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ABOUT US
WriteIT provides a comprehensive portfolio of documentation services that accompanies the
different stages of your project life cycle.
WriteIT was established by experienced writers who spent their entire career exploring the
documentation ocean till they decided to build their own ship, and employ their sailing
experience to the service of your documentation needs.
Considering the diversified experience we possess in different documentation types, the various
business verticals we work in, and the different tools we use to produce our outputs, we offer our
customers well-crafted, effective and eye-pleasing pieces of art.
WriteITServices Portfolio
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TE ITRIGHT
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OUR VISION
UR IDENTITY
e are passionate experienced writers
ose main aim is to transfer our passion
d experiences to serve your needs of
cumentation services and raise the
ality standards of the documents
oduced under your name.
We believe well-tailored content builds the bridge between you and
customers. We want to employ our passion for writing in extending co
bridges across the world to communicae ou cuome best value to
audience.
OUR MISSION
We are determined to become our customers' trusted content compa
and advisor: we provide the different content services our customers during their projects, and we also work closely with them to recommen
best content media that allows a more focused reach to their t
audience.
We believe quality is the cornerstone of every successful work. Therefor
work according to the international writing standards, and con
continuous R&D to make sure our customers obtain top-notch services.
We are keen to create an enjoyable, challenging, and process-orie
working environment that promotes learning, knowledge sharing,
creativity. We make sure quality and unique achievements are rewarde
OUR SERVICES PORTFOLIO
ur services portfolio is designed to
spond to your project's documentation
quirements during all its phases.
Whether you are getting ready to
lease your project, preparing your
arketing campaign or crafting your
aining course, our services portfolio is
ady to support you.
END-USER &TECHNICAL DOCUMENTATION
User Guides
Help Systems
Frequently Asked Questions (FAQs)
Features List
Administration Guides
Deployment Guides
Installation Guides
Troubleshooting Guides
User Interface Review
System Messages Review
MARKETING COLLATERAL
Brochures
Flyers
White Papers
Success Stories
Corporate Profiles
Corporate Resumes
Product Profiles
Product Catalogs
Presentations
Videos
Annual Reports
Newsletters
TRAINING SERVICES
Training Labs Handouts
Walkthrough Presentations
Trainer Presentations
Standard Videos
Interactive Videos
Narrated Videos
Training Delivery
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SERVICES PORTFOLIO
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LOCALIZATION SERVICES
PRESALES DOCUMENTS
Proposals
Demos
Presentations
CONTENT MANAGEMENT SERVICES
Web Site Content
Content Consultancy
User Interface Localization
System Messages Localization
Documentation Localization
OUR SERVICES PORTFOLIO
s our mission is to provide you with allour documentation needs, our
ervices portfolio continues its support
hrough other services: in case you are
reating a new Web site or revamping
n existing one, preparing the
ocumentation related to your
ompany's processes, localizing your
oftware to different languages, or
reparing your proposals or business
equirements documents, our portfolio
cludes services designed to assist youuring these activities.
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SERVICES PORTFOLIO
MANAGEMENT DOCUMENTS
Processes Documents
Policies Manuals
Project Management Documents
EDITING &LAYOUT SERVICES
Copyediting
Documents Formatting
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OUR CUSTOMERS
EBC (Egyptian Banks Company)wa
established by the leading Egyptia
banks under the umbrella of th
Federation of Egyptian Banks anwith the approval of the Centr
Bank of Egypt. EBC age i
provide the infrastructure an
services required for electron
payments services and products.
Amwal ElGhad is an electron
portal which is specialized
publishing news about th
investment and financial sectors.
Victory Link is becoming th
preferred IT partner and consultan
through their constant research an
development which provide
innovative solutions to maximiz
thei cuome poduciviy.
TradeNet is specialized in equi
trading systems. Instead of focusin
on the front office or back offic
functions, TradeNet is to handle thwhole process of order equi
trading from capture to settlemen
TradeNet is offering real time ris
management, real time purchas
power management and real tim
settlement to customer accounts.
iSource is a provider of outsourcin
services revolving aroun
information technology in Egyp
and the Middle East. These service
include Software Developmen
Business Productivity Solution
Business Application Support an
Infrastructure Solutions.
BUSINESS VERTICALS
BANKING
Ceaing en-ue documenoe aim ae oinoduce e
yems reaue and oac a aguide o e dirreen yem
intended users throughout their managerial and administration
working processes on the systems.
Card Products Enterprise Solution (CPES)
CPES is a banking system, developed by EBC(EGYPTIAN BANKS COMPAN
which serves the government sector. It facilitates the responsibility
handling all government sector payrolls, cards, banking transaction
account settlements and transfer, through monitoring the transaction
and generating different types of reports.
Reconciliation System
The Reconciliaton System is a web-based system developed by E
that serves the Central Bank of Egypt (CBE). It helps the bank
reconcile the governmental payments sent from Egyptian Ministry
Finance (MOF) to the intended banking institutions.
EG-ACH Corporate Solution
The EG-ACH Corporate Solution is a banking system developed by E
to serve the corporate sector. It acts as an intermediary between th
banks and the corporate customer while interfacing with th
Automated Clearing House System (ACH) of the Central Bank of Egy
(CBE).
Mandate Processor and Mandate Webstation
With the Mandate Processor System, customers are able to settle a
their payments automatically, like the phone bills and the car month
installments. The Mandate Webstation is the web-based system th
enables its users to manage and review the mandate files receive
rom e cuome evice povide. Te Mandae Poceo alonwith the Mandate Webstation are both developed by EBC.
Trader Pro and Stock Market Platform
Trader Pro and Stock Market Platform is a software created by
VICTORY LINK company. This software serves the stock marketwhere it enables its intended users to view the stock market data,
to get an insight analysis on the market stocks and prices, and to
perform e-trade operations on the stocks during a session time
We, as experienced writers in the field of software development,
have created a features list that presents the features of the
platform, the advantages of this platform over the solutions used
beroe, and e uage or e plarom dirreen module.
SERVICES DESCRIPTION
END-USER AND TECHNICAL DOCUMENTATION
User Guides
A user guide is considered the most important document
given to an end-user, as it provides the user with a
comprehensive set of information about your product. It
explicitly states a detailed explanation of the business
objective of your product. More importantly, it acts as a
guide to your end-users explaining to them how to
implement the tasks needed to benefit from the features
provided by your product. The user guide acts as the
number one support system to your product.
We create user guides that successfully achieve theirnoble goal through writing exhaustive business details
about your product and precise how-to procedures that
explain the required tasks, with the aid of illustrations such
as screenshots and diagrams to provide a more user-
friendly and easy access to the information.
Help Systems
The help system is considered the most user-friendly
information media. It sustains fast and easy access to
information about your product or solution.
We can provide you with an aggregated help system
where users can access all information through one
location thanks to the task-based table of content and the
accessibility options offered through the index and search
capabilities.
We can also provide you with a context-sensitive help
where each of the application pages has its own help
page. Users can access this help page by clicking the help
icon existing in e applicaion page.
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END-USER DOCUMENTATION
Before handing over your product orsolution to your customers, you may
need to hand them as well a set of
end-user and technical
documentation.
The end-user documentation will help
your customers get acquainted with
your product or solution. We create
various types of end-user
documentation that include: User
Guides, Help Systems, Frequently Asked
Questions, and Features Lists.
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Frequently Asked Questions (FAQs)
FAQs provide your end-users with quick and to-the-point
answers to the most common questions raised by them.
FAQs spare your users the time spent searching for
information whenever they are in a hurry.
We help you document the most beneficial FAQs that
help your end-users get quickly acquainted with your
product.
Features List
A features List presents a complete list of all the features
provided through your product or solution in addition to a
brief explanation about each feature. The features list
represents a powerful sales and marketing tool thatprovides your customers with a quick overview of what
you are selling them.
Administration Guides
An administration guide is the aiding tool to the
administrators whose role is to manage the solution
through back-end systems. We produce administration
guides that provide system administrators with
comprehensive information about the how-to of the
administration tasks needed to manage your softwaresolution. We create a guide that is precise, friendly and
easy to understand through using illustrations and
diagrams that help locate the information needed in a
simple way.
Deployment Guides
A deployment guide provides the systemadministrators
with clear instructions about how to deploy your software
solution. Deployment processes usually include the
configurations and installments needed to be able to usethe solution you are providing your customers with.
TECHNICAL DOCUMENTATION
And the technical documentation you
would need to hand your customers
will guide them through the technical
deployment, operation and
maintenance of your solution.
We support you with organized,
comprehensive and easy-to-digest
technical documentation like:
Administration Guides, Deployment
Guides, Installation Guides, and
Troubleshooting Guides.
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USER INTERFACE & SYSTEM MESSAGES
REVIEW
We can also review your software user
nterface labels to make sure the
nterface is user-friendly and easy to
grasp as well as your system messages
o make sure end-users receive clear
and guided instructions during theirnteraction with the system.
Installation Guides
An installation guide provides clear instructions about how
to install your software solution or product. The audience
of this guide may be an end-user or a system
administrator.
Troubleshooting Guides
A troubleshooting guide provides ready solutions to the
most frequent issues that the system administrators
encounter while administering, configuring or operating
your software solution.
User Interface (UI) Review
The user interface of your solution represents point ofinteraction between your end-users and the system you
have produced. A well designed user interface helps your
product ranks high among other software solutions.
Therefore it is important to have a user interface which
language is friendly and easy to understand and use. We
offer you our consultancy services regarding the user
interface language used through a linguistic review of
your UI and a recommendation of better words usage.
System Messages Review
System Messages are the messages generated by your
software in order to ineac i e yem end-user.
The goal of this interaction is an effective operation and
control of the system from the user's side. Therefore, the
language and writing style used in the system messages
generated must be simple, precise, comprehensive and
easy to understand. We also offer our consultancy services
through a linguistic review and recommendations for your
system generated messages.
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MARKETING COLLATERAL
Brochures
Booklets that contain promotional material and
information about your product. Brochures might consist of
one folded page or several pages stitched together. Our
goal is to attract the customer, not just by the usage of
colorful pages, but also by the powerful, simple and sticky
words written to elaborate the promises you commit to
them.
Flyers
A single, unfolded printed sheet that is used to draw
attention to your product or service. A flyer, thanks to its
small size, targets a large number of people inexpensively.
We aim o ue e rlye advanage a a ay o pead
information about your product through writing sticky and
poerul od a diecly gab you cuome
attention.
White Papers
White papers are the one type of marketing collateral that
an organization can use to give its audience an overview
of a technology, architecture, product, or issue ey ae
developing. There are different types of white papers;
each of these types is targeting a specific segment of
audience.
Technical white paper used to describe a
product, technology, or process with all its details. It
is directed mainly to engineers and technicians.
Solution-oriented white paper used to describe
the advantages of a specific solution, and it is
directed mainly to the higher management and
business leaders.
Strategic white paper used to introducenew technologies, processes, or research fields to
decision makers so that they get fully aware of the
advantages and disadvantages for it in order to
reach a balanced conclusion, and it is directed to
politicians and general public.
MARKETING COLLATERAL
For each software product you are
aunching, the marketing collateral is
an important companion. It acquaints
your customers with the features you
are offering them in a compelling and
catchy business language. Avoiding
the technical jargon and focusing on
the benefits the software is offering to
your customers, the marketing
collateral highlights the advantages of
your product and explains why they
should buy your product and not your
compeio.
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MARKETING COLLATERAL
Whether you need to demonstrate
your product during an important
meeting, display it on your Web site or
aunch it during an important event or
exhibition, WriteIT provides you with the
marketing media that best serves your
need.
This includes presentations, videos,
brochures, success stories, white
papers, product catalogs, product
profiles, corporate resumes, corporate
profiles, etc.
Success Stories
Telling success stories about the successful experiences
your customers had while using your product is a very
powerful marketing technique. Storytelling, alone, is a
ong ay o cac people aenion. Uing ouexperience and creativity, we can provide you with
compelling success stories that highlight the benefits your
customers have gained while using your product.
Corporate Profiles
Your corporate profile helps introducing your company to
your targeted customers. The corporate profile contains all
the basic information which your customers would need to
know about you; all in one document. The vision, the
mission, and the values of your company, your offering ofproducts, services, and solutions, your customers' base,
and contact information; these are the type of content
that should exist in a corporate profile. It is our job to
collect all of this information into one document and
present it in an attractive and interesting way.
Corporate Resumes
Your corporate resume is your reference list of experiences
you have gained as an organization throughout the years
you have spent in the business. We can manage for youthe task of writing and organizing your corporate resume
in a way that highlights the most important projects,
products, or services you have achieved, and best draws
you cuome aenion o youbusiness.
Product Profiles
The product profile, like the corporate profile, contains all
what your customers need to know about a given product
you are offering. Information includes the product
reaue, beneri, ecnology, aciecue, ec All ofthis information gathered in one document and presented
in an interesting way.
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Product Catalogues
The catalogue is the piece of documentation or book that
provides your customers with in-a-nutshell information
about your complete products, services, and products
offering in one place. A catalogue is a highly specializedmarketing media that, when combined with a marketing
strategy, will drive your customers to complete
their purchase with your company.
Presentations
A marketing presentation is an important marketing media
that is used o peen e poduc reaue, beneri,
and advantages through simple and precise points. A
marketing presentation is best beneficial when you are
required to pitch your product at a group of meeting,conference, or fair attendees.
Videos
Marketing videos help demonstrating the most important
features of your product in a high-level way; videos can
be used during presales activities to prove to your
customers that your product is up and running and not still
under development.
Annual Reports
Annual reports are internal marketing documents that are
diibued on e oganizaion employee o
acknoledge em i e oganizaion acievemen
through the year using statistics, actual figures, and actual
experiences gained.
Newsletters
A shortened form of newspaper and informational letter
distributed regularly, mostly by mail, that mainly containsinformation of interests to its subscribers. Newsletters are
used by organizations to communicate with their readers
and customers to acknowledge them with the
oganizaion ne ecnologie and poduc.
MARKETING COLLATERAL
Our experience as a content provider
emphasizes our ability to deliver
compelling marketing collateral that
supports and raises the sales of your
product or service. Moreover, we keep
researching the latest international
guidelines to be able to deliver you the
best quality of marketing collateral
that better serve your goals.
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TRAINING SERVICES
Training Labs Handouts
Training Labs document specific tasks falling within the
training scope agreed upon with the customer. They are
designed to allow the trainees perform the needed tasks
by following detailed exercises during the training sessions.
Training labs are important to be handed to the trainees
during or after the training session to provide them with a
quick access to the how-to procedures of the most
important and daily tasks they will need to perform
afterwards.
Walkthrough Presentations
Walkthrough presentations are to present the exercises
that will be performed by the trainees during the training
sessions in the form of a presentation supported by real
screenshots taken from the live application. Such
presentations help the trainees memorize and better
understand the procedures of the tasks they will learn
during the training sessions.
Trainer Presentations
Trainer presentations are to summarize the main points
that will be raised during the training session. They help the
trainers expose the concepts they need to deliver in an
organized and attractive way through eye-catching and
attention-grabber visual aids used to deliver these
concepts.
Standard Videos
Standard videos are a type of computer-based training
material that offer a user-friendly media to spare the user
the burden of reading documents and executing the
included tasks. Instead, users can watch a video for how
the task is implemented, and then pause the video to
execute the task themselves and resume the video to
review any missing details.
TRAINING SERVICES
One of the main requests of your
software customers is a series oftraining sessions explaining to them
how to accomplish the daily tasks they
are required to handle using your
software. As training requires handouts
to be delivered to your trainees and a
visual presentation to use during the
session, we provide you with the
different types of documents
according to your project
requirements. The types of training
documents include walkthroughpeenaion, aine peenaion,
training labs, and computer-based
training materials (CBTs).
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Interactive Videos
Interactive videos are another type of computer-based
training material that allow users to participate in the
course of the tasks required to be learned through
watching a video that interactively shows how the task isimplemented. This provides a more interactive training
that helps users better memorize and understand the task
they watch.
Narrated Videos
Narrated videos are the third type of computer-based
training material that provides a narration along with the
video explaining the implementation of the required tasks.
This yields to a more entertaining and live training
experience.
Training Delivery
We can offer you more than just the material required for
the training you need to conduct, we can also help you
train you oluion users using the training material we
created or any other material you already have.
TRAINING SERVICES
We don op a deliveing you e
equired training material, we can also
elp you i e aining conducion
by providing you with the trainer who
can handle these sessions using the
material we produce or any material
you already have.
By this, we can proudly say that we
provide our customers with a
comprehensive training service where
we can develop the training material
hey require and use such material to
deliver the training sessions they need.
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CONTENT MANAGEMENT SERVICES
Web site Content
One of our content management services is entering
content to your Web site or portal using various content
management systems such as SharePoint CMS, Vignette
CMS, etc.
Content Consultancy
In case you need to review the content you are about to
enter on your web site or portal, we can also help you
review such content and transform it into a more Web-
fitting material through simple writing and information
architecture techniques.
CONTENT MANAGEMENT SERVICES
Content written on your Web site is
your interface with your clients or
different users, therefore, it must be
written and handled with delicacy.We, as a content provider, can
manage your content through several
content management services.LOCALIZATION SERVICES
LOCALIZATION SERVICES
In case you aspire to invade foreign
markets, we can help your software
cross the boundaries of its local identity
by localizing it into other languages.
We provide localization into Arabic,
English and French, and are also willing
to help you with more languages like
Spanish, Italian, Chinese, Russian,
Portuguese, etc.
User Interface Localization
We can localize you yem ue inerace ino many
other languages like Arabic, English, French, Spanish
Italian, German, Russian, Portuguese, etc. in a way that
makes your UI understood by your foreign end-users.
System Messages Localization
You may also need to localize your system-generated
messages that help your end-users use and control the
system. We offer our localization services to transform your
system-generated messages into the language suitable
with your end-users.
Documentation Localization
We can localize any related document into the language
suitable for your audience, customers, and users around
the globe.
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PRESALES DOCUMENTS
PRESALES DOCUMENTS
tn ode o ell you poduc, some
actions are required to be able to
reach your customers. These actions
are accompanied with various types of
documentation which aim to directyou cuome aenion oad you
product or service.
Proposals
The proposal acts as the key step in the complex sales
process to ensure reaching a win-win situation where bothparties, you and your customer, get what you want.
Therefore the proposal should be written in a way that
puts your customer's requirements in a context that favors
your products and services, and educates your customer
about your capabilities in satisfying their needs. And this
will gladly be our job to maintain.
Demonstrations (Demos)
A demo, short for demonstration, is a non-interactive
multimedia presentation of your software solution that
displays how the system works, what its benefits and
capabilities are.
Presentations
A sales presentation is designed to initiate and close a sale
of a product or a service. The presentation can be
designed to be either an introduction of the product, or a
descriptive expansion of the product that an audience
has already expressed interest in.
MANAGEMENT DOCUMENTS
Processes Documents
In order to standardize the workflow pursued within your
organization, you may need to document the work
processes followed by your employees. We are pleased
to offer you our help in producing such work guidelines
and documentation in a way that will help boost your staff
productivity.
MANAGEMENT DOCUMENTSWe extend our services to include any
managerial documents and workflows
within an organization. We can help
you document you oganizaion
internal processes and provide training
to your staff to get them acquainted
with these workflows. We can also help
you create managerial guidelines
documents such as your code of
ethics, e-mail policy, etc.
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