dynamics 365 for project service automation …...dynamics 365 for sales, customer service, field...
TRANSCRIPT
Complex challenges
1 Figure 2
2 Figure 4
3 Figure 21
SPI Research analysis for Microsoft based on 2017
Services Industry Maturitytrade Benchmark study for
165 organizations with over 100 employees and an
average size of 1315 employees
Decrease in new client penetration
over the last 3 years 19
Increase in employee attrition
over the last 3 years 26
Decrease in billable employees
in the last year 35
567
80
900
414448
6872
296
0
20
40
60
80
100
Bid-To-Win Ratio Billable Utilization On-Time Projects Profit Margin
Top 20 of organizations has implemented structured
business processes and utilize integrated information
systems to assure there is ldquoone view of the businessrdquo
Top 20 Other 80
Process maturity drives business performance
Learn more about the Professional Services Maturity
Model while assessing your companyrsquos maturity in less
than 15 minutes The assessment will pinpoint your
current levels of maturity and visualize the steps
required to advance to the next level
Get your organizations maturity scorecard
Whatrsquos top of mind for service delivery leaders
Deepen engagement
Empower teams
Optimize growth
Brought to you by Adobe Marketing Cloud
$ euro
Mobile Cloud
Global
$ euroMARKETING
CUSTOMER SERVICE
SALES
FIELD SERVICE
CUSTOMER INSIGHTS
OPERATIONS
Solution sellingForecast profitability and prioritize deals based
on a unified sales management dashboard for
both product and project-based opportunities
Customer-centricEngage and collaborate real-time with
customers on the quotes project scope and
resource requirements through customer portals
Streamlined contractsCreate project contracts track labor rates and
generate SOWs using an enhanced and
integrated sales force automation experience
Opportunity management
increase in services revenue
by decreasing the sales
cycle by 3070Digital Transformation of Sales Microsoft Survey Report by TOPO July 2016
Account Manager
Account Manager
End Customer
Collaborative executionMake it easy for sales managers to collaborate with
PMs to estimate and define the work using standard
project templates
Predictable resultsVisualize cost effort and sales value of the work during
proposal management for credible lsquoestimate to completionrsquo
planning and financial integrity
Enhanced and robustUse the robust project scheduling and management
capabilities of Microsoft project to complement the
sales planning in Project Service Automation
Project planning
72Project overruns
attributed to incorrect
estimation process
Joint 2014 Study on Project schedule and cost overruns by KPMG and PMI
End Customer
ProjectManager
Account Manager
End Customer
ProjectManager
IntelligentOptimize resource assignment through a consolidated
scheduling engine across modes of service and ensure right
people on the right projects at the right time
Utilization focusedPivot the business on resources to enable business
development and portfolio investments to align with skills
and talent management
Consultant-centricEmpower consultants and sub-contractors to identify and
apply directly for available relevant project roles and update
skills profile through mobile devices
Resource management
revenue as a factor of salary
billable resource should bring
in for practice profitability25XBooked Up and Billable Best Practice ConnectWise
with Microsoft Azure POV 2015
ProjectManager
ResourceManager
ProjectManager
ResourceManager
Partner
ProductivityProvide powerful easy-to-use mobile-ready O365
productivity tools for project teams customers and
partners to update deliverables and monitor status
SMACIncorporate lsquosocial mobile analytics and cloudrsquo
experiences and technologies to enable timely and
relevant communication and collaboration
Greater agilityRespond quickly to scope changes and project risks by
adding and managing critical KPIs while ensuring
consistent and profitable service delivery
Team collaboration
122improvement in on-time project
delivery with an Enterprise
collaboration strategy in place
Aberdeen Group Sept 2014
Team Member
End Customer
Intuitive and familiarSimplify management of estimated and billed project
time by integrating the tasks and deliverables across
project and work calendars
AccountabilityProvide real-time financial insights to customers and
empower them to collaborate on timely corrective
actions
EfficiencyStreamline the submission approval processing and
reconciliation through web mobile apps and
Office365 for timely billing
Time and expenses
average cost per year
for failing to accurately
track time $110K3 Amazing Facts You Didnt Know About Time Tracking Software
Flipsnack 2015 study
ProjectManager
Team Member
$
Timely and effectiveProvide project managers a one-stop-shop dashboard to
review override track overruns and approve all costs and
time impacting their projects
AccuracyEnsure the project invoices reflect the terms of the contract
and approved work and expenses for customers visibility to
projected vs actuals budget
AutomatedAutomate generation approval and distribution of
reconciled invoices in email and on the web with back-
office financials integration
Customer billing
3decrease in revenue for 5 day
increase in Days Sales Outstanding
SPI Research 2016 Professional Services Maturitytrade Benchmark study
ProjectManager
euro
Unified platformLeverage Dynamics 365 business apps and PowerBI platform
for a strong basis for reporting integration and analytics
360 project viewUnderstand project performance team and resource
feedback and voice of the customer to ensure on-time on-
budget delivery model
Trends and forecastingIdentify trends explore what-if scenarios and forecast
outcomes to prioritize service offerings skills development
and adopt best practices
Service analytics
increase in earnings for
organizations using CRM
integrated with ERP and PSA36SPI Research 2016 Professional Services Maturitytrade Benchmark study
Practice Director
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
567
80
900
414448
6872
296
0
20
40
60
80
100
Bid-To-Win Ratio Billable Utilization On-Time Projects Profit Margin
Top 20 of organizations has implemented structured
business processes and utilize integrated information
systems to assure there is ldquoone view of the businessrdquo
Top 20 Other 80
Process maturity drives business performance
Learn more about the Professional Services Maturity
Model while assessing your companyrsquos maturity in less
than 15 minutes The assessment will pinpoint your
current levels of maturity and visualize the steps
required to advance to the next level
Get your organizations maturity scorecard
Whatrsquos top of mind for service delivery leaders
Deepen engagement
Empower teams
Optimize growth
Brought to you by Adobe Marketing Cloud
$ euro
Mobile Cloud
Global
$ euroMARKETING
CUSTOMER SERVICE
SALES
FIELD SERVICE
CUSTOMER INSIGHTS
OPERATIONS
Solution sellingForecast profitability and prioritize deals based
on a unified sales management dashboard for
both product and project-based opportunities
Customer-centricEngage and collaborate real-time with
customers on the quotes project scope and
resource requirements through customer portals
Streamlined contractsCreate project contracts track labor rates and
generate SOWs using an enhanced and
integrated sales force automation experience
Opportunity management
increase in services revenue
by decreasing the sales
cycle by 3070Digital Transformation of Sales Microsoft Survey Report by TOPO July 2016
Account Manager
Account Manager
End Customer
Collaborative executionMake it easy for sales managers to collaborate with
PMs to estimate and define the work using standard
project templates
Predictable resultsVisualize cost effort and sales value of the work during
proposal management for credible lsquoestimate to completionrsquo
planning and financial integrity
Enhanced and robustUse the robust project scheduling and management
capabilities of Microsoft project to complement the
sales planning in Project Service Automation
Project planning
72Project overruns
attributed to incorrect
estimation process
Joint 2014 Study on Project schedule and cost overruns by KPMG and PMI
End Customer
ProjectManager
Account Manager
End Customer
ProjectManager
IntelligentOptimize resource assignment through a consolidated
scheduling engine across modes of service and ensure right
people on the right projects at the right time
Utilization focusedPivot the business on resources to enable business
development and portfolio investments to align with skills
and talent management
Consultant-centricEmpower consultants and sub-contractors to identify and
apply directly for available relevant project roles and update
skills profile through mobile devices
Resource management
revenue as a factor of salary
billable resource should bring
in for practice profitability25XBooked Up and Billable Best Practice ConnectWise
with Microsoft Azure POV 2015
ProjectManager
ResourceManager
ProjectManager
ResourceManager
Partner
ProductivityProvide powerful easy-to-use mobile-ready O365
productivity tools for project teams customers and
partners to update deliverables and monitor status
SMACIncorporate lsquosocial mobile analytics and cloudrsquo
experiences and technologies to enable timely and
relevant communication and collaboration
Greater agilityRespond quickly to scope changes and project risks by
adding and managing critical KPIs while ensuring
consistent and profitable service delivery
Team collaboration
122improvement in on-time project
delivery with an Enterprise
collaboration strategy in place
Aberdeen Group Sept 2014
Team Member
End Customer
Intuitive and familiarSimplify management of estimated and billed project
time by integrating the tasks and deliverables across
project and work calendars
AccountabilityProvide real-time financial insights to customers and
empower them to collaborate on timely corrective
actions
EfficiencyStreamline the submission approval processing and
reconciliation through web mobile apps and
Office365 for timely billing
Time and expenses
average cost per year
for failing to accurately
track time $110K3 Amazing Facts You Didnt Know About Time Tracking Software
Flipsnack 2015 study
ProjectManager
Team Member
$
Timely and effectiveProvide project managers a one-stop-shop dashboard to
review override track overruns and approve all costs and
time impacting their projects
AccuracyEnsure the project invoices reflect the terms of the contract
and approved work and expenses for customers visibility to
projected vs actuals budget
AutomatedAutomate generation approval and distribution of
reconciled invoices in email and on the web with back-
office financials integration
Customer billing
3decrease in revenue for 5 day
increase in Days Sales Outstanding
SPI Research 2016 Professional Services Maturitytrade Benchmark study
ProjectManager
euro
Unified platformLeverage Dynamics 365 business apps and PowerBI platform
for a strong basis for reporting integration and analytics
360 project viewUnderstand project performance team and resource
feedback and voice of the customer to ensure on-time on-
budget delivery model
Trends and forecastingIdentify trends explore what-if scenarios and forecast
outcomes to prioritize service offerings skills development
and adopt best practices
Service analytics
increase in earnings for
organizations using CRM
integrated with ERP and PSA36SPI Research 2016 Professional Services Maturitytrade Benchmark study
Practice Director
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
Whatrsquos top of mind for service delivery leaders
Deepen engagement
Empower teams
Optimize growth
Brought to you by Adobe Marketing Cloud
$ euro
Mobile Cloud
Global
$ euroMARKETING
CUSTOMER SERVICE
SALES
FIELD SERVICE
CUSTOMER INSIGHTS
OPERATIONS
Solution sellingForecast profitability and prioritize deals based
on a unified sales management dashboard for
both product and project-based opportunities
Customer-centricEngage and collaborate real-time with
customers on the quotes project scope and
resource requirements through customer portals
Streamlined contractsCreate project contracts track labor rates and
generate SOWs using an enhanced and
integrated sales force automation experience
Opportunity management
increase in services revenue
by decreasing the sales
cycle by 3070Digital Transformation of Sales Microsoft Survey Report by TOPO July 2016
Account Manager
Account Manager
End Customer
Collaborative executionMake it easy for sales managers to collaborate with
PMs to estimate and define the work using standard
project templates
Predictable resultsVisualize cost effort and sales value of the work during
proposal management for credible lsquoestimate to completionrsquo
planning and financial integrity
Enhanced and robustUse the robust project scheduling and management
capabilities of Microsoft project to complement the
sales planning in Project Service Automation
Project planning
72Project overruns
attributed to incorrect
estimation process
Joint 2014 Study on Project schedule and cost overruns by KPMG and PMI
End Customer
ProjectManager
Account Manager
End Customer
ProjectManager
IntelligentOptimize resource assignment through a consolidated
scheduling engine across modes of service and ensure right
people on the right projects at the right time
Utilization focusedPivot the business on resources to enable business
development and portfolio investments to align with skills
and talent management
Consultant-centricEmpower consultants and sub-contractors to identify and
apply directly for available relevant project roles and update
skills profile through mobile devices
Resource management
revenue as a factor of salary
billable resource should bring
in for practice profitability25XBooked Up and Billable Best Practice ConnectWise
with Microsoft Azure POV 2015
ProjectManager
ResourceManager
ProjectManager
ResourceManager
Partner
ProductivityProvide powerful easy-to-use mobile-ready O365
productivity tools for project teams customers and
partners to update deliverables and monitor status
SMACIncorporate lsquosocial mobile analytics and cloudrsquo
experiences and technologies to enable timely and
relevant communication and collaboration
Greater agilityRespond quickly to scope changes and project risks by
adding and managing critical KPIs while ensuring
consistent and profitable service delivery
Team collaboration
122improvement in on-time project
delivery with an Enterprise
collaboration strategy in place
Aberdeen Group Sept 2014
Team Member
End Customer
Intuitive and familiarSimplify management of estimated and billed project
time by integrating the tasks and deliverables across
project and work calendars
AccountabilityProvide real-time financial insights to customers and
empower them to collaborate on timely corrective
actions
EfficiencyStreamline the submission approval processing and
reconciliation through web mobile apps and
Office365 for timely billing
Time and expenses
average cost per year
for failing to accurately
track time $110K3 Amazing Facts You Didnt Know About Time Tracking Software
Flipsnack 2015 study
ProjectManager
Team Member
$
Timely and effectiveProvide project managers a one-stop-shop dashboard to
review override track overruns and approve all costs and
time impacting their projects
AccuracyEnsure the project invoices reflect the terms of the contract
and approved work and expenses for customers visibility to
projected vs actuals budget
AutomatedAutomate generation approval and distribution of
reconciled invoices in email and on the web with back-
office financials integration
Customer billing
3decrease in revenue for 5 day
increase in Days Sales Outstanding
SPI Research 2016 Professional Services Maturitytrade Benchmark study
ProjectManager
euro
Unified platformLeverage Dynamics 365 business apps and PowerBI platform
for a strong basis for reporting integration and analytics
360 project viewUnderstand project performance team and resource
feedback and voice of the customer to ensure on-time on-
budget delivery model
Trends and forecastingIdentify trends explore what-if scenarios and forecast
outcomes to prioritize service offerings skills development
and adopt best practices
Service analytics
increase in earnings for
organizations using CRM
integrated with ERP and PSA36SPI Research 2016 Professional Services Maturitytrade Benchmark study
Practice Director
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
Brought to you by Adobe Marketing Cloud
$ euro
Mobile Cloud
Global
$ euroMARKETING
CUSTOMER SERVICE
SALES
FIELD SERVICE
CUSTOMER INSIGHTS
OPERATIONS
Solution sellingForecast profitability and prioritize deals based
on a unified sales management dashboard for
both product and project-based opportunities
Customer-centricEngage and collaborate real-time with
customers on the quotes project scope and
resource requirements through customer portals
Streamlined contractsCreate project contracts track labor rates and
generate SOWs using an enhanced and
integrated sales force automation experience
Opportunity management
increase in services revenue
by decreasing the sales
cycle by 3070Digital Transformation of Sales Microsoft Survey Report by TOPO July 2016
Account Manager
Account Manager
End Customer
Collaborative executionMake it easy for sales managers to collaborate with
PMs to estimate and define the work using standard
project templates
Predictable resultsVisualize cost effort and sales value of the work during
proposal management for credible lsquoestimate to completionrsquo
planning and financial integrity
Enhanced and robustUse the robust project scheduling and management
capabilities of Microsoft project to complement the
sales planning in Project Service Automation
Project planning
72Project overruns
attributed to incorrect
estimation process
Joint 2014 Study on Project schedule and cost overruns by KPMG and PMI
End Customer
ProjectManager
Account Manager
End Customer
ProjectManager
IntelligentOptimize resource assignment through a consolidated
scheduling engine across modes of service and ensure right
people on the right projects at the right time
Utilization focusedPivot the business on resources to enable business
development and portfolio investments to align with skills
and talent management
Consultant-centricEmpower consultants and sub-contractors to identify and
apply directly for available relevant project roles and update
skills profile through mobile devices
Resource management
revenue as a factor of salary
billable resource should bring
in for practice profitability25XBooked Up and Billable Best Practice ConnectWise
with Microsoft Azure POV 2015
ProjectManager
ResourceManager
ProjectManager
ResourceManager
Partner
ProductivityProvide powerful easy-to-use mobile-ready O365
productivity tools for project teams customers and
partners to update deliverables and monitor status
SMACIncorporate lsquosocial mobile analytics and cloudrsquo
experiences and technologies to enable timely and
relevant communication and collaboration
Greater agilityRespond quickly to scope changes and project risks by
adding and managing critical KPIs while ensuring
consistent and profitable service delivery
Team collaboration
122improvement in on-time project
delivery with an Enterprise
collaboration strategy in place
Aberdeen Group Sept 2014
Team Member
End Customer
Intuitive and familiarSimplify management of estimated and billed project
time by integrating the tasks and deliverables across
project and work calendars
AccountabilityProvide real-time financial insights to customers and
empower them to collaborate on timely corrective
actions
EfficiencyStreamline the submission approval processing and
reconciliation through web mobile apps and
Office365 for timely billing
Time and expenses
average cost per year
for failing to accurately
track time $110K3 Amazing Facts You Didnt Know About Time Tracking Software
Flipsnack 2015 study
ProjectManager
Team Member
$
Timely and effectiveProvide project managers a one-stop-shop dashboard to
review override track overruns and approve all costs and
time impacting their projects
AccuracyEnsure the project invoices reflect the terms of the contract
and approved work and expenses for customers visibility to
projected vs actuals budget
AutomatedAutomate generation approval and distribution of
reconciled invoices in email and on the web with back-
office financials integration
Customer billing
3decrease in revenue for 5 day
increase in Days Sales Outstanding
SPI Research 2016 Professional Services Maturitytrade Benchmark study
ProjectManager
euro
Unified platformLeverage Dynamics 365 business apps and PowerBI platform
for a strong basis for reporting integration and analytics
360 project viewUnderstand project performance team and resource
feedback and voice of the customer to ensure on-time on-
budget delivery model
Trends and forecastingIdentify trends explore what-if scenarios and forecast
outcomes to prioritize service offerings skills development
and adopt best practices
Service analytics
increase in earnings for
organizations using CRM
integrated with ERP and PSA36SPI Research 2016 Professional Services Maturitytrade Benchmark study
Practice Director
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
$ euro
Mobile Cloud
Global
$ euroMARKETING
CUSTOMER SERVICE
SALES
FIELD SERVICE
CUSTOMER INSIGHTS
OPERATIONS
Solution sellingForecast profitability and prioritize deals based
on a unified sales management dashboard for
both product and project-based opportunities
Customer-centricEngage and collaborate real-time with
customers on the quotes project scope and
resource requirements through customer portals
Streamlined contractsCreate project contracts track labor rates and
generate SOWs using an enhanced and
integrated sales force automation experience
Opportunity management
increase in services revenue
by decreasing the sales
cycle by 3070Digital Transformation of Sales Microsoft Survey Report by TOPO July 2016
Account Manager
Account Manager
End Customer
Collaborative executionMake it easy for sales managers to collaborate with
PMs to estimate and define the work using standard
project templates
Predictable resultsVisualize cost effort and sales value of the work during
proposal management for credible lsquoestimate to completionrsquo
planning and financial integrity
Enhanced and robustUse the robust project scheduling and management
capabilities of Microsoft project to complement the
sales planning in Project Service Automation
Project planning
72Project overruns
attributed to incorrect
estimation process
Joint 2014 Study on Project schedule and cost overruns by KPMG and PMI
End Customer
ProjectManager
Account Manager
End Customer
ProjectManager
IntelligentOptimize resource assignment through a consolidated
scheduling engine across modes of service and ensure right
people on the right projects at the right time
Utilization focusedPivot the business on resources to enable business
development and portfolio investments to align with skills
and talent management
Consultant-centricEmpower consultants and sub-contractors to identify and
apply directly for available relevant project roles and update
skills profile through mobile devices
Resource management
revenue as a factor of salary
billable resource should bring
in for practice profitability25XBooked Up and Billable Best Practice ConnectWise
with Microsoft Azure POV 2015
ProjectManager
ResourceManager
ProjectManager
ResourceManager
Partner
ProductivityProvide powerful easy-to-use mobile-ready O365
productivity tools for project teams customers and
partners to update deliverables and monitor status
SMACIncorporate lsquosocial mobile analytics and cloudrsquo
experiences and technologies to enable timely and
relevant communication and collaboration
Greater agilityRespond quickly to scope changes and project risks by
adding and managing critical KPIs while ensuring
consistent and profitable service delivery
Team collaboration
122improvement in on-time project
delivery with an Enterprise
collaboration strategy in place
Aberdeen Group Sept 2014
Team Member
End Customer
Intuitive and familiarSimplify management of estimated and billed project
time by integrating the tasks and deliverables across
project and work calendars
AccountabilityProvide real-time financial insights to customers and
empower them to collaborate on timely corrective
actions
EfficiencyStreamline the submission approval processing and
reconciliation through web mobile apps and
Office365 for timely billing
Time and expenses
average cost per year
for failing to accurately
track time $110K3 Amazing Facts You Didnt Know About Time Tracking Software
Flipsnack 2015 study
ProjectManager
Team Member
$
Timely and effectiveProvide project managers a one-stop-shop dashboard to
review override track overruns and approve all costs and
time impacting their projects
AccuracyEnsure the project invoices reflect the terms of the contract
and approved work and expenses for customers visibility to
projected vs actuals budget
AutomatedAutomate generation approval and distribution of
reconciled invoices in email and on the web with back-
office financials integration
Customer billing
3decrease in revenue for 5 day
increase in Days Sales Outstanding
SPI Research 2016 Professional Services Maturitytrade Benchmark study
ProjectManager
euro
Unified platformLeverage Dynamics 365 business apps and PowerBI platform
for a strong basis for reporting integration and analytics
360 project viewUnderstand project performance team and resource
feedback and voice of the customer to ensure on-time on-
budget delivery model
Trends and forecastingIdentify trends explore what-if scenarios and forecast
outcomes to prioritize service offerings skills development
and adopt best practices
Service analytics
increase in earnings for
organizations using CRM
integrated with ERP and PSA36SPI Research 2016 Professional Services Maturitytrade Benchmark study
Practice Director
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
$ euroMARKETING
CUSTOMER SERVICE
SALES
FIELD SERVICE
CUSTOMER INSIGHTS
OPERATIONS
Solution sellingForecast profitability and prioritize deals based
on a unified sales management dashboard for
both product and project-based opportunities
Customer-centricEngage and collaborate real-time with
customers on the quotes project scope and
resource requirements through customer portals
Streamlined contractsCreate project contracts track labor rates and
generate SOWs using an enhanced and
integrated sales force automation experience
Opportunity management
increase in services revenue
by decreasing the sales
cycle by 3070Digital Transformation of Sales Microsoft Survey Report by TOPO July 2016
Account Manager
Account Manager
End Customer
Collaborative executionMake it easy for sales managers to collaborate with
PMs to estimate and define the work using standard
project templates
Predictable resultsVisualize cost effort and sales value of the work during
proposal management for credible lsquoestimate to completionrsquo
planning and financial integrity
Enhanced and robustUse the robust project scheduling and management
capabilities of Microsoft project to complement the
sales planning in Project Service Automation
Project planning
72Project overruns
attributed to incorrect
estimation process
Joint 2014 Study on Project schedule and cost overruns by KPMG and PMI
End Customer
ProjectManager
Account Manager
End Customer
ProjectManager
IntelligentOptimize resource assignment through a consolidated
scheduling engine across modes of service and ensure right
people on the right projects at the right time
Utilization focusedPivot the business on resources to enable business
development and portfolio investments to align with skills
and talent management
Consultant-centricEmpower consultants and sub-contractors to identify and
apply directly for available relevant project roles and update
skills profile through mobile devices
Resource management
revenue as a factor of salary
billable resource should bring
in for practice profitability25XBooked Up and Billable Best Practice ConnectWise
with Microsoft Azure POV 2015
ProjectManager
ResourceManager
ProjectManager
ResourceManager
Partner
ProductivityProvide powerful easy-to-use mobile-ready O365
productivity tools for project teams customers and
partners to update deliverables and monitor status
SMACIncorporate lsquosocial mobile analytics and cloudrsquo
experiences and technologies to enable timely and
relevant communication and collaboration
Greater agilityRespond quickly to scope changes and project risks by
adding and managing critical KPIs while ensuring
consistent and profitable service delivery
Team collaboration
122improvement in on-time project
delivery with an Enterprise
collaboration strategy in place
Aberdeen Group Sept 2014
Team Member
End Customer
Intuitive and familiarSimplify management of estimated and billed project
time by integrating the tasks and deliverables across
project and work calendars
AccountabilityProvide real-time financial insights to customers and
empower them to collaborate on timely corrective
actions
EfficiencyStreamline the submission approval processing and
reconciliation through web mobile apps and
Office365 for timely billing
Time and expenses
average cost per year
for failing to accurately
track time $110K3 Amazing Facts You Didnt Know About Time Tracking Software
Flipsnack 2015 study
ProjectManager
Team Member
$
Timely and effectiveProvide project managers a one-stop-shop dashboard to
review override track overruns and approve all costs and
time impacting their projects
AccuracyEnsure the project invoices reflect the terms of the contract
and approved work and expenses for customers visibility to
projected vs actuals budget
AutomatedAutomate generation approval and distribution of
reconciled invoices in email and on the web with back-
office financials integration
Customer billing
3decrease in revenue for 5 day
increase in Days Sales Outstanding
SPI Research 2016 Professional Services Maturitytrade Benchmark study
ProjectManager
euro
Unified platformLeverage Dynamics 365 business apps and PowerBI platform
for a strong basis for reporting integration and analytics
360 project viewUnderstand project performance team and resource
feedback and voice of the customer to ensure on-time on-
budget delivery model
Trends and forecastingIdentify trends explore what-if scenarios and forecast
outcomes to prioritize service offerings skills development
and adopt best practices
Service analytics
increase in earnings for
organizations using CRM
integrated with ERP and PSA36SPI Research 2016 Professional Services Maturitytrade Benchmark study
Practice Director
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
Solution sellingForecast profitability and prioritize deals based
on a unified sales management dashboard for
both product and project-based opportunities
Customer-centricEngage and collaborate real-time with
customers on the quotes project scope and
resource requirements through customer portals
Streamlined contractsCreate project contracts track labor rates and
generate SOWs using an enhanced and
integrated sales force automation experience
Opportunity management
increase in services revenue
by decreasing the sales
cycle by 3070Digital Transformation of Sales Microsoft Survey Report by TOPO July 2016
Account Manager
Account Manager
End Customer
Collaborative executionMake it easy for sales managers to collaborate with
PMs to estimate and define the work using standard
project templates
Predictable resultsVisualize cost effort and sales value of the work during
proposal management for credible lsquoestimate to completionrsquo
planning and financial integrity
Enhanced and robustUse the robust project scheduling and management
capabilities of Microsoft project to complement the
sales planning in Project Service Automation
Project planning
72Project overruns
attributed to incorrect
estimation process
Joint 2014 Study on Project schedule and cost overruns by KPMG and PMI
End Customer
ProjectManager
Account Manager
End Customer
ProjectManager
IntelligentOptimize resource assignment through a consolidated
scheduling engine across modes of service and ensure right
people on the right projects at the right time
Utilization focusedPivot the business on resources to enable business
development and portfolio investments to align with skills
and talent management
Consultant-centricEmpower consultants and sub-contractors to identify and
apply directly for available relevant project roles and update
skills profile through mobile devices
Resource management
revenue as a factor of salary
billable resource should bring
in for practice profitability25XBooked Up and Billable Best Practice ConnectWise
with Microsoft Azure POV 2015
ProjectManager
ResourceManager
ProjectManager
ResourceManager
Partner
ProductivityProvide powerful easy-to-use mobile-ready O365
productivity tools for project teams customers and
partners to update deliverables and monitor status
SMACIncorporate lsquosocial mobile analytics and cloudrsquo
experiences and technologies to enable timely and
relevant communication and collaboration
Greater agilityRespond quickly to scope changes and project risks by
adding and managing critical KPIs while ensuring
consistent and profitable service delivery
Team collaboration
122improvement in on-time project
delivery with an Enterprise
collaboration strategy in place
Aberdeen Group Sept 2014
Team Member
End Customer
Intuitive and familiarSimplify management of estimated and billed project
time by integrating the tasks and deliverables across
project and work calendars
AccountabilityProvide real-time financial insights to customers and
empower them to collaborate on timely corrective
actions
EfficiencyStreamline the submission approval processing and
reconciliation through web mobile apps and
Office365 for timely billing
Time and expenses
average cost per year
for failing to accurately
track time $110K3 Amazing Facts You Didnt Know About Time Tracking Software
Flipsnack 2015 study
ProjectManager
Team Member
$
Timely and effectiveProvide project managers a one-stop-shop dashboard to
review override track overruns and approve all costs and
time impacting their projects
AccuracyEnsure the project invoices reflect the terms of the contract
and approved work and expenses for customers visibility to
projected vs actuals budget
AutomatedAutomate generation approval and distribution of
reconciled invoices in email and on the web with back-
office financials integration
Customer billing
3decrease in revenue for 5 day
increase in Days Sales Outstanding
SPI Research 2016 Professional Services Maturitytrade Benchmark study
ProjectManager
euro
Unified platformLeverage Dynamics 365 business apps and PowerBI platform
for a strong basis for reporting integration and analytics
360 project viewUnderstand project performance team and resource
feedback and voice of the customer to ensure on-time on-
budget delivery model
Trends and forecastingIdentify trends explore what-if scenarios and forecast
outcomes to prioritize service offerings skills development
and adopt best practices
Service analytics
increase in earnings for
organizations using CRM
integrated with ERP and PSA36SPI Research 2016 Professional Services Maturitytrade Benchmark study
Practice Director
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
Account Manager
Account Manager
End Customer
Collaborative executionMake it easy for sales managers to collaborate with
PMs to estimate and define the work using standard
project templates
Predictable resultsVisualize cost effort and sales value of the work during
proposal management for credible lsquoestimate to completionrsquo
planning and financial integrity
Enhanced and robustUse the robust project scheduling and management
capabilities of Microsoft project to complement the
sales planning in Project Service Automation
Project planning
72Project overruns
attributed to incorrect
estimation process
Joint 2014 Study on Project schedule and cost overruns by KPMG and PMI
End Customer
ProjectManager
Account Manager
End Customer
ProjectManager
IntelligentOptimize resource assignment through a consolidated
scheduling engine across modes of service and ensure right
people on the right projects at the right time
Utilization focusedPivot the business on resources to enable business
development and portfolio investments to align with skills
and talent management
Consultant-centricEmpower consultants and sub-contractors to identify and
apply directly for available relevant project roles and update
skills profile through mobile devices
Resource management
revenue as a factor of salary
billable resource should bring
in for practice profitability25XBooked Up and Billable Best Practice ConnectWise
with Microsoft Azure POV 2015
ProjectManager
ResourceManager
ProjectManager
ResourceManager
Partner
ProductivityProvide powerful easy-to-use mobile-ready O365
productivity tools for project teams customers and
partners to update deliverables and monitor status
SMACIncorporate lsquosocial mobile analytics and cloudrsquo
experiences and technologies to enable timely and
relevant communication and collaboration
Greater agilityRespond quickly to scope changes and project risks by
adding and managing critical KPIs while ensuring
consistent and profitable service delivery
Team collaboration
122improvement in on-time project
delivery with an Enterprise
collaboration strategy in place
Aberdeen Group Sept 2014
Team Member
End Customer
Intuitive and familiarSimplify management of estimated and billed project
time by integrating the tasks and deliverables across
project and work calendars
AccountabilityProvide real-time financial insights to customers and
empower them to collaborate on timely corrective
actions
EfficiencyStreamline the submission approval processing and
reconciliation through web mobile apps and
Office365 for timely billing
Time and expenses
average cost per year
for failing to accurately
track time $110K3 Amazing Facts You Didnt Know About Time Tracking Software
Flipsnack 2015 study
ProjectManager
Team Member
$
Timely and effectiveProvide project managers a one-stop-shop dashboard to
review override track overruns and approve all costs and
time impacting their projects
AccuracyEnsure the project invoices reflect the terms of the contract
and approved work and expenses for customers visibility to
projected vs actuals budget
AutomatedAutomate generation approval and distribution of
reconciled invoices in email and on the web with back-
office financials integration
Customer billing
3decrease in revenue for 5 day
increase in Days Sales Outstanding
SPI Research 2016 Professional Services Maturitytrade Benchmark study
ProjectManager
euro
Unified platformLeverage Dynamics 365 business apps and PowerBI platform
for a strong basis for reporting integration and analytics
360 project viewUnderstand project performance team and resource
feedback and voice of the customer to ensure on-time on-
budget delivery model
Trends and forecastingIdentify trends explore what-if scenarios and forecast
outcomes to prioritize service offerings skills development
and adopt best practices
Service analytics
increase in earnings for
organizations using CRM
integrated with ERP and PSA36SPI Research 2016 Professional Services Maturitytrade Benchmark study
Practice Director
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
Account Manager
End Customer
Collaborative executionMake it easy for sales managers to collaborate with
PMs to estimate and define the work using standard
project templates
Predictable resultsVisualize cost effort and sales value of the work during
proposal management for credible lsquoestimate to completionrsquo
planning and financial integrity
Enhanced and robustUse the robust project scheduling and management
capabilities of Microsoft project to complement the
sales planning in Project Service Automation
Project planning
72Project overruns
attributed to incorrect
estimation process
Joint 2014 Study on Project schedule and cost overruns by KPMG and PMI
End Customer
ProjectManager
Account Manager
End Customer
ProjectManager
IntelligentOptimize resource assignment through a consolidated
scheduling engine across modes of service and ensure right
people on the right projects at the right time
Utilization focusedPivot the business on resources to enable business
development and portfolio investments to align with skills
and talent management
Consultant-centricEmpower consultants and sub-contractors to identify and
apply directly for available relevant project roles and update
skills profile through mobile devices
Resource management
revenue as a factor of salary
billable resource should bring
in for practice profitability25XBooked Up and Billable Best Practice ConnectWise
with Microsoft Azure POV 2015
ProjectManager
ResourceManager
ProjectManager
ResourceManager
Partner
ProductivityProvide powerful easy-to-use mobile-ready O365
productivity tools for project teams customers and
partners to update deliverables and monitor status
SMACIncorporate lsquosocial mobile analytics and cloudrsquo
experiences and technologies to enable timely and
relevant communication and collaboration
Greater agilityRespond quickly to scope changes and project risks by
adding and managing critical KPIs while ensuring
consistent and profitable service delivery
Team collaboration
122improvement in on-time project
delivery with an Enterprise
collaboration strategy in place
Aberdeen Group Sept 2014
Team Member
End Customer
Intuitive and familiarSimplify management of estimated and billed project
time by integrating the tasks and deliverables across
project and work calendars
AccountabilityProvide real-time financial insights to customers and
empower them to collaborate on timely corrective
actions
EfficiencyStreamline the submission approval processing and
reconciliation through web mobile apps and
Office365 for timely billing
Time and expenses
average cost per year
for failing to accurately
track time $110K3 Amazing Facts You Didnt Know About Time Tracking Software
Flipsnack 2015 study
ProjectManager
Team Member
$
Timely and effectiveProvide project managers a one-stop-shop dashboard to
review override track overruns and approve all costs and
time impacting their projects
AccuracyEnsure the project invoices reflect the terms of the contract
and approved work and expenses for customers visibility to
projected vs actuals budget
AutomatedAutomate generation approval and distribution of
reconciled invoices in email and on the web with back-
office financials integration
Customer billing
3decrease in revenue for 5 day
increase in Days Sales Outstanding
SPI Research 2016 Professional Services Maturitytrade Benchmark study
ProjectManager
euro
Unified platformLeverage Dynamics 365 business apps and PowerBI platform
for a strong basis for reporting integration and analytics
360 project viewUnderstand project performance team and resource
feedback and voice of the customer to ensure on-time on-
budget delivery model
Trends and forecastingIdentify trends explore what-if scenarios and forecast
outcomes to prioritize service offerings skills development
and adopt best practices
Service analytics
increase in earnings for
organizations using CRM
integrated with ERP and PSA36SPI Research 2016 Professional Services Maturitytrade Benchmark study
Practice Director
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
Collaborative executionMake it easy for sales managers to collaborate with
PMs to estimate and define the work using standard
project templates
Predictable resultsVisualize cost effort and sales value of the work during
proposal management for credible lsquoestimate to completionrsquo
planning and financial integrity
Enhanced and robustUse the robust project scheduling and management
capabilities of Microsoft project to complement the
sales planning in Project Service Automation
Project planning
72Project overruns
attributed to incorrect
estimation process
Joint 2014 Study on Project schedule and cost overruns by KPMG and PMI
End Customer
ProjectManager
Account Manager
End Customer
ProjectManager
IntelligentOptimize resource assignment through a consolidated
scheduling engine across modes of service and ensure right
people on the right projects at the right time
Utilization focusedPivot the business on resources to enable business
development and portfolio investments to align with skills
and talent management
Consultant-centricEmpower consultants and sub-contractors to identify and
apply directly for available relevant project roles and update
skills profile through mobile devices
Resource management
revenue as a factor of salary
billable resource should bring
in for practice profitability25XBooked Up and Billable Best Practice ConnectWise
with Microsoft Azure POV 2015
ProjectManager
ResourceManager
ProjectManager
ResourceManager
Partner
ProductivityProvide powerful easy-to-use mobile-ready O365
productivity tools for project teams customers and
partners to update deliverables and monitor status
SMACIncorporate lsquosocial mobile analytics and cloudrsquo
experiences and technologies to enable timely and
relevant communication and collaboration
Greater agilityRespond quickly to scope changes and project risks by
adding and managing critical KPIs while ensuring
consistent and profitable service delivery
Team collaboration
122improvement in on-time project
delivery with an Enterprise
collaboration strategy in place
Aberdeen Group Sept 2014
Team Member
End Customer
Intuitive and familiarSimplify management of estimated and billed project
time by integrating the tasks and deliverables across
project and work calendars
AccountabilityProvide real-time financial insights to customers and
empower them to collaborate on timely corrective
actions
EfficiencyStreamline the submission approval processing and
reconciliation through web mobile apps and
Office365 for timely billing
Time and expenses
average cost per year
for failing to accurately
track time $110K3 Amazing Facts You Didnt Know About Time Tracking Software
Flipsnack 2015 study
ProjectManager
Team Member
$
Timely and effectiveProvide project managers a one-stop-shop dashboard to
review override track overruns and approve all costs and
time impacting their projects
AccuracyEnsure the project invoices reflect the terms of the contract
and approved work and expenses for customers visibility to
projected vs actuals budget
AutomatedAutomate generation approval and distribution of
reconciled invoices in email and on the web with back-
office financials integration
Customer billing
3decrease in revenue for 5 day
increase in Days Sales Outstanding
SPI Research 2016 Professional Services Maturitytrade Benchmark study
ProjectManager
euro
Unified platformLeverage Dynamics 365 business apps and PowerBI platform
for a strong basis for reporting integration and analytics
360 project viewUnderstand project performance team and resource
feedback and voice of the customer to ensure on-time on-
budget delivery model
Trends and forecastingIdentify trends explore what-if scenarios and forecast
outcomes to prioritize service offerings skills development
and adopt best practices
Service analytics
increase in earnings for
organizations using CRM
integrated with ERP and PSA36SPI Research 2016 Professional Services Maturitytrade Benchmark study
Practice Director
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
End Customer
ProjectManager
Account Manager
End Customer
ProjectManager
IntelligentOptimize resource assignment through a consolidated
scheduling engine across modes of service and ensure right
people on the right projects at the right time
Utilization focusedPivot the business on resources to enable business
development and portfolio investments to align with skills
and talent management
Consultant-centricEmpower consultants and sub-contractors to identify and
apply directly for available relevant project roles and update
skills profile through mobile devices
Resource management
revenue as a factor of salary
billable resource should bring
in for practice profitability25XBooked Up and Billable Best Practice ConnectWise
with Microsoft Azure POV 2015
ProjectManager
ResourceManager
ProjectManager
ResourceManager
Partner
ProductivityProvide powerful easy-to-use mobile-ready O365
productivity tools for project teams customers and
partners to update deliverables and monitor status
SMACIncorporate lsquosocial mobile analytics and cloudrsquo
experiences and technologies to enable timely and
relevant communication and collaboration
Greater agilityRespond quickly to scope changes and project risks by
adding and managing critical KPIs while ensuring
consistent and profitable service delivery
Team collaboration
122improvement in on-time project
delivery with an Enterprise
collaboration strategy in place
Aberdeen Group Sept 2014
Team Member
End Customer
Intuitive and familiarSimplify management of estimated and billed project
time by integrating the tasks and deliverables across
project and work calendars
AccountabilityProvide real-time financial insights to customers and
empower them to collaborate on timely corrective
actions
EfficiencyStreamline the submission approval processing and
reconciliation through web mobile apps and
Office365 for timely billing
Time and expenses
average cost per year
for failing to accurately
track time $110K3 Amazing Facts You Didnt Know About Time Tracking Software
Flipsnack 2015 study
ProjectManager
Team Member
$
Timely and effectiveProvide project managers a one-stop-shop dashboard to
review override track overruns and approve all costs and
time impacting their projects
AccuracyEnsure the project invoices reflect the terms of the contract
and approved work and expenses for customers visibility to
projected vs actuals budget
AutomatedAutomate generation approval and distribution of
reconciled invoices in email and on the web with back-
office financials integration
Customer billing
3decrease in revenue for 5 day
increase in Days Sales Outstanding
SPI Research 2016 Professional Services Maturitytrade Benchmark study
ProjectManager
euro
Unified platformLeverage Dynamics 365 business apps and PowerBI platform
for a strong basis for reporting integration and analytics
360 project viewUnderstand project performance team and resource
feedback and voice of the customer to ensure on-time on-
budget delivery model
Trends and forecastingIdentify trends explore what-if scenarios and forecast
outcomes to prioritize service offerings skills development
and adopt best practices
Service analytics
increase in earnings for
organizations using CRM
integrated with ERP and PSA36SPI Research 2016 Professional Services Maturitytrade Benchmark study
Practice Director
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
End Customer
ProjectManager
IntelligentOptimize resource assignment through a consolidated
scheduling engine across modes of service and ensure right
people on the right projects at the right time
Utilization focusedPivot the business on resources to enable business
development and portfolio investments to align with skills
and talent management
Consultant-centricEmpower consultants and sub-contractors to identify and
apply directly for available relevant project roles and update
skills profile through mobile devices
Resource management
revenue as a factor of salary
billable resource should bring
in for practice profitability25XBooked Up and Billable Best Practice ConnectWise
with Microsoft Azure POV 2015
ProjectManager
ResourceManager
ProjectManager
ResourceManager
Partner
ProductivityProvide powerful easy-to-use mobile-ready O365
productivity tools for project teams customers and
partners to update deliverables and monitor status
SMACIncorporate lsquosocial mobile analytics and cloudrsquo
experiences and technologies to enable timely and
relevant communication and collaboration
Greater agilityRespond quickly to scope changes and project risks by
adding and managing critical KPIs while ensuring
consistent and profitable service delivery
Team collaboration
122improvement in on-time project
delivery with an Enterprise
collaboration strategy in place
Aberdeen Group Sept 2014
Team Member
End Customer
Intuitive and familiarSimplify management of estimated and billed project
time by integrating the tasks and deliverables across
project and work calendars
AccountabilityProvide real-time financial insights to customers and
empower them to collaborate on timely corrective
actions
EfficiencyStreamline the submission approval processing and
reconciliation through web mobile apps and
Office365 for timely billing
Time and expenses
average cost per year
for failing to accurately
track time $110K3 Amazing Facts You Didnt Know About Time Tracking Software
Flipsnack 2015 study
ProjectManager
Team Member
$
Timely and effectiveProvide project managers a one-stop-shop dashboard to
review override track overruns and approve all costs and
time impacting their projects
AccuracyEnsure the project invoices reflect the terms of the contract
and approved work and expenses for customers visibility to
projected vs actuals budget
AutomatedAutomate generation approval and distribution of
reconciled invoices in email and on the web with back-
office financials integration
Customer billing
3decrease in revenue for 5 day
increase in Days Sales Outstanding
SPI Research 2016 Professional Services Maturitytrade Benchmark study
ProjectManager
euro
Unified platformLeverage Dynamics 365 business apps and PowerBI platform
for a strong basis for reporting integration and analytics
360 project viewUnderstand project performance team and resource
feedback and voice of the customer to ensure on-time on-
budget delivery model
Trends and forecastingIdentify trends explore what-if scenarios and forecast
outcomes to prioritize service offerings skills development
and adopt best practices
Service analytics
increase in earnings for
organizations using CRM
integrated with ERP and PSA36SPI Research 2016 Professional Services Maturitytrade Benchmark study
Practice Director
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
IntelligentOptimize resource assignment through a consolidated
scheduling engine across modes of service and ensure right
people on the right projects at the right time
Utilization focusedPivot the business on resources to enable business
development and portfolio investments to align with skills
and talent management
Consultant-centricEmpower consultants and sub-contractors to identify and
apply directly for available relevant project roles and update
skills profile through mobile devices
Resource management
revenue as a factor of salary
billable resource should bring
in for practice profitability25XBooked Up and Billable Best Practice ConnectWise
with Microsoft Azure POV 2015
ProjectManager
ResourceManager
ProjectManager
ResourceManager
Partner
ProductivityProvide powerful easy-to-use mobile-ready O365
productivity tools for project teams customers and
partners to update deliverables and monitor status
SMACIncorporate lsquosocial mobile analytics and cloudrsquo
experiences and technologies to enable timely and
relevant communication and collaboration
Greater agilityRespond quickly to scope changes and project risks by
adding and managing critical KPIs while ensuring
consistent and profitable service delivery
Team collaboration
122improvement in on-time project
delivery with an Enterprise
collaboration strategy in place
Aberdeen Group Sept 2014
Team Member
End Customer
Intuitive and familiarSimplify management of estimated and billed project
time by integrating the tasks and deliverables across
project and work calendars
AccountabilityProvide real-time financial insights to customers and
empower them to collaborate on timely corrective
actions
EfficiencyStreamline the submission approval processing and
reconciliation through web mobile apps and
Office365 for timely billing
Time and expenses
average cost per year
for failing to accurately
track time $110K3 Amazing Facts You Didnt Know About Time Tracking Software
Flipsnack 2015 study
ProjectManager
Team Member
$
Timely and effectiveProvide project managers a one-stop-shop dashboard to
review override track overruns and approve all costs and
time impacting their projects
AccuracyEnsure the project invoices reflect the terms of the contract
and approved work and expenses for customers visibility to
projected vs actuals budget
AutomatedAutomate generation approval and distribution of
reconciled invoices in email and on the web with back-
office financials integration
Customer billing
3decrease in revenue for 5 day
increase in Days Sales Outstanding
SPI Research 2016 Professional Services Maturitytrade Benchmark study
ProjectManager
euro
Unified platformLeverage Dynamics 365 business apps and PowerBI platform
for a strong basis for reporting integration and analytics
360 project viewUnderstand project performance team and resource
feedback and voice of the customer to ensure on-time on-
budget delivery model
Trends and forecastingIdentify trends explore what-if scenarios and forecast
outcomes to prioritize service offerings skills development
and adopt best practices
Service analytics
increase in earnings for
organizations using CRM
integrated with ERP and PSA36SPI Research 2016 Professional Services Maturitytrade Benchmark study
Practice Director
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
ProjectManager
ResourceManager
ProjectManager
ResourceManager
Partner
ProductivityProvide powerful easy-to-use mobile-ready O365
productivity tools for project teams customers and
partners to update deliverables and monitor status
SMACIncorporate lsquosocial mobile analytics and cloudrsquo
experiences and technologies to enable timely and
relevant communication and collaboration
Greater agilityRespond quickly to scope changes and project risks by
adding and managing critical KPIs while ensuring
consistent and profitable service delivery
Team collaboration
122improvement in on-time project
delivery with an Enterprise
collaboration strategy in place
Aberdeen Group Sept 2014
Team Member
End Customer
Intuitive and familiarSimplify management of estimated and billed project
time by integrating the tasks and deliverables across
project and work calendars
AccountabilityProvide real-time financial insights to customers and
empower them to collaborate on timely corrective
actions
EfficiencyStreamline the submission approval processing and
reconciliation through web mobile apps and
Office365 for timely billing
Time and expenses
average cost per year
for failing to accurately
track time $110K3 Amazing Facts You Didnt Know About Time Tracking Software
Flipsnack 2015 study
ProjectManager
Team Member
$
Timely and effectiveProvide project managers a one-stop-shop dashboard to
review override track overruns and approve all costs and
time impacting their projects
AccuracyEnsure the project invoices reflect the terms of the contract
and approved work and expenses for customers visibility to
projected vs actuals budget
AutomatedAutomate generation approval and distribution of
reconciled invoices in email and on the web with back-
office financials integration
Customer billing
3decrease in revenue for 5 day
increase in Days Sales Outstanding
SPI Research 2016 Professional Services Maturitytrade Benchmark study
ProjectManager
euro
Unified platformLeverage Dynamics 365 business apps and PowerBI platform
for a strong basis for reporting integration and analytics
360 project viewUnderstand project performance team and resource
feedback and voice of the customer to ensure on-time on-
budget delivery model
Trends and forecastingIdentify trends explore what-if scenarios and forecast
outcomes to prioritize service offerings skills development
and adopt best practices
Service analytics
increase in earnings for
organizations using CRM
integrated with ERP and PSA36SPI Research 2016 Professional Services Maturitytrade Benchmark study
Practice Director
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
ProjectManager
ResourceManager
Partner
ProductivityProvide powerful easy-to-use mobile-ready O365
productivity tools for project teams customers and
partners to update deliverables and monitor status
SMACIncorporate lsquosocial mobile analytics and cloudrsquo
experiences and technologies to enable timely and
relevant communication and collaboration
Greater agilityRespond quickly to scope changes and project risks by
adding and managing critical KPIs while ensuring
consistent and profitable service delivery
Team collaboration
122improvement in on-time project
delivery with an Enterprise
collaboration strategy in place
Aberdeen Group Sept 2014
Team Member
End Customer
Intuitive and familiarSimplify management of estimated and billed project
time by integrating the tasks and deliverables across
project and work calendars
AccountabilityProvide real-time financial insights to customers and
empower them to collaborate on timely corrective
actions
EfficiencyStreamline the submission approval processing and
reconciliation through web mobile apps and
Office365 for timely billing
Time and expenses
average cost per year
for failing to accurately
track time $110K3 Amazing Facts You Didnt Know About Time Tracking Software
Flipsnack 2015 study
ProjectManager
Team Member
$
Timely and effectiveProvide project managers a one-stop-shop dashboard to
review override track overruns and approve all costs and
time impacting their projects
AccuracyEnsure the project invoices reflect the terms of the contract
and approved work and expenses for customers visibility to
projected vs actuals budget
AutomatedAutomate generation approval and distribution of
reconciled invoices in email and on the web with back-
office financials integration
Customer billing
3decrease in revenue for 5 day
increase in Days Sales Outstanding
SPI Research 2016 Professional Services Maturitytrade Benchmark study
ProjectManager
euro
Unified platformLeverage Dynamics 365 business apps and PowerBI platform
for a strong basis for reporting integration and analytics
360 project viewUnderstand project performance team and resource
feedback and voice of the customer to ensure on-time on-
budget delivery model
Trends and forecastingIdentify trends explore what-if scenarios and forecast
outcomes to prioritize service offerings skills development
and adopt best practices
Service analytics
increase in earnings for
organizations using CRM
integrated with ERP and PSA36SPI Research 2016 Professional Services Maturitytrade Benchmark study
Practice Director
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
ProductivityProvide powerful easy-to-use mobile-ready O365
productivity tools for project teams customers and
partners to update deliverables and monitor status
SMACIncorporate lsquosocial mobile analytics and cloudrsquo
experiences and technologies to enable timely and
relevant communication and collaboration
Greater agilityRespond quickly to scope changes and project risks by
adding and managing critical KPIs while ensuring
consistent and profitable service delivery
Team collaboration
122improvement in on-time project
delivery with an Enterprise
collaboration strategy in place
Aberdeen Group Sept 2014
Team Member
End Customer
Intuitive and familiarSimplify management of estimated and billed project
time by integrating the tasks and deliverables across
project and work calendars
AccountabilityProvide real-time financial insights to customers and
empower them to collaborate on timely corrective
actions
EfficiencyStreamline the submission approval processing and
reconciliation through web mobile apps and
Office365 for timely billing
Time and expenses
average cost per year
for failing to accurately
track time $110K3 Amazing Facts You Didnt Know About Time Tracking Software
Flipsnack 2015 study
ProjectManager
Team Member
$
Timely and effectiveProvide project managers a one-stop-shop dashboard to
review override track overruns and approve all costs and
time impacting their projects
AccuracyEnsure the project invoices reflect the terms of the contract
and approved work and expenses for customers visibility to
projected vs actuals budget
AutomatedAutomate generation approval and distribution of
reconciled invoices in email and on the web with back-
office financials integration
Customer billing
3decrease in revenue for 5 day
increase in Days Sales Outstanding
SPI Research 2016 Professional Services Maturitytrade Benchmark study
ProjectManager
euro
Unified platformLeverage Dynamics 365 business apps and PowerBI platform
for a strong basis for reporting integration and analytics
360 project viewUnderstand project performance team and resource
feedback and voice of the customer to ensure on-time on-
budget delivery model
Trends and forecastingIdentify trends explore what-if scenarios and forecast
outcomes to prioritize service offerings skills development
and adopt best practices
Service analytics
increase in earnings for
organizations using CRM
integrated with ERP and PSA36SPI Research 2016 Professional Services Maturitytrade Benchmark study
Practice Director
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
Team Member
End Customer
Intuitive and familiarSimplify management of estimated and billed project
time by integrating the tasks and deliverables across
project and work calendars
AccountabilityProvide real-time financial insights to customers and
empower them to collaborate on timely corrective
actions
EfficiencyStreamline the submission approval processing and
reconciliation through web mobile apps and
Office365 for timely billing
Time and expenses
average cost per year
for failing to accurately
track time $110K3 Amazing Facts You Didnt Know About Time Tracking Software
Flipsnack 2015 study
ProjectManager
Team Member
$
Timely and effectiveProvide project managers a one-stop-shop dashboard to
review override track overruns and approve all costs and
time impacting their projects
AccuracyEnsure the project invoices reflect the terms of the contract
and approved work and expenses for customers visibility to
projected vs actuals budget
AutomatedAutomate generation approval and distribution of
reconciled invoices in email and on the web with back-
office financials integration
Customer billing
3decrease in revenue for 5 day
increase in Days Sales Outstanding
SPI Research 2016 Professional Services Maturitytrade Benchmark study
ProjectManager
euro
Unified platformLeverage Dynamics 365 business apps and PowerBI platform
for a strong basis for reporting integration and analytics
360 project viewUnderstand project performance team and resource
feedback and voice of the customer to ensure on-time on-
budget delivery model
Trends and forecastingIdentify trends explore what-if scenarios and forecast
outcomes to prioritize service offerings skills development
and adopt best practices
Service analytics
increase in earnings for
organizations using CRM
integrated with ERP and PSA36SPI Research 2016 Professional Services Maturitytrade Benchmark study
Practice Director
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
Intuitive and familiarSimplify management of estimated and billed project
time by integrating the tasks and deliverables across
project and work calendars
AccountabilityProvide real-time financial insights to customers and
empower them to collaborate on timely corrective
actions
EfficiencyStreamline the submission approval processing and
reconciliation through web mobile apps and
Office365 for timely billing
Time and expenses
average cost per year
for failing to accurately
track time $110K3 Amazing Facts You Didnt Know About Time Tracking Software
Flipsnack 2015 study
ProjectManager
Team Member
$
Timely and effectiveProvide project managers a one-stop-shop dashboard to
review override track overruns and approve all costs and
time impacting their projects
AccuracyEnsure the project invoices reflect the terms of the contract
and approved work and expenses for customers visibility to
projected vs actuals budget
AutomatedAutomate generation approval and distribution of
reconciled invoices in email and on the web with back-
office financials integration
Customer billing
3decrease in revenue for 5 day
increase in Days Sales Outstanding
SPI Research 2016 Professional Services Maturitytrade Benchmark study
ProjectManager
euro
Unified platformLeverage Dynamics 365 business apps and PowerBI platform
for a strong basis for reporting integration and analytics
360 project viewUnderstand project performance team and resource
feedback and voice of the customer to ensure on-time on-
budget delivery model
Trends and forecastingIdentify trends explore what-if scenarios and forecast
outcomes to prioritize service offerings skills development
and adopt best practices
Service analytics
increase in earnings for
organizations using CRM
integrated with ERP and PSA36SPI Research 2016 Professional Services Maturitytrade Benchmark study
Practice Director
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
ProjectManager
Team Member
$
Timely and effectiveProvide project managers a one-stop-shop dashboard to
review override track overruns and approve all costs and
time impacting their projects
AccuracyEnsure the project invoices reflect the terms of the contract
and approved work and expenses for customers visibility to
projected vs actuals budget
AutomatedAutomate generation approval and distribution of
reconciled invoices in email and on the web with back-
office financials integration
Customer billing
3decrease in revenue for 5 day
increase in Days Sales Outstanding
SPI Research 2016 Professional Services Maturitytrade Benchmark study
ProjectManager
euro
Unified platformLeverage Dynamics 365 business apps and PowerBI platform
for a strong basis for reporting integration and analytics
360 project viewUnderstand project performance team and resource
feedback and voice of the customer to ensure on-time on-
budget delivery model
Trends and forecastingIdentify trends explore what-if scenarios and forecast
outcomes to prioritize service offerings skills development
and adopt best practices
Service analytics
increase in earnings for
organizations using CRM
integrated with ERP and PSA36SPI Research 2016 Professional Services Maturitytrade Benchmark study
Practice Director
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
Timely and effectiveProvide project managers a one-stop-shop dashboard to
review override track overruns and approve all costs and
time impacting their projects
AccuracyEnsure the project invoices reflect the terms of the contract
and approved work and expenses for customers visibility to
projected vs actuals budget
AutomatedAutomate generation approval and distribution of
reconciled invoices in email and on the web with back-
office financials integration
Customer billing
3decrease in revenue for 5 day
increase in Days Sales Outstanding
SPI Research 2016 Professional Services Maturitytrade Benchmark study
ProjectManager
euro
Unified platformLeverage Dynamics 365 business apps and PowerBI platform
for a strong basis for reporting integration and analytics
360 project viewUnderstand project performance team and resource
feedback and voice of the customer to ensure on-time on-
budget delivery model
Trends and forecastingIdentify trends explore what-if scenarios and forecast
outcomes to prioritize service offerings skills development
and adopt best practices
Service analytics
increase in earnings for
organizations using CRM
integrated with ERP and PSA36SPI Research 2016 Professional Services Maturitytrade Benchmark study
Practice Director
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
ProjectManager
euro
Unified platformLeverage Dynamics 365 business apps and PowerBI platform
for a strong basis for reporting integration and analytics
360 project viewUnderstand project performance team and resource
feedback and voice of the customer to ensure on-time on-
budget delivery model
Trends and forecastingIdentify trends explore what-if scenarios and forecast
outcomes to prioritize service offerings skills development
and adopt best practices
Service analytics
increase in earnings for
organizations using CRM
integrated with ERP and PSA36SPI Research 2016 Professional Services Maturitytrade Benchmark study
Practice Director
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
Unified platformLeverage Dynamics 365 business apps and PowerBI platform
for a strong basis for reporting integration and analytics
360 project viewUnderstand project performance team and resource
feedback and voice of the customer to ensure on-time on-
budget delivery model
Trends and forecastingIdentify trends explore what-if scenarios and forecast
outcomes to prioritize service offerings skills development
and adopt best practices
Service analytics
increase in earnings for
organizations using CRM
integrated with ERP and PSA36SPI Research 2016 Professional Services Maturitytrade Benchmark study
Practice Director
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
Practice Director
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
Opportunity
Management
Project
Planning
Resource
Management
Team
Collaboration
Time And
Expenses
Customer
Billing
Service
Analytics
COO Practice Director
Account Manager
Partner Manager
Project Manager
Team Member
End Customers
Resource Manager
Mobile Cloud Global
Empowerment along the customer journey and across the enterprise
$ euro
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
Productive
Single system of customer
engagement for project
based organizations
Purpose Built
Real-time project
performance insights
recommend timely actions
Intelligent
Tailor service offerings
for your business and
industry needs
Adaptable
Familiar tools enable
connected and collaborative
project experiences
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
Build trusted relationships and deliver outstanding projects
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
SALES
Enable both product and project sellers to collaborate on pursuits and proposals using a client-centric approach
FIELD SERVICE
Extend a reactive break-fix customer experience to value-add multi-day project engagements
OPERATIONS
Support a centralized consolidated and reconciled sales through financial management experience
CUSTOMER SERVICE
Capitalize on the new managed service economy to become integral part of your customersrsquo journey
MARKETING
Launch and manage the campaign and GTM activities through disciplined project-based delivery model
CUSTOMER INSIGHTS
Capture and display big data insights in ways service delivery leaders can anticipate customer needs
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
dynamics365project-service-automation
exploredynamicscomproject-service-automation
appsourcemicrosoftcom
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
akamsSPIAssessment
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence
Available for all eligible customers
Dynamics 365 for Sales Customer Service Field Service Project Service Automation and Operations
Service onboarding and user adoption assistance
Technical talks workshops and regular touchpoints
Direct Microsoft engineering engagement
Delivered remotely by time zone-based engineers in the Americas EMEA and APAC
FastTrackmicrosoftcom
Plan for a successful
rollout
Boost user engagement
Move to Dynamics 365 with confidence