QUBICGROUP.COM

DRIVING DIGITAL TRANSFORMATION THROUGH PEOPLE, TECHNOLOGY AND PROCESS

The biggest change of our time, Digital Transformation is really accelerating the pace of that change. How you embrace Digital Transformation can determine the future of your business – it can even determine if your business has a future.

Digital Transformation is now about how, not when. Digital Transformation doesn’t just change your internal processes; it can fundamentally change the way you do business. Agile, digitally savvy, brand new competitors can spring up ‘overnight’ – what taxi firm or hotel chain saw

Uber or AirBnB coming? The way your customers engage with you or even find you has changed beyond all recognition.

The inexorable march to digital will change everything; who your competitors are, how your market works, the way you make decisions, engage with customers, manage your supply chain, develop products, bring them to market, the list goes on. So how do you navigate your way through the digital choices? Where do you turn for advice and guidance? Who can you rely on to help you meet your digital future? Qubic.

“Change is the only constant in life”

Qubic has been digitally transforming organisations through; people, technology and process for over 20 years

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Qubic has a team of highly-skilled and highly-experienced people, many of whom have been with the business for over twenty years: it is this blend of experience and knowledge that sets us apart.

The team will work with you to understand your business now, where it needs to be and what constraints there are. Using our expertise, we’ll design your digital transformation roadmap before taking you on the journey, at your side the whole way.

Our team will design and commission the new technology then, through our on-boarding process, your business and your people make

the transition. Our technical support team’s will constantly monitor your systems to keep them safe, secure and operational – if issues do arise we are available to remotely fix or if needed, one of our team will come to your site.

The experience we have gained allows us to come up with creative solutions to problems – combining experience and our core network design lets our engineers think ‘outside the square’.

With an eye to the future, our account management team will work with you to develop and manage a continuous digital transformation plan that keeps you ahead of the wave.

People

The Qubic team has gained its experience by

taking many organisations on their digital

transformation journey over the years

When it comes to technology, Qubic only partners with industry leading hardware and service providers for Digital Transformation. Qubic doesn’t simply churn out pre-packaged products; we design a solution that’s right for you using our own infrastructure and a blend of technology from world-class organisations including Microsoft, HP, Cisco, Mitel and Vodafone.

At the heart of our Digital Transformation technology is the Qubic core. This platform is built across multiple UK datacentres that are highly secure. Our core servers are interconnected across the datacentres by multiple high-capacity circuits from multiple Tier 1 service providers. This core design results in a robust, secure, highly resilient environment. The core lets us create high-availability managed solutions for our customers that are kept secure and up to date by our technical support teams.

Connectivity to our hosted services is fast and secure. We provide connectivity ranging from business broadband to high-speed enterprise grade circuits. We take ‘wires only’ circuits from the likes of Vodafone, BT Openreach or Level 3 that go directly from our customers’ premises to the Qubic core without crossing the public internet. This makes access to the hosted services fast and secure; break-out to the internet is provided from our core.

We offer enterprise-grade managed hosted telephony using Mitel technology using the same; environment, core network, connectivity and security regime. The hosted Mitel is licence driven and gives different features to different users depending on their needs, from a full blown compliant multi-media contact centre to a flexible mobile workforce. The Mitel system tightly integrates with Skype for Business to help deliver the agility any modern business needs.

Technology

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Qubic customers have total peace-of-mind that their digital information is managed securely and compliantly

Qubic has robust processes in place to help deliver Digital Transformation. Underpinning everything we do is ISO: 9001, the internationally recognised Quality Management standard that gives our customers reassurance that we have robust, recorded processes in place to manage all aspects of our business.

When it comes to bringing about the change, we employ PRINCE2 process-based project management methodology to help deliver on

time and with the minimum of disruption. Security of data is massively important to all our customers but to some, particularly in Professional Services, their data security is governed by legislation and compliance directives from professional bodies.

Qubic holds the ISO 27001:2013 Security accreditation that lays out robust processes for managing both its own data and our customers’ data.

Process

Qubic pricing is bespoke to every client due to the complexity of the solutions we deliver across Voice, Data and Connectivity. However, it helps our clients to have an understanding of

the spectrum of costs at the start of the process so we have tried to give some indicative pricing structures as follows.

Case Studies

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Voice We partner with the market leading vendor Mitel to deliver cloud telephony solutions to our clients. The servers are hosted in our cloud with our secure connectivity to the clients site with normal IP phones on desks.

We can deliver a phone on a desk in 48 hours from £15 per user per month, with no upfront costs.

Data We partner with the market leading vendor Microsoft to deliver the full 365 software suite and hardware partners HP, Dell and Lenovo to deliver servers, desktops and laptops. We deliver this using the Qubic cloud or Microsoft Azure and we can provide installation and support from £50 per user per month with no upfront costs.

The Microsoft licensing costs are the same whether you buy from Qubic or Microsoft, so the peace of mind of having access to Qubic engineers in the U.K. 24/7/365 makes our offering unique. 

Connectivity The most important element for any truly hosted and secure cloud service is connectivity. We all have different flavours of broadband in our homes but this is not suitable for your business network.

We partner with market leading vendors BT, Vodafone and Level 3 to deliver super-fast, secure and low latency data pipes into our clients sites from £30 per month. Pricing is bespoke and tailor made to the voice and data solution we are delivering and we price promise all our circuits to ensure we remain competitive at all times. 

QUBICGROUP.COM

Qubic Group plc Qubic HouseC1 The CourtyardAlban ParkHatfield RoadSt AlbansAL4 0LA

020 8936 7091info@qubicgroup.comwww. qubicgroup.com

Qubic Group plc is an expert technology company that provides enterprise grade hosted voice and data services in addition to traditional localised services. It takes building blocks from industry leaders and combines them to add value through people, technology and process.

QUBICGROUP.COM

YOUR 10 POINT

DIGITAL

TRANSFORMATION

CHECKLIST

Where is your business going – set the strategy

Qubic has been digitally transforming

organisations through; people, technology

and process for over 20 years

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For example, what regulatory requirements do

you need to comply with or what is your key

customer demographic and how would they

prefer to interact with you?

Set your business strategy then decide what

best supports that in term of technology not the

other way around.

Many businesses feel that they ought to be

changing their business to embrace the latest

technology – don't you think that might be the

wrong way round?

We recommend that you look at your business,

the direction you want to take and what external

influences there are that will affect your direction

of travel.

Undertake a STEP analysis – what Social,

Technological, Economic and Political factors will

affect your business.

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Do you need to own IT?

Companies that own their IT, and in particular,

servers can be put in a position where capacity of

the hardware has been reached or exceeded and

the cost to add to or upgrade the entire system

falls outside the Capital Expenditure budget. By

moving to virtual servers, resources can simply be

added or removed as and when required by

varying the monthly

Do you need to own your servers or do you want

the performance with a flexible facility?

If you move to a hosted environment you need to

be aware of the different tiers of datacentre that

are available and make sure that your Digital

transformation partner is making the right

recommendations. The body responsible for

creating the standards is the Telecommunications

Industry Association (TIA), the specific standards

relating to datacentre being TIA-942.

There are currently four levels Tier 1 to Tier 4 with

Tier 1 providing basic hosting facilities up to Tier 4

for mission critical applications. For most business

applications we would recommend that you look

for Tier 3 and above.

Decide what level of security and uptime your

business needs to determine the datacentre tier

that you need.

Hosting environment

High Availability

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A High Availability environment involves

replicating your entire setup – servers,

applications and data – in a second datacentre.

This almost completely eliminates downtime and

gives excellent resilience, if there is an issue with

the service at one datacentre, the other

immediately takes over with minimal or no loss of

service. There is a price premium to pay for High

Availability.

Do you need to have a highly resilient service or

could you live without it for a few hours every

now and again?

Typical domestic broadband and some business

broadband is acceptable for internet use but there

are two key factors that you need to consider for

use with a hosted service.

Most broadband services are shared services. If

other customers of the service are watching

iPlayer or viewing videos on YouTube, the speed of

your connection will be considerably reduced.

To overcome these issues, Qubic, for example, can

offer broadband services that connect directly to

its datacentres without crossing the public

internet.

Could you operations cope with regular periods

of slower performance?

Broadband

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How you embrace Digital transformation

can determine the future of your business

Applications

Traditionally, companies bought licences for

applications such as Office, accounting software,

CRM software etc. As a result, they were often

stuck with legacy versions that were expensive to

upgrade out of Capital Expenditure. Now,

contracting to Software as a Service (SaaS) you pay

a monthly fee to use an application and whenever

there is an upgrade or a change, you get it within

your fee.

Do you want to own software licences or do you

want to always have the latest version available?

Traditional backups were taken on tapes or other

external devices and were often overwritten as

part of the regime. The frequency of backups

tended to be daily.

Could your business recover with a backup that

was 24 hours old?

Qubic takes incremental backup as frequently as

every 15 minutes and keeps all of the backups so

you could restore back to any point.

Backups

Cybersecurity

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Anti-virus software can help but only once the

'signature' of the virus has been recognised.

Relying just on this type of signature based

protection can leave your entire system open to

brand new threats like Ransomware and human

error.

Consider a multi-layered cyber security approach.

Personal Devices

Most people have a personal smartphone or

tablet and may want to connect to your network.

There is a balance to be struck between allowing

your staff to work flexibly and keeping your

network secure.

Think about a policy for Bring Your Own Device

(BYOD).

How critical is technical support. 24/7 support

may seem attractive but might be too expensive.

Would it be better to have your core monitored

24/7 and have your users supported during

working hours for example?

Determine you actual support requirements

thinking about the ways in which your teams

work.

Technical Support

QUBICGROUP.COM

Qubic Group plc

Qubic House

C1 The Courtyard

Alban Park

Hatfield Road

St Albans

AL4 0LA

020 8936 7091

info@qubicgroup.com

www. qubicgroup.com

Qubic Group plc is an expert technology

company that provides enterprise grade hosted

voice and data services in addition to traditional

localised services. It takes building blocks from

industry leaders and combines them to add

value through people, technology and process.