dxc workplace digital transformation platform · •allows flexibility(e.g. vendor agnostic,...
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DXC Technology Proprietary and Confidential
May 6, 2018
DXC Workplace Digital Transformation PlatformAli ShadmanDXC Workplace
May 6, 2018 2DXC Technology Proprietary and Confidential May 6, 2018 2DXC Technology Proprietary and Confidential
Agenda
1. About DXC Workplace
2. Automation market landscape
3. Introducing DXC Bionix & Platform DXC
4. DXC Workplace Platform Architecture
5. Example Automation Scenario
May 6, 2018 3DXC Proprietary and Confidential
We deliver great experience to our clients anywhereDXC Workplace and Mobility Fast Facts
Served in 150+ Countries
Collaboration
1000+ Clients
Knowledge management
Managed devices
7.5M+ Desktops
1.4M+ Mobility seats
300K+ Articles
45M+ Unified Commsmanaged seats
4.1M+
SharePointmanaged seats1.1M+
Support services
200+ Client walk-in centers
56 Languages
55 Delivery locations
Users
850K+ Virtualized
8.5M+
Performance
70%First contact
resolution
Collaboration
6M+
Managed mailboxes
Exchange mailboxes 55M+ Contacts per year
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Automation is transforming our industry at a staggering pace
Robots self-adapt: Artificial intelligence (AI) drives continuous system optimization
Humans think, robots execute: Automated code QA, data cross-referencing
Robots think and talk like humans: Natural language interactions, smart work verification
A human workforce “army” executes mostly manual labor
Robots help: Robotic process automation (RPA), smart workflows, code analysis assist human-centric execution
Sustainable Results Cost Quality Speed Agility
5 ‒ 10 yearsYesterday
OnshoreLabor Force
Offshore Labor Force
Hybrid-Digital Elastic WorkforceHybrid Intelligent Workforce
Today
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Evolution compels transformation of delivery operationsIndustrialized operations: Intelligent automation
Highly complex, inefficient processes
► High cost
► Limited self-serve
► Slow results
► Inflexible processes
► Labor intensive
► Barrier to digital
► Just-in-time & labor-lite
► IT operations – “Get out of the way”
► DXC IP embedded into service
Optimized using machines and task robots
Technology Suite
End user
Service abstraction layer
Process 1
Process 2
Process 3
Process 4
Process N
Phone
IM
Self-serve
Digital paper
-
Machine I/O interface
Process 2
Process 3
Process 4
Process 1
Process N
-
Technology Suite
End user
Phone
IM
Self-serve
Digital paper
Service abstraction layer
Straight-through processing
50%Tickets per month processed or enhanced by machines
>80%Priority service requests auto-resolved
>3%Improvement in availability SLAs
70%Resolution time reduction viaautomation
May 6, 2018 6DXC Technology Proprietary and Confidential
Platform DXCDXC’s digital-generation delivery platform that provides standard intelligence, orchestration and automation services to our managed service offerings
• Designed for simplicity(e.g., loosely coupled, highly configurable, modularity via API’s and micro-services)
• Allows flexibility (e.g. vendor agnostic, supports offering unique requirements)
• Requires adherence to Operations, Optimization, Secure, and Scale (OOSS) guardrails to ensure all offerings are “Built to Run”
• Exploits open source practices and tools
• Includes pipelines of pipelines to drive value stream and continuous integration and deployment (CI/CD)
Key Tenets
May 6, 2018 7DXC Technology Proprietary and Confidential
DXC Workplace Digital TransformationAn integrated approach for solution driven go-to-market
Digital Workplace Platform
Business Blueprints
Digital Solutions
Integrated and highly automated, infrastructure that exposes discrete set of workplace services through a DXC defined API and provides loose coupling capability for connecting with customer and partner systems
Standardized definitions of technology, process orchestration, workflows and manual activities that form foundational capabilities for business activities (e.g. employee onboarding)
Specialization of Business Blueprints by industry or domain (Financial, Healthcare, A&D…), encapsulating multi-discipline offerings and capabilities (e.g. identity and access management, analytic, etc.)
May 6, 2018 8DXC Technology Proprietary and Confidential
Workplace Platform High Level ArchitectureIntegrated with Platform DXCEnabling Digital Business Processes and Employee Experience
PlatformDXC
WorkplacePlatformFrameworks
DXCBionix
WorkplaceFramework
WorkplaceFramework
WorkplaceFramework
WorkplaceFramework
WorkplaceFramework
DigitalWorkplacePlatform
PlatformServices PlatformServicesPlatformServices PlatformServices
WorkplacePlatformAPI
WorkplaceAutomationFrameworkprovidescorecapabilityforbothserviceanduserprovisioningandde-provisioningacrossmanybackendandfrontendtechnologies.TheAutomationFrameworkintegrateswithDXC’sGlobalBlueprint(ServiceNow-basedITSMlayerofPlatformDXC)throughtheautomationAPI
WorkplaceServiceCatalogisanexampleofaPlatformService.ItconsumestheAutomationFramework(andothers)andinteractswithanumberofServiceNowservicessuchastheCMDB
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Example of DXC Workplace PlatformWorkplace Service Catalog: Advanced Service Request
• Software request linked to license– As a user, I want to request automated delivery of licensed software which includes the
allocation of an available license
• Automated software reclamation– As a client, I will receive automated reclamation of unused software licenses for products in
scope for the service subject to business processes for approvals, notifications, etc….
• Software leasing– As a client, I want to enable my users to request automated delivery of licensed software which
will include a future scheduled uninstallation, subject to the product use rights of in scope license agreements.
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Workplace Service Catalog: Advanced Service Request
Application Recognition Library
Recognition, Normalisation, Optimization Processes
Catalog, RequestSystem
Lice
nse
Man
agem
ent
Plat
form
Ser
vice
Adv
ance
d R
eque
st
Desktop / Data CenterInventory
Advanced Request
• Intelligent Request• Automated Reclamation• Software Leasing• Compliance
Product Use rights • Virtualisation• Upgrade/downgrade• Second use
Contract termsLicense program rulesPurchase historyLicense record
Fulfilment Automation
Licensed Position
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Advanced Service RequestServiceNow Integration Overview
PlatformDXCServiceNow
GlobalBlueprint
DXCWorkplaceCatalogPlatform
Service
DXCWorkplaceLicense
ManagementPlatformService
DXCWorkplaceAutomationFramework
HWCI•SWModels•LicenseCompliance
CatalogItems
HW&SWInventory
Provision&Un-provision ServiceNow
Incident
ServiceNowAsset
ServiceNowChange
ServiceNowRequest
ServiceNowCMDB
May 6, 2018 12DXC Technology Proprietary and Confidential
Next Generation Digital Workplace PlatformTrusted ● Configurable ● Flexible
HybridBrokerandmanagetherightmixofcloudsolutionsforworkloads,applicationsandinfrastructure
TrustedProvideenterprise-gradesecurity,reliability,recoverabilityanddataprotectionatalllevelsofservicedelivery
OpenLeverageindustrystandardsandpractices,serviceAPI’sandcommoninteroperabilityforbest-in-classflexibilityandinnovation
ConfigurableQuicklyconfigure,deployandadjustapplicationsandinfrastructuretoreal-timebusinessneedsandincreasedagility
SimpleDeliverspowerful,intuitiveandresponsiveexperiencestoclientsandemployees
DXC Technology Proprietary and Confidential
Thank you.
About DXC TechnologyDXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.com.