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access to servicesinstant communication
24-hour bankingpaying bills
online bargainseducation (child and adult)
public services
@bristoljames [email protected]
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@bristoljames [email protected]
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how?
tenant profilingaffordable wifi within rent packages
Internet cafes in sheltered accommodationidentify and enable champions within
organisation/communitypartner
@bristoljames [email protected]
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what else?
more effective communicationbroader tenant surveyshealthier relationships
stronger community partnershipsreduced costs and increased efficiency
from digital service delivery
@bristoljames [email protected]
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potential annual savings of more than £219,000 from shifting maintenance and repairs enquiries
online and £600,000 from publishing online
Source: Martha Lane Fox, Inside Housing, 06/09/11
@bristoljames [email protected]
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it can be done!
with commitment, persistence and buy-in at every level
trial & error
@bristoljames [email protected]