e-bill user guide - ooclsp.oocl.com/htdocs/file/e-bill user guide supplier portal.pdfe-bill user...
TRANSCRIPT
E-Bill User Guide OOCL Supplier Portal Rail Billing for Motor Carriers
Contents
• Getting started Request a User ID; instruction on next page
Receive your User ID and password
Log-in
• Rail billing Service Request Submit Single Rail Billing Request
Submit Batch Rail Billing Request
Monitor Rail Billing Request
Notification
User Setup
• Complete the following application form.
• Send completed application form via email to [email protected]
• Application Form Company Name
Full Name
Email Address
Primary Phone Number
Secondary Phone Number (if available)
• You will receive your User ID and temporary password by email.
Log-In
• The Rail Billing function is available under sp.oocl.com. Save the link as bookmark for future rail
billing requests
Forget Password
• If you forget your password, click “Forget Password”. Input your user ID and email address*. System will trigger a new password and send it to that email address.
Forget Password
• The email address* has to be the one when you register your account. If you can’t remember, you can send a new application to
• If your account is locked after too many times incorrect input, you can send a request to
[email protected] to unlock your account as well as trigger a new password.
Rail Billing Criteria
• Rail Billing request is only applicable to shipments of general cargo, or FAK. No hazardous, reefer, bulk, stop-off, prohibited or restricted commodities are allowed.
• Rail Billing request can only be submitted within 7 calendar days of rail cut off date, including day of cut off.
• A booking must have an open slot for rail billing. If container quantity in booking is filled, please contact OOCL customer service to increase booking quantity prior to rail billing 1-888-388-6625.
• A container can not be rail billed twice for the same shipment.
• If you need to cancel an accepted rail billing request, please email [email protected].
Submit Rail Billing Request
• Move your mouse on Rail Billing Service Request at the top left and click “Submit Request” from the drop down list.
Submit Rail Billing Request
• Input the booking number.
• Booking number must be a valid booking in OOCL system and meeting the rail billing criteria.
• If your booking number is not found, please contact OOCL customer service for assistance 1-888-388-6625.
Input the booking number
Submit Single Rail Billing Request
• Click the green + file icon to start the rail billing for a single container.
• Or select multiple check boxes at each container level, then click the Batch Create Service Request for batch rail billing.
(Please refer to Batch Rail Billing pages.)
Submit Single Rail Billing Request
• If the booking doesn’t meet the Rail Billing criteria, the file icon will be grey out. Click on that Icon you will get the reason and direction.
• Example: Reefer cargo can’t be billed by this online billing service.
Submit Single Rail Billing Request
After click on the green +file icon or Batch Create Service Request, the disclaimer page is opened and must be accepted for every Rail Billing Request.
Overweight cargoes are prohibited.
Click “Accept” to continue.
Click “Decline” if your shipment contains any restricted commodities that can not be billed by this application.
Submit Single Rail Billing Request
• Input the billing information and submit.
Verify Container Delivery Location
AES RAILROAD REFERENCE EXAMPLIES:1) AES# X20151001044279Choose “ITN” and input “X20151001044279” (Include the X)2) AES# AESPOST 362382580Choose OPT4 and input “362382580” (number only, no letters)3) AES# NOEEI 30.37Choose “Other” and input “30.37” (number only, no letters)
Cross Border Truck Traffic Info:Motor Carrier Bond Number (A8A)Motor Carrier Name(A8A required for U.S. truck to Canada rail terminal for a Canada Port)
Submit Single Rail Billing Request • Once the rail billing is submitted, there will be a RB (Rail Billing) Request
number with the request processing status..
• You are able to review the billing information (Service Request Detail) by clicking the RB (Rail Billing) Request number link.
Service Request Detail• Accept means the rail billing is accepted by OOCL.
• If the status is in progress, that means the rail billing has not been accepted by OOCL yet. You will further receive an email notification for either Accept or Reject with a specific reason.
Submit Batch Rail Billing Request
• Rail Billing system also support the batch rail billing process.
• Select multiple check boxes at each container level, then click the Batch Create Service Request for batch rail billing.
Submit Batch Rail Billing Request
• Input the billing information for each container and submit.
Search Service Request
• You can search your submitted rail billing by 1 Search My Request function under drop down menu of Rail Billing Service Request or 2 Search Request in Quick Search section in the middle of the web page.
Search Service Request
• 1 Search My Request
• This function support the search by booking number, date range or status.
• 2 Search Request in Quick Search
• This is a quick way to search by input the booking number.
Search Notification
• If the status is in progress, you will receive a email notification of acceptance or rejection with a specific reason.
• You can search the notification by 1 Search Notification function under drop down menu of Rail Billing Service Request or 2 Search Notification in Quick Search section in the middle of the web page.
• 1 Search Notification from Rail Billing Service Request Menu
• This function support the search by booking number, date range or status.
• 2 Search Request in Quick Search
• This is a quick way to search by input the booking number.
Search Service Request
Thank you for using
Our E-Bill System
End