Standard Operating Procedures

Standard Operating Procedures

The Green Value EquationA Procurement View of Green Services

Presented by

UNICCO Service Company

Forum ’06November 13, 2006

Standard Operating Procedures

Standard Operating Procedures

Presented by:Gary Brice, Operations Manager, UNICCO Service

Company, Richmond, VA

Tony Aniello, Director of Purchasing, UNICCO Service Company, Boston, MA

Chuck Restivo, Senior Director of Operations, UNICCO Service Company, Arlington, VA

Standard Operating Procedures

Standard Operating Procedures

Why Green Services?

The institutional cleaning industry contributes $150 billion annually to the economy and uses 5 billion pounds of chemicals, many of which are known hazards to human health and the environment.

Based on worker's compensation data from Washington State, six out of 100 custodians are injured on the job by cleaning chemicals every year at a cost of $725 in medical expenses and lost time per reported injury.

Improving indoor air quality through better ventilation, better cleaning, and the use of safer cleaning products, could improve worker productivity by between 0.5 percent and 5 percent, an annual productivity gain of $30 billion to $150 billion.

Standard Operating Procedures

Standard Operating Procedures

Why Green Buildings?

Green buildings use resources - energy, water, materials, and land more efficiently and effectively and they provide healthier environments for working, learning and living. By building green, developers can save money, reduce construction costs and create sustainable buildings. Owners save money by reducing operation and maintenance costs and lowering utility bills.

Standard Operating Procedures

Standard Operating Procedures

Who is Green?

Government agencies- State of Pennsylvania- Commonwealth of Massachusetts- State of New York- Arlington County, VA

- Other Government LocationsUNICCO Locations

- Capitol Square Sites – Virginia DGS- National Geographic Society- Miami International Airport- U.S. Patent Trademark Office- Hines Property Management

- Eckard College - Other Locations

Standard Operating Procedures

Standard Operating Procedures

Steps to a “Greener” Building

What we are talking about today!

Standard Operating Procedures

Standard Operating Procedures

What are the steps to a Green Building?

Product

• Chemicals – Certification Criteria – Prohibited compounds

• Mixing/Dilution Centers – Reduce packaging, safe and economical, ready-to use

• Equipment – Noise, durability, particulate filtration

• Paper Products – Recycle content

Processes

• Recycling

• Occupant Interaction – Announcements, newsletters, bulletin board

• Reengineered work practices

All cleaning procedures should be modified with the health and safety of building occupants in mind. The goal will be both to protect health, and focus on appearances.

Standard Operating Procedures

Standard Operating Procedures

Product Strategy: UNICCO’s commitment…

• …extends to the chemicals, paper products and equipment it uses. Our strong preference is to use Green Seal Certified products from national providers.

• Green Seal does not offer certification in all categories, and in those instances, environmentally preferred alternatives comply with EPA and California codes for VOC content and have been recommended.

• Green Seal Certified products are strongly recommended because:

1. They have undergone the rigorous process of certification 2. Many customers identify the Green Seal logo as being “proof” that a product is “green”

Standard Operating Procedures

Standard Operating Procedures

Preferred

Optional

Allowed

Preferred• Usually Green Seal

certified

• Tested in the field, and found to be effective

• Sometimes more than one product per category

We offer the following concept that has worked well for us:

Standard Operating Procedures

Standard Operating Procedures

Preferred

Optional

Allowed

Optional• Meets the

applicable standards

• Tested in the field, and found to be a viable alternative to the preferred products

Our product strategy

falls into additional

categories as follows:

Standard Operating Procedures

Standard Operating Procedures

Preferred

Optional

Allowed

Allowed: by exception!

• A product that meets applicable EPA, Green Seal, California Code for VOC content standards but either:

1) Have not been certified, and/or

2) Have not been fully evaluated in the field

Standard Operating Procedures

Standard Operating Procedures

Why Utilize Current National Suppliers?

• Recognized Industry Leaders

• Performance history

• Technical expertise/assistance

• Leverage spend

• Attempt to get to cost neutral

Standard Operating Procedures

Standard Operating Procedures

Green Services Time Line

• Products initially agreed upon by Green Team during week long kickoff in 2004

• Green Team Update meeting in 2005

• 5 National suppliers participate in UNICCO Green Team meeting in 2006

• 70+ Chemical Products • 12 Paper Products• 60+ Equipment Choices

Standard Operating Procedures

Standard Operating Procedures

How do we make it easy to do the right thing?

• Procure+ UNICCO e-procurement system

• 600+ users

• National catalogues or punch-out sites

• Green product sections

• Hot lists for green products

Standard Operating Procedures

Standard Operating Procedures

“There is help”

Green Seal

U. S. Environmental Protection Agency

U. S. Green Building Council

Carpet and Rug Institute

National Floor Safety Institute

National Sanitation Foundation

Standard Operating Procedures

Standard Operating Procedures

Steps to a “Greener” Building

What we are talking about today!

Standard Operating Procedures

Standard Operating Procedures

The DGS Procurement Role

• Taking a leadership role in adopting and demonstrating practices that promote a healthier and cleaner environment.

• Modify contracts/RFP’s to allow for purchase of more environmentally responsible products and services.

Standard Operating Procedures

Standard Operating Procedures

Green Services• Landscaping• Snow Removal• Roof Maintenance• Parking Garage Maintenance• HVAC• Cleaning Products• Janitorial Specifications

Standard Operating Procedures

Standard Operating Procedures

Sub-Standard

Standard Operating Procedures

Standard Operating Procedures

Standard Operating Procedures

Standard Operating Procedures

Standard

Standard Operating Procedures

Standard Operating Procedures

Standard Operating Procedures

Standard Operating Procedures

The new criteria includes specifications for…

• Toxicity • Carcinogens and reproductive toxins • Skin and eye irritation • Skin sensitization • Smog, ozone, and indoor air quality • Aquatic toxicity

Standard Operating Procedures

Standard Operating Procedures

Entryways

• Entryways are your first line of defense against contaminants.

• Use walk-off matting outside and inside entry.

• Vacuum, sweep and clean these mats frequently, especially during inclement weather.

Standard Operating Procedures

Standard Operating Procedures

Vacuum Cleaners

• Collects 99.97% of Particulates

• Low noise functions 71 dBa

Standard Operating Procedures

Standard Operating Procedures

Dust Collecting Burnisher

• Pad skirt for dust control• Vacuum filter for dust

collection.• Low noise functions 66dBa

Standard Operating Procedures

Standard Operating Procedures

Steam Vapor Cleaners

• 310F temperatures destroys bacteria, germs and mold

• Conserves water usage.

Standard Operating Procedures

Standard Operating Procedures

Micro fiber Cleaning Systems

• Fine fibers hold more dirt and moisture.

• Reduces the uses of chemicals.

• Gentle to furniture, pictures, mirrors and glass.

• Reduces the amount of paper used.

Standard Operating Procedures

Standard Operating Procedures

Recycling Programs

Recycling is a very important pollution prevention activity to reduce our burdens on the environment as a result of both solid waste disposal and the extraction of the natural raw materials. The recycling effort is guided by regulations and mandated including EPA’s Comprehensive Procurement Guidelines.

Standard Operating Procedures

Standard Operating Procedures

GS37 Paper Standards

Recovered paper material: paper waste generated after the completion of a paper making process, such as post-consumer materials, envelope cuttings, bindery trimmings, printing waste, cuttings and other converting waste, butt rolls and mill wrappers, obsolete inventories, and rejected unused stock. Post-consumer material: those finished products, packages or materials generated by an organization or consumer that have served their intended end uses, and that have been recovered from or otherwise diverted from the waste stream for the purpose of recycling

Standard Operating Procedures

Standard Operating Procedures

Environmentally preferable paper products

Recovered Materials 100% Post Consumer Content 20%-BATHROOM TISSUE

Recovered Materials 100% Post Consumer Content 40%

-TOILET SEAT COVERS-PAPER TOWELS / GENERAL PURPOSE

WIPES

Standard Operating Procedures

Standard Operating Procedures Complete Recycling Procedures

Insure that all recyclable materials in your buildings are recycled including:

• all types of paper

• cardboard

• bottles & cans

• light bulbs

• computer equipment

Standard Operating Procedures

Standard Operating Procedures

Visit Us at the Forum ’06 Exhibition

Booth 604

Or Online at…

www.greencleaning.com

Questions???????