drive top-line growth - vmware · modernizing it to drive top-line growth and streamline compliance...

DRIVE TOP-LINE GROWTH

Six Best Practices for Modernizing

Financial Services IT

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Digital Transformation in Financial ServicesFinancial services organizations around the world are

modernizing IT to drive top-line growth and streamline

compliance burdens. From multinational brokerage

houses to local branch banks, digital transformation

initiatives are moving financial institutions toward

more secure, agile, and cost-effective infrastructure

and applications, empowering workers and improving

customer experiences.

Yet modernizing IT everywhere simultaneously

presents challenges, which makes choosing the

right partner imperative. Today, financial services

organizations are advancing their digital transformation

journeys with VMware. They are taking a pragmatic,

value-added path to IT modernization that taps the

power of data centers, cloud, mobility, and security to

improve operations while containing costs.

This ebook examines the best practices financial

leaders are embracing when they team with VMware

as their IT modernization partner of choice.

SERVER VIRTUALIZATION WAS JUST THE BEGINNING

IT MODERNIZATION BEST PRACTICES

1. BOOST AGILITY WITH A SOFTWARE-DEFINED FOUNDATION

2. IMPROVE OPERATIONAL EFFICIENCY THROUGH IT AUTOMATION

3. ACCELERATE TIME TO MARKET WITH NEXT-GEN APPLICATION INNOVATION

4. FUTURE-PROOF BY CHOOSING INFRASTRUCTURE THAT EXTENDS TO PUBLIC CLOUD

5. TRANSFORM CYBERSECURITY WITH A SOFTWARE LAYER

6. INCREASE PRODUCTIVITY AND CUSTOMER ENGAGEMENT THROUGH MOBILITY

ACCELERATE DIGITAL TRANSFORMATION WITH VMWARE

DIGITAL TRANSFORMATION IN FINANCIAL SERVICES

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Server Virtualization Was Just the BeginningAs a foundation for IT modernization, virtualization—

pioneered by VMware—helped financial services

organizations efficiently deal with increasing demand

for IT services while reducing hardware, energy, and

operational costs. It also led to more dynamic and

agile computing environments.

Today, a software-defined approach enabled by

advanced technologies from VMware is at the core

of data center modernization, transforming security,

extending to any cloud, and supporting the delivery of

apps, data, and information—anytime, on any device,

wherever work needs to be done.

“ With VMware, we created a secure,

world-class data center architecture that

will enable the credit union to deliver the

next generation of member services.

There’s no downtime, we’re saving

money, and management is simplified.”

— Amy Hysell SVP and CIO Arizona Federal Credit Union











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IT Modernization Best Practices Financial services organizations working with

VMware on IT modernization programs are embracing

a “software-defined everything” approach to create

a foundation for building agility into the way they

deliver services.

1. Boost Agility with a Software-Defined Foundation

2. Improve Operational Efficiency Through

IT Automation

3. Accelerate Time to Market with Next-Gen

Application Innovation

4. Future-Proof by Choosing Infrastructure that

Extends to Public Cloud

5. Transform Cybersecurity with a Software Layer

6. Increase Productivity and Customer Engagement

through Mobility











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Boost Agility with a Software-Defined Foundation1

http://www.vmware.com

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1. Boost Agility with a Software-Defined Foundation

Traditional IT infrastructure silos are challenging to

maintain and change. A modernized data center is

virtualized, automated, standardized, and extensible

across private, public, and hybrid clouds—ideal for

innovation. Governed by software, a modern data

center meets increasing business requirements to

deliver IT services faster and at scale while

improving security and employee productivity. It

enables existing financial services IT staff to support

on-premises legacy applications and future, cloud-

based architectures, including cloud-ready

development platforms, without ripping and

replacing systems.

A software-defined data center (SDDC) is the optimal

foundation for financial services agility. It simplifies

and streamlines entire IT infrastructures. The

combination of virtualized compute, storage, and

networking with a common management platform

gives financial services organizations the freedom to

extend on-premises data centers to any public cloud

for the increased flexibility needed to meet changing

business requirements—driven by customers,

employees, or in the context of regulatory shifts.











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TAKE A TOUR The Modern Data Center

Worldpay, a global leader in payment processing,

risk, and alternative payments, gains agility, flexibility,

and speed by leveraging a software-defined

foundation. Its SDDC enables the company to

rapidly innovate and seamlessly service customers

during high-volume events such as the Black Friday

retail activity following US Thanksgiving. As a result,

Worldpay accelerates time to market for new line-of-

business apps. Worldpay also processes nearly 50

percent of all credit card transactions in the central

shopping districts in UK cities, or the High Street as

it’s called in Great Britain. “If we’re not there, the UK

High Street isn’t there. Reliability and performance

are absolutely critical for us,” says David Stevens,

Worldpay’s Chief Operating Officer.

Modernize your data centers for greater flexibility:

• Virtualize compute, storage, and networking.

• Move applications to the cloud when and where it makes sense.

• Automate and standardize management across the infrastructure.











http://view.ceros.com/vm-ware/modernized-datacenter/p/1

http://view.ceros.com/vm-ware/modernized-datacenter/p/1

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2Improve Operational Efficiency Through IT Automation


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2. Improve Operational Efficiency Through IT Automation

High-touch, manual lifecycle management for the

delivery of IT services negatively impacts availability,

performance, and resource allocation. IT automation

helps financial services organizations dramatically

improve operational efficiency. An enterprise-ready,

comprehensive cloud management platform manages,

monitors, and automates data center and heterogeneous,

hybrid cloud infrastructure. It improves consistency,

quality, and speed to market with standardized

blueprints for application environments, decreasing

time spent deploying infrastructure and applications

or responding to IT service requests.

End-to-end virtualization, centralized management,

and IT automation help financial services organizations:

• Eliminate wait times for provisioned infrastructure

and applications

• Standardize configurations

• Reduce unnecessary rework

• Respond faster to requests for new IT services

• Lower operating costs

Guardian Life Insurance uses VMware cloud

management solutions to more efficiently manage its

large IT estate while delivering higher quality IT

services. The tools help 800 developers save time

and get the resources they need. Infrastructure

approvals that used to take 4 business days are now

completed in an average of 1.1 days. Fulfilment

(approvals to production ready) that used to take 8

business days, including the potential for 3-to-6

tickets, can now be done in 2 hours. Building on this

success, Guardian continues to gain agility and realize

more efficiencies in its IT organization.











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Automate IT across your data centers and hybrid cloud:

• Gain policy-driven, automated delivery of production-ready infrastructure, apps, and custom IT services.

• Unify monitoring and automate performance management across apps and infrastructure.

• View real-time log management and analytics across physical, virtual, and cloud environments.

• Automate costing, usage metering, and service pricing of virtualized infrastructure.

READ THE REPORT The Forrester Total Economic Impact™ of VMware Automated Application Deployment

“VMware has provided the tools that have

really enabled our private cloud. VMware

vSphere® with VMware vRealize®

orchestration and automation has allowed

us to enable significant growth quickly.”

— Michael Lebiedzinski AVP Cloud Engineering Guardian Life Insurance











https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/infographic/products/vrealize-automation/vmware-forrester-tei-automated-application-infographic.pdf?src=so_5703fb3d92c20&cid=70134000001M5td

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3Accelerate Time to Market with Next-Gen Application Innovation


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3. Accelerate Time to Market with Next-Gen Application Innovation

Cloud-native apps don’t have to complicate legacy

modernization efforts nor delay new service delivery

models. Financial institutions can support next-

generation application development by giving

developers ready-to-consume access to modern

frameworks and resources that are production-grade,

secure, and highly available. They can support all

methods of app development—including third-party

container solutions and OpenStack—using a common

VMware vSphere® foundation to ensure applications

can be moved seamlessly and securely from

development to production.

Looking to deliver more value to

customers, stand apart from its

competition, accelerate application

development and innovation, and easily

and securely scale its IT environment,

HedgeServ implemented VMware®

Integrated OpenStack. The solution,

deployed by HedgeServ’s IT team, adds

capacity and performance to keep pace

with growth. It provides 100 percent API

uptime, delivers value to clients faster,

enables scalability to sustain growth, and

has won the hearts of developers.











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READ THE CASE STUDY HedgeServ Boosts Productivity and Innovation

Running Modern Applications is Simpler with VMware

- Deploy and consume container services with production-grade Kubernetes – Pivotal Container Service (PKS) from Pivotal and VMware radically simplifies the deployment and operation of Kubernetes clusters on vSphere.

- Boost developer productivity with open APIs – VMware Integrated OpenStack makes it easy for IT to give developers simple, standard, and vendor-neutral OpenStack API access to VMware infrastructure.

- Run containerized apps alongside existing workloads – vSphere Integrated Containers™ enables financial services organizations to run all apps without having to build a separate, specialized container infrastructure stack.

- Quickly build and deploy apps – Developer-Ready Infrastructure, from VMware and Pivotal, delivers a robust set of capabilities that accelerate next-gen software development and delivery to drive business innovation. Together, Pivotal Cloud Foundry (PCF) and VMware virtualization provide a layer of abstraction to help developers be more productive.











https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/casestudy/customers/vmware-hedgeserv-case-study.pdf

https://blogs.vmware.com/cloudnative/2017/08/29/vmware-pivotal-container-service/

https://blogs.vmware.com/cloudnative/2017/08/29/vmware-pivotal-container-service/

https://www.vmware.com/products/openstack.html

https://www.vmware.com/products/vsphere/integrated-containers.html

https://pivotal.io/partners/vmware/developer-ready-infrastructure

https://pivotal.io/partners/vmware/developer-ready-infrastructure

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4Future-Proof by Choosing Infrastructure that Extends to Public Cloud


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4. Future-Proof by Choosing Infrastructure that Extends to Public Cloud

Financial services organizations are increasingly

adopting cloud services as part of their IT strategies,

and they are opting to use more than one cloud.

However, without a common operating environment,

managing workloads across on-premises, public, and

hybrid clouds can be challenging. Successful cloud

deployments enable financial services organizations

to manage a workload where it makes sense—on

premises, in a public or private cloud—depending on

application type, program, or business requirement.

Extend to Public Cloud VMware Cloud ensures financial services organizations

leverage consistent infrastructure and consistent

operations across clouds. VMware Cloud Infrastructure

is comprised of private and native public cloud

environments such as Amazon Web Services (AWS),

Microsoft Azure, and Google Cloud, built on the

foundational elements of vSphere, VMware NSX®, and

increasingly VMware vSAN™. Consistent operations

are provided through the market-leading suite of

extensive cloud management capabilities of VMware

vRealize Suite.

Whether financial institutions want to extend to

cloud for traditional workloads, such as disaster

recovery and dev/test, or use cloud-native services

and next-gen banking apps, VMware’s consistent

infrastructure and operations support the use and

management of VMware hybrid clouds such as

VMware Cloud™ on AWS and native public clouds

such as AWS and Azure.











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VMware Cloud™ on AWS brings the VMware SDDC to the AWS Cloud as an on-demand service. Powered by VMware Cloud Foundation™, the service integrates vSphere, vSAN, and NSX along with VMware vCenter® management, and is optimized to run on dedicated, elastic, bare-metal AWS infrastructure using familiar VMware tools and a broad range of AWS services.

READ THE CASE STUDY Helvetia Insurance—IT Infrastructure Ready for the Future

The IT infrastructure business unit at Helvetia

Insurance, tasked with providing ongoing

improvement of IT security and constant

availability of services, teamed with VMware on

the digitization of the company’s IT. In three

phases, the Swiss insurer dispensed of obsolete

structures and enabled existing teams to

become more agile. “…we are connected to our

own Helvetia Private Cloud, and have the option

of outsourcing workloads into external clouds in

a safe manner and thus run a cross-cloud

strategy,” says Michael Welte, Head of Service

and Cloud Management at Helvetia.











https://cloud.vmware.com/vmc-aws

https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/solutions/industry/government/vmw-wp-govtcloudadoption-uslet-final-web.pdf

https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/casestudy/customers/vmware-helvetia-casestudy.pdf

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5Transform Cybersecurity with a Software Layer


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5. Transform Cybersecurity with a Software Layer

Security remains the top IT priority for financial services

organizations. Growing hyper-connectedness—from

the data center and apps to devices and cloud—is

impacting how networks are built and the role of

security in those networks. Financial institutions are

undertaking three key IT initiatives to safeguard

network, data, and applications through a defense-in-

depth approach to mitigating risk:

• Secure Application Infrastructure – The evolution of

the infrastructure and proliferation of distributed

applications and services requires a new approach

to how security is designed and deployed. To be

effective, security must be distributed and by

default aligned to the application. where integration

and automation need to be an inherent part of the

of the security fabric.

• Embrace Cloud Networking – A new agile and

innovative approach is required to solve the hyper-

distribution of applications and data as they move

from the data center out to the edge. Networking

and security policies must follow the application,

from the data center, to-edge and cloud-to-edge

and be consistent across deployment models

and environments.











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“Micro-segmentation has ensured our organization is more secure than ever: with NSX, the business knows we can keep internal and customer data safe and secure.”

— Blaire Wright CIO London Capital Group

READ THE WHITEPAPER Core Principles of Cyber Hygiene in a World of Cloud and Mobility

• Unify the Branch – Banks can leverage VMware

NSX SD-WAN by VeloCloud™ to improve real-time

app performance over standard internet connections,

simplify policy management with cloud-based

configurations, provide optimized and secure SaaS

or IaaS access, and support zero-touch deployment

to bring up branches in days, not months.

London Capital Group added security beyond the

data center perimeter, and at an individual level within

every server and virtual machine with VMware NSX,

providing reassurance that all financial data can remain

safe and secure. Across users, apps, and data, VMware

helps successfully protect interactions while mitigating

risk, preventing data loss, and keeping pace with

current and emerging threats.











https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/cloud/vmware-core-principles-cyber-hygiene-white-paper.pdf

https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/cloud/vmware-core-principles-cyber-hygiene-white-paper.pdf

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6Increase Productivity and Customer Engagement through Mobility


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6. Increase Productivity and Customer Engagement through Mobility

Modern infrastructure enhances agility and flexibility

while providing an architecture that securely mobilizes

employees. Banks can replace traditional tellers with

digital ambassadors to better engage customers in

branches. They can digitally enable self-service kiosks

to educate customers about products and services

and provide relationship managers with tablets, so

client meetings can take place anytime, anywhere.

The Digital Workspace Financial institutions are empowering their employees

with an intelligence-driven digital workspace platform

that simply and securely delivers and manages any

app on any device by integrating access control,

application management, and multiplatform endpoint

management. Employees are in the driver seat to

choose their own devices or benefit from employer-

provided devices with the ability for IT to enforce fine-

grained, risk-based, conditional access policies that

also take into account device compliance information

delivered by unified endpoint management technology.











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— Anthony Watson Head of Technology Service Management ANZ Bank

“We focus on going out and spending time

with our customers and taking digital banking

experiences to them. We use VMware technology

to facilitate that, and ramp up our use of mobile

workflows as a critical business tool.”

WATCH THE VIDEO Secure Digital Workspace in Financial Services

When financial services organizations deploy the

digital workspace, they empower employees with a

solution that:

• Provides single sign-on (SSO) access to cloud,

mobile, web, and Windows apps in one unified

catalog for unmatched experience

• Onboards a new employee with all of his or her

apps and devices in under an hour without tickets

and help-desk calls

• Enforces access and data policies across all apps,

devices, and locations in one place

• Completes business processes from a mobile device

similar to consumer experiences

• Gets insights and automation capabilities across the

entire environment

Transforming Modern Banking ANZ Bank chose VMware’s digital workspace

solution—VMware Workspace ONE™—to manage

18,000 devices across 34 countries. The solution helps

ANZ take the banking experience to its customers,

wherever they are—online, on their phones, at their

workplace or even at digital-enabled spaces within

the bank building.











https://www.youtube.com/watch?v=aQsDngphGWs

https://www.youtube.com/watch?v=aQsDngphGWs

The Secure Digital Workspace Puts Employees First

6:00AM

A private banker, John wakes up and checks corporate email and market

updates on his smartphone from home.

Two hours later, he arrives at his office where he reviews investment portfolios and updates on his PC.

7:30AM

When a high net-worth client asks to meet him offsite, John takes his secure iPad.

11:30AM12:00PM

With the client’s consent, John does account planning and re-allocates

assets, without having to go back to the office or ask an associate for assistance.

3:00PM

At a meeting later that afternoon with regulators, John demonstrates

that he carries no data on his mobile device which satisfies compliance

and regulatory guidelines.

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The Digital Workspace in Action: A Day in the Life of a Mobile Financial AdvisorResponsive and efficient employees keep customers engaged. Banks are using the VMware digital workspace

to enable secure, real-time access to critical information across devices from the branch to the office to home.











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Embrace the (Fin)Internet of Things As more and more connected devices enter financial

services, IT teams will be confronted with

interoperability and security questions. How will

Internet of Things (IoT) devices be configured,

secured, managed, and monitored—from the edge to

the cloud? A single platform such as VMware Pulse™

IoT Center™ supports enterprise-grade IoT success.

From gaining deep insights about customers for

cross- and up-selling opportunities to detecting fraud,

there are endless opportunities for new initiatives

enabling financial services to leverage IoT to evolve

and innovate.

DOWNLOAD THE WHITEPAPER How to Plan for IoT Success











https://www.vmware.com/radius/plan-iot-success-strategy-recommendations/

https://www.vmware.com/radius/plan-iot-success-strategy-recommendations/

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Accelerate Digital Transformation with VMwareGroundbreaking software-defined solutions

modernize IT, accelerating digital transformation for

banks, payment providers, insurers, and other

financial services organizations around the world.

Position your business for IT modernization success

with VMware.

Tap into a World-Class Team Dedicated to Financial Services VMware understands the unique requirements of

financial services IT. Virtualized and software-defined,

the VMware approach to IT enables financial

institutions to evolve legacy investments to meet

business needs. VMware has a dedicated global

financial services team of leaders, engineers, and

experts as well as best-in-class security, support, and

solutions architects. In the years since VMware

introduced the concept of server virtualization,

VMware solutions have been deployed by all of the

companies on the Fortune 100 and Fortune Global

100 lists.

Benefit from Long-Standing Partner Relationships VMware’s portfolio of data center and multi-cloud IT

solutions supporting the end-to-end IT framework—

from the data center to the edge—serves the entire

financial services marketplace. VMware’s deeply

integrated partnerships with systems integrators and

technology providers—including Dell, Microsoft, Apple,

Amazon, and IBM—also help to accelerate IT

modernization initiatives securely and effectively. Take

a software-defined approach to IT modernization in

support of your business goals. Modernize IT with best

practices and technologies from VMware.

Learn MoreFind out how VMware is driving top-line growth and

digital transformation at leading financial services

organizations.

Visit http://www.vmware.com/go/financial-services.











www.vmware.com/go/financialservices

VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.com Copyright © 2018 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies. Item No: 135720wf-vmw-ebook-financialservices-it-1104/18

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