writeit services portfolio_v 3.0.pdf

8/10/2019 WriteIT Services Portfolio_V 3.0.pdf

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ABOUT US

WriteIT provides a comprehensive portfolio of documentation services that accompanies the

different stages of your project life cycle.

WriteIT was established by experienced writers who spent their entire career exploring the

documentation ocean till they decided to build their own ship, and employ their sailing

experience to the service of your documentation needs.

Considering the diversified experience we possess in different documentation types, the various

business verticals we work in, and the different tools we use to produce our outputs, we offer our

customers well-crafted, effective and eye-pleasing pieces of art.

WriteITServices Portfolio

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TE ITRIGHT


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OUR VISION

UR IDENTITY

e are passionate experienced writers

ose main aim is to transfer our passion

d experiences to serve your needs of

cumentation services and raise the

ality standards of the documents

oduced under your name.

We believe well-tailored content builds the bridge between you and

customers. We want to employ our passion for writing in extending co

bridges across the world to communicae ou cuome best value to

audience.

OUR MISSION

We are determined to become our customers' trusted content compa

and advisor: we provide the different content services our customers during their projects, and we also work closely with them to recommen

best content media that allows a more focused reach to their t

audience.

We believe quality is the cornerstone of every successful work. Therefor

work according to the international writing standards, and con

continuous R&D to make sure our customers obtain top-notch services.

We are keen to create an enjoyable, challenging, and process-orie

working environment that promotes learning, knowledge sharing,

creativity. We make sure quality and unique achievements are rewarde

OUR SERVICES PORTFOLIO

ur services portfolio is designed to

spond to your project's documentation

quirements during all its phases.

Whether you are getting ready to

lease your project, preparing your

arketing campaign or crafting your

aining course, our services portfolio is

ady to support you.

END-USER &TECHNICAL DOCUMENTATION

User Guides

Help Systems

Frequently Asked Questions (FAQs)

Features List

Administration Guides

Deployment Guides

Installation Guides

Troubleshooting Guides

User Interface Review

System Messages Review

MARKETING COLLATERAL

Brochures

Flyers

White Papers

Success Stories

Corporate Profiles

Corporate Resumes

Product Profiles

Product Catalogs

Presentations

Videos

Annual Reports

Newsletters

TRAINING SERVICES

Training Labs Handouts

Walkthrough Presentations

Trainer Presentations

Standard Videos

Interactive Videos

Narrated Videos

Training Delivery

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SERVICES PORTFOLIO


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LOCALIZATION SERVICES

PRESALES DOCUMENTS

Proposals

Demos

Presentations

CONTENT MANAGEMENT SERVICES

Web Site Content

Content Consultancy

User Interface Localization

System Messages Localization

Documentation Localization

OUR SERVICES PORTFOLIO

s our mission is to provide you with allour documentation needs, our

ervices portfolio continues its support

hrough other services: in case you are

reating a new Web site or revamping

n existing one, preparing the

ocumentation related to your

ompany's processes, localizing your

oftware to different languages, or

reparing your proposals or business

equirements documents, our portfolio

cludes services designed to assist youuring these activities.


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SERVICES PORTFOLIO

MANAGEMENT DOCUMENTS

Processes Documents

Policies Manuals

Project Management Documents

EDITING &LAYOUT SERVICES

Copyediting

Documents Formatting


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OUR CUSTOMERS

EBC (Egyptian Banks Company)wa

established by the leading Egyptia

banks under the umbrella of th

Federation of Egyptian Banks anwith the approval of the Centr

Bank of Egypt. EBC age i

provide the infrastructure an

services required for electron

payments services and products.

Amwal ElGhad is an electron

portal which is specialized

publishing news about th

investment and financial sectors.

Victory Link is becoming th

preferred IT partner and consultan

through their constant research an

development which provide

innovative solutions to maximiz

thei cuome poduciviy.

TradeNet is specialized in equi

trading systems. Instead of focusin

on the front office or back offic

functions, TradeNet is to handle thwhole process of order equi

trading from capture to settlemen

TradeNet is offering real time ris

management, real time purchas

power management and real tim

settlement to customer accounts.

iSource is a provider of outsourcin

services revolving aroun

information technology in Egyp

and the Middle East. These service

include Software Developmen

Business Productivity Solution

Business Application Support an

Infrastructure Solutions.

BUSINESS VERTICALS

BANKING

Ceaing en-ue documenoe aim ae oinoduce e

yems reaue and oac a aguide o e dirreen yem

intended users throughout their managerial and administration

working processes on the systems.

Card Products Enterprise Solution (CPES)

CPES is a banking system, developed by EBC(EGYPTIAN BANKS COMPAN

which serves the government sector. It facilitates the responsibility

handling all government sector payrolls, cards, banking transaction

account settlements and transfer, through monitoring the transaction

and generating different types of reports.

Reconciliation System

The Reconciliaton System is a web-based system developed by E

that serves the Central Bank of Egypt (CBE). It helps the bank

reconcile the governmental payments sent from Egyptian Ministry

Finance (MOF) to the intended banking institutions.

EG-ACH Corporate Solution

The EG-ACH Corporate Solution is a banking system developed by E

to serve the corporate sector. It acts as an intermediary between th

banks and the corporate customer while interfacing with th

Automated Clearing House System (ACH) of the Central Bank of Egy

(CBE).

Mandate Processor and Mandate Webstation

With the Mandate Processor System, customers are able to settle a

their payments automatically, like the phone bills and the car month

installments. The Mandate Webstation is the web-based system th

enables its users to manage and review the mandate files receive

rom e cuome evice povide. Te Mandae Poceo alonwith the Mandate Webstation are both developed by EBC.

Trader Pro and Stock Market Platform

Trader Pro and Stock Market Platform is a software created by

VICTORY LINK company. This software serves the stock marketwhere it enables its intended users to view the stock market data,

to get an insight analysis on the market stocks and prices, and to

perform e-trade operations on the stocks during a session time

We, as experienced writers in the field of software development,

have created a features list that presents the features of the

platform, the advantages of this platform over the solutions used

beroe, and e uage or e plarom dirreen module.

SERVICES DESCRIPTION

END-USER AND TECHNICAL DOCUMENTATION

User Guides

A user guide is considered the most important document

given to an end-user, as it provides the user with a

comprehensive set of information about your product. It

explicitly states a detailed explanation of the business

objective of your product. More importantly, it acts as a

guide to your end-users explaining to them how to

implement the tasks needed to benefit from the features

provided by your product. The user guide acts as the

number one support system to your product.

We create user guides that successfully achieve theirnoble goal through writing exhaustive business details

about your product and precise how-to procedures that

explain the required tasks, with the aid of illustrations such

as screenshots and diagrams to provide a more user-

friendly and easy access to the information.

Help Systems

The help system is considered the most user-friendly

information media. It sustains fast and easy access to

information about your product or solution.

We can provide you with an aggregated help system

where users can access all information through one

location thanks to the task-based table of content and the

accessibility options offered through the index and search

capabilities.

We can also provide you with a context-sensitive help

where each of the application pages has its own help

page. Users can access this help page by clicking the help

icon existing in e applicaion page.


END-USER DOCUMENTATION

Before handing over your product orsolution to your customers, you may

need to hand them as well a set of

end-user and technical

documentation.

The end-user documentation will help

your customers get acquainted with

your product or solution. We create

various types of end-user

documentation that include: User

Guides, Help Systems, Frequently Asked

Questions, and Features Lists.

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Frequently Asked Questions (FAQs)

FAQs provide your end-users with quick and to-the-point

answers to the most common questions raised by them.

FAQs spare your users the time spent searching for

information whenever they are in a hurry.

We help you document the most beneficial FAQs that

help your end-users get quickly acquainted with your

product.

Features List

A features List presents a complete list of all the features

provided through your product or solution in addition to a

brief explanation about each feature. The features list

represents a powerful sales and marketing tool thatprovides your customers with a quick overview of what

you are selling them.

Administration Guides

An administration guide is the aiding tool to the

administrators whose role is to manage the solution

through back-end systems. We produce administration

guides that provide system administrators with

comprehensive information about the how-to of the

administration tasks needed to manage your softwaresolution. We create a guide that is precise, friendly and

easy to understand through using illustrations and

diagrams that help locate the information needed in a

simple way.

Deployment Guides

A deployment guide provides the systemadministrators

with clear instructions about how to deploy your software

solution. Deployment processes usually include the

configurations and installments needed to be able to usethe solution you are providing your customers with.

TECHNICAL DOCUMENTATION

And the technical documentation you

would need to hand your customers

will guide them through the technical

deployment, operation and

maintenance of your solution.

We support you with organized,

comprehensive and easy-to-digest

technical documentation like:

Administration Guides, Deployment

Guides, Installation Guides, and

Troubleshooting Guides.


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USER INTERFACE & SYSTEM MESSAGES

REVIEW

We can also review your software user

nterface labels to make sure the

nterface is user-friendly and easy to

grasp as well as your system messages

o make sure end-users receive clear

and guided instructions during theirnteraction with the system.

Installation Guides

An installation guide provides clear instructions about how

to install your software solution or product. The audience

of this guide may be an end-user or a system

administrator.

Troubleshooting Guides

A troubleshooting guide provides ready solutions to the

most frequent issues that the system administrators

encounter while administering, configuring or operating

your software solution.

User Interface (UI) Review

The user interface of your solution represents point ofinteraction between your end-users and the system you

have produced. A well designed user interface helps your

product ranks high among other software solutions.

Therefore it is important to have a user interface which

language is friendly and easy to understand and use. We

offer you our consultancy services regarding the user

interface language used through a linguistic review of

your UI and a recommendation of better words usage.

System Messages Review

System Messages are the messages generated by your

software in order to ineac i e yem end-user.

The goal of this interaction is an effective operation and

control of the system from the user's side. Therefore, the

language and writing style used in the system messages

generated must be simple, precise, comprehensive and

easy to understand. We also offer our consultancy services

through a linguistic review and recommendations for your

system generated messages.


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Brochures

Booklets that contain promotional material and

information about your product. Brochures might consist of

one folded page or several pages stitched together. Our

goal is to attract the customer, not just by the usage of

colorful pages, but also by the powerful, simple and sticky

words written to elaborate the promises you commit to

them.

Flyers

A single, unfolded printed sheet that is used to draw

attention to your product or service. A flyer, thanks to its

small size, targets a large number of people inexpensively.

We aim o ue e rlye advanage a a ay o pead

information about your product through writing sticky and

poerul od a diecly gab you cuome

attention.

White Papers

White papers are the one type of marketing collateral that

an organization can use to give its audience an overview

of a technology, architecture, product, or issue ey ae

developing. There are different types of white papers;

each of these types is targeting a specific segment of

audience.

Technical white paper used to describe a

product, technology, or process with all its details. It

is directed mainly to engineers and technicians.

Solution-oriented white paper used to describe

the advantages of a specific solution, and it is

directed mainly to the higher management and

business leaders.

Strategic white paper used to introducenew technologies, processes, or research fields to

decision makers so that they get fully aware of the

advantages and disadvantages for it in order to

reach a balanced conclusion, and it is directed to

politicians and general public.


For each software product you are

aunching, the marketing collateral is

an important companion. It acquaints

your customers with the features you

are offering them in a compelling and

catchy business language. Avoiding

the technical jargon and focusing on

the benefits the software is offering to

your customers, the marketing

collateral highlights the advantages of

your product and explains why they

should buy your product and not your

compeio.


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Whether you need to demonstrate

your product during an important

meeting, display it on your Web site or

aunch it during an important event or

exhibition, WriteIT provides you with the

marketing media that best serves your

need.

This includes presentations, videos,

brochures, success stories, white

papers, product catalogs, product

profiles, corporate resumes, corporate

profiles, etc.

Success Stories

Telling success stories about the successful experiences

your customers had while using your product is a very

powerful marketing technique. Storytelling, alone, is a

ong ay o cac people aenion. Uing ouexperience and creativity, we can provide you with

compelling success stories that highlight the benefits your

customers have gained while using your product.

Corporate Profiles

Your corporate profile helps introducing your company to

your targeted customers. The corporate profile contains all

the basic information which your customers would need to

know about you; all in one document. The vision, the

mission, and the values of your company, your offering ofproducts, services, and solutions, your customers' base,

and contact information; these are the type of content

that should exist in a corporate profile. It is our job to

collect all of this information into one document and

present it in an attractive and interesting way.

Corporate Resumes

Your corporate resume is your reference list of experiences

you have gained as an organization throughout the years

you have spent in the business. We can manage for youthe task of writing and organizing your corporate resume

in a way that highlights the most important projects,

products, or services you have achieved, and best draws

you cuome aenion o youbusiness.

Product Profiles

The product profile, like the corporate profile, contains all

what your customers need to know about a given product

you are offering. Information includes the product

reaue, beneri, ecnology, aciecue, ec All ofthis information gathered in one document and presented

in an interesting way.


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Product Catalogues

The catalogue is the piece of documentation or book that

provides your customers with in-a-nutshell information

about your complete products, services, and products

offering in one place. A catalogue is a highly specializedmarketing media that, when combined with a marketing

strategy, will drive your customers to complete

their purchase with your company.

Presentations

A marketing presentation is an important marketing media

that is used o peen e poduc reaue, beneri,

and advantages through simple and precise points. A

marketing presentation is best beneficial when you are

required to pitch your product at a group of meeting,conference, or fair attendees.

Videos

Marketing videos help demonstrating the most important

features of your product in a high-level way; videos can

be used during presales activities to prove to your

customers that your product is up and running and not still

under development.

Annual Reports

Annual reports are internal marketing documents that are

diibued on e oganizaion employee o

acknoledge em i e oganizaion acievemen

through the year using statistics, actual figures, and actual

experiences gained.

Newsletters

A shortened form of newspaper and informational letter

distributed regularly, mostly by mail, that mainly containsinformation of interests to its subscribers. Newsletters are

used by organizations to communicate with their readers

and customers to acknowledge them with the

oganizaion ne ecnologie and poduc.


Our experience as a content provider

emphasizes our ability to deliver

compelling marketing collateral that

supports and raises the sales of your

product or service. Moreover, we keep

researching the latest international

guidelines to be able to deliver you the

best quality of marketing collateral

that better serve your goals.


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TRAINING SERVICES

Training Labs Handouts

Training Labs document specific tasks falling within the

training scope agreed upon with the customer. They are

designed to allow the trainees perform the needed tasks

by following detailed exercises during the training sessions.

Training labs are important to be handed to the trainees

during or after the training session to provide them with a

quick access to the how-to procedures of the most

important and daily tasks they will need to perform

afterwards.

Walkthrough Presentations

Walkthrough presentations are to present the exercises

that will be performed by the trainees during the training

sessions in the form of a presentation supported by real

screenshots taken from the live application. Such

presentations help the trainees memorize and better

understand the procedures of the tasks they will learn

during the training sessions.

Trainer Presentations

Trainer presentations are to summarize the main points

that will be raised during the training session. They help the

trainers expose the concepts they need to deliver in an

organized and attractive way through eye-catching and

attention-grabber visual aids used to deliver these

concepts.

Standard Videos

Standard videos are a type of computer-based training

material that offer a user-friendly media to spare the user

the burden of reading documents and executing the

included tasks. Instead, users can watch a video for how

the task is implemented, and then pause the video to

execute the task themselves and resume the video to

review any missing details.

TRAINING SERVICES

One of the main requests of your

software customers is a series oftraining sessions explaining to them

how to accomplish the daily tasks they

are required to handle using your

software. As training requires handouts

to be delivered to your trainees and a

visual presentation to use during the

session, we provide you with the

different types of documents

according to your project

requirements. The types of training

documents include walkthroughpeenaion, aine peenaion,

training labs, and computer-based

training materials (CBTs).


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Interactive Videos

Interactive videos are another type of computer-based

training material that allow users to participate in the

course of the tasks required to be learned through

watching a video that interactively shows how the task isimplemented. This provides a more interactive training

that helps users better memorize and understand the task

they watch.

Narrated Videos

Narrated videos are the third type of computer-based

training material that provides a narration along with the

video explaining the implementation of the required tasks.

This yields to a more entertaining and live training

experience.

Training Delivery

We can offer you more than just the material required for

the training you need to conduct, we can also help you

train you oluion users using the training material we

created or any other material you already have.

TRAINING SERVICES

We don op a deliveing you e

equired training material, we can also

elp you i e aining conducion

by providing you with the trainer who

can handle these sessions using the

material we produce or any material

you already have.

By this, we can proudly say that we

provide our customers with a

comprehensive training service where

we can develop the training material

hey require and use such material to

deliver the training sessions they need.


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Web site Content

One of our content management services is entering

content to your Web site or portal using various content

management systems such as SharePoint CMS, Vignette

CMS, etc.

Content Consultancy

In case you need to review the content you are about to

enter on your web site or portal, we can also help you

review such content and transform it into a more Web-

fitting material through simple writing and information

architecture techniques.


Content written on your Web site is

your interface with your clients or

different users, therefore, it must be

written and handled with delicacy.We, as a content provider, can

manage your content through several

content management services.LOCALIZATION SERVICES

LOCALIZATION SERVICES

In case you aspire to invade foreign

markets, we can help your software

cross the boundaries of its local identity

by localizing it into other languages.

We provide localization into Arabic,

English and French, and are also willing

to help you with more languages like

Spanish, Italian, Chinese, Russian,

Portuguese, etc.

User Interface Localization

We can localize you yem ue inerace ino many

other languages like Arabic, English, French, Spanish

Italian, German, Russian, Portuguese, etc. in a way that

makes your UI understood by your foreign end-users.

System Messages Localization

You may also need to localize your system-generated

messages that help your end-users use and control the

system. We offer our localization services to transform your

system-generated messages into the language suitable

with your end-users.

Documentation Localization

We can localize any related document into the language

suitable for your audience, customers, and users around

the globe.


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PRESALES DOCUMENTS

PRESALES DOCUMENTS

tn ode o ell you poduc, some

actions are required to be able to

reach your customers. These actions

are accompanied with various types of

documentation which aim to directyou cuome aenion oad you

product or service.

Proposals

The proposal acts as the key step in the complex sales

process to ensure reaching a win-win situation where bothparties, you and your customer, get what you want.

Therefore the proposal should be written in a way that

puts your customer's requirements in a context that favors

your products and services, and educates your customer

about your capabilities in satisfying their needs. And this

will gladly be our job to maintain.

Demonstrations (Demos)

A demo, short for demonstration, is a non-interactive

multimedia presentation of your software solution that

displays how the system works, what its benefits and

capabilities are.

Presentations

A sales presentation is designed to initiate and close a sale

of a product or a service. The presentation can be

designed to be either an introduction of the product, or a

descriptive expansion of the product that an audience

has already expressed interest in.

MANAGEMENT DOCUMENTS

Processes Documents

In order to standardize the workflow pursued within your

organization, you may need to document the work

processes followed by your employees. We are pleased

to offer you our help in producing such work guidelines

and documentation in a way that will help boost your staff

productivity.

MANAGEMENT DOCUMENTSWe extend our services to include any

managerial documents and workflows

within an organization. We can help

you document you oganizaion

internal processes and provide training

to your staff to get them acquainted

with these workflows. We can also help

you create managerial guidelines

documents such as your code of

ethics, e-mail policy, etc.

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