dynamics microsoft 365 for customer service talent when your … · 2018-08-01 · customer...

Build loyalty and brand advocacy through effortless experiences.

“Our loyal fans are the driving force behind everything we do. The only way to increase revenue is to increase value, and the only way to increase value is to deliver better experiences.”

Scott Loft VP Ticket Sales, Retention and Database Operations

An increasingly connected digital world has changed the way customers engage with brands. In an age of commoditized products and services, companies look to customer experience as a key competitive differentiator. Customer Service organizations are at the epicenter of a company’s ability to deliver a differentiated and a consistent engagement experience.

Overview Microsoft Dynamics 365 for Customer Service supports the omni-channel, which enables consistent experiences across any combination of self and assisted service engagements. We provide a robust portal for self-service and peer-to-peer community support, with seamless transitions to high-touch agent interactions, and field service when there is a need for onsite help. Our solution empowers agents with the resources they need to provide fast and effective service. We empower people at every level of the organization with insights relevant to their role so that everyone can have a positive and meaningful impact on business outcomes.

Key Benefits

EARN LOYALTY Increase brand loyalty and advocacy by providing personalized and contextual interactions across the customer journey, through any channel and from any device. EMPOWER AGENTS Provide your agents with everything they need to deliver a more personalized, effective standard of service – using tools that are at their fingertips, from a single application. STAY AGILE Adjust at the pace of innovation through actionable insights that anticipate the rapidly changing needs of customers and your brand.

91% of consumers are loyal to brands who offer low effort interactions.1 Only 4% of service orgs can solve a service inquiry using a single application.2

77% of consumers around the globe have a more favorable view of brands that offer proactive customer service notifications.3

Dynamics Microsoft 365 for

Customer Service

Global enquiries: +1 714 594 7690 [email protected] www.scalableax.com

Australian enquiries: (07) 3851 7300 [email protected] www.scalable.com.au

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Whenyourtalentsucceeds,yousucceed…

“Wewereabletodeployitwithin21days,andourteamswereabletobenefitimmediately.”EricReadingExecutiveVicePresident

Anincreasinglygloballyconnectedworldhaschangedthewaypeopleworkanddigitizedtheworkplace.HRprofessionalsmustgobacktothedrawingboardtodeterminehowtoattract,engage,develop,andretaintoday’stalent.Savvycompaniesunderstandthecompetitivevalueofhighlyskilled,talentedpeople.TheyexpectHRtoalignwithbusinessstrategyanddrivehigh-performance,whilemitigatingriskandreducingcosts.

Overview

Strategicallyattract,empowerandoptimizeyourtalenttoachievehigh-impact,sustainableresults.WithDynamics365forTalent,organizationscandesignahigh-performance,collaborativeexperienceacrosstheentireemployeejourney.Reimaginebusinessprocesseswithacloud,mobile,talent-centricapproachthatusesbusinessinsightstoinnovatetalentacquisition,igniteemployeesuccess,anddriveoperationexcellence.

KeyBenefits

ATTRACT—INNOVATETALENTACQUISITIONPromoteyouremployerbrandtocreateacompellingrecruitingexperiencethatacceleratescandidatepipelines,anticipatesworkforcerequirements,shortensthetimetohire,andlandstop-tiertalent.EMPOWER—IGNITEEMPLOYEESUCCESSFosterengagementandgrowthacrosstheorganizationtocreateamoreresponsiveworkplacethatempowersemployeestodotheirbestwork,increasesjobsatisfaction,andreducesturn-over.OPTMIZE—DRIVEOPERATIONALEXCELLENCEPutpeopleatthecenterofdigitaltransformationtocreatestreamlinedprocessesandeffectiveprogramsthatoptimizeworkforcecosts,deliverbusinessimpactanddriveanagile,highperformanceculture.

DynamicsMicrosoft365for

Talent

FieldService




Overview


KeyBenefits



Talent

FieldService




Overview


KeyBenefits



Talent

FieldService



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KeyCapabilities

HIREDeliveranextraordinaryrecruitingexperiencewithafaster,morecost-effectivehiringprocess.Showcaseyourorganizationtoattracttoptalentandkeepcandidatesinformedateverystageoftheprocess.Createcollaborativeexperiencesthatensureyouquicklyfindthetalentedpeopleyouneedtodrivebusinessgrowth.

• Createaccurateprofilesbyintegratingdisparatedata,includingcandidateself-assessments

• Selecttopcandidatestoparticipateinatransparent,collaborativeinterviewcycle

• Coordinatecalendars,automatetheschedulingprocess,andcommunicateexpectations

• Provideinterviewfeedbackfrommobiledevicesordesktops

• Shortentimetohire

ONBOARDHelpyournewemployeesachievemoreanddotheirmostimpactfulworkbystreamliningyouronboardingandtrainingprocessesusingDynamics365forTalent.Withcustomizableonboardingguides,you’llnotonlyhelpnewhiresmaketheconnectionstheyneedtohitthegroundrunning,butkeepthemfeelingengagedandconnectedthroughoutthosefirstfewcriticalmonths.

• Easilytransitioncandidatesfromthehiringprocesstoonboarding

• Personalizethepre-boardingandonboardingexperience

• Increasenewhireproductivitybysharingcriticalresourcesandrelevantdocuments

• Createonboardingmilestonesandtasklists

• Identifycriticalcontactsandhelpmakeconnections

• Monitorthesuccessoftheonboardingprogress



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PERFORM

Engageyouremployeestofosteracultureofexcellence,whilerewardinghighperformers.Offeremployeesreal-timevisibilityintohowtheirworkimpactstheorganizationthroughperformancejournals,feedback,andcollaborativegoalmanagement.• Viewreal-timeperformancedashboards

• Trackaccomplishmentsatanytime

• Getfulltransparencyaroundemployeeperformancesocorrectiveactioncanbetakenimmediately

• Turnperformanceintoadaily,two-wayconversationthatleadstosatisfiedemployeesandmanagers

DEVELOPMakeiteasierforyourmanagersandHRteamtotrackemployeeaccomplishments,ensurerequiredcertificationsarecompleted,andrecommendadditionaltraininganddevelopmentalopportunitiestofurthertheircareer.Thefutureofworkrequiresempoweringemployeestoowntheircareerpathandmakelearningdecisionsthatwillhelpthemreachtheirgoals.

• Drivethenextbestactionforprofessionalgrowthwithrole-tailoredexperiences

• Guideemployeestocompleterequiredtrainingandsuggestprofessionaldevelopmentresources

ANALYZE

Improveyourworkforceplanning.Reducereportingcomplexities,minimizecompliancerisk,andbuildcost-effectiveprogramsthatcanbetrackedandanalyzed—turningdataintoinsightsformoreinformeddecisions.

• MovebeyondstandardHRreportstotransform,analyze,andvisualizeyourdata

• Bringyourdatatolifewithrichdashboardsavailableonanydevice

• Bringcross-functionalcollaborationtodeliverbusinessimpactfromanywhere,anytime,andonanydevice



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EMPOWERGivemanagersandemployeesasinglelocationtoeasilymanagecareerpathsandgoals.Employeescanupdatepersonalinformation,viewupcomingcoursesandreviews,andevaluatecompensation.Managerscanviewteamsummariesandfindinformationrelatedtothepositions,compensation,andperformancegoalsofeachteammember.

• Proactivelymaintainprofilestosetgoals,trackperformance,andmanagecareerpaths

• Promoteproductivityandresponsivenessanytime,anywherewithmobileaccess

OPTIMIZEOptimizeworkforcecosts,deliverbusinessimpact,anddriveanagile,high-performanceculturethrougheffectiveprogramsandstreamlinedprocesses.EasilysetupandmanageyourkeyHRprograms,includingpersonnelandorganizationalmanagement,benefitsandcompensation,andbusinessprocessadministration.

• Createa360-degreeviewofyouremployees’pastandpresentexperiences,usingMicrosoftOffice365andLinkedIndata

• Reduceadministrativetaskstofreeuptimeformorestrategicinitiatives

• Drivetherightaction,bytherightemployee,attherighttimeusingconfigurableprocesses

• Simplifycompliancetoglobalregulationsalongwithsafetyandhealthrequirements

Readytogetgoing?ConnectwithMicrosoftDynamics365forTalentSignupforafree60-daytestdriveanddiscoverwhatDynamics365candoforyou.TestDriveNowFormoreinformation,pleasevisit:https://www.microsoft.com/en-us/dynamics365/talent

©2017MicrosoftCorporation.Allrightsreserved.Thisdocumentisforinformationalpurposesonly.MICROSOFTMAKESNOWARRANTIES,EXPRESS,IMPLIED,ORSTATUTORY,ASTOTHEINFORMATIONINTHISDOCUMENT.Someexamplesareforillustrationonlyandarefictitious.Norealassociationisintendedorinferred.

Readytogetgoing?ConnectwithMicrosoftDynamics365forFinanceandOperations,Enterpriseedition

SignupforafreetrialofMicrosoftDynamics365anduseourintelligentFinanceandOperationssolutionfreefor30days.DiscoverwhatDynamics365candoforyou.

Formoreinformation,pleasevisit:http://aka.ms/Dynamics365Operations

Forindustry-specificinformation,pleasevisit:https://enterprise.microsoft.com/en-us/

©2017MicrosoftCorporation.Allrightsreserved.Thisdocumentisforinformationalpurposesonly.MICROSOFTMAKESNOWARRANTIES,EXPRESS,IMPLIED,ORSTATUTORY,ASTOTHEINFORMATIONINTHISDOCUMENT.Someexamplesareforillustrationonlyandarefictitious.Norealassociationisintendedorinferred.

dynamics microsoft 365 for customer service talent when your … · 2018-08-01 · customer...

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