business service automation
DESCRIPTION
Business Service Automation. Brandon Atkinson Director BSA Business Development, EMEA. HP Software BTO centers. Our Approach to Business Technology Optimization. Business outcomes. STRATEGY. APPLICATIONS. OPERATIONS. Quality Management. Business Service Management. IT Service Management. - PowerPoint PPT PresentationTRANSCRIPT
© 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Optimize the business outcome of IT
Business Service Automation
Brandon AtkinsonDirector BSA Business Development, EMEA
HP Software BTO centers
2 April 22, 2023
Business outcomes
APPLICATIONSSTRATEGY
Project & Portfolio
Management Center
CIO Office
CTO Office
SOACenter
SAP, Oracle, SOA, J2EE, .Net
QualityCenter
PerformanceCenter
Application Security Center
Quality Management
OPERATIONSBusiness Service
ManagementIT Service
Management
Business Availability
Center
Operations Center
Network Managemen
t Center
Service Managemen
t Center
Client Automation
Center
Business Service
Automation
Universal CMDB
Operations Orchestration
Our Approach to Business Technology Optimization
Data Center Automation
Center
Operations Orchestration | Release Control
Why Business Service Automation?
3
With Business Service Automation
LABOR UTILIZATION:BSA massively improves
labor utilization by:1.Reducing time spent on low
value maintenance tasks2.Increasing time spent on high
value strategic tasks
Why Business Service Automation?
4
With Business Service
Automation
RISK:BSA reduces the risk of
downtime and non-compliance by
automating task execution and
compliance verification
Why Business Service Automation?
5
With Business Service
Automation
TIME TO MARKET:BSA accelerates time to market by provisioning services substantially
faster and with greater consistency
And so … CIOs are focusing here
6 April 22, 2023
Spend less time on lower-value work, and more time on high-value work, by automating manual tasks
Reduce risk of non-compliance and downtime by automating change execution
Accelerate time to market by
automating service
provisioning
Expected benefits
7
Eliminate 70% of outages & security incidents caused by manual mis-configurationsQuality
Cost containment
Meet increasing business demands without adding more resources. Achieve server/admin ratios of 100+
Compliance 80% reduction in time to perform audit and achieve compliance (regulatory, internal, industry standards…)
Speed Reduce change execution times by 90%
Eliminate unauthorized, unapproved access and ability to change to minimize server downtimeControl
April 22, 2023
8 April 22, 2023
BSA’s approach to business service automation
Automate elementsComprehensive automation for networks, servers or storage, spanning all tasks from provisioning and change management to compliance enforcement and reporting
1
Integrate element automation tools Integrated automation of all aspects of deploying and managing applications, servers, networks, storage and common processes across the entire data center
3
Automate common IT processesEstablish runbook automation for common and repeatable IT processes across all infrastructure tiers, IT groups and systems
2
Integrate management systemsAutomate the entire business service with continuous control of each phase of the service lifecycle, across the data center and client end points, from automated operations to monitoring and ticketing
4
Automate servers
Automate networks
Automate storage
1
Links to IT service
management
Links to business service
management
Links to application
source control systems
Automate process
3
3
Integrate managemen
t systems42
2
2
Automate clients
23
BSA Solution Review
9 April 22, 2023
ITSMHelp Desk
Change Requests
BSMMonitoring, Events,
& Alerts
• Discover servers, software network devices, & storage
• Interdependencies
• Configurations
ClientAutomation
• Audit
• Remediation
• Reporting
• All applications & components
ServerAutomation
• Server, network, storage
• Applications
• Configurations
• Patching
• Software distribution
NetworkAutomation
StorageEssentials
Service Automation VisualizerService Automation Reporter
HP Live NetworkRelease Control
uCMDB
Operations Orchestration
10 April 22, 2023
2. Gather data to identify root cause
5. Close change request
4. Change implemented upon approval
Example of Process Automation Closed Loop Incident ManagementITIL/Incident and Problem Process View:
1 2 3 4 5 6Identify Service
performance
degradation
Troubleshoot problem to isolate root-
cause
Identify changes to
be implemented
Create Change
Request to implement
change
Implement change and
close CRUpdate CMDB
What ACTUALLY happens MANUALLY:
High level of human effort and expertise required – different groups handing information and activities to each other. High potential for process variance. Potential for change control to be circumvented.
TheProblem
1. Identify service performance issue
3. Create CR to make change 6. Update CMDB
Monitoring System
Configuration System CMDBTicketing
System
11 April 22, 2023
Help Desk/ Change
Management
ITSM
ITMonitoring
BSM
Service Automation Reporter
Configuration Management Database
Operations Orchestration
• Servers & network devices
• Software• Process-
enabled storage provisioning
• Audit• Remediation• Reporting• All
applications & components
• Server, network, storage
• Applications• Configuration
s• Patching• Software
distribution
• Discover servers, software network devices, & storage
• Interdependencies
• Configurations
Discovery Provisioning & Scaling
Business Service Automation
Server Automation
NetworkAutomation
Service Automation Visualiser
Client Automation
Storage Automation
Live NetworkOperations Orchestration
Configuration Management Database Updated
Automated ProcessIncident Ticket Automatically RaisedIT Monitoring Detects Application DegradationIncident Ticket Automatically Closed with FULL audit TrailAutomatically Raise Request for ChangeOn Change Approval - Execute Run Book Resolution ProcessExecute Run Book Process to Diagnose Issue
(Integrated with Root Cause Tools)
12 April 22, 2023
Example of patch managementITIL/Change Process View:
1 2 3 4 5 6
Identify Vulnerable Devices
Submit Change Request to CRB
Change Impact Determined & Reviewed
Change Implemented
Change Request Closed with Comments
Update CMDB
But the actual systems implementation is much more complex:
Multiple non-integrated systems and data stores, manually coordinated hand-offs → too slow and error prone
Today’sProblem
1. Identify vulnerable devices—Did we get the right devices?
2. Submit change—Enough detail on proposed change to make a decision?
3. Change impact— What services get impacted?
4. Change implemented — Identify the changed devices
5. Close change request—Details of what actually happened recorded?
6. Update CMDB—Updated in timely manner and correctly?
Automation System
Ticketing System CMDBApplication
Mapping
13 April 22, 2023
Automated Process
Help Desk/ Change
Management
ITSM
ITMonitoring
BSM
Service Automation Reporter
Configuration Management Database
Operations Orchestration
• Servers & network devices
• Software• Process-
enabled storage provisioning
• Audit• Remediation• Reporting• All applications
& components
• Server, network, storage
• Applications• Configurations• Patching• Software
distribution
• Discover servers, software network devices, & storage
• Interdependencies
• Configurations
Discovery Provisioning & Scaling
Business Service Automation
Server Automation
NetworkAutomation
Service Automation Visualiser
Client Automation
Storage Automation
Live NetworkOperations Orchestration
Raise Change Management Ticket – Send to Change ApproversVulnerability Identified and Resolution ConstructedAssess Impacted ServicesChange ApprovedDisable AlarmsPatch All 5000 Servers SimultaneouslyUpdate CMDBClose Change Ticket – Enable Alarms Orchestrate remediation
HP Business Service Automation#1 in offering and strategy
“In Forrester’s 80-criteria evaluation of DCA vendors, we found that HP leads the pack because of its breadth of solution in a very competitive DCA market.”
Evelyn Hubbert, Forrester
EDS – dramatically reducing operational costs
60,000 servers and 18,000 network devices under management
With HP Provisioning improved by 92% Patching improved by 99% App deployment improved
by 99% $100M annual cost savings
The largest IT Automation deployment in the world uses HP
16 April 22, 2023
HP Business Service Automation
16
• Ensure compliance by enforcing policies, auditing tasks, viewing dashboard reports
• Reduce errors by automating common tasks and eliminating manual hand-offs and coordination between teams
• Reduce downtime by controlling who can change what
Decrease Risk
Improve labor utilization, decrease risk, accelerate time to market
Accelerate time to market
• Provision new services more quickly through the creation of standardized offerings
• Eliminate latency in provisioning process due to manual coordination
ImproveLabor
Utilization
• Decrease time spent on routine maintenance tasks, increase time on high-value strategic tasks
• Reduce MTTR with improved visibility, decreased manual coordination, and automated task execution
• Meet increasing business demands without increasing headcount
Thank youBrandon [email protected]